# Carrier 360 by J.B. Hunt — user reviews > 187 indexed App Store user reviews of Carrier 360 by J.B. Hunt by J.B. Hunt Transport, Inc., rated 4.50/5 from 13,572 ratings. - Source: https://appshunter.io/ios/app/carrier-360-by-jb-hunt/id1097181984/reviews - App overview in markdown: https://appshunter.io/ios/app/carrier-360-by-jb-hunt/id1097181984.md - Rating breakdown: 5★ 10,513 · 4★ 1,360 · 3★ 665 · 2★ 341 · 1★ 693 ## What do users think of Carrier 360 by J.B. Hunt? Overall sentiment: negative **Pros** - 🚀 Easy to use - ⏱️ Convenient for booking loads - 💻 User-friendly interface - 🗓️ Provides load information **Cons** - 🐛 Tracking issues - 🔍 Unreliable load information - 📞 Poor customer support - 💰 Difficulty getting paid - 📤 Problems uploading documents **Commonly reported bugs** - Tracking not working consistently - App crashes or freezes - Issues with updating load status - Problems with document uploads **Most requested features** - Add detention request option - Improve document upload functionality - Provide more detailed load information - Enhance tracking capabilities - Improve customer support response times ## Newest reviews (12 of 187) ### 2/5 — Trash *2026-08-26, version 4.4.22* I spend more time sitting than driving cause I can’t submit arrival how many years does it take to get it right wanted to give a one star but I gave it to so it can’t be edited ### 3/5 — Improvement *2026-08-24, version 4.4.22* Although app is open and tracking it often shows gone dark on driver side. When uploading pod it would be better to add option allowing drivers to attach files. It only allows now camera roll and take a photo. Both are blurry and not clear sometimes. ### 4/5 — Camera feature *2026-07-22, version 4.4.20* The camera feature needs to work better on this app. You’re too close. You gotta move to the left hold still it should be a scanned document feature and not a camera. ### 4/5 — Dillon *2026-06-18, version 4.4.16* Smart app, little slow, can make the driver access more easy and fast ### 5/5 — Owner *2026-03-26, version 4.4.13* Good experience thanks ### 2/5 — Owner *2026-03-05, version 4.4.11* Yeah, they can extremely hard on your cell phone to correct information ### 2/5 — Improvement needed 100% *2026-03-05, version 4.4.11* The app is not bad but it's soo slow to load pages it gets to a point where my phones heat up, my internet data is unlimited and is Verizon's best plan and my devices are the latest from apple and the app is apdated and still very slow and frustrating to use sometimes, also J.B. hunts calls for BOL pictures even though drivers submit them through the app every time they complete a trip and the reason ask for the BOL is because they don't get it if submitted through the app, other than those 2 issues the app is fine please fix those bugs ASAP to make user's life less difficult, thank you. ### 2/5 — Lost tracking *2026-02-11, version 4.4.6* I lost constantly tracking on the app ### 3/5 — It takes too long to respond any command *2026-02-05, version 4.4.6* App works to slow ### 4/5 — App review *2026-02-04, version 4.4.6* App. First time using the app and I’m impressed with how JBH keeps improving it and making it driver friendly and very through with being able to handle everything needed to complete pickup del and paperwork submission. ### 5/5 — CEO *2025-12-20, version 4.4.6* I have been using JB hunt for a while and it’s smooth thru the app but sometimes it has a glitch, Keep improving and thanks for the opportunity Great Job ### 2/5 — Communication *2025-12-16, version 4.4.6* App too slow need more speed to book ,communication with the broker is extremely slow,you have understand that truck driver doesn’t seat on a desk,they seat in front of 80,000 pounfds moving machine ## Most critical reviews (10 lowest-rated) ### 1/5 — Detention *2026-07-12, version 4.4.16* Not paid a detentions ### 1/5 — Driver *2026-06-16, version 4.4.16* No where to submit paperwork and load info never showed up the entire time ### 1/5 — O/O *2026-06-12, version 4.4.16* App is not creating invoice for payment to be processed and no support has been provided. Have called and emailed for over a week. ### 1/5 — Sự bất tiện *2026-04-12, version 4.4.13* Quá khó để sử dụng ### 1/5 — Been working with JB for 20 years now! *2026-04-04, version 4.4.13* I enjoy doing their loads, always as they say and pay good and always on time. I went down now to 1 star, it’s been failing a lot lately. I deleted and installed it few times and still fails on me. Now they are charging 3% for quick pay and they won’t change me to regular pay period. 3% is a lot. I will start looking again but of course will have to charge more to take care of that 3%, if they don’t accept my rates, there are still a few good brokers I work with. God bless them. ### 1/5 — Not user friendly *2026-02-06, version 4.4.6* It isn’t user friendly. Does not track well and you basically have to the apps job. ### 1/5 — Pointless *2026-01-28, version 4.4.6* Waste drivers valuable time ### 1/5 — Awful *2025-11-17, version 4.4.5* Lately is just a mess it won’t let you update your moves , pick ups deliveries . What a mess , so irritating. ### 1/5 — Waste of TIME *2025-10-21, version 4.4.3* App stays stuck on loading the main page then after waiting for a while it asks to receive notifications and i click continue it just stays frozen for over 10 min that has serious issues deleted app and downloaded back again to attempt making a profile after the 5th try I called it day this app doesn’t work I don’t know how it has almost 5 stars probably bots ### 1/5 — Fc *2025-08-31, version 4.3.38* Booked a power only from jbhunt, after dropped the trailer, the driver was told to pick up a empty trailer and booked one load to back from others platform because no loads from jbhunt, Then jbhunt charged $500 per day, total changed $3000 for 5 days. That was jbhunt did for the carrier. Don't use jbhunt. Keep far away. ## Most praised reviews (10 highest-rated) ### 5/5 — an excellent tool! *2026-09-02, version 4.4.22* This app is very pleasant to use and makes running my business much easier! ### 5/5 — Simple *2026-08-31, version 4.4.22* Easy work ### 5/5 — Great company *2026-08-19, version 4.4.21* Love Jb hunt ### 5/5 — An App That Works *2026-07-31, version 4.4.21* It’s a pleasure to be able to use an app that actually works. Makes it easier to share the appropriate documents when needed. Thanks ### 5/5 — App efficiency *2026-07-17, version 4.4.16* I keep on receiving messages stating that is “Not Tracking”. Also, what is the point of the app if they check on us to see if we made it to certain location even though the location is set on “Always and Precise location “. Revised a year later; It is the best app PERIOD! No other transport brokerage outfit comes close to it. ### 5/5 — Great company *2026-07-12, version 4.4.16* Tiffany the best broker ### 5/5 — Driver *2026-06-11, version 4.4.16* Good app and great app ### 5/5 — Jbhunt 360 *2026-05-25, version 4.4.16* Best app when it comes to using ### 5/5 — Easy app *2026-05-06, version 4.4.15* Very easy to use ### 5/5 — 100 *2026-04-02, version 4.4.13* Smooth --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*