# Carriage Qatar — user reviews > 50 indexed App Store user reviews of Carriage Qatar by Carriage Holding Company Limited, rated 3.00/5 from 581 ratings. - Source: https://appshunter.io/ios/app/carriage-qatar/id1493279181/reviews - App overview in markdown: https://appshunter.io/ios/app/carriage-qatar/id1493279181.md - Rating breakdown: 5★ 256 · 4★ 30 · 3★ 19 · 2★ 33 · 1★ 243 ## What do users think of Carriage Qatar? Overall sentiment: negative **Pros** - 🍔 Variety of restaurants - 🍱 Tasty and on-time delivery **Cons** - 🕰️ Delayed and cold deliveries - 🤖 Incompetent customer service - 🚫 Orders frequently canceled without notice - 💳 Refund issues and lack of transparency - 🗺️ Inaccurate location tracking and delivery estimates **Commonly reported bugs** - Continuous app crashes - Outdated app versions and lack of updates **Most requested features** - Live order tracking - In-app chat support - Improved communication with restaurants - Ability to rate restaurants and drivers ## Newest reviews (13 of 50) ### 1/5 — Bad delivery and costumer service *2021-05-13, version 2.0.65* The second time i had to wait over an hour to get my order when calling several times the customer services it took them long time to answer and gave me false information ### 1/5 — Worst service ever!!!! *2021-05-09, version 2.0.65* It was impossible to connect with their customers service line which is always busy.. and no option to use an insta chat. Been waiting for the order for more than two hours which was already paid! Dont know how to get a refund or to chat with their customer service line... worst application and service! ### 1/5 — worst delivery app ever *2021-05-02, version 2.0.65* this app is so broken. I had to wait 2 hours for my order AND IM STILL WAITING. its not the restaurant's fault as i have contacted them and they informed me that my order was ready for pickup but the driver had not shown up. the app gives no chance to contact late drivers so im forced to sit and wait. plus the carriage support line is busy. Thank you for stealing my money carriage ### 1/5 — Horrible *2021-04-04, version 2.0.62* Their service is horrible.. they’re late & the have orders wrong!!!. & the customer service is bad ### 1/5 — There awful *2021-03-05, version 2.0.62* They always bring the wrong order and when it’s the correct order something is missing . ### 1/5 — اغلب طلباتي تتكنسل بدون معرفة *2021-02-05, version 2.0.61* للاسف كاردج أسوا تطبيق توصيل في قطر، يكنسلون الطلب وتكون انت نتنظر الطلب، ويسحبون المبلغ وحتى لو تكنسل الطلب تنتظر اسبوع لين يرجع المبلغ It’s the worst delivery app In QATAR, currently most my orders got cancelled without notification, while you are waiting for it, and no refund if the order is cancelled before 5-7 days ### 1/5 — Worst delivery application in the market *2021-01-12, version 2.0.61* First of all, i was from the first people to download this app and for a very long time i have suffered from the bad customer service, im amazed how can a company hire a bunch of incompetent people who doesn't even know how to speak English, most of the customer support representatives will act stupidly and keep repeating the question like a bot, like for example, one time i had an issue with a resturant and i wanted a refund, the customer support representative kept asking me "what is the problem" and after explaining this to him a dozen time, he kept asking me the same question, even actual bots when asked would reply differently. Please don't bother and download this app, its not worth it plus you will suffer when you try and talk to customer support. This is a really bad app. ### 1/5 — What update??? *2020-11-28, version 2.0.61* The app doesn’t have an update and it keeps saying that i have to update fix it asap ### 1/5 — Worst experience ever *2020-10-11, version 2.0.61* I ordered twice and both times my order got cancelled for no reason and Eventho I requested a refund they state that they gave me a refund when I didn’t receive anything in my card. Very bad costumer care they leave you on read for so long I had to message 7 different people so I can get an answer to my request. Very unorganized. ### 1/5 — Trash customer service *2020-07-20, version 2.0.61* The title says it all. There are other alternative apps which provide the same service which are much better in every aspect IMO. Every time I order the food is either SHAKEN UP, cold or food is missing. This is the last time i use Carriage. Very disappointed. ### 1/5 — Not satisfied *2020-07-18, version 2.0.61* Most of the time order is not complete and some of food is missing . Customer care dont reply on time and when asked about missing food they reply that money is transferred to my carriage account but nothing ### 1/5 — Worst customer service + no actual refund *2020-07-14, version 2.0.61* Carriage has the worst customer service because the only way you can contact them is messaging them through the app and this alone could take at least an hour for them to respond+ if you pay using a card and for some reason you wanted to cancel the order due to it being late or something, first of all you will wait an hour before you get your order to get canceled and then, instead of refunding you money, they put it back in the wallet on their app which forcing you to spend the money on their application + paying for the delivery. There are many better competitors out there which are 100 times better than carriage ### 1/5 — Bad customer service *2020-07-03, version 2.0.61* Do not waste ur time or money. I had very bad experience with them a few times ordered and not received my order and when i call the restaurant they confirmed they don't receive the order... and when u try to call the customer service no one will answer ... ## Most critical reviews (10 lowest-rated) ### 1/5 — Order cancellation *2022-10-05, version 2.0.79* It took them 