# Cargoroo — Your shared e-cargo bike > Shared electric cargo bikes for convenient and eco-friendly city transportation. (iPhone/iPad app by Cargoroo B.V..) - Source: https://appshunter.io/ios/app/cargoroo/id1473579520 (this page in markdown: same URL + `.md`) - Developer: [Cargoroo B.V.](https://appshunter.io/developer/1473579519) - Category: Travel, Lifestyle - Price: Free - Rating: 2.00/5 from 1 App Store ratings · 28 written reviews indexed - Age rating: 4+ - Requires: iOS 13.4 · 80 MB - Languages: Dutch, English, German - Released: 2019-09-07 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/cargoroo/id1473579520/reviews.md ## What is Cargoroo? With a large body, belts for two kids, Maxi-Cosi adaptors and a reach of 100 kilometers the e-cargo bike is the clever, practical and eco-friendly mode of transport for city rides. Ride the family to the beach, pick up groceries, pass by the hardware store, bring an extra crate of beer? Easy does it with the electric cargo bike of Cargoroo. #letscargoroo Easy With one push of the button you can reserve a cargo bike in your neighborhood. Affordable Sharing is cheaper than ownership. You only pay for your use. Everything is taken care of. Let us worry about theft or maintenance, so you don’t have to. How to Cargoroo? 1. Download the Cargoroo app 2. Register as a new user 3. Verify your phone number via SMS 4. You’re ready to rent your first Cargoroo bike nearby ## Key features - Reserve cargo bikes in your neighborhood - Electric cargo bikes with large capacity - Suitable for transporting children and groceries - Long electric range for city rides - Pay only for usage - Maintenance and theft covered ## Recent user reviews (10 of 28) All indexed reviews: https://appshunter.io/ios/app/cargoroo/id1473579520/reviews.md ### 2/5 — Great idea, but they can’t make it work *2025-01-06* I have used cargaroo four times and tried to use it fifth. The first time was fine. The second, third and fourth times all had a a problem requiring contacting Cargaroo. The fifth time also required contacting Cargaroo, but was never resolved so I never used it. Problems I have had: - unlocking not working - locking not working - bike around the corner from where maps says - bike not on map despite being available (according to customer support) - my Cc on record expired but cargaroo let me rent and then sent me a link. The link did not work. After following up, I got a working link, but no matter what means of payment I chose; it took me to the cc payment page. - app gave me phone number as only contact method, another app page gave me phone number or chat, phone number didn’t work. - chat customer service told me that phone service no longer existing and add page was out of date. I gave up for about a year, tried again today. I found: - map not loading at all (that’s today - it just says “Loading…” I did everything suggested by the chat assistant, including deleting and reinstalling g the app. No change. - chat assistant told me that they couldn’t help more, and gave me a phone number to call. - no one answers the phone. The phone doesn’t even ring.when I try this number, I immediately get what sounds like a fast busy signal. At this point, I do not see how Cargaroo can survive, I should be a power user, but every time I try, I get a problem that shows me that I can’t trust it work when I need it. If Cargaroo cannot work out unlocking bones, locking bones, locating bones, telling customers where to find bikes, accepting payment, and providing functional means for customers with problems to contact staff who can the resolve the problem, I do not see how they can retain customers. ### 1/5 — Bicycles look great, shame about the app *2024-12-08, version 3.0.237* Unable to get past phone number check screen :-( ### 1/5 — Does not work *2024-11-05, version 3.0.237* There is a glitch in the app meaning it won’t send you a code to confirm your phone, and there is no place to access help or provide feedback. ### 1/5 — Can’t even register due to app glitches *2024-09-02, version 3.0.223* Real shame but it’s clearly very poorly designed ### 1/5 — Rotterdam experience *2024-08-06* This app is a mess just go right to the excellent competitor Baqme. Same product but theirs works extremely well. This app 🤮 especially for anyone who’s not from the Netherlands or a close country due to sign up issues. That said I tried many ways even tried their support team…. They didn’t even answer after the initial bot interaction. ### 1/5 — Company doesn’t exist *2024-06-27, version 2.2.145* Replaced by company called BAQME. Plus worst UX in an app ### 1/5 — Concerned this is a scam *2024-05-29, version 2.2.145* Signup does not work - probably a scam trying to steal data - DO NOT DOWNLOAD ### 3/5 — Great idea, execution needs a lot of work *2024-04-09* I have ridden Cargaroo five times and have had a problem four times. The problem was never the actual ride itself - that part is great. Getting a bike, returning a bike, paying for a bike and contacting customer service are all a problem. 