# Cars24 UAE: Used cars — user reviews > 161 indexed App Store user reviews of Cars24 UAE by CARS24 Services Private Limited, rated 4.50/5 from 241 ratings. - Source: https://appshunter.io/ios/app/cars24-uae-used-cars/id1564454362/reviews - App overview in markdown: https://appshunter.io/ios/app/cars24-uae-used-cars/id1564454362.md - Rating breakdown: 5★ 195 · 4★ 16 · 3★ 7 · 2★ 5 · 1★ 18 ## Newest reviews (10 of 161) ### 4/5 — Please try to add Compare option *2026-03-25* The only thing missing is Comparing two different cars or different models. Its bit difficult for a user to remember the mileage, year and many more options of previous viewed and to choose the best car. Thank you, JP ### 4/5 — Mr Murat *2026-02-26* It was great experience with team cars24 thank you khushbu for smooth handover ### 3/5 — Trying to offer a lot with little expertise *2025-11-02, version 15.10* Well! I will review their buying portal reliable but to sell a car here is a pity. Their expert offers half the price of the market. ### 1/5 — Bad service *2025-05-03, version 14.4* I would like to express my deep disappointment with the service I received. I had an agreement that my car would be picked up between 10:00 and 11:00 in the morning and returned the same evening, especially considering that your service is closed the next day. I clearly explained that returning the car later than the same day would cause serious inconvenience. First, your team arrived two hours late to collect the vehicle, which already disrupted my schedule. Second, as soon as the car was picked up, I had to take a taxi to work, wasting both my time and money. To make things worse, shortly after, I received a call informing me that the car wouldn’t be returned the same day as agreed, but only after several days. This is completely unacceptable and very frustrating. Due to this mismanagement, you are now simply returning my car without doing any of the promised service. This entire experience has been extremely disappointing and unprofessional. ### 1/5 — Bad experience *2024-09-30, version 11.5.1* We had booked a test drive slot between 9-10 pm We reached the jabel Ali cars24 yard at 9:30 after beating the traffic of 30 min We were not allowed to check the car because of some inventory check/ audit was in progress. Every persons time is to be respected. At 9 pm we had received a confirmation call on arrival and we had informed about the traffic and had told that we would reach in next 15 min Which we did But at the gate only we were sent back ### 5/5 — Nissan *2024-06-23, version 10.7* Test drive was good ### 5/5 — Test Drive *2024-06-14, version 10.7* The team was very professional and will assist you to choose the right vehicle to meet your expectations. ### 5/5 — Honda City *2024-06-12, version v10.6* Smooth transaction ### 1/5 — Scammers *2024-06-10, version v10.6* Stay away from these scammers. They sold me a faulty car and the car has spent more time in their garage then on the road. They’ve had the car for 1 and a half month to fix and they don’t even update on what is happening. Complete scammers! ### 5/5 — trax *2024-06-05* was good **Developer response:** Hi! Thank you for choosing CARS24, the #1 app for buying and selling used cars in UAE. Your feedback is very valuable to us and we’re really glad you liked our services. You can also write to us about your experience at care.uae@cars24.com. Reach out to us at +971-42780411 for high-quality used cars. ## Most critical reviews (10 lowest-rated) ### 1/5 — Fraud *2026-05-05* Don’t trust them they are literally fraud company they have options to take money from you pocket says token money and once the money is paid they will not gonna help you anymore ### 1/5 — Worst service team in UAE *2025-10-17, version 15.9.1* Car collected for sales but no money paid yet after two days and no response from cars 24 staffs. ### 1/5 — Worst choice and bad experience *2025-09-05, version 15.6* In the beginning they treat customers friendly until you pay 1000 dh to hold the car. Which is not refundable. Then they agree with you in certain amount to pay once your loan is approved after that you will hear you need to pay different amount than the amount that shared with you. Then after that they stop answering you even when you contact the customer service they will ask you to back to the sales person again. End of the story they are not clear honest and trustworthy at all and they are more care about non refundable 1000 dh than they close the deal. ### 1/5 — Bad Experience *2025-08-27, version 15.5* I am writing as a very disappointed customer. I purchased a car from your platform nearly three months ago, which is currently under warranty. Recently, my car developed an AC issue. I was initially informed by your team that the repair would be covered under warranty and that I would not need to pay anything. However, when I went to