# Carrier Home — user reviews > 199 indexed App Store user reviews of Carrier Home by Carrier Corporation, rated 4.30/5 from 18,049 ratings. - Source: https://appshunter.io/ios/app/carrier-home/id1528608992/reviews - App overview in markdown: https://appshunter.io/ios/app/carrier-home/id1528608992.md - Rating breakdown: 5★ 12,925 · 4★ 1,977 · 3★ 726 · 2★ 562 · 1★ 1,858 ## What do users think of Carrier Home? Overall sentiment: negative **Pros** - 🚀 Reliable remote control - 👍 Clean and modern interface - 🚀 Responsive app when connected **Cons** - 🐛 Frequent disconnections from thermostat - 🐛 Inconsistent sync between app and thermostat - 🐛 Unreliable temperature/setting updates - 🔋 High battery drain on mobile devices - 👎 Confusing and unintuitive navigation **Commonly reported bugs** - App frequently forgets saved thermostat connection - Settings changes not reliably applied to thermostat - Incorrect time/temperature displayed in app - Keyboard covers submit button in some screens **Most requested features** - Add support for Google/Apple smart home integration - Improve scheduling and programming options - Provide more detailed energy usage analytics - Allow for Celsius temperature display - Restore functionality of previous app version ## Newest reviews (18 of 199) ### 2/5 — App Lags *2025-04-06, version 1.8.12* App lags to show what’s actually on the thermostat. ### 3/5 — Can’t see Gray icon *2025-04-03, version 1.8.12* This app can be very frustrating. Goes offline often and disappointing limits on humidity levels for both summer and winter. What I’m really disappointed in now as you changed your easy to see royal blue color on the app icon to a very hard to see gray icon. Please switch back to the blue color that is known to be Carrier and is much easier to find amongst all my apps. ### 3/5 — Slow to update & info screen *2025-03-29, version 1.8.11* Find that the app main screen takes a long time to update to what the actual temp is saying on the thermostat. VERY frustrating. Should update when you go to that screen or pull it up. Shouldn’t have to wait a few minutes to see if it changes to the right temperature. Really a big issue. A separate issue, would be nice to show the stage and fan status on the main screen along with the temperature. You invest in an expensive 2 stage system, you shouldn’t have to dive into murkier screens to see this info. Even if it’s on the zone screen would be nice. Also should show the temperature the unit is set to on the wall thermostat. That seems like a big oversight. ### 1/5 — Incompetence *2025-03-28, version 1.8.11* Unsatisfactory! ### 4/5 — Unable to switch from heat to cool *2025-03-26, version 1.8.11* Update: I recently downloaded the new carrier app and everything appears to be working properly now. The new app has a more modern appearance and seems to be easier to maneuver around. As long as it continues to function well that is my main concern. Noticed recently you are unable to switch from heat to cool in the app. The cool selection under mode is grayed out as is the auto selection. This is something new. Please fix this latest problem the app ### 1/5 — Let me get this straight *2025-03-26, version 1.8.11* It’s been almost 2 1/2 years since Carrier gave us Carrier Home and forced us all to become beta testers for your app. You finally have it working most of the time and now you’re going to shut down this app to make us become beta testers for another Carrier app? Unbelievable! ### 1/5 — Buggy *2025-03-23, version 1.8.11* The app shows completely different settings than my actual thermostat. It’s as if it just makes it up. The schedule doesn’t match, the comfort profiles don’t match, and even the heating type is incorrect. I don’t know how this system communicates but it seems the api between the app and the thermostat needs to be debugged. ### 1/5 — Frustrating app *2025-03-17, version 1.8.11* For some reason I cannot control the AC from the app. I can control heat but air is grayed out. Frustrating. ### 1/5 — app is broken *2025-03-17, version 1.8.11* app won’t allow you to select COOL. only option is HEAT carrier says they are working on a fix ### 3/5 — App cannot see cool setting *2025-03-16, version 1.8.11* Once again, app locking up. Stinks. ### 2/5 — App updates *2025-03-16, version 1.8.11* Seems like every few app updates the app won’t work correctly. I don’t know what people are doing at Carrier but they need to leave the app