# CARROT: Step Tracker & Rewards — user reviews > 150 indexed App Store user reviews of CARROT by Marvel Apps, LLC, rated 4.43/5 from 2,343 ratings. - Source: https://appshunter.io/ios/app/carrot-step-tracker-and-rewards/id885399146/reviews - App overview in markdown: https://appshunter.io/ios/app/carrot-step-tracker-and-rewards/id885399146.md - Rating breakdown: 5★ 1,769 · 4★ 211 · 3★ 131 · 2★ 66 · 1★ 168 ## What do users think of CARROT? Overall sentiment: negative **Pros** - 🚀 Motivating - 👍 Fun challenges - 💡 Innovative concept **Cons** - 🐛 Glitches and bugs - 🔒 Poor customer support - 💰 Unrealistic rewards - 🚫 Useless for non-premium users - 🇨🇦 Not suitable for Canadians **Commonly reported bugs** - Steps not tracking accurately - Rewards not being delivered - Connectivity issues **Most requested features** - More attainable rewards - Better syncing with fitness trackers - Improved communication with users ## Newest reviews (19 of 150) ### 2/5 — Not what they promised *2025-09-24, version 3.3.0* I downloaded this app because of an early promise that after hitting 10 million steps I would receive a $150 gift card; I think from Amazon?) But somewhere after 5 or 6 million steps (not sure) that offer along with others pretty nice $ offersthat I can’t recall just disappeared. Also the counter for receiving one coin for each day I met my step goal stopped at 1,150 and hasn’t added any coins since. Still walking and still using the app to motivate me but I am a little disappointed. Update September 2025: not much has changed for the better; seems worse to me. It looks like the software is updated a little bit and no longer shows my past steps that I have done for the last week. And the coin counter reset to zero. I never did use the paid part of the app, so not too much to complain about. I’ll probably delete it one of these days soon as I’m using another walking app. ### 2/5 — Not what they promised *2025-01-10, version 3.2.4* I downloaded this app because of an early promise that after hitting 10 million steps I would receive a $150 gift card; I think from Amazon?) But somewhere after 5 or 6 million steps (not sure) that offer along with others pretty nice $ offersthat I can’t recall just disappeared. Also the counter for receiving one coin for each day I met my step goal stopped at 1,150 and hasn’t added any coins since. Still walking and still using the app to motivate me but I am a little disappointed. ### 1/5 — No support team *2024-04-06, version 3.2.4* An app full of bugs. Support per email is non-existent. Don’t waste your time. ### 1/5 — Scam *2024-04-06, version 3.2.4* Only way to redeem steps for gift cards is if you pay for their premium monthly access. Bye-bye CARROT. Deleted. ### 1/5 — 3 stars because..... *2024-02-21, version 3.2.4* The option to connect to Facebook does NOT work. Fix this and I will give 5 stars! UPDATE: 1 star now because the developer abandoned the app completely. Rewards cannot be given because the devs email NO longer is in existence. Do not download this app!! ### 1/5 — Not good at all. Laughable. *2024-02-21, version 3.2.4* This app is terrible. You have to auction for rewards at a specific time instead of just redeeming your rewards for a base price. In other words, you won’t be able to redeem. Ever. It costs so much more effort and time than it’s worth and ultimately seems like a scam. I don’t recommend. ### 1/5 — Update *2023-11-13, version 3.2.4* I need to update my email address, so I can receive my winnings. ### 3/5 — App is glitchy *2023-10-22, version 3.2.4* I am finding the app is a little glitchy. When you go to Featured section it acts like it going to load then it is completely blank. When I use this app more and the glitches are worked out i will write another review. ### 1/5 — Don’t download *2023-10-18, version 3.2.4* It doesn’t give you the option to delete your account and their email doesn’t exist anymore so there’s no way to contact them. ### 1/5 — Rip off *2023-08-03, version 3.2.4* I won 2 gift cards on the auction and never received them. Emailed support 4 times and never had a response from them. ### 1/5 — Can’t verify account and non existent customer service *2023-07-24, version 3.2.4* Horrible. No verification email is ever sent so I can’t redeem my points for anything. Try to contact customer service and the email is non existent so there is no customer service available. The customer service email is non deliverable. Don’t waste your time ### 1/5 — No Longer in service *2023-06-29, version 3.2.4* No longer working application, bad user experience ### 3/5 — Tracking steps *2023-06-26, version 3.2.4* I have 11246 steps on my Fitbit so far today. I opened Carrot and it says 18!!! Please check. Also, I won an item from the auction months ago and I NEVER received an email for it or notified at all. But you took my points. Step count is inaccurate ### 1/5 — Not enough auctions *2023-05-31, version 3.2.4* Not enough auctions, cannot even spend what I have. If there is something, it cost so much, that is not even worse getting it. So not happy with this app lately, that thinking to erase it. ### 1/5 — Downhill and disappeared *2023-05-29, version 3.2.4* This app use to be good for the occasional auction reward but they stopped sending auction wins about 6 months ago. Repeated help tickets have gone unanswered and I’m wondering if it is even active anymore. Too bad since it was a fun and