collect the car after repair, I was told I had to pay for the expenses — otherwise, the car would not be released. This directly contradicts what I was promised and has caused me a great deal of frustration and inconvenience. This experience has left me feeling misled and deeply dissatisfied. I trusted Cars24 to honor its warranty terms, and this kind of behavior is completely unacceptable. I request an immediate resolution, including a refund of any charges wrongly collected and assurance that warranty terms will be honored going forward. ### 1/5 — Worst experience at cars24, I want a refund on my service contract *2025-08-25* They are a big fraud. The cars that they sell doesn’t even undergo basic checks and repairs before handing them over to the customers Just after a week of purchasing the car I started facing issues like low acceleration, AC issues and when I asked them to service my car for which I have taken 3y of service contract with them, they sent a big fat bill of 700 aed saying that the air and AC filters were blocked, wheel alignment issue, low acceleration issue. I’m not even sure at this point if the car was even serviced before handing it over to me Despite of several calls and emails they don’t even bother yo respond back Cars24 is a big fraud, I don’t want anyone to go through this which I experienced I’m going to report them to the authorities **Developer response:** Hi! We apologize for the inconvenience caused. Could you please share your detailed concern along with your contact details at care.uae@cars24.com, so we can look into the matter and assist you better to buy/sell used car in the UAE? ### 1/5 — Bad experience *2025-08-12* I have here very bad experience with cars 24 I just buy a Nizzan kicks two month back they delivered to me even with out proper check Once I received car I have notyfi them many options are not working I didn’t get proper answer and always some one calling me they need 5star review After two moth my car break down and I have called cars 24 after 24 hr they responded Wich is my car in the street break down The car purchasing time they. Charged extra money around 3000aed they said you should pay this money becouse 1 full coverage warranty we are giving that’s why only I have called them Once they reached my car they took one weak time to make quotation and sent to me 2000aed invoice Please note that I just purchased car from there and sent to me huge amount one Mr Vijay was sent me quotation Same parts I checked other garage they told 500aed including we will fix the issue water pulassy need to change it will coast only 150 AED Still my car in car 24 they are not releasing my car today they told me that ac fan not working that’s why delay They are try to making money unnessesary parts changing and 150 parts changing lanes coast is 750 AED which is they two month back put vehicle in my head There’ sals manager is not picking my call now he is the put damage car in my head His name is Ashik madathil **Developer response:** Hi! We apologize for the inconvenience caused. Could you please share your detailed concern along with your contact details at care.uae@cars24.com, so we can look into the matter and assist you better to buy/sell used car in the UAE? ### 1/5 — Disappointing Experience *2025-07-17, version 15.2* I recently went for a car inspection at Cars24, and unfortunately, the experience was quite disappointing. After the inspection, the staff behaved in a very disrespectful manner, as if customers don’t matter. The person who returned my car keys did so in a very unprofessional and rude way, without even basic courtesy. He also mentioned the offer price in a tone that clearly showed they assumed I would not accept it – very dismissive and arrogant. I expected a respectful and transparent process, but the behavior I encountered was far from professional. Definitely not what I expected from a well-known platform like Cars24. Hope they take this feedback seriously and work on improving customer service. ### 1/5 — Extremely Disappointed *2025-07-14, version 15.2* I am beyond frustrated with my experience at Cars24. It has now been over two weeks since they took my vehicle, and I have neither received payment nor any reasonable update. My car remains in their possession, and I am left in the dark. What’s most concerning is the lack of transparency and basic customer care. Every time I contact customer service about a specific issue or staff member, they simply relay what that person says back to me — no verification, no investigation, no resolution. It feels as though they’re protecting their own team members rather than advocating for the customer. Is there even a management team in this company? Because no one seems to be truly responsible or in charge. This entire experience reflects a company with poor internal communication, no accountability, and a complete disregard for