# CARFAX - New & Used Cars — user reviews > 270 indexed App Store user reviews of CARFAX by CARFAX, Inc., rated 4.90/5 from 368,003 ratings. - Source: https://appshunter.io/ios/app/carfax-new-and-used-cars/id479267592/reviews - App overview in markdown: https://appshunter.io/ios/app/carfax-new-and-used-cars/id479267592.md - Rating breakdown: 5★ 324,975 · 4★ 35,089 · 3★ 6,116 · 2★ 821 · 1★ 1,002 ## What do users think of CARFAX? Overall sentiment: positive **Pros** - 🚀 Easy to use and navigate - 🔓 Detailed vehicle history reports - 💰 Helps find good deals on used cars - 🔍 Comprehensive search filters - 📊 Provides pricing insights and comparisons **Cons** - 🐛 Bugs and crashes reported - 🕰️ Delays in accessing vehicle reports - 🔍 Inaccurate or incomplete search results - 💬 Poor customer service and support - 🔍 Listings for sold vehicles still appearing **Commonly reported bugs** - Inability to copy or select text from vehicle details - Issues with saving searches and accessing favorites list - Incorrect display of vehicle specifications on iPad devices - Inconsistencies between app and website functionality **Most requested features** - Ability to hide or block specific vehicle listings - Option to add personal notes to saved vehicle listings - Alphabetized feature selection for easier browsing - Improved syncing of service history and maintenance records - Ability to easily export vehicle details to a spreadsheet ## Newest reviews (18 of 270) ### 2/5 — annoying *2026-08-25, version 6.70.0* app is constantly crashing ### 4/5 — Where *2026-07-02, version 6.68.0* Where is this SUV? I want to buy it. ### 2/5 — Not my favorite *2026-07-02, version 6.68.0* Two things that really annoy me about this app. It gives you a save button to save a search. But nowhere on the app is there a place to go to and select the searches that you saved. I went into the hamburger menu. I clicked on my profile. I re-clicked the safe button. I held down the safe button. After trying this so many times it told me that I had exceeded the maximum number of times that I could save a search (10). I wasn’t trying to save a search. I was trying to find the searches that I had saved. And now the app won’t let me search anymore because something in its logic says the whole thing is filled up. Even if I don’t save a new search, it won’t let me create it. Yes, I tried shutting down the app and restarting it. I guess this app is linked somehow to the online version of the program. I will probably go online and find all of my saved searches. This is extremely poor programming. Everything should be intuitive in the user interface of the app. There should be no guest work. The other thing that annoys me is that you can only search for one type of vehicle at a time. Other apps allow you to create a search with multiple makes and multiple models within a make. This app makes you create multiple searches, which you save, but you cannot exceed 9. If you save 10, the app stops working. ### 1/5 — Literally nothing in the app works *2026-06-12, version 6.68.0* Bro ### 1/5 — Is cause whenever I look for a car it changes the year and a lot of stuff *2026-05-30, version 6.67.0* 1/10 ### 1/5 — Cumbersome, poor performance *2026-05-30, version 6.67.0* Of all the car buying apps I’ve downloaded, this is by far the worst. ### 1/5 — Pricing *2026-05-17, version 6.67.0* They started to charge us for reports after so much time of using this app such a shame don’t use this app ### 1/5 — A lot of cars listed are not even available for sale. *2026-05-10, version 6.66.1* A lot of cars listed are not even available for sale. ### 1/5 — New navigation terrible *2026-04-29, version 6.66.0* Put the navigation back. The new navigation is terrible. Who thought this was a good thing? ### 1/5 — Garbage app *2026-04-27, version 6.65.0* Have you tried searching for a car? Try to use your own app and see if it shows you accurate search results. Such a terrible UX ### 1/5 — Great potential, just need to get their stuff together *2026-04-07, version 6.65.0* Can’t share listings with family unless they download app. Cant select more than 1 make/model. A lot of filter issues. ### 3/5 — Bring Saved Searches Back *2026-03-26, version 6.64.0* Not sure why the app was updated to be less functional. As someone who uses (used) Carfax primarily on mobile, it’s a serious downgrade to lose access to saved searches and a couple of other things ### 1/5 — Why did you remove saved searches *2026-03-13, version 6.64.0* The app was great before you decided to update and remove save searches. Are you trying to make the app harder to use? What sense does that make ### 2/5 — Glitchy App *2026-02-17, version 6.62.0* App fails pretty often compared with other car apps. Filters lose settings. Login loses credentials. App will not allow you to save a search over 500 mile radius. Cannot exclude salvage titles. Nice layout. Access to Carfax is the major draw. ### 1/5 — DIY Service Records Dissapeared *2026-02-14, version 6.62.0* I went to go add another DIY service record on my app, and all the services I did myself, are all gone from January to February and it was like 10 different records. Carfax you need to fix your app ### 2/5 — Glitches *2026-02-12, version 6.62.0* Recent updates ruined the app it used to run perfectly now your filters constantly get reset after every new addition👎 ### 1/5 — Fire UX Designer *2026-02-12, version 6.62.0* New update is complete junk. That info overlaps over picture is ridiculous and completely kills app usability. Please reverse…. ### 1/5 — Stop the changes *2026-02-06, version 6.62.0* They keep changing the interface; now we have to go to the filter and choose 'no accident' every time, so stupid. ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t run in iphone 13 *2026-08-26, version 6.71.0* Search for used cars does not get passed the model selection page ### 1/5 — Worthless update *2026-08-19, version 6.70.0* Why would you update the app to only direct the user to…the website! Seriously atrocious. Why have an app and not use a self contained app. If I wanted a web app, I would’ve saved a bookmark. Not even to mention way to change vehicle info is convoluted and then the big old cookies reminder on every single page opened. This app USED to be good. ### 1/5 — Terrible customer service. The phone number no one picks up the phone. I’ve been calling for 2 weeks *2026-08-11, version 6.69.1* I’ve had a case open for over two weeks they haven’t corrected yet. All they do is send automated replies that they will fix the issue soon but it’s been over two weeks. Absolutely ridiculous ### 1/5 — Unable to get app *2026-08-02, version 6.69.0* What good is it if I can’t download it?? ### 1/5 — Not so good anymore *2026-08-01, version 6.69.0* This app used to be good. Trying to search for a vehicle with different specs? Good luck. Doesn’t matter what specs you click, the search results don’t change. You want a white vehicle? Here’s blue, black, pink, purple, plus the white you’re really looking for. ### 1/5 — Doesn’t work *2026-07-29, version 6.69.0* The app locks up when i try to select a vehicle model. ### 1/5 — Locks Up *2026-07-28, version 6.69.0* Using my iPad, this app will lock up when I select a make and model. Every time! ### 1/5 — Fake reports *2026-07-21, version 6.68.1* Fake reports. The inspection results don’t match the actual condition at all. It feels like they just copy and paste reports without properly checking the vehicle. I wouldn’t trust their inspections or recommend this place to anyone. ### 1/5 — Overheat the phone *2026-07-19, version 6.68.1* This app run so many tracking and additional processes that it cause the phone to overheat and thermally shuts down. Try using it for like 10 minutes and see how dangerously hot your phone is. ### 1/5 — can’t log in *2026-06-25, version 6.68.0* fix ur damn app ## Most praised reviews (10 highest-rated) ### 5/5 — Super Helpful *2026-05-08, version 6.66.1* Very nice and helpful app, bought several vehicles through this app, ### 5/5 — The best *2026-05-08, version 6.66.1* Olot has Danielopez ### 5/5 — Good app *2026-01-25, version 6.61.0* Great app to find cars ### 5/5 — Awesome app *2026-01-14, version 6.60.1* It’s a vary good app easy to use ### 5/5 — Solid *2025-09-30, version 6.56.0* Solid ### 5/5 — Freezing *2025-09-13, version 6.55.0* The app started freezing on iPhone 8. ### 5/5 — Really good app *2025-09-06, version 6.55.0* It’s a really good app and all but I hope they change it the old way how they had it a couple months ago. Other than that it’s a really good app to find cars and all that. ### 5/5 — Hot *2025-08-23, version 6.54.1* CarFox is hot 🥵 ### 5/5 — Compared to other apps *2025-07-11, version 6.52.2* The CARFAX app is the best app when looking to purchase a car. ### 5/5 — Amazing App I Love It!!🥰🥰🥰 *2025-07-09, version 6.52.2* Best Car app out there!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*