# Carroll EMC — user reviews > 14 indexed App Store user reviews of Carroll EMC by The Carroll Electric Membership Corporation, rated 1.88/5 from 26 ratings. - Source: https://appshunter.io/ios/app/carroll-emc/id699720358/reviews - App overview in markdown: https://appshunter.io/ios/app/carroll-emc/id699720358.md - Rating breakdown: 5★ 3 · 4★ 2 · 3★ 1 · 2★ 0 · 1★ 19 ## Newest reviews (3 of 14) ### 1/5 — From bad to worse *2021-01-01, version 1.449.0038* App won’t even open! ### 1/5 — Even worse *2020-08-31* The new update no longer sends notifications to my phone. I’ve told customer service, but they were no help and could only offer turning all alerts on and off. ### 1/5 — Needs an update *2014-05-31* I used one time but this month I could not use because an error occurred. Error says to update in apps because this one is not supported! Tried to update but no update was available. Will uninstall and try again. ## Most critical reviews (10 lowest-rated) ### 1/5 — Forced me to update *2025-08-28* I updated it , now it won’t let me log in unless I update. Which it’s already been updated. And I use the app every week to pay. Very frustrating. ### 1/5 — Does not work *2024-01-12* Ever since this new version came out I can not use the app. I have to pay online. Same result but not as convenient. ### 1/5 — New app is broke *2023-08-01* Logs me in then closes. Useless as is. Please fix this. Worked ok before last update ### 1/5 — New app is terrible *2023-07-06* While the old app was outdated, at least it worked and was straightforward. I’ve had nothing but problems with the new app. I logged in a few weeks ago and selected face recognition. It crashed. And then continued to not load and immediately crash when trying to open the app. I called customer service and the first person I spoke to made me feel like it was my problem and I should figure it out. The second person tried to replicate my issue, and found that the app also consistently crashed for him when he enabled face recognition. Fast forward a few weeks and I couldn’t even log in using a password, it kept giving me an error. I went online and changed my password and was able to log in. In the previous app, I could put in a dollar amount to reload my account, but it’s not working on the new version of the app. And it’s unclear how to do so. If you’re going to roll out an entirely new app, A) make sure it works before you roll it out, and B) maybe offer a tutorial if everything has changed! ### 1/5 — From bad to worse *2023-06-28* App won’t even open! ### 1/5 — Crashes with Face ID *2023-06-20* Worked till enabled Face ID and now app crashes even after removing and reinstalling. Bring back old version ### 1/5 — Face ID not working *2023-06-16* The new app looked great…until I enable Face ID unlock. I got pit into an endless loop where the the app tries to unlock showing the login screen at the same time and the shutting down completely. ### 1/5 — Was working till update *2023-06-14* Now after updating, I cannot log in anymore with my previous log in. Will have to call the company ### 1/5 — Was working great *2023-06-12* Keeps telling me NOT COMPATIBLE PLEASE TOUCH OK TO UPDATE!!!! There is NO update ### 1/5 — Broken *2021-02-02* The app used to work not it is broken. ## Most praised reviews (1 highest-rated) ### 3/5 — Ok start to the app *2014-08-18* This app is an ok beginning to what it could be. I must say that it is because of the app that I discovered the new usage monitoring abilities, which have allowed me to reduce my usage greatly! That being said the pc web interface offers more information that the app does. You can view and pay bills, view usage and set alerts with the app which is great. The short comings of the app I see are in the power usage department. The graph for viewing power usage is a bit cumbersome and it would be nice to have the ability to view the hourly usage like you can in web browser. With some refinement this could be a 5 star app, I hope there are some updates soon to bring this app more in line with the exceptional web interface. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*