# CareTN — user reviews > 34 indexed App Store user reviews of CareTN by BlueCross BlueShield of Tennessee, rated 4.80/5 from 4,052 ratings. - Source: https://appshunter.io/ios/app/caretn/id1494382785/reviews - App overview in markdown: https://appshunter.io/ios/app/caretn/id1494382785.md - Rating breakdown: 5★ 3,597 · 4★ 296 · 3★ 86 · 2★ 26 · 1★ 47 ## What do users think of CareTN? Overall sentiment: positive **Pros** - 👍 Helpful tool - 🚀 Convenient for tracking medications and appointments - 👍 Friendly and responsive customer service - 👍 Informative articles and resources - 👍 Motivating and encouraging **Cons** - 🐛 Glitchy and unreliable app - 🐛 Issues with updating and deleting medications - 🔍 Lack of transparency on covered services - 🔔 Too many notifications **Commonly reported bugs** - Recent update causing app to not open - Face ID issues - Inconsistent step tracking **Most requested features** - Option to track medications taken as needed - Ability to sync with fitness trackers - Improved activity tracking and credit for steps ## Newest reviews (11 of 34) ### 4/5 — Helpful *2023-06-02* It is helpful to have articles that relate to things I need help or advice with ### 3/5 — Inability to delete errors/update creates another med *2023-05-11, version 7.21.0* No options for meds taken only once a month. No option for meds taken as needed. Once revising a med, the app creates two. I wanted to delete one. No method to delete. If you update a med, it shouldn’t create a second selection. Update should overlay leaving one med. ### 5/5 — Excellence beyond needs *2022-07-27, version 7.14.0* First off, I have a great care team ( Shirley, Amie and Stacy). These are only a few that have shown compassion and dedication for me through all my battles. The question are researched, answers are not it’s part of old age. They give answers to heart failure and personal issues that others would put off. I feel as I’ve been blessed a family that puts you first. I’ve been using this program for sometime now and they give you task to complete for an understanding with a pathway so you’re not suffering with Google responses. When you need someone in your corner to help you get off the floor. It’s the overwhelming response when you need a coach that fights for you daily even when you think the coaching is over here comes more aide from the best of the best. You may not agree but it took me to the breaking point before I put my care in the hands of another. We don’t see these fine caring hearts face to face. The help you can get may save your life or settle your deepest fears. I’m forever grateful to them all. ### 5/5 — Love this app *2022-03-11, version 7.10.0* Love t ### 5/5 — Care *2022-01-22, version 7.9.0* This app is easy to use and time will tell if it will be a valuable resource ### 4/5 — Very Good *2021-10-08, version 7.7.0* I love my nurse. She is very good at her job. She is so understanding and always gives me information to read. Thank you. ### 5/5 — Good resource *2021-06-17, version 7.4.1* This has been a good resource for me as I continue my fight against cancer. ### 4/5 — Need to update activity tracking *2021-05-18, version 7.3.1* The activity tracking doesn’t work well. I don’t get credit for steps if I don’t open the app the same day. I wish I could sync my fitbit to the step count ### 5/5 — Care App *2021-04-18, version 7.3.0* What a blessing this app is. Reminds you what you need to be doing and provides very important about your personal issues.it’s great you don’t have to have an appointment and my case Manager Linda is amazing, she sincerely cares about her clients. ### 5/5 — Great app *2021-03-15, version 7.2.4* Easy to use ### 5/5 — Care manager *2021-01-28, version 7.2.2* She has done a great job in helping John get attention on an issue that brought his primary care physician attention on a health issue of John’s that needed attention he felt immediately. ## Most critical reviews (10 lowest-rated) ### 1/5 — Less than Average app, subpar help - AVOID LIKE THE PLAGUE *2026-04-27, version 8.12.2* The app itself has several flaws that take away from usability. It’s just a poor user experience. BCBS of TN, I thought you were better than this. Silly me, BCBS of TN just hired a lousy contractor to build a lousy app. Beware of Wellframe. They build sub-par apps. And if you read the reviews for the CareTN app, you will see that nothing much has changed over the years. ### 1/5 — How is this lack of prenatal care not illegal? *2023-05-15, version 7.21.0* The customer service in this app didn’t address any of our questions and continuously gave us incorrect instructions