# CareSource — user reviews > 103 indexed App Store user reviews of CareSource by CareSource, rated 4.09/5 from 2,649 ratings. - Source: https://appshunter.io/ios/app/caresource/id1152505418/reviews - App overview in markdown: https://appshunter.io/ios/app/caresource/id1152505418.md - Rating breakdown: 5★ 1,801 · 4★ 198 · 3★ 140 · 2★ 107 · 1★ 403 ## What do users think of CareSource? Overall sentiment: negative **Pros** - 🤩 Great insurance - 👍 Easy to use and convenient - 🙌 Awesome app **Cons** - 🐛 App doesn't work - 🔍 Not very informative - 🤯 Literally unusable - 🔒 Can't log in - 🤖 Autopay issues - 🔍 Inaccurate provider information - 🤔 Too many places to find information - 🤯 Needs to be fixed - 🤯 Does not work - 🤯 Barely works - 🤯 Booooo - 🤯 App do not work - 🤯 Opens to black - 🤯 Can't set up auto pay - 🤯 Confusing and cumbersome - 🤯 Needs fixed - 🤯 Barely works - 🤯 Terrible experience - 🤯 Slow - 🤯 Lack of Providers - 🤯 Useless - 🤯 Absolutely horrible - 🤯 The. Worst. - 🤯 Glitches Need Fixed **Commonly reported bugs** - Login problems - Cost Estimator does not work - Biometrics issues - App won't open after iOS update - Can't add Marketplace information - Rewards not working - Unable to log in - Constantly not allowing login - Can't add my plan - App won't stay open - Blank page on download - Impossible to pay online - Account statement not showing current information - Unable to update credit card info - Claims not showing up - Technical difficulties message - No insurance cards available - Glitches causing app to crash or not load **Most requested features** - Provide on-line chat assistance 24/7 - Add widget to bring up ID all ID cards in plan, quickly - Dark mode option ## Newest reviews (18 of 103) ### 2/5 — Too many places to go to get information. *2025-01-17, version 8.16.0* The site is glitchy and I often have to go back in and relogin. Going to find a doctor is never accurate. Even calling in a doctor that was supposedly at the hospital was not. Not intuitive at all. ### 1/5 — App never works *2024-10-12, version 8.14.0* Month after month I constantly have trouble logging in. Face ID never works and than I have to re enter password. I get a sms text to verify but when I enter it does nothing. Can’t pay my invoices. Can’t log in from the website either. ### 1/5 — Needs Fixed *2024-10-05* I can’t log-in. When I try to verify through one of the security methods nothing happens. No email, no phone call, no text. I’m sure that I had the correct log-in info. It’s the same thing on the website. I have been having this issue for a few months. There seems to be a lot of this same complaint in the most recent section of the reviews. There are programs that can only be signed up online and we can’t get to them. I wonder if the state knows this? I tried to go to app support before I left a review and that page doesn’t even exist. It takes you to a blank page. **Developer response:** Thank you for your review. We’re sorry to hear that you are experiencing difficulties signing into your account. Our member team would be happy to assist you. You can give them a call using the phone number on the back of your member ID card, or you can fill out a Tell Us form and our team will reach out to assist you: https://secureforms.caresource.com/en/MemberInquiry ### 3/5 — Geoff *2024-08-30, version 8.14.0* This site is very hard to use. It is not always up to date. It always give an error message that you cannot sign, even though you can. It is very confusing! ### 1/5 — Login problems *2024-07-08, version 8.11.0* I’ve trying to login for a whole week and nothinghappens it keeps loading without logging in . Very slow app ### 3/5 — Annoying but consistent *2024-07-03, version 8.11.0* Every time I log in to the app, these things annoy me: -It asks me to update my plan (which I’ve already done) -No dark mode It DOES allow me to pay my bill, which is nice. ### 1/5 — App barely works *2024-05-29, version 8.11.0* Trying to do the My Caresourse thing to earn rewards and it’s not working at all just stuck on loading screen ### 1/5 — Booooo *2024-05-25, version 8.11.0* This app is trash fix it or im deleting ### 1/5 — App do not work *2024-05-08, version 8.11.0* Need to fix the app never work ### 1/5 — Opens to black *2024-05-03, version 8.11.0* This app doesn’t work for anything. I open the app, log in and it loads to a black screen and that’s it. I have deleted the app and redownloaded the app and still the same situation. ### 1/5 — Auto pay *2024-04-26, version 8.11.0* Can’t set up auto pay ### 3/5 — Caresource App Issues *2024-04-24, version 8.10.0* Problems emailing tge health insurance card to doctors, issues with app locking up during during provider searches and just “glitchy” issues. ### 1/5 — Confusing and cumbersome *2024-04-24, version 8.10.0* I found this application confusing and I could not find my facilities easily. I had to call for technical support. Also the sign in procedure is cumbersome and does not accept normal login procedures. ### 1/5 — New policy *2024-04-09* I was given ID cards I went through the entire process of completing the application. Was told by several people. I lost my insurance on February 29 this year. I was told because of losing my insurance I was able to get the coverage. My start date was April 1,2024. I called my doctor to set up an appointment but the receptionist told me my new insurance was not affective. I called and was told my insurance was canceled Apri1,2024 because it was outside of open enrollment. Wasn’t it an exception because I had lost my insurance. **Developer response:** Thanks for sharing your experience with us. Our customer care team will be glad to help look further into your experience and help work together with you to find a solution. You can find your specific state and plan number on our website here: https://www.caresource.com/members/contact-us/ ### 1/5 — Can’t Add