1. Right now, the app tells me a nearby bike is not available for use. Customer service told me actually it is in service, but not at the address the app reports. It’s nearby, around the corner. 2. In many palaces on the app, the only way to provided contact customer service is to call. In a few places, chat is also an option, but calling is still there. The phone number has been disconnected for some time. It is a bad sign that no one has bothered to update the app, especially in the places where no chat alternative is provided. 3. At my last ride, the lock wouldn’t close. At the ride before that, I never rode, as the lock wouldn’t open. 4. My means of payment expired. Cargaroo sent me link per email where I could update it. The link took me to an error message. I requested a new link. That link took me to an error message, but then redirected me to a payment page. Multiple means of payment are on the site, but it didn’t matter which one I selected - they all took me to a page to pay by credit card. I really want this to work, but it needs to be reliable. My means of payment expired. ### 2/5 — Great idea, unfortunately unreliablefive *2024-04-08* I have used Cargaroo fives times. The idea is great, the bikes themselves are good for the job. Unfortunately, I have had problems with four of those rides. I really want to use this service, but Cargaroo makes it very difficult,l. 1. Twenty days ago, I went to use one of the two bikes near me. The lock wouldn’t open. That bike is still marked as unavailable almost three weeks later. I do not know when it will be repaired. 2. Today, I booked the other bike near me. All was well until I wanted to return it. Then, the software would not release the lock so that I could close it. I do worry that this means both bikes are out of service for the foreseeable future. 3. When one has trouble, the app directs users to call support. In many places (such as a lock failing to close), calling is the only option presented. However, Cargaroo has not offered telephone support for some time now. Calling the number just leads one to a message that the number is out of service. Cargaroo didn’t even keep it to direct users to the chat function until they could update the app. 4. I do not know why Cargaroo’a app has not yet been updated to remove the phon call option and add the chat one on the parts that now say only phone. 5. A few days after using a Cargaroo bike for the first time in a while, I received an email. Cargaroo froze my account because my payment information was old. Fair enough, although I was surprised the app let me rent a bike at all if that were the case. To pay, I was directed to follow a dedicated link. Link takes me to an error message. I replied, and explaining this. I received a new link that took me to a payment page. I was offered a range of methods. I choose credit card. That brought me to another error message, but then redirected me to a cc page. I entered my credit card details, and am taken to a page to enter a pin. No pin ever arrives. I try again. No pin. I went back, this time selecting bank transfer. The system still takes me to the page to enter my credit card details. There was no way to get to a page to pay by any of the other offered means, they all took me to the credit card payment page. I was able to pay in the end because I tried a different card that didn’t require a 2FA pin sent to my phone to work. So yeah, I love the idea, like the bikes, but Cargaroo makes it difficult to pay, get a bike, return a bike, contact support, or even reserve bikes that are waiting weeks for small repairs. ### 2/5 — Great idea, unfortunately unreliable back end *2024-03-19* I have used Cargaroo three times. The idea is great, the bikes themselves are good for the job. Unfortunately, I have had two problems trying to just ride bikes and pay for them. I reserved a bike today. I paid 1€ to reserve it for 20 minutes. That itself seems unfair given that bikes can only be parked in dedicated locations - I’m supposed to pay just to be sure a bike that I’m told by the app is there is still there when I get there? I got to the bike. I unlocked the bike with the app to begin my ride. Bike does not actually unlock. I cannot move the lock in any way. I tried to tell the app to lock it again, hoping to reset. I try multiple times. App tells me that the bike failed to lock each time. App then says, “have a problem? Call us,” with a button to call. I call. Number is not in service. I go back to the app again, try again. Number really is out of service. Now, I am running late. So I call a taxi - a slower method given traffic but one that will at least take me where I need to go. I wait for the taxi, pay for the taxi, arrive late. I know the cab, I go back to the app once more, look around, find an option to chat or go