modest passive earner that seemed to have a personality without gouging you for ads, extra steps and other junk that most of the step counting earning apps use. Very disappointed since about last August or so. Getting ready to delete it. ### 1/5 — Does. Not. Work. At. All. *2023-04-08, version 3.2.4* You don’t receive your green coins for reaching your goal. Nothing loads. There’s no rewards. No auctions. Nothing. It’s a waste of an app. ### 1/5 — Lost all progress when they changed their login *2023-03-03, version 3.2.4* Lost all progress when they changed their login ### 2/5 — Very confusing and difficult *2023-01-29, version 3.2.4* Took forever to get signed in, even with help. Still don’t see the rewards that are supposed to be offered thru Healthy Livonia, or the bonus points supposed to be given for visiting various places thru Livonia. Very disappointing. Great concept but this app and company don’t do it ### 1/5 — App no support and false rewards *2023-01-10, version 3.2.4* It said that i should receive one Goal coin for each day that I reached my daily step 10k goal. But they never give it. I know this is a free App and perhaps, it helps to improve my health, but they still should honor the reward. I send an email, no respond. I delete this app and find another one. ## Most critical reviews (10 lowest-rated) ### 1/5 — Carrot 2.0 is a bust on so many levels *2026-05-26, version 3.6.3* I’ve been with Carrot since the beginning. Carrot 2.0 is terrible. Sure, you get points for walking, but you can’t redeem them for anything unless you buy the subscription. Even after that it’s only for auction bids. Bids, not wins. The competitions don’t work properly either. You pay to compete and even when the app says you met your goal, you don’t get credits for doing so. I’ve reached out to customer service about these and a few other issues but never heard back. Dev response was that it wasn’t syncing properly, but that ain’t it. I’ve got a ton of coins so the sync is working, they just won’t let me redeem for anything until I pay for permission. Terrible. An all-around mess of an app. Shame. ### 1/5 — Doesn’t Work *2026-04-08, version 3.6.1* I downloaded this on an iPhone and the app doesn’t connect to Apple Health. Second, when you watch the ads they say that you also earn 1,000 reward points, but you won’t receive anything. The app needs several things to be fixed in order to work on iPhones. ### 1/5 — Jay *2026-03-18, version 3.6.1* Worst app ever as they took all of my points away after 4 years ! ### 1/5 — Lost rewards *2025-11-07, version 3.4.1* I’ve been using this app for a few years and this year they took all my rewards !!! Scam app!!!!! ### 1/5 — Waste of space *2025-03-15, version 3.2.4* This app is waste of space. You can’t access anything until you apply for premium subscription. Then too you will have to bid in auctions just to get a $5 gift card. Kindly don’t download this app. ### 1/5 — Terrible:( *2025-03-11, version 3.2.4* Cancelled my subscription after two months use! Despite paying, I never had access to the premium auctions. When I questioned customer service, I never heard back. Would also like bigger dominations of gift cards to win!! ### 1/5 — Unimpressed *2025-02-20, version 3.2.4* There are several other apps that actually pay you nor give you gift cards for your efforts. The bidding, and hiding behind a pay wall is lame ### 1/5 — App is DEAD *2024-08-20, version 3.2.4* Have not received my gift cards in almost 8 months; received no replies to 4 emails and 1 voicemail ### 1/5 — Awful App *2024-06-11, version 3.2.4* I won a Walmart gift card over 3/4 months ago and never received it. I've written support numerous times and have yet to receive a reply, but they are good about letting g you know when a new auction appears. ### 1/5 — The app is crashing. *2024-05-12, version 3.2.4* The page is not working on viewing rewards ## Most praised reviews (10 highest-rated) ### 5/5 — New way of setting my goal *2023-08-29, version 3.2.4* I like it. Only way to set your goal is to walk. It’s different but interesting. It’s all based on me walking or not walking. It’s not based on an arbitrary number. ### 5/5 — Motivation *2022-12-08, version 3.2.4* It keeps me motivated to keep on walking every day … no matter what ! Also challenge me to get more steps … now all I need is what to do with these high numbers … ? What can I do ? Well will keep on and get more steps 😊😄😁 ### 5/5 — Fun *2022-11-23, version 3.2.4* Fun ### 5/5 — Question *2022-07-30, version 3.2.4* Why are they not showing the gift cards and the balance for them ### 5/5 — It a very good app and I’m walking *2021-12-29, version 3.2.4* It a very good app I’m walking again ### 5/5 — Great product, great team *2021-11-30, version 3.2.4* Awesome stuff, great perks, can’t wait to see what’s in store! Keep going Mike!! ### 5/5 — My favorite fitness app *2021-09-24, version 3.2.2* Their walking challenges are addictively fun, especially once you start winning prizes :) ### 5/5 — Good *2021-05-31, version 3.2* Good app ### 5/5 — Carrot review *2021-05-24, version 3.2* I like this program because it helps me to track what I eat and it gives me a lot information about what I’m eating and what I need to do to get in better health. ### 5/5 — Re: Steps update *2021-05-23, version 3.2* Take a longer time to see the number of steps than before --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*