functions alone if it’s just a security update fine but it seems like they’re always messing with something. It’s been three days now, and I have not been able to utilize my app all the way I can’t turn on the AC. I can’t turn it on. I can’t turn it off from the app and I know it has something to do with an update. ### 3/5 — Cool option grayed out *2025-03-15, version 1.8.11* Recently I am not able to change to cool on the app it is grayed out. Is this an app issue ### 1/5 — Another broken update!!! *2025-03-14, version 1.8.11* This latest update won’t even let me switch from heat to cool! I swear the developers of this app break it on purpose! ### 2/5 — Service *2025-03-14, version 1.8.11* One of my three thermostats doesn’t stay on line. Very frustrating. ### 4/5 — Doesn’t Update Temperature Readout *2025-03-14, version 1.8.11* After the latest update, the room temperature does not update after changing the setting through the app unless I close the app and restart it. ### 2/5 — Vacation Schedule? *2025-03-13, version 1.8.11* Gear icon? And what wall controller are you referring to? I’m asking here since I haven’t gotten a response after I asked in answer to your email. 3/6/2025 Update: I finally found it after 3-step digging. As stated, the MyInfinity had a Vacation icon, one tap and you’re setting up, just like the wall unit. Setting Vacation in the Carrier Home app seems unnecessarily cumbersome. In response to “which app?,” this one. I still don’t see a way to setup a vacation schedule. The MyIfinity app had a menu Icon that you tapped to enter and plan a vacation period. ### 1/5 — Worst! *2025-03-06, version 1.8.11* Was always terrible, I asked for improvement. They made if worse! Idiots! Less functional! No Seri interaction. ### 1/5 — Unable to reset wifi connection *2025-03-05, version 1.8.11* Once this app loses its wifi connection, it is unable to reconnect without customer intervention at the thermostat device. ## Most critical reviews (10 lowest-rated) ### 1/5 — Vanished review, pushing SmartHome? *2025-04-05, version 1.8.12* 03/05/2025 Now each day when I open this app it pushes Carrier SmartHome. Why? Why push an app that’s even worse than this one? Imagine that, my reviews just up and vanished. Guess they didn’t like my stinging rebuke of the ongoing incompetence. The last one was posted here because the app lost all of my information and was thus nonfunctional. 4 years of messing around and we still have an unreliable app. ### 1/5 — Horrible! *2025-04-04, version 1.8.12* Does not give the same info you get on the wall. I know how to work the wall and the old app looked just like the wall. This does not! ### 1/5 — Bad update *2025-04-04, version 1.8.12* I just updated and it wiped me out of all settings. Manually re-entered data, yet it still wouldn’t connect. ### 1/5 — Warning! Don’t install this update!!!! *2025-04-04, version 1.8.12* Just got off phone with supper and there is a problem with this update -they’re trying to fix it. I’ve been using this app for a year with no issues. I’ve recd other push updates and they’ve been fine. This new update took the app down and erased all data. ### 1/5 — DOES NOT WORK *2025-04-04, version 1.8.12* Again an update that does not work. Wiped out all my info and will not let me put it back in. Gives all different errors. (503, does like name I call it). ### 1/5 — Bad technology *2025-04-04, version 1.8.12* Whatever you are doing with the app to try and force customers to a different app is a terrible business practice. Poor execution and rollout! ### 1/5 — Endless updates *2025-04-04, version 1.8.12* Too many updates. ### 1/5 — WARNING BRICK UPDATE *2025-04-02, version 1.8.12* Version 1.8.12 bricks the app and forces a move to the new SmartHome app which is inferior! If you are going to force a move the new app better at least have the same functionality, like outdoor air temperature as measured by the unit is no longer displayed!!! Give me access back to this app which had it displayed front and center until you get the new app ready and then I’ll happily move! ### 1/5 — Stopped working *2025-03-31, version 1.8.11* Worked for about 18 months after we bought the expensive system and then the system and app went offline. It is connected to WiFi by app won’t connected. Troubleshooting does not work. App has limited help and support. Disappointed for what I spent on the system and app for remote access not to work. We were away on vacation