# CareSource MyLife — user reviews > 137 indexed App Store user reviews of CareSource MyLife by CareSource, rated 3.90/5 from 397 ratings. - Source: https://appshunter.io/ios/app/caresource-mylife/id6670173321/reviews - App overview in markdown: https://appshunter.io/ios/app/caresource-mylife/id6670173321.md - Rating breakdown: 5★ 269 · 4★ 24 · 3★ 4 · 2★ 10 · 1★ 90 ## What do users think of CareSource MyLife? Overall sentiment: negative **Pros** - 💡 Good user experience - 💡 Easy to navigate **Cons** - 🐛 Login issues - 🐛 Functionality problems - 🐛 Lack of data transfer - 🐛 Navigation issues - 🐛 Forced migration to new app **Commonly reported bugs** - Login not working - Unable to access key features - Lack of navigation options **Most requested features** - Seamless data transfer from old app - Improved stability and functionality ## Newest reviews (10 of 137) ### 2/5 — So frustrating!! *2026-06-23, version 1.7.0* It’s so difficult to find things on the new app, when you try to go to rewards you get an error page, it simply doesn’t work well at all. ### 2/5 — The App Practically Bricked My Phone *2026-06-22, version 1.7.0* If this is supposed to be the dominant form of paying claims by early July, you have a lot of work to do in the next few days. I had to constantly lock out my phone and unlock it just to get the keyboard to type a single letter. After finally getting the email and password situated, it didn’t even log in. I ended up just calling to make a payment, as it was faster to talk to your slow, automated line than it would be to try to log in again. ### 1/5 — Payments aren’t working *2026-06-19, version 1.7.0* App won’t let me make payment. Keep showing error when taking me to payment site. App always been a joke but this is getting ridiculous. Worst app ever! Get your act together CareSource ### 2/5 — Def needs work *2026-06-19, version 1.7.0* Unable to backwards navigate in Apple version. Lots of 404 errors. I cannot recommend this app to members. ### 4/5 — Good app *2026-06-17, version 1.7.0* App worked fine for me. Thanks for making it simple to use. ### 1/5 — so bad *2026-06-12, version 1.7.0* app is so bad and broken can’t even pay own insurance bill anymore. or setup autopay. then nag you about overdo bill you literally can’t pay ### 5/5 — Blood Pressure *2026-06-12, version 1.7.0* Great ### 1/5 — Doesn’t work *2026-06-11, version 1.7.0* The app doesn’t work. It will never let me sign in. ### 2/5 — So slow and never logs in *2026-06-09, version 1.7.0* This is the slowest most glitchy app known to man I’m most certain. It takes FOREVER to get anywhere in the app. And then it tells You “documents aren’t available to be viewed” or something ridiculous. Don’t even try logging in through a browser because it won’t let you and will make you call some random person who can’t help you anyway. Also, why offer a check box for “remember my email for 30 days” if it doesn’t actually work. Ridiculous. I’ve wasted literally so much of my time on this worthless app ### 1/5 — MyLife update Horrible *2026-04-17, version 1.5.0* The MyLife update is horrible. It’s complicated to find anything of importance. It removes the ease of seeing PA forms, hip 2.0 balance due, and many other important task/information. ## Most critical reviews (10 lowest-rated) ### 1/5 — Accessibility *2026-09-07, version 1.8.0* I downloaded this app tried to login. Said it didn’t recognize my password then said it would send a link to my email to reset my password that was two weeks ago maybe three and I’m still waiting on email with the link to reset my password. That sense I have tried and tried to reset my password and as I said earlier, I’m still waiting on the link. This app really sucks. ### 1/5 — Unexpected error can’t log in *2026-08-25, version 1.7.2* Everytime I try to log in it says unexpected error. It would be nice to be able to look at my insurance information. ### 1/5 — User unfriendly *2026-08-21, version 1.7.2* This app is useless. Miss the days you could sign into a website and easily make your payment. Half the time the app is down and won’t connect to the payment site. The first time they switched over it took me awhile to figure out how to even make a payment. Sad they got bought out and the new place is trash ### 1/5 — Never works *2026-07-22, version 1.7.2* I need to access my account but the only way to do it is