30 minutes to realize that the restaurant that I am ordering from is “too busy” and then they cancelled my order. ### 1/5 — Trash customer service *2022-08-01, version 2.0.78* Driver’s are rude and never have change ### 1/5 — Horrible Service *2021-09-25, version 2.0.68* The order never arrives on time. The driver does multiple deliveries and by the time my food is delivered it’s cold. Customer service is useless, once I asked if the drivers do multiple deliveries they lied and said no, but when I asked the driver he confirmed that he was forced to do deliveries before delivering my order. Once the drivers are in the compound they mark on the app that the order is delivered and they keep on roaming around the compound looking for my unit even though my location is clearly shown on the app. ### 1/5 — Continuous Error after loading app *2021-09-06, version 2.0.67* Carriage Qatar has issues. I am getting a continuous error after downloading the app. ### 1/5 — Extremely bad customer service *2021-08-23, version 2.0.67* First of all you can only call them, which can be extremely problematic for Anti Social people who do not really know how to speak to other People. Second of all they’ll always ask you to send a photo if you gave them a complaint about the order as if they do not trust you. They also take a lot of time to reply which is annoying especially when you are hungry. All in all their customer service is the worst compared with the other delivery apps. I’d recommend ordering from Snoonu or talabat instead. ### 1/5 — Bunch of idiots *2021-07-22, version 2.0.67* This food app i dont recommend at all with this clowns in customer service. You will regret ordering from this app. I dont recommend it at all use Snoonu instead or rafeeq ### 1/5 — Bad costumer services *2021-07-19, version 2.0.67* They always blame the restaurants for being late while their drivers take 2 or 3 orders at once. ### 1/5 — Worst delivery app *2021-06-11, version 2.0.66* Although there is a variety of restaurants, this is the worst delivery app to use. Every time u ask the costumer service about your order, they would say that the restaurant is taking a long time and its crowded there. But as soon as I called the restaurant they knew my order cause I was the only one and they said that the driver is way to late, it been 40 minutes since the order was ready! The food was cold so that made me believe the restaurant. ### 1/5 — Wallet *2021-06-04, version 2.0.65* Do not ever download this app! Poor service. They do not inform their customers that the wallet money can’t be used with all the listed restaurants. And it takes forever for them to return your money back to your bank. They should be honest, do not deceive people. I suggest they should stop operating here in Qatar, since they are not based here anyway. ### 1/5 — Dont order *2021-05-28, version 2.0.65* My food keeps getting cold and always 2 hours late ## Most praised reviews (10 highest-rated) ### 5/5 — Hmm *2020-08-07, version 2.0.61* So basically we ordered some sushi then this man says it’s 309 I went to see the order I said am I blind but it was 399 so the man said sorry ### 5/5 — Jabr Alabdulla *2020-02-13, version 2.0.58* I really love it 😊 i know its the same as the normal carriage but its a nice idea onyl for qatar 🇶🇦 good idea👌 ### 3/5 — Needs stars rating on food and more user friendly *2020-10-29, version 2.0.61* It is decent app but it needs more features like star rating and option too cancel order if done early enough ### 3/5 — Tasty and on time *2020-02-07, version 2.0.58* When I ordered it was all amazing just the price is too high needed to be lower ### 2/5 — Order canceled without informing me *2021-05-24, version 2.0.65* They canceled my order because the restaurant did not take the order within 15mins and did not inform me not with a text msg or call or email!!!!!! They claim I’m supposed to have the notification on but when i went to the notification option in the app there was nothing????? I’m so hungry and angggggryyy!!! ### 2/5 — Horrible customer service *2021-04-22, version 2.0.64* The customer service center is not organize and they do not know what they are doing. I placed an order and what I received was missing items. I contacted customer service who told me to send them a picture on Instagram. I did, and then i called them back and they said that i could either have a refund or they could send a new order. I told them i wanted to resend the order. I waited for 45 minutes and then called customer service again. They said they are trying to get my order resent and I said that is not good enough. I have been waiting an hour to eat and no one told me that it would take this long to resend my order. Not only that, they could not tell me IF they would be able to resend the order or when. So I wasted over an hour of my time because their customer service center is not properly managed. It was my first, and last time spending my money on this service. ### 2/5 — Going in the wrong direction *2021-01-28, version 2.0.61* This app used to have reasonable customer service. Now it has pretty bad customer service and they’ve done away with the chat client. When you search for a restaurant, you don’t see the estimated delivery time. In short, the app used to be good enough. Now I opt for the competition. ### 2/5 — Read this *2020-12-13, version 2.0.61* I’m not going to lie this app is good but the bad thing is I cant place my location ### 2/5 — Some times it deoesng come in tim *2020-11-07, version 2.0.61* So i ordered toys for my cousins and it said its goign to come at 6:02 and its 8:00 i have been waiting for 2 hours now ### 2/5 — Technical issues! *2020-04-16, version 2.0.58* The chat feature and Map are not working!! I've reported this many times but nothing happened! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*