and the temperature went from 75 down to 30 and we wanted to turn on the heat remotely and could not. ### 1/5 — App stopped working for me *2025-03-28, version 1.8.11* Latest update broke the app. The app is telling me that I don’t have any connected devices now. All of my information was deleted from the app. I tried deleting the app and reinstalling it. My login credentials are no longer working. I even tried to create a new account again and even that is not working. Carrier please fix this problem! ## Most praised reviews (10 highest-rated) ### 5/5 — Why UI change? The mode was changed with service! *2025-03-28, version 1.8.11* I LOVE the Carrier app! And now I have faith in Carrier too. Last week service tech did maintenance. Afterward the app seemed to change. Then we noticed air and heat wasn’t switching automatically. I first blamed the app. A call back to the service company and I learned the service tech changed our setting OFF of “auto” and didn’t put it back. Now the app is also working as it was before. Carrier sent an email offering assistance. Thanks Carrier for the follow up! ### 5/5 — Cannot access Cool *2025-03-20, version 1.8.11* The latest update - can no longer choose “Cool” as a mode of operation. The “Cool” option is dimmed and unselectable. Fix this and I’ll update my review to more stars. Update: Carrier responded to my request quickly and my app is now working properly. Thank you - 5 Stars! ### 5/5 — App and operating System *2025-02-27, version 1.8.11* I have owned my unit four years. In that time, Carrier has made tremendous strides with both the app and the operating system. ### 5/5 — Huge improvement *2025-02-27, version 1.8.11* Being using this app since day one and remembering average score in AppStore was 2.3 stars, I said then give them time to improve it and you guys nailed it 100%, keep it up ### 5/5 — App won’t setup or work *2025-02-19, version 1.8.10* This app used to work great. The latest update from a day or so ago disconnected and won’t setup to the wall thermostat. I used the QR code. The website keeps spinning. 2/18/25 - the app came back a day or so later and works fine. ### 5/5 — Way better! I can see and control our system from anywhere *2024-03-01* Our carrier system just turned 8 years old, and I’m changing my review from 1 generous star to 5 stars for excellence. Improvements to this software turned our experience around. When our dual-fuel heat pump was installed, this app was useless. It would not connect to the bridge supplied by the nations largest cable provider, I had to use an extender. It would not stay connected, and when it did connect, changes to settings in the app did nothing to settings at home. With the same 7-year old thermostat installed back then, we can now remotely see and adjust everything. It has been working 100% of the time remotely. We use Apple devices, your results may vary. Carrier, if you will PLEASE offer an upgrade to the thermostat itself, I’d buy one. Model SYSTXCCITC01-A is outdated in capability, with a low resolution display and 2.4 wireless. Thanks! **Developer response:** Dear Sandy, Thank you for your feedback and support! We are delighted to hear about your experience with our app. We, at Carrier, are continuously working to improve the app and give our users a better experience. In future, if you have any queries/ concerns feel free to reach out to us at resdigital@carrier.com. Sincerely, Carrier Home App Team ### 5/5 — Google Home support *2023-09-01, version 1.7.8* App works great but please make the system “Google Home / Assistant” compatible. ### 5/5 — Nice app! *2023-06-20, version 1.7.5* Great app easy to use. But please bring back the air quality widget. Especially today with Canada burning it was very useful! ### 5/5 — Works Great *2023-02-18, version 1.4.5* Love the app so far !! ### 5/5 — Great app *2023-02-01, version 1.4.4* Really convenient to have .Makes it easy to keep control of your heating and cooling system . And love to have the reminders for the maintenance and letting you know is time to change the humidifier and furnace filters. And Reliance always send technician really polite ,their knowledge is excellent and they explained everything in a understandable well and makes the owner of the house feel comfortable because In my case I love know why this happened,I love learning everything that involves having my family safe --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*