Marketplace Information *2024-03-20, version 8.8.0* I have been trying add my Marketplace insurance information to the app for months and every time I try it says it doesn’t recognize my information. ### 1/5 — Inaccurate *2024-03-12, version 8.8.0* “In network” numbers and providers are completely innacurate. ### 1/5 — CareSource Lies *2024-02-21* I specifically asked about coverage for my diabetes drug and the agent said it's covered as long as the doctor office made a prior authorization request. I was told it would be $25 a month instead of nearly $2000 a month. Did everything as requested. Got the approval and CVS still wants $916 a month. Talk to agent at CareSource - now it's $50 a month AFTER meeting my $7500 deductible. CareSource just out right lies to get you to sign up and take your money. The approval letter ended with "we care about your health" but the don't - just out there scamming clients **Developer response:** Thanks for your review. We're so sorry to hear about your experience. Our member team will be happy to help – you can give our team a call using the phone number on the back of your ID card. If you don’t receive the information you need while on the call, you can request to speak with a supervisor who will be happy to look further into your experience and work together with you to find a solution. ### 1/5 — Barely works *2024-01-02* Helping a family member use the app, thinking it was just because they didn’t know how to use a phone but it actually turns out this app is near useless. I tried something as simple as finding a doctor nearby and neither would it find my location or take a manual entry. It couldn’t look up the plan that’s literally in the app, nor would it let me select any filters. It literally just gives a generic error and then loads forever. Tried their website and it was the same thing. **Developer response:** Thanks for sharing your feedback with us. We’re sorry to hear you’re having difficulties using our app – this issue should now be resolved. If the member still needs help, they can give our team a call using the phone number on the back of their ID card. Our team will be glad to help them find a provider that fits their needs, provide them with more information about their plan, and help navigate the app and website. ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work *2025-05-01, version 8.18.0* When you click on the boxes to type your log in information the entire app freezes. If you wait long enough the screen might turn full purple. That’s it though. You can’t get any further. I don’t understand why they made this new app. The old one worked perfectly fine. This one is horrible. If I could give 0 stars I would. ### 1/5 — AUTOPAY *2025-04-19, version 8.18.0* I’ve signed up & re-signed up & re-signed up for autopay on the app & continue to get a paper bill bc none of the payments are being taken out. I’ve called twice now without success ### 1/5 — Not very informative *2025-03-24, version 8.17.0* It’s very difficult to know exactly what is covered with my insurance policy. There is no search bar either to be able to go to a specific topic. ### 1/5 — Literally unusable *2025-02-28, version 8.17.0* Haven’t been able to sign into my account for weeks. I request a password reset email and I never receive it. Same with SMS texts the website is claiming to send me. I simply do not receive anything so now I cannot use the app or website at all. Others are commenting about having this same issue. ### 1/5 — Needs fixed *2025-02-08, version 8.16.0* I can’t log in to pay my bill. It just keeps loading. ### 1/5 — Does not work *2025-01-27, version 8.16.0* Gets stuck on blank page after signing in ### 1/5 — I think it’s a joke right? *2025-01-03, version 8.16.0* I really can’t tell if it’s one of those things made so poorly as a joke or if this is real. ### 1/5 — Reward *2025-01-02, version 8.16.0* Can’t not open my rewards Eva it neve works ### 1/5 — Can’t log in *2024-12-19, version 8.16.0* I can’t log in on the app. It won’t send me verification notifications to my phone number or email. So far not happy. ### 1/5 — Bankers hours. *2024-10-21, version 8.14.0* Well guess the app is all you get if you work full time and their hours are 8-5. Give me a break. You call this an informative app? 90% of drs listed is a lie ## Most praised reviews (10 highest-rated) ### 5/5 — Great insurance *2024-10-13, version 8.14.0* Awesome great experience ### 5/5 — Thanks a lot *2024-03-04, version 8.8.0* Amazing. Help me to my health. And very easy app to learn. Thanks so much ### 5/5 — Awesome app *2023-12-29, version 8.7.0* Easy to use and convenient to pull up medical cards and stuff! ### 5/5 — The best *2023-08-16, version 8.2.0* I love my insurance and I love this app. They make it easy and fun! I’ve never had an insurance company be so health conscious for you and be so helpful with so many things in sickness and health! ### 5/5 — Great service *2023-03-18, version 7.4.0* This app is very user friendly ### 5/5 — Thanks *2022-10-13, version 7.2.0* Great app! It is easy to use and contains more than I expected,I.e. fitness tracking. ### 5/5 — CareSource *2020-07-07, version 2.19.0* The customer service is top notch...They really make you feel important...everyone I have dealt with has been genuine and caring. I could not be more satisfied! ### 5/5 — Great App *2020-03-08, version 2.18.0* I like being able to see everything and keep up with everything. Thanks CareSource ! ### 5/5 — Mrs *2019-09-18, version 2.14.1* I am replying to Xrayofthelight comment on that she’s not able to open the app with her thumb print. But I did open it with my thumb! All I did was accepted them saving my email address and that was it! ### 5/5 — Love being able to do so much within the app *2018-03-01, version 1.13.0* The app makes a busy life a little easier. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*