# Caribou Coffee — user reviews > 401 indexed App Store user reviews of Caribou Coffee by Caribou Coffee Operating Company, Inc., rated 4.80/5 from 99,071 ratings. - Source: https://appshunter.io/ios/app/caribou-coffee/id971358255/reviews - App overview in markdown: https://appshunter.io/ios/app/caribou-coffee/id971358255.md - Rating breakdown: 5★ 88,230 · 4★ 8,502 · 3★ 1,221 · 2★ 291 · 1★ 827 ## What do users think of Caribou Coffee? Overall sentiment: mixed **Pros** - 🚀 Convenient mobile ordering - 👍 Intuitive app interface - 💰 Rewards program with free drinks - 🔍 Easy to locate nearby stores - 🤝 Friendly and helpful staff **Cons** - 🐛 App crashes and glitches - 🔍 Difficulty finding/selecting preferred store - 🤔 Confusing customization options - ⏱️ Long wait times at stores - 🤷‍♀️ Inconsistent rewards program changes **Commonly reported bugs** - Unable to place mobile orders - App not recognizing account/rewards - Incorrect drink orders due to app issues **Most requested features** - Add tipping option in the app - Implement curbside pickup - Improve nutrition information and customization - Allow reordering of past orders - Provide real-time store wait times ## Newest reviews (17 of 401) ### 3/5 — App feedback *2026-08-21, version 5.12.5* The transaction on app does not show detail. I’d like to see what was actually ordered when on this section. ### 3/5 — it won’t let me order online 😭😭 *2026-08-20, version 5.12.5* this app always has some kind of weird bug and it’s not fair for the baristas to serve as tech support!!!!!!! i’m just tryna order my tea bro!! ### 4/5 — Love Caribou *2026-08-20, version 5.12.5* I’m really liking the new app and the ease of it. I think the best enhancement is having the rewards show up right away vs clicking somewhere else to see what’s available. There’s only one option I wish was available when customizing: rather than ‘regular’ or ‘half’ for syrups, choosing the number of pumps would be great! ### 3/5 — Best *2026-08-18, version 5.12.5* Caribou has the best flavors && absolutely love how easy the perk system is ! ### 2/5 — Free drink up to 200pts *2026-08-05, version 5.12.5* When I first joined it was 150. And no max price, whereas now it’s $10. To have to download an app and they’re likely selling your data, I’d rather just delete it and support a different locally owned coffee shop and go back to the paper punch cards. ### 5/5 — Karen *2026-07-19, version 5.12.4* great coffee great service ### 5/5 — Great coffee *2026-07-18, version 5.12.4* Caribou is great and the app provides some really beneficial perks. ### 5/5 — Best Coffee *2026-07-17, version 5.12.4* In my humble opinion, I believe caribou has the best coffee in the industry. Keep up the great work! Down side is that their mics never work. Really hard to hear when ordering. ### 5/5 — Love it *2026-07-07, version 5.12.4* Use the app all the time. Super convenient ### 5/5 — Best ever *2026-07-07, version 5.12.4* Many different options to choose from I’ve tried my favorite drink is the caramel high-rise, shaken espresso, & I do want to say the coffee is way better than Starbucks hands down ### 5/5 — “The drinks” *2026-07-06, version 5.12.4* Always friendly as nice people. ### 3/5 — Wonderful service and great staff! *2026-07-04, version 5.12.4* The staff always greets me and my dog with a smile and usually by name! They always make you feel special! Thanks! ### 5/5 — Caribou Coffee *2026-07-02, version 5.12.4* Very nice meet organized buttons, and tabs. Everything is pretty much really easy to get to. 5 stars ### 5/5 — Pure Delight *2026-07-01, version 5.12.4* This coffee is amazing in ever-way possible, from the taste to the smell to the people that serve it, all around an amazing experience. ### 5/5 — So Easy *2026-06-27, version 5.12.4* The app was easy to use and the perks is very well to understand ### 5/5 — Best Coffee *2026-06-26, version 