as to how to file a claim and what is covered on our plan. One rep outright refused (repeatedly) to tell us which prenatal services are or are not covered or where we can access information about what is or is not covered. She claimed that there is no existing document that contains information about what is covered in our plan. How is this legally possible? I’ve not had this kind of issue with United or Cigna - if you can, don’t waste your time or money with BCBS or this app. ### 1/5 — Hmmm *2022-12-10, version 7.17.0* Just stuck on well frame ### 1/5 — Never Works *2022-11-13, version 7.16.0* Freezes, restart phone to work sometimes. Now even that doesn’t help. Uninstalled, re-installed. Can’t complete daily tasks, very glitchy. ### 1/5 — Recent update issues *2022-04-29, version 7.12.0* Most recent update won’t allow users to open app and complete tasks. Very frustrating. ### 1/5 — FaceID *2021-06-07, version 7.4.1* Please fix FaceID. It’s broken and almost impossible to turn back off to get logged in. ### 1/5 — Very annoying *2021-03-17, version 7.2.4* To many notifications. Too intrusive in a data rich world. ### 1/5 — Does nothing for me *2020-07-16, version 7.0.4* It does not address why I called. It does not help me. No one addresses why I called and what my need is. ### 2/5 — Review *2025-03-13, version 8.6.2* I guess this app is ok. I haven’t figured out how except for the step counts. I’m sure it’s useful for some one. Only times I’ve attempted to use it tell me to call insurance company. Maybe one day I’ll find a use. Have bad health and appreciate it but 🤷🏾‍♂️ ### 2/5 — Exhausting *2020-11-18, version 7.1.1* If you turn on Notifications fir this app, you will be annoyed by multiple notifications all day. It is exhausting... but only if you work during g the day. You know, you have a job. It’s a pain in the... ## Most praised reviews (10 highest-rated) ### 5/5 — Friendly *2026-03-03, version 8.11.0* User-friendly to get friendly reminders to take care of myself ### 5/5 — Helpful Tool *2025-06-12, version 8.8.0* Just an amazing app! Helped me through a tough transition!! ### 5/5 — Awesome *2024-10-23, version 8.3.0* I am so thankful for this app. I love the meds and reminders section. It is so much easier for me to keep track of what and when to take my medication. It has a reminder section. I use it for my doc appointments and any reminders I need, like when I want to drink extra water, go for my walks and my therapy exercise sessions. Updates are easy. Thank you for making this app easy and useful. ### 5/5 — Helpful :) *2024-05-08, version 8.0.1* Helps me keep up with taking any medications as well as my prenatals, very informative for pregnancy and postpartum! Anything you could fall behind on or not be knowledgeable about this app will give you pointers and point you in the right direction. And as an added plus, you get your very own health navigator and they are SO SO friendly! The navigator can help with everything from finding you a pediatrician to answering any silly questions you may have. :) 10/10 approve! They also have a program where you get gift cards for interacting with the app and keeping up with all your stuff. ### 5/5 — Customer service *2023-09-24, version 7.24.0* I love this app! If I have questions I get answers! I love that I’m talking to real people instead of a robot! ### 5/5 — Kenneth Winters *2023-05-10, version 7.21.0* I can’t tell you how thankful I am to have had the case manager that was assigned to me for my daughter. Kenneth Winters, I am forever grateful for your help. Also having this app made it very convenient for communication between the two of us. Thank you again ### 5/5 — Motivation *2023-01-11, version 7.18.2* That’s what we need ### 5/5 — Help *2022-12-30, version 7.18.2* I asked for help with locating surgeons that will do what I pray can be done and BCBS has been very helpful can not say how much this help has been ### 5/5 — App support team members *2022-09-10, version 7.15.0* I have been using my app for I think over 2 years. It helps keep me on track with my meds and the different team members I have worked with in the past and currently I don’t think I would be in the place I am today without them. This app is a lifesaver for me! ### 5/5 — BCBS *2022-08-20, version 7.14.0* I am enjoying having the encouragement and wisdom from the articles that they send me. It keeps me on track, and encourages me to focus on my health daily. I worked on weight loss and achieved that goal, so now I am working on maintaining good blood sugar control through nutrition. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*