# CARFAX Car Care — user reviews > 538 indexed App Store user reviews of CARFAX Car Care by CARFAX, Inc., rated 4.80/5 from 126,375 ratings. - Source: https://appshunter.io/ios/app/carfax-car-care/id552472249/reviews - App overview in markdown: https://appshunter.io/ios/app/carfax-car-care/id552472249.md - Rating breakdown: 5★ 112,273 · 4★ 10,641 · 3★ 1,938 · 2★ 422 · 1★ 1,101 ## What do users think of CARFAX Car Care? Overall sentiment: negative **Pros** - 🚀 Keeps track of maintenance - 📋 Stores service history - 🔍 Provides vehicle history - 📈 Useful for car shopping **Cons** - 🐛 Buggy, crashes phone - 🔄 Incorrect mileage/service tracking - 🔒 Login/sync issues - 🚫 Limited to dealer services - 💾 Lost user data/records **Commonly reported bugs** - Incorrect mileage calculations - Inability to edit/delete records - Forced app updates cause issues - Unreliable sync between devices **Most requested features** - Allow manual maintenance entries - Add more maintenance reminders - Ability to export data - Customizable maintenance schedules ## Newest reviews (13 of 538) ### 3/5 — Good as long as nobody enters wrong odometer reading *2026-08-24, version 5.7* Had issues because the app would not allow me to correct a wrong odometer entry. Customer support was not a help I was about to delete the app but a service was done and their entry corrected the issue ### 4/5 — Good overall for keeping track of your cars if you are a DIYer *2026-08-23, version 5.6* I do all of my own maintenance. The only reason my car goes to a shop is for the annual state inspection. Great app to keep track of everything and have a record when it’s time to sell. Would have given 5 stars but some of the items in the reminder services will not let you select self service and forces you to choose a shop. Not sure how to fix that but I have to ignore the reminder then add those services manually. If this gets fixed then definitely a 5 star review from me. ### 4/5 — Somewhat buggy *2026-08-17, version 5.6* Lots of cool tracking features and reminders, but several times I’ve noticed it fails to update when I enter information. Just now I tried to enter my last tire rotation, but I couldn’t get it to take, even after restarting the app. Kinda frustrating because this has happened multiple times now. ### 3/5 — Frustrated *2026-08-17, version 5.6* Recently the app has just stopped working. Have tried to update my self service oil change odometer to keep track of my next change many times. Odometer never updated and just continuously says my next oil change is due in 3 weeks. (been like this for at least 2 months) Self service in general is a very badly done thing on this app. always super laggy and just never really works the way it should ### 3/5 — Printing History *2026-08-08, version 5.6* It would be nice to print the service history records. For example, i can search on oil change and display all the pil change records. Id like to print those records out. I gave 3 stars because i cant do this. Its a great feature to add ! ### 3/5 — Broken *2026-08-05, version 5.6* Just started using the Car Care app a few months ago after my previous app started experiencing major issues and became unusable. Now, with the latest update to the Carfax app, I can’t open any records on either of my cars. Spent a lot of time transferring these records over - very frustrating. ### 3/5 — All my stuff is gone *2026-08-04, version 5.6* All my info and services and avatar are gone, only things that show up in services is my registration renewals. What happened? ### 2/5 — Automatic Oil Change *2026-07-31, version 5.6* Every service automatically records an oil change. Why? ### 2/5 — It’s ok *2026-07-21, version 5.5* If a mechanic or third party makes a mistake on inputting your data, such as mileage, it’s impossible to override it, and the car fax customer service is non-existent to assist. And the app continuously doesn’t display the entire UI to make manual inputs in the “glovebox” section. ### 2/5 — Better than Nothing, But Not Very Functional *2026-07-19, version 5.5* This app does track your service history, but in an extremely primitive and clunky way. For example, you can’t pull up a record of your oil changes, a record of the last time you changed transmission fluid, etc. You have to scroll down through every single service visit you’ve had a read the list of things done. Also, it tells you what is needed, but only if you use the regular maintenance schedule. If you use the severe schedule, you’re SOL. Pretty embarrassing to have such limited functionality in 2026. ### 2/5 — doesn’t store info long term- beware! *2026-07-19, version 5.5* I thought this was a great app and I’ve been using it for a while. However, I got logged out of the app and when I logged back in, all of my manual input maintenance logs were gone. It seems they don’t keep your manually logged info in their database. So now I’ve lost almost all of my maintenance information and have to try to dig back through records from two or three different shops to figure out what I’ve had done. Looking for an alternative. ### 1/5 — Lost receipts *2026-07-18, version 5.5* Had a habit of uploading all receipts to app checked today and they all gone As well as diy maintenance I did myself like engine filter spark plugs ect. ### 1/5 — Payment plan ?! *2026-07-17, version 5.5* having to pay for One report is insane. