# CareSuper — user reviews > 60 indexed App Store user reviews of CareSuper by CARE Super Pty Ltd, rated 4.30/5 from 6 ratings. - Source: https://appshunter.io/ios/app/caresuper/id1409544432/reviews - App overview in markdown: https://appshunter.io/ios/app/caresuper/id1409544432.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of CareSuper? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use - 👍 Helpful customer service - 💰 Effective money management **Cons** - 🐛 Frequent crashes and bugs - ⏱️ Slow app performance and updates - 🔒 Security and login issues - 📱 Compatibility problems with newer devices **Commonly reported bugs** - Login screen freezes - App unavailable or unresponsive - Withdrawal and rollover issues **Most requested features** - Detailed investment portfolio tracking - Improved app stability and reliability - Better customer communication and support ## Newest reviews (16 of 60) ### 4/5 — Much Better *2026-08-05* The latest update from yesterday seems to have fixed many of the problems such as the total value not displaying, logging in difficulty and being logged out when navigating different pages. It’s still in portrait, I’d prefer landscape, but I can cope. Thanks for fixing the other issues. ### 2/5 — Glitching *2026-08-05* Keeps glitching every time I open it. It requires Face ID over and over again about 5 times and then I can’t view my balance. The balance just disappears. I have to use the website on my computer instead. ### 3/5 — Total amount? *2026-07-25* It used to be very good but now seems to have a glitch. When it opened before, your amount was there for you to see but now it seems to face recognition 3 times then takes you to the deposits that go into your account with no account total to be found. ### 3/5 — Crashes when opening *2026-07-23* The app seems to crash when I view the transactions tab. I have updated to the latest version and it still doesn’t work. ### 3/5 — It crashes on the main page *2026-07-22* Please fix ### 3/5 — Falling over *2026-07-15* Falling over all the time . Reinstalled still having problems. Facial recognition seems to be a problem. ### 2/5 — Hope this is temporary *2026-07-15* App has recently become almost unusable. From repeated “service unavailable” messages or displaying facial recognition view over and over. Getting sick of reinstalling every time I want to use the app. ### 4/5 — Great user friendly app *2026-04-09* The app is great and very user friendly. It definitely lacks not having biometric login ### 2/5 — Constantly says ‘Service unavailable, try again later’ *2026-03-05* When I get this message the only way it works is if I delete the app and download it again. I do this once or twice a week on my iPhone and iPad. I wish it would just work. ### 4/5 — App display *2026-02-18* On opening app does not appear to display correctly. This has been happening for sometime. Is there a glitch in the system or isn’t my phone? ### 2/5 — App *2026-02-11* The app doesn’t display the full screen when you go into it, very annoying! The old app worked just fine ### 2/5 — Home Screen broken *2026-02-11* Generally the app is quite good and does what it needs to but recently the balances on the Home Screen have disappeared and you have to scroll down to access. ### 2/5 — Bugs and issues *2025-08-05* Still has issues on the opening Home Screen / page ### 2/5 — App works then doesn’t work *2025-03-07, version 25.01.21* Tired of downloading this app, setting up a pin etc. Work for a couple of days then says it’s unavailable. Only fix is to delete and redownload. Bad stuff. ### 3/5 — Daily updates *2025-01-30* Very slow with updates ### 4/5 — Amalgamation *2024-12-12, version 24.11.26* Amalgamation recently occurred seamlessly. ## Most critical reviews (10 lowest-rated) ### 1/5 — App is terrible *2026-07-28* I am really frustrated with the ‘new and improved app’. It continually doesn’t work, won’t show by balance on the home page and keeps dropping out. I have deleted and reinstalled the new app, updated it regularly and still it fails to work properly. Fix it please. ### 1/5 — App *2026-07-28* My god what have you done with this app? Downloaded the latest version. It takes 4 times for facial recognition to work, then my balance appears on the summary page for a millisecond before disappearing - can’t see it. I go to transactions and I am kicked out and have to reopen app, which is pointless because I can’t see my balance. How could you get that so wrong? You can’t deploy an app upgrade, I have lost faith in your ability to manage my money and am actively looking around. ### 1/5 — App never works *2026-07-27* Logging on keeps rolling on until you go to a page then when you click on a selection you are logged out plus you can only log on with one device, so you can’t log on with your iPads and your iPhone ### 1/5 — Latest Update *2026-07-20* The app is not working your bug fixes did not work and it’s extremely hard to access the app and there is no balance available and it is still working very very slowly, please fix!!!!!!! ### 1/5 — Terrible app *2026-07-16* There’s not much to say, it’s a terrible app. On a positive it works sometimes, and probably can’t get too much worse. You would think a major superannuation player could do much better, but looks like that’s not their interest. Best of luck. ### 1/5 — False advertising *2026-05-11* You are unable to withdraw your money using the app and transfer funds to another account without downloading a form and then emailing it to them. Other funds provide easy access to your account for withdrawal and transfer funds plus you are charged a fee to withdraw funds ### 1/5 — Slow *2025-11-29, version 25.01.21* App is too slow ### 1/5 — Never Works *2025-10-22, version 25.01.21* Since rolling into new Care Super, cannot login to app ### 1/5 — Big Disappointment *2025-04-10, version 25.01.21* Not really helping customers and taking too long to answer customers question. ### 1/5 — Unresponsive *2025-04-08* We all know about Trump and his stupidity but I at least saw what was about to happen to the stock market so I requested changes to my strategy and to put it all in cash. Due to slowness in getting it changed I lost several thousand . Not happy ## Most praised reviews (10 highest-rated) ### 5/5 — easy to use *2025-12-28, version 25.01.21* the care supervisor is so easy to use , all your info is available in minutes ### 5/5 — Very happy *2025-05-01* Using this app I was able to find and rollover 3 lost super funds in about 5 minutes. Couldn’t be more grateful. ### 5/5 — Great *2025-02-10, version 25.01.21* The app is so easy to use. ### 5/5 — Answering *2024-12-18* Why don’t you answer my emails. Why has “contact us” been removed from my page? Why haven’t you made my withdrawal request? ### 5/5 — Mr *2024-12-09, version 24.11.06* Withdrawal ### 5/5 — Great *2024-11-28, version 24.11.06* Lovely website- easy to use , intuitive Finances are good , great returns on savings ### 5/5 — Hopeless new app *2024-11-27* The new app for Care / Spirit is hopeless - hasn’t been pro done at all - columns don’t line up, numbers don’t align - generally a very poor attempt … ### 5/5 — Great updates. *2024-03-13* Simple and Easy to use ### 5/5 — Money Management *2024-02-29* Great service and excellent money management investments. I trust them to grow my retirement future. ### 5/5 — App *2023-12-24, version 23.10.10* I love the new app. Show’s interesting data at a glance. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*