on a PC it seems, since this app doesn’t function properly, I got signed out mid survey and then it just keeps putting up errors, please hire competent programmers!! ### 1/5 — Doesn’t work for me *2026-07-20, version 1.7.2* I downloaded the app and clicked on create an account. Followed the steps. Never received an email to finish signing up. Disappointed because I actually need access for insurance coverage verification purposes. ### 1/5 — Wow *2026-07-10, version 1.7.2* Unfortunately I have no good news and ditto the other reviewers to the almost “T”. The only exception to this is cannot log in haven’t been able to log in no matter what call I made or promises of calls never received period. I can say that I’ve appreciated Caresource over the last year because if it weren’t for them the hospital bills from being in the hospital, 2 surgeries, trauma therapy and visits time and again to get some semblance of normalcy from being shot 3 times I don’t actually know what I’d have done or do. The app is absolute trash YES but I can’t say that about those clearing my recovery. I know change in our coverage is coming because of our Government and unfortunately for some we will suffer tremendously. But I know this…there is something beyond our understanding and He sits above! Nothing absolutely nothing happens in this world by chance. If there is a problem…He will provide a solution and I wholeheartedly believe this. I send healing and hope to all of us in Christs name. ### 1/5 — Can’t Sign Up *2026-06-30, version 1.7.2* I tried twice to sign up, and both times the link emailed to me expires by the time I click on it, which is less than a minute because I’m trying to get on now. There’s not even a help button that I see so I’m not sure what to do. I still need the info. ### 1/5 — Can’t make payment *2026-06-25, version 1.7.1* Since the last update, I can’t pay my monthly payment. Keeps giving me an error. Let’s me do everything except pay my bill. ### 1/5 — Does not work *2026-06-22, version 1.7.0* Will not open on IPhone or IPad. Has a blinking sign like can’t connect????? ### 1/5 — Doesn’t update invoices correctly *2026-06-20, version 1.7.0* I want to pay by check by mail but the invoice from the app for the appropriate month doesn’t update past November of nov. I called Caresource myself to get them to mail me a physical invoice because for some reason they stopped mailing out invoices but keep Barraging me with newsletters and benefit dates about twice a month. So please, update to give out the correct information, I’m tired of calling Caresource for this problem. Please update your app Update on June 20, 2026. Invoice still doesn’t work. Now I’m getting errors on the digital payment page “I’m trying to pay digitally and the Fiserv payment login page gives a 400 error saying: ‘Request contains insufficient information to determine the protocol binding.’ It happens before I can reach the payment page. ## Most praised reviews (10 highest-rated) ### 5/5 — Working good so far *2026-09-01, version 1.7.2* Great App ! Very easy to use and great resources. ### 5/5 — Care source *2026-08-18, version 1.7.2* They are really good in insurance company so far no complaints ### 5/5 — Great app *2026-08-05, version 1.7.2* This app is great. It is so convenient to have everything in one place! ### 5/5 — Fast and beneficial *2026-08-04, version 1.7.2* Everything I need is at my finger tips. I enjoy the service very much. Customer service is top tier in my opinion! Thank you care-source. ### 5/5 — Love this insurance *2026-08-03, version 1.7.2* This insurance has been one of the best I have ever had. Thank you caresource ### 5/5 — Asthma COPD *2026-07-31, version 1.7.2* Excellent relief ### 5/5 — Health *2026-07-04, version 1.7.2* Great ### 5/5 — So attentive to my needs. *2026-07-03, version 1.7.2* The people at CareSource have helped me tremendously with medications interacting. It almost seems like CareSource is better then my doctors office or pharmacy. Love CareSource. ### 5/5 — Appreciation to caresource *2026-07-01, version 1.7.2* They help me over the years and they still are sometimes I don’t know what I would do without caresource ### 5/5 — I still haven’t received my cash balance from the two appointments that I went to *2026-07-01, version 1.7.2* Just wondering --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*