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible, recent update. (Summer 2026) *2026-08-25, version 5.7* A recent update has introduced frequent automatic logouts, and this is a terrible design decision for an app like this. I use the app to log my vehicles’ odometer readings roughly every 4–6 weeks so I can keep track of maintenance intervals. Now, nearly every time I open the app to update the mileage, I’ve been logged out and have to go through the email verification-code process again. That added friction is already making me less likely to bother entering the information. More importantly, being automatically logged out can prevent maintenance and recall notifications from being delivered. That undermines one of the app’s most useful purposes. This is not a banking or other high-security app containing particularly sensitive information. There is no reasonable need for login sessions to expire this aggressively, especially when doing so interferes with notifications and normal use. Please restore long-term login retention. This has been one of the best places to keep vehicle maintenance information—but only if the app actually stays logged in. Edit to your reply - I did contact CarFax (twice) about this degradation of the iOS app's usefulness and received pointless boilerplate "the app was updated for security" replies, indicating this botched 1-week login period was intentional. Personally, I'd like to get maintenance reminders and they won't work if the app is always logged out. It's not an issue you can fix for "me", it's an issue you need to fix in your app design. ### 1/5 — App Crash! *2026-08-25, version 5.7* The app keeps crashing after the last update! Fix it please! ### 1/5 — Records, car missing from app *2026-08-14, version 5.6* I have been using this app and now one of my cars is missing, as well as other records ### 1/5 — Terrible, recent update. (Summer 2026) *2026-08-10, version 5.6* A recent update has introduced frequent automatic logouts, and this is a terrible design decision for an app like this. I use the app to log my vehicles’ odometer readings roughly every 4–6 weeks so I can keep track of maintenance intervals. Now, nearly every time I open the app to update the mileage, I’ve been logged out and have to go through the email verification-code process again. That added friction is already making me less likely to bother entering the information. More importantly, being automatically logged out can prevent maintenance and recall notifications from being delivered. That undermines one of the app’s most useful purposes. This is not a banking or other high-security app containing particularly sensitive information. There is no reasonable need for login sessions to expire this aggressively, especially when doing so interferes with notifications and normal use. Please restore long-term login retention. This has been one of the best places to keep vehicle maintenance information—but only if the app actually stays logged in. ### 1/5 — Good app gone bad *2026-08-09, version 5.6* I used to depend on this app to keep track of basic info about my car. For example, the DMV needs the last 5 characters of all my my car’s VIN numbers which I used to keep in the glovebox for ready access. Since they are now masking numbers (why???) this feature is now useless. Dumb, since it’s my cars. You can’t even reveal it. So I’ve moved on to other apps. ### 1/5 — Feature request *2026-08-07, version 5.6* Please make it so I can share the maintenance tracking of one of my vehicles with someone, and they can also have the car on their dashboard. Thank you ### 1/5 — App won’t open *2026-08-06, version 5.6* I just purchased CarShield yesterday but I cannot get into the app I downloaded on my iPhone 16 Plus. I can go to CarShield.com and get in but not the app. Why? ### 1/5 — Won’t open crashes *2026-07-31, version 5.6* As of 7/31/26 the app will sit on the open screen then close itself after about 30seconds. Please fix soon ### 1/5 — Doesn’t open *2026-07-30, version 5.6* Never had a problem with this app for years. Lately, I’ve been trying to open this app to update the data that’s not uploading automatically, as I’ve usually done before, and it constantly crashes. I tap the app, the fox image appears and after about 10 seconds, the app just closes on me. It’s been 3-4 months since this have been happening. I uninstalled and reinstalled it on my phone, same thing happens. It’s unusable. Unless this app isn’t working on iPhone 13 Pro Max, iOS 26.6, then I don’t know what the reason can be. I used it for years and loved how I could keep track of all the things I’ve done on my car. ### 1/5 — The most recent update sucks!!! *2026-07-25, version 5.5* Quit messing with a good thing! You really screwed this up with the July 2026 update. I’m trying to find a different maintenance manager now. Stupid!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Reveiw *2026-08-25, version 5.7* Great app love that I can track all my maintenance for free ### 5/5 — Carfax *2026-08-18, version 5.6* Great to keep track of service ### 5/5 — Great App *2026-07-30, version 5.6* This app give a lot of information on your vehicle. ### 5/5 — Awesome App. *2026-07-29, version 5.5* I have use this app for years. It helps me manage all of the services required and alerts me when it is time for the service. ### 5/5 — Handy Tool *2026-07-24, version 5.5* Helps me keep my Vehicles running the roads ### 5/5 — Great App to track car care *2026-07-24, version 5.5* Highly recommend, especially if you take care of your car’s basic needs yourself at home. ### 5/5 — Well Functioning *2026-07-18, version 5.5* I use this app for all of our vehicles and it is functional and easy to use in tracking mileage and service costs. ### 5/5 — Meeting at evidence *2026-07-17, version 5.5* Good for keeping evidence on vehicle maintenance ### 5/5 — Really useful *2026-07-13, version 5.4* I have come to really rely on this application to help me track the maintenance on my vehicles. I initially used it and a notebook but have since quit using the notebook so I hope this thing never goes down. ### 5/5 — Great App *2026-07-10, version 5.4* App is helpful in maintaining my vehicle and keeps a historical record which is helping selling or buying a car. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*