# CareTrip — user reviews > 17 indexed App Store user reviews of CareTrip by EpicNEMT, rated 3.00/5 from 42 ratings. - Source: https://appshunter.io/ios/app/caretrip/id1585078498/reviews - App overview in markdown: https://appshunter.io/ios/app/caretrip/id1585078498.md - Rating breakdown: 5★ 16 · 4★ 5 · 3★ 0 · 2★ 4 · 1★ 17 ## Newest reviews (2 of 17) ### 1/5 — App is worth nothing *2022-10-06, version 1.2.10* I trued to register but keep getting my information is incorrect but it’s the same information that’s printed on card. App is crap.👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾 ### 1/5 — Doris Ann Ochoa *2022-09-02, version 1.2.10* Just signs up received an emailed from careshare cannot sign in reset request new password or anything thing so this not good. Never received email to reset. Does not recognize my phone number had same phone number thirty plus years ## Most critical reviews (10 lowest-rated) ### 1/5 — App *2025-10-20, version 1.2.17* I can’t navigate the site!! Wont allow me to add new password?? ### 1/5 — Update *2024-06-11, version 1.2.17* I can’t even update this app ### 1/5 — Cannot Get It To Work *2024-06-09, version 1.2.17* June 9, 2024 - I cannot get this app to work. I can sign in fine, that’s no problem, but I cannot save a location or schedule a pickup. That makes the app pretty much useless to me. ### 1/5 — The worst *2024-03-22, version 1.2.17* This app has never worked will not recognize my phone number nor anything else .. don’t waste your time on this .. I had hoped that this app would help in scheduling rides since Alivi can’t seem to do it correctly when called .. this app is just as messed up as calling in person .. 👎🏿 ### 1/5 — Garbage *2023-11-29, version 1.2.17* Does not recognize my phone number my name, my ID nothing they need to improve this!!! ### 1/5 — Won’t Work *2023-07-24, version 1.2.10* Great idea…can’t get it to work. ### 1/5 — Careride *2023-07-14, version 1.2.10* Just like the Alivi app it does not recognize me when I but all my information in. Someone needs to completely rewrite this app. 😡 ### 1/5 — Not Able to Register *2023-07-11, version 1.2.10* App says it does not find a match and asks me to input my member number from my insurance card. When I do. It still doesn’t find a match. ### 1/5 — Doesn’t work *2022-11-15, version 1.2.10* I’ve tried to register several times. It doesn’t recognize my account info. Horrible app!!! ### 1/5 — The worst *2022-10-24, version 1.2.10* This app has never worked will not recognize my phone number nor anything else .. don’t waste your time on this .. I had hoped that this app would help in scheduling rides since Alivi can’t seem to do it correctly when called .. this app is just as messed up as calling in person .. 👎🏿 ## Most praised reviews (5 highest-rated) ### 5/5 — Independent *2026-04-11, version 2.0.0* CareTrip is a wonderful app where I can schedule transportation to and from my medical appointments. If I need assistance putting in a new address I can call their customer service number and a reliable agent will assist me. ### 5/5 — SWEET *2026-04-09, version 2.0.0* ✅✅✅✅✅✅❤️❤️❤️❤️❤️ ### 5/5 — Think I found the answer to sign in onto the app!! *2023-04-14, version 1.2.10* I try for days to sign into the app when finally, I got a hold of a care plus representative and I explain the situation to her she said to when you put in your nine digit member ID back off the last two numbers and put only in the first seven numbers. and it works great for me. Give it a try. I hope it works for somebody else. ### 4/5 — Needs work *2025-11-03, version 1.2.17* App works but needs lots of work. Who invented this app? Shouldn’t be hired ### 4/5 — Entering your member ID . *2024-02-23, version 1.2.17* Do not enter the “01” at the end of your member ID number. That is, only enter the first 7 digits of your member ID number. The app seems to be alright after that little glitch. Be peaceful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*