5.12.4* I absolutely love the flavor of this coffee. It’s so mellow and smooth. I visit the store, I use it in my keurig and at work. It’s soooo good ### 5/5 — Great coffee *2026-06-26, version 5.12.4* Great employers clean place to get coffee ## Most critical reviews (10 lowest-rated) ### 1/5 — App Quality Eroding *2026-08-18, version 5.12.5* I’ve been an avid user for years, but the last few months have been a steady decline in app quality. Unable to place orders, poor (seemingly AI) design updates, and glitchy effects make me not want to use it. ### 1/5 — Doesn’t work! *2026-08-17, version 5.12.5* The app always says “oops! We spilled our coffee” anytime I try to use it. It’s been months and still isn’t working. What’s the deal? I’m specifically trying to order the strawberry pineapple energy drink. ### 1/5 — App doesn’t work *2026-08-05, version 5.12.5* I have attempted to use the app several times. I get notifications for promotions. However, when I try to scan the ID code, use the number for the drive through or my phone number, I am not recognized as an account holder. No credits to my rewards account. ### 1/5 — Caribou service sucks *2026-06-07, version 5.12.3* I don’t know why but every time o order whether it’s online or in store they always forget parts of my orders. Whether it’s a missing meal or dessert. They can only do coffee stay away if you want anything other than coffee. ### 1/5 — Dysfunctional app *2026-05-12, version 5.12.3* Never properly tracks delivery orders and doesn’t text anymore ### 1/5 — Breaking policy *2026-04-29, version 5.12.3* Doesn’t have separate “ads/marketing” notification setting which is against Apple’s TOS ### 1/5 — FINALLY FIXED *2026-04-28, version 5.12.3* It was crashing for a few weeks…..but now is working again. 🥳 ### 1/5 — Fix. It. *2026-04-26, version 5.12.2* When will it work??? Crashing every time now. When it does work, it's pretty slow, and I don't dare move from wifi to data because it freezes. Never suggests favorited locations and forgets favorites drinks. Good thing the coffee and staff are amazing! App is a necessary evil at this point. ### 1/5 — Faulty *2026-04-26, version 5.12.2* Worked just fine until recently. Now the app crashes. I deleted it and redownloaded it multiple times. Guess I won’t be purchasing from Caribou anymore. ### 1/5 — Fails to open *2026-04-25, version 5.12.2* Just downloaded app. Attempt to open. Splash page comes up and app closes. Have to work from website. Needs an update. ## Most praised reviews (10 highest-rated) ### 5/5 — The best test *2026-08-22, version 5.12.5* This is my favorite coffee place 💖 ### 5/5 — Great coffee *2026-08-12, version 5.12.5* Taste better than Starbucks ### 5/5 — Iced drinks *2026-08-08, version 5.12.5* Please give the option for no ice!! ### 5/5 — Best Breakfast Spot *2026-08-08, version 5.12.5* My family all loves going to Caribou in the morning for breakfast! I love that they have vegan options so our entire family can eat there! Thank you, Caribou! ### 5/5 — A1 *2026-08-07, version 5.12.5* Great customer service! ### 5/5 — i like caribou *2026-08-07, version 5.12.5* its yummy ### 5/5 — Awesomeness *2026-08-07, version 5.12.5* I pass several local coffee shops on my way to Caribou but they are my destination. Such great customer service and the best options for my morning iced latte! ### 5/5 — 5/5 *2026-08-05, version 5.12.5* Great coffee & service! ### 5/5 — Best coffee *2026-08-01, version 5.12.5* Great taste, great coffee, excellent location ### 5/5 — Coffeeeee!!! 🤣 *2026-07-25, version 5.12.5* I absolutely love this app. You are able to order ahead, so your order is ready when you get there. No wait in line times , it’s quick, easy and convenient ‼️ I highly recommend this app for real it’s a huge time saver. You can also pay online! It’s a one stop shop!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*