WhatsApp. So into chat. The person I talked to tells me the bike is unlocked. I say it is not, please send a tech and just cancel the order. They do, I’m glad that was painless at least. I also tell them of my problems contacting them. “We are not offering phone service at this point.” A questionable choice, but if that is what Cargaroo wants to do, then they should remove phone as the primary means of contact from the app. 2. A few days ago, I get an email. My account t is frozen. My payment information is not up to date. I owe 20€ for my last ride. I need to go to a dedicated link. Link takes me to an error message. I reply, and explaining this. I get a new link. I can pay by a range of methods. I choose credit card. Clicking on it, I see an error message, but am then redirected to a cc page. I put in my credit card details, and am taken to a page to enter a pin. No pin ever arrives. I try again. No pin. So I go back, click on bank transfer. It takes me to the page to enter my credit card details. I could in the end because I tried a different card that didn’t require a 2FA pin sent to my phone to work. This is why merchants use services like Klarna and PayPal, but even if Cargaroo wants to keep it in-house, surely there are more reliable services they could incorporate instead of trying this version connected to their own error-filled system? ## Frequently asked questions about Cargoroo ### What is Cargoroo? Cargoroo offers a shared electric cargo bike service for convenient and eco-friendly city transportation. The bikes are equipped with features like space for two children and a significant electric range, making them ideal for family outings and errands. ### How do I use Cargoroo? To use Cargoroo, download the app, register as a new user, and verify your phone number. Once registered, you can easily reserve and rent an available cargo bike in your neighborhood directly through the app. ### How much does Cargoroo cost? Cargoroo operates on a pay-per-use model, meaning you only pay for the time you use the bike. This sharing model is designed to be more affordable than ownership, and the app handles all maintenance and theft concerns. ### What are the benefits of using Cargoroo? The benefits include an eco-friendly mode of transport, convenience for carrying children and groceries, and affordability as you only pay for usage. The service also takes care of theft and maintenance, removing those burdens from the user. ## Version history (last 5 releases) ### 3.0.237 — 2024-10-08 We have been working hard to improve the app. We are happy to share that this version has streamlined the sign up flow and improved user experience. At the same time we sneaked in some minor improvements in the rest of the app. We hope you will enjoy them. Feedback on our app is appreciated. We would be very happy if you can leave a rating, or contact support if you see something that could be done better. #letscargoroo ### 3.0.223 — 2024-09-02 We have been working hard to improve the app. We are happy to share that this version has streamlined the sign up flow and improved user experience. At the same time we sneaked in some minor improvements in the rest of the app. We hope you will enjoy them. Feedback on our app is appreciated. We would be very happy if you can leave a rating, or contact support if you see something that could be done better. #letscargoroo ### 2.2.145 — 2023-11-23 Introducing Day Deals. When you click ‘Ride Now’, you will see a Day Deal specifically tailored to you. If you have a subscription, you will receive bigger discounts. No subscription yet? No problem. You can select your Deal or add a subscription within the app to maximise your benefits. See more info in the app or watch your mailbox for updates. ### 2.1.137 — 2023-09-19 Beta feature: Adding both lock/unlock buttons to active ride Small bugfixes ### 2.1.135 — 2023-08-28 - Improved loading during a booking or reservation - Improvements to summary at end of booking - Internal change to authentication Due to changes of authentication we require you to log in again ## Apps similar to Cargoroo | App | Rating | Price | Category | | --- | --- | --- | --- | | [Unique Hotel Innere Enge](https://appshunter.io/ios/app/unique-hotel-innere-enge/id1351737880) | — | Free | Travel | | [Fly Taiwan:Book cheap flights](https://appshunter.io/ios/app/fly-taiwanbook-cheap-flights/id1350249160) | 4.4 (7) | Free | Travel | | [Go Hotel Life](https://appshunter.io/ios/app/go-hotel-life/id1318522300) | 2.7 (15) | Free | Travel | | [B-Car Sharing](https://appshunter.io/ios/app/b-car-sharing/id1286759600) | — | Free | Travel | | [Royal Botanic Garden Sydney](https://appshunter.io/ios/app/royal-botanic-garden-sydney/id1332941220) | 3.0 (2) | Free | Travel | | [Flights - the cheapest tickets](https://appshunter.io/ios/app/flights-the-cheapest-tickets/id1291687480) | — | Free | Travel | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*