# Carpay — user reviews > 34 indexed App Store user reviews of Carpay by CarPay, Inc., rated 4.75/5 from 4,868 ratings. - Source: https://appshunter.io/ios/app/carpay/id1440081995/reviews - App overview in markdown: https://appshunter.io/ios/app/carpay/id1440081995.md - Rating breakdown: 5★ 4,327 · 4★ 228 · 3★ 117 · 2★ 54 · 1★ 135 ## What do users think of Carpay? Overall sentiment: negative **Pros** - ⭐ Convenient and easy to use - ⭐ Secure payment method - ⭐ Helpful for making car payments remotely **Cons** - 💰 Excessive and unexpected fees - 🔒 Security issues with login and payment processing - 🐛 Buggy and unreliable app functionality **Commonly reported bugs** - Login credentials being deleted after app updates - Inability to make payments through the app - App failing to load user information **Most requested features** - Ability to view payment history and remaining balance - Option to set up automatic payments without fees - Improved customer support and responsiveness ## Newest reviews (10 of 34) ### 1/5 — Horrible *2024-06-02, version 1.5.9* I log in and the app never seems to load my information I get charged a convenience fee all the time because I have to make payments through the website online instead of the app ### 1/5 — Awful fees *2024-04-06, version 1.5.9* Ten dollar payment fee is RIDICULOUS. At weekly payments that’s almost $45 EXTRA a month in PAYMENT FEES alone!!! Not to mention the outrageous financing fees!! That’s almost $600 a year added on to a car that’s already overpriced!! Rip off. Scam artists. ### 1/5 — . *2024-04-04, version 1.5.8* Can’t setup auto pay screwed up system ### 1/5 — Page *2023-12-16, version 1.5.7* Page does not open i have tried for days and support never got back with me ### 1/5 — Scammers *2023-11-27, version 1.5.5* Because I get charged a $5 fee extra just to pay my bill every month! This was not in the contract when I purchased the vehicle, you guys are ripping people off for no reason! Paying your bill should be free!!! ### 1/5 — Convenience fee my a** *2023-03-01* $10 convenience fee for what? ### 3/5 — App use *2023-01-05, version 1.4.12* Easy to use but $17.99 usage fee is VERY EXPENSIVE ### 1/5 — Administration fee *2022-10-05, version 1.4.9* 9.99 is way too high for a convience fee, especially paying monthly. ### 1/5 — Doesn’t show pay off number of remaining payments *2022-08-21, version 1.4.9* The ### 5/5 — I love it *2021-08-10, version 1.4.8* It’s Easy and I know exactly how much I owe! I purchase my first used car from W&W Auto Sales I will not go anywhere else ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-02-18, version 2.9.5* Been paying 11.99 since i got my car because “the dealer set up my auto pay @ ### 1/5 — This app is trash *2026-02-18, version 2.9.5* I think it’s rip off tht I have to pay a extra 3.50 because I paid a hour later then u requested the money ### 1/5 — Might as well drive down there and pay for it *2025-12-02, version 2.9.5* This app is pointless 4 dollars for a connivence fee are u fkkm wish i could talk to the greedy guy ### 1/5 — Worst app ever *2025-07-18, version 2.8.0* I tried to make a payment but it kept saying my card was invalid despite the fact that my card is still valid for another seven months and I put its information in correctly. I had trouble logging in as well as it kept telling me my credentials were invalid. Get it together. ### 1/5 — Scam app *2025-07-16, version 2.8.0* If it were possible to give this company and the vehicle I bought this vehicle through a -1000 I would this app raises the fees without any notice there’s a fee on there that I never signed up for the company I bought the vehicle through was the biggest scam companyalive other than this app I wish I had never done it. It was one of the most worst mistakes of my life. ### 1/5 — Fraudulent app *2025-04-06, version 2.6.2* Not user friendly, designed to scam the unsuspecting and low income. Does not allow you records of historical payments or set up future payments. Also, does not stick to payments dates setup by original contracts. Many people will be seeking litigation shortly. ### 1/5 — HORRIBLE *2025-02-21, version 2.5.0* If you ever buy a car and you have to use or pay through this app return the car because they have horrible customer service. I mean absolutely horrible customer service they’re rude. They belittle you. They talk down to you. It’s absolutely horrible. I’ve even tried speaking to a supervisor the supervisors are just as horrible and have horrible customer service just as their agents do not go with this company. If I could give a -100 stars I would if I can give a -1000 I’ll feel like that would be generous. ### 1/5 — App update *2024-12-19, version 2.4.1* App updated and now my credentials have been deleted ### 1/5 — Worse app *2024-12-15* Not user friendly, designed to scam the unsuspecting and low income. ### 1/5 — Car payment app doesn’t work. *2024-09-15, version 1.5.9* La app no me deja hacer los pagos porque me toca siempre agregar el método de pago cada vez que voy pagar aún así ya esté guardado la tarjeta. ## Most praised reviews (10 highest-rated) ### 5/5 — So very convenient !! *2024-09-19, version 1.5.9* My car salesman lot is located in Illinois and I live in Missouri. This app is so convenient and keeps me from having to drive across town just to make a car payment! ### 5/5 — App *2024-07-18, version 1.5.9* The app is great I just hate that I get charged a 17.99 fee to pay my care note ### 5/5 — Love how easy it it *2024-05-21, version 1.5.9* Takes less than a second to pay my car. It’s great ### 5/5 — Carpay *2024-03-12, version 1.5.8* I am very pleased. Easy online access. You can pay car payment here. Shows you payment history, balance and reminder for next payment. I recommend it to anyone. Saves a lot of time and hassle from trying to pay over the phone. ### 5/5 — Sammy’s *2023-05-18, version 1.4.15* Great service great people ### 5/5 — I like *2023-02-24, version 1.4.15* This method is very secure and convenient ### 5/5 — Me encanta este método de pago. 😀 *2023-01-21, version 1.4.12* 😀me gusta este método de pago ### 5/5 — GMC 2020 *2022-12-10, version 1.4.12* Good method I like it, is easy and very convenient ### 5/5 — I am a new customer but so far I love this app! *2022-03-11, version 1.4.8* Love it it’s awesome and easy to download! ### 5/5 — Back to charging $10 *2021-12-14, version 1.4.8* $10 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*