# Caribou Rewards — True essence of coffee culture

> Coffee ordering app with rewards, pickup, curbside, and store locator. (iPhone/iPad app by Al Sayer Retail Company LLC.)

- Source: https://appshunter.io/ios/app/caribou-rewards/id6469034908 (this page in markdown: same URL + `.md`)
- Developer: [Al Sayer Retail Company LLC](https://appshunter.io/developer/1711360311)
- Category: Lifestyle, Food & Drink
- Price: Free
- Rating: 4.40/5 from 204 App Store ratings · 50 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 203 MB
- Languages: American English, Arabic, Turkish
- Released: 2023-10-23
- Data updated: 2026-09-03
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/caribou-rewards/id6469034908/reviews.md

## What is Caribou Rewards?

Welcome to Caribou, your go-to Coffee destination for a seamless and rewarding experience! Whether you're in the mood for a quick pickup or convenient curbside service, Caribou has you covered. Our app is designed with you in mind, providing a one-stop solution for all your caffeine cravings, right at your fingertips.

Key Features:
Choose Your Convenience
Select your preferred way to enjoy Caribou's tempting offers. Order ahead and swing by for a speedy pickup, or stay in your car and enjoy our curbside service. The choice is yours!

Exclusive Rewards
At Caribou, we believe in giving back to our loyal customers. Our tailored rewards program is designed to spoil you with exciting offers, discounts, and freebies. Earn points on every purchase and unlock delightful surprises. The more you order, the more you'll love the perks!

User-Friendly Interface
Our user-friendly app ensures a hassle-free ordering experience. Browse our menu with ease, customize your order, and securely pay within a few taps. Save your favorite orders for quick reordering, and track the progress of your order in real-time.

Store Locator
Find the nearest Caribou location with our integrated store locator. No matter where you are, we're never too far away. Plan your visit, order, and enjoy your favorite Caribou beverages and snacks.

Secure Transactions
Your security is our top priority. Caribou's app is designed with advanced encryption and secure payment options, so you can place your orders with confidence.

Stay Updated
Get the latest news, promotions, and special offers delivered right to your device. Never miss out on limited-time deals or exciting new menu items.

Experience the future of convenient dining with Caribou! Download our app now, and discover the ultimate way to enjoy your favorite coffee, snacks, and more. Satisfy your cravings, earn fantastic rewards, and indulge in a world of flavor.

Don't wait - join the Caribou community today, and make every order an experience to remember.

## Key features

- Order ahead for pickup
- Curbside service option
- Exclusive rewards program
- User-friendly interface
- Store locator
- Secure transactions
- Real-time order tracking

## What do users think of Caribou Rewards?

Overall sentiment: mixed

**Pros**

- 😊 Great coffee and drinks
- 👍 Helpful and friendly staff
- 😊 Amazing service
- 👍 Welcoming atmosphere
- 😊 Good customer service
- 👍 Easy to use app
- 😊 Great experience
- 👍 Professional staff
- 😊 Wonderful team
- 👍 Good coffee shop
- 😊 Great adviser
- 👍 Good app
- 😊 Best coffee ever
- 👍 Nice app

**Cons**

- 🐛 App not user-friendly
- 🐛 App not working
- 🐛 App not straightforward
- 🐛 Charges over and above
- 🐛 Staff doesn't follow instructions
- 🐛 Poor app
- 🐛 App won't accept phone number
- 🐛 App doesn't recognize cell number
- 🐛 Unusable app
- 🐛 Very bad app
- 🐛 QR code useless
- 🐛 App doesn't work
- 🐛 Bad application
- 🐛 Pathetic app
- 🐛 Very slow application
- 🐛 Rewards are small
- 🐛 Customer journey bad
- 🐛 App is slow

**Commonly reported bugs**

- Never got a code to sign up for rewards
- Tried several times to get app to send SMS for registration
- App is not straightforward and sometimes charges over and above
- Staff doesn’t bother to check the order vs the amount will charge you what is quoted on the machine
- Despite mentioning less sweet extra hot i always get it sweet and warm which is very annoying to know the staff doesnt follow instructions
- Need to order from apps before you get points. what’s the use of QR code..
- This app won’t accept my phone number. Apparently it thinks I live in the Middle East. Fix it
- I used to be a platinum member with a standard discount on the old COFE app for Caribou. Now suddenly I don’t have this with the new app. Tried sending a complain twice through the new app’s “contact us” option and never got a response. They dont have even have an option for calling them on the app .
- It won’t allow me to login to the app because it says the phone number needs to be 11 digits long. But I put in the USA country code and it still won’t work. Very frustrating as I’d like to use the app 😠.
- If you have a +1 phone number in the US don’t waste ur time cuz it says “please enter a valid 11 digit phone number” when you try to login with an already created account don’t download ts
- When your drink is on the app but they have to change it cause they don’t have the ingredients
- Very bad app
- Very slow
- When we went to grab a coffee at caribou-dcc, the staff couldn’t just scan the QR code. We need to order our coffee through the app anyway to get points. Some add-ons were also auto-added. Sneaky!
- Doesn’t work at all, will not accept my phone number
- Apparently caribou has no working apps on iPhone
- Cofe App gave better rewards than their own original app this is why they canceled the deal with cofe app
- Very bad application not friendly use and hard to understand
- Prices have been increased and rewards are so small to be competitive
- Third class service in a store that shows my order as ‘pending’ even after I have paid the money yesterday. Beans still not counted and support on the app is non existent. A horrible series of experiences that has made me ignore the coffee store I loved. Thank you Caribou. You guys should be ashamed of yourself.
- Super slow application no more fazza applicable and no gold member discount as cofe app
- I put in my phone number and it keeps telling me it’s invalid and I need to add more digits. Then I created an account online instead and tried to login and then the same issue with it telling me the phone number is invalid. So Then I tried to just continue as a guest, and it told me that they’re only serving locations in the Arab Nations..… so I don’t know what is wrong with this app. It is supposed to be for the US, right?
- This reward program doesn’t make sense. You are physically in the counter, buying coffee and the staff is asking you to go to the app and order via App. Why would you do that if you are just at the counter and there is a long queue behind you? Why not to use the bar code and scanner line Costa or Starbucks do? Someone tried to be too “digital”...

