# CarRentals.com: Rental Car App — user reviews > 118 indexed App Store user reviews of CarRentals.com by Expedia, Inc., rated 4.70/5 from 10,217 ratings. - Source: https://appshunter.io/ios/app/carrentalscom-rental-car-app/id506426310/reviews - App overview in markdown: https://appshunter.io/ios/app/carrentalscom-rental-car-app/id506426310.md - Rating breakdown: 5★ 8,922 · 4★ 543 · 3★ 191 · 2★ 105 · 1★ 456 ## What do users think of CarRentals.com? Overall sentiment: negative **Pros** - 🚀 Quick and easy booking - 💰 Best prices and deals - 👍 Consistent and professional service - 🌟 Great customer service **Cons** - 🐛 App crashes and freezes - 🔍 Misleading pricing information - 🤔 Lack of transparency with fees and policies - 🚫 Difficulty reaching customer support - 🚫 Rentals not available as promised - 💰 Hidden and unexpected charges **Commonly reported bugs** - Login and account creation issues - Inability to search and book rentals - Reservation details not accessible **Most requested features** - Change currency and location options - Improve app stability and reliability - Enhance customer support and communication ## Newest reviews (13 of 118) ### 2/5 — Can’t sign in. *2026-06-14, version 2026.23* Password reset takes you in circles ### 2/5 — App errors *2026-05-24, version 2026.20* Unable to view bookings. Get an error about rendering page ### 2/5 — Glitchy *2026-01-21, version 2026.2* I love the company but the app glitches on displaying information or provides error messages. ### 2/5 — Nextcar awful *2026-01-18, version 2026.2* Bad choice folks. Enough said ### 4/5 — I wouldn’t use anyone else! *2025-12-05, version 2025.48* So convenient and best prices. Love Pay Later option. Try it! ### 2/5 — Refund *2025-03-31, version 2025.12* Very hard to talk to someone ### 1/5 — Never called me *2025-01-03, version 2024.41* Never received a call about my rental. I was told I was in the queue and never got a call back. ### 4/5 — Car Rental Experience *2024-12-27, version 2024.41* Have been doing a lot of traveling lately. Car Rental has provided a consistent and professional renting experience. ### 1/5 — Refund *2024-09-19, version 2024.37* Hi, You took my money and refused to rent me the car. I expect you to refund my money ASAP. Bye. 😡😡😡 ### 1/5 — Be aware of rentals in hawaii *2024-08-26, version 2024.34.0* Be aware of rentlas in hawaii they are charging cancellation fee and no flexibility to reschedule even within 5 mins. All their policies are made to earn them money ### 1/5 — Not working *2024-06-10, version 2024.22* App is freezing and not working most of the time with message: “It is something wrong on our side, please try later”. ### 1/5 — What’s up? I download this app and now they denied me access to it. What’s with that? *2024-06-01, version 2024.21* I don’t understand ### 1/5 — Unable to select a location *2024-05-19, version 2024.17* Useless. iPhone 14. New install. Can’t use the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash lately *2026-06-13, version 2026.23* It keeps crashing, please fix. ### 1/5 — Buggy App and Terrible Experience *2026-05-05, version 2026.17* Logging in is a nightmare. The mobile experience is a buggy, inconsistent, and unreliable experience. Clicking forget password send you an email with a link that never works. And even if you manage to make a reservation, the links in the reservation email never works either. 100% never recommend!!! ### 1/5 — Can’t reset my password! *2026-04-19, version 2026.15* Been trying for four days and can’t get a working link to reset my password. The website will not send me a reset link. The app sends a link that doesn’t work! The phone number rings busy every time I call! Right now, on the app, it won’t even take you to the sign screen! ### 1/5 — Terrible *2025-12-25, version 2025.50* They do not Accept ANY insurance and make you pay an additional 45 a day for their insurance. They also make you pay 15 per day for sun pass and cannot use your own. We were an hour late for our car reservation waiting for THEIR shuttle, in which they charged an additional 25 to reopen “the file”. Do NOT use this rental company. If I could give negative review I would. ### 1/5 — Car Insurance Hoax *2025-12-13, version 2025.49* The insurance you sign up for with Carrentals.com is not the required liability insurance in Mexico. The site is not clear about that. ### 1/5 — Highest prices on this app ! I’m deleting *2025-12-10, version 2025.49* Highest prices ! ### 1/5 — Misleading *2025-08-14, version 2025.31* Until recently, when the “total price” was shown with search results, that was the ACTUAL TOTAL PRICE. They have changed it to where the “total price” is extremely misleading and once you choose an option, the “total price” skyrockets. Please change this back. This used to be a great app. ### 1/5 — App doesn’t work! *2025-08-04, version 2024.41* Waste of time! App does t open, nothing works on app! Better to login to website than waste time with app! ### 1/5 — Poor information *2025-06-27, version 2025.24* They don’t inform you you , you need a credit card once you get to the rental car place ### 1/5 — Log in keeps crashing *2025-03-29, version 2025.12* Please fix this ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2026-08-29, version 2026.34* Great app ### 5/5 — Great experiences with this company *2026-07-29, version 2026.29* I’ve had great experiences renting vehicles through this company ### 5/5 — Great service *2026-03-16, version 2026.9* Good customer service too! ### 5/5 — A Happy, Long-Time Costumer. *2025-04-06* Decades as a Carrental costumer and never a problem! Always providing a range of prices of all rentals, and providing me with all that is necessary to know about the cars. Finally, they are trustworthy, clear and reputable. Dr. Charles F. Clark ### 5/5 — saudi *2025-03-10, version 2024.41* perfect ### 5/5 — Best Deals *2024-10-25* They have the market on rental cars - best deals and flexibility. Straight forward purchases and lowest prices. Highly recommend ### 5/5 — From Alley *2024-06-04, version 2024.21* Love it!!!❤️ ### 5/5 — Martin *2023-12-30, version 2023.48* Great Service and Price ! ### 5/5 — Dreams *2023-11-06, version 2023.43* You are on it pulsing like a born star! ### 5/5 — A Few Dollars Less!! *2023-08-25, version 23.33* I Always check your site after checking the airline site for car rentals because your site is always a few dollars less. I appreciate that!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*