**Most requested features**

- Tutorial on how to apply free drink
- Add tutorial on how to apply free drink

## Recent user reviews (10 of 50)

All indexed reviews: https://appshunter.io/ios/app/caribou-rewards/id6469034908/reviews.md

### 1/5 — Not user friendly-put my info in-never got a code-this is the 4th time and it doesn’t work

*2026-02-21*

Doesn’t work to sign up for Caribou rewards

**Developer response:** We’re so sorry to hear about your experience. Please provide us your contact details at https://go.momos.com/khbvY so that we can reach out to you personally. We'd love the opportunity to make this right.

### 5/5 — .

*2026-01-15*

staffs are very helpful and accommodating

**Developer response:** Hi We,

Thank you for your amazing feedback! We're delighted to hear that our staff was helpful and accommodating during your visit. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back soon!

Best regards,
The Caribou Coffee Team

### 1/5 — Wouldn’t send SMS to register

*2026-01-08*

Tried several times to get app to send SMS for registration.

**Developer response:** Dear Customer,

Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations at Caribou Coffee. Please fill out this form https://go.momos.com/C3DBV and our team will be in contact as soon as we can.

### 5/5 — The best one

*2025-09-21, version 2.9*

You are amazing

### 5/5 — Great Coffee, good team

*2025-09-07, version 2.9*

Had a great experience again today… loved the coffee and the team. Always welcoming, fun to come to Times Square center

### 5/5 — Best Coffee Shop

*2025-07-08, version 2.8*

Stuff is always welcoming. Great coffee.

### 5/5 — Great

*2025-05-06, version 2.8*

Good

### 5/5 — Wonderful team

*2025-04-15, version 2.8*

Wonderful support by Marjorie and great drink with smile by served to me by Hiba. Many thanks to such team that makes us feel that we are very welcomed at Caribou

### 1/5 — Not great

*2025-03-02, version 2.8*

The app is not straightforward and sometimes charges over and above which should be rectified. Moreover the staff doesn’t bother to check the order vs the amount will charge you what is quoted on the machine. Finally despite me mentioning less sweet extra hot i always get it sweet and warm which is very annoying to know the staff doesnt follow instructions especially at health care city. Very disappointed

### 5/5 — Tutorial

*2025-02-22, version 2.7*

Please add tutorial on how to apply free drink.

## Frequently asked questions about Caribou Rewards

### What does the Caribou Rewards app do?

The Caribou Rewards app allows you to order your favorite coffee and snacks for pickup or curbside service. It also features a rewards program to earn points on purchases, a store locator, and secure payment options.

### What are the key features of the Caribou Rewards app?

Key features include ordering ahead for pickup or curbside, an exclusive rewards program for discounts and freebies, a user-friendly interface for easy browsing and customization, a store locator, and secure transactions.

### Is the Caribou Rewards app free to use?

Yes, the app is free to download and use. There are no in-app purchases or ads mentioned, indicating a free service for users to access ordering and rewards.

### How can I find the nearest Caribou location?

The app includes an integrated store locator that helps you find the nearest Caribou location. You can use this feature to plan your visit, order, and enjoy your favorite beverages and snacks.

### What kind of rewards can I expect with the app?

The app offers a tailored rewards program designed to spoil loyal customers with exciting offers, discounts, and freebies. You earn points on every purchase, unlocking delightful surprises and perks the more you order.

## Version history (last 5 releases)

### 4.0 — 2026-09-02

The latest version contains bug fixes and performance improvements. This version includes a number of UI/UX and feature improvements as well as stability enhancements. These changes are meant to enhance your experience.

### 3.9 — 2026-07-06

The latest version contains bug fixes and performance improvements. This version includes a number of UI/UX and feature improvements as well as stability enhancements. These changes are meant to enhance your experience.

### 3.8 — 2026-06-25

The latest version contains bug fixes and performance improvements. This version includes a number of UI/UX and feature improvements as well as stability enhancements. These changes are meant to enhance your experience.

### 3.7 — 2026-05-22

The latest version contains bug fixes and performance improvements. This version includes a number of UI/UX and feature improvements as well as stability enhancements. These changes are meant to enhance your experience.

### 3.6 — 2026-05-21

The latest version contains bug fixes and performance improvements. This version includes a number of UI/UX and feature improvements as well as stability enhancements. These changes are meant to enhance your experience.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*