the trust customers place in them. Cars24 needs to take a hard look at how they’re operating. Until then, I strongly advise others to think twice before doing business with them. ### 1/5 — Definitely not a pleasant experience *2025-07-12* The application process is smooth, but the customer service is extremely poor. Once you book the vehicle and your loan gets approved, there’s no proper follow-up or communication. You’re left in the dark with no updates, and it becomes frustrating. In our case, we had to go directly to the bank ourselves to speed up the loan process — which worked much better. Their team submitted our application to the bank nearly a month after approval, causing unnecessary delays. If you’re lucky, you might get the vehicle within a month. Also, they charge a mandatory convenience fee of AED 3,500 and force you to take a service package worth another AED 3,500 (even for 0% loan deals), which makes the whole deal feel misleading. Definitely not a pleasant experience. Hope they improve their after-sales service and communication **Developer response:** Hi! We apologize for the inconvenience caused. Could you please share your detailed concern along with your contact details at care.uae@cars24.com, so we can look into the matter and assist you better to buy/sell used car in the UAE? ### 1/5 — DO NOT BUY FROM THEM *2025-06-04, version 14.7.2* I purchased a car from Cars24 just last month, and I’m already facing serious issues. The radiator hose failed unexpectedly, and the car is now in the garage awaiting quotes—for the past 3 days. I’ve been left without transportation for my office commute, and to make things worse, there has been zero support or communication from your side. I also have a comprehensive insurance policy, but it’s proving useless as most parts aren’t covered. This is extremely disappointing. I expected better transparency and after-sales support from a platform like Cars24. I urge you to treat this matter with urgency and provide a resolution or at least proper communication. This experience has completely shaken my trust in your service ## Most praised reviews (10 highest-rated) ### 5/5 — Review *2026-04-01* Very helpful help , helps to get car easily and efficiently ### 5/5 — Smooth an efficient *2026-03-11* Buying a car in Car24 had made my life so easier , no much hassles everything was done smoothly and very efficiently thanks to the advisor bhavna Bhargav for her relentless work in getting my car on time .. once again thank you ### 5/5 — Mr roozbeh *2026-02-25, version 15.22* Perfect experience with team khushbu and jaskaran was very helpful ### 5/5 — Fantastic *2025-04-18, version v14.2* I still didn’t finish the process yet but still happy to share this great review Test drive was on time, the agent was very knowledgeable and he was able to answers even the questions that its not related to his part of the job. Harshul the relationship manager assisting me throughout my journey, is amazing as well, always answering even on his off day. And i am surprised how he even can be able to handle me as a customer, because i know myself that i am not an easy customer at all, but still the level of calmness and professionalism, is great and highly recommended. Big delay from the bank tho even with my ideal banking history, but i cannot make it affect my experience as it has nothing to do with cars24. Before that the service was smooth and fast. And i trust that after bank approval it will as fast and smooth as before Harshul specifically is top notch ### 5/5 — Test Drive *2024-12-15, version 12.2* Absolutely fantastic test drive experience with Aashik for Ford Territory 2024! He was knowledgeable, friendly, and made the entire process seamless. Aashik took the time to answer all my questions, highlighted the vehicle's features, and made sure I was comfortable throughout the drive. His passion for cars is evident, and it's clear he's dedicated to providing exceptional customer service. If you're in the market for a new vehicle, I highly recommend asking for Aashik - you won't be disappointed!" ### 5/5 — Test Drive *2024-12-09, version 12.2* I had a wonderful test drive in my dream car today and it’s all thanks to Ashik and cars24, highly recommend anyone looking to buy. 5 Star ### 5/5 — Trust,Good customer service *2024-11-06, version 11.9* I have been in search of a car for almost 2 to 3 months now. After waiting patiently, I have finally found a car that comes with a great offer and is packed with numerous benefits. I am very grateful to ASIQ for their kind assistance and for their patience throughout this process. Every time I have contacted them, they have been prompt to help without any hesitation. I have now finalized my decision on the Nissan XTRAIL 2021, and I am hopeful that the remaining process will proceed smoothly. Thank you, ASIQ ### 5/5 — Hyundai Accent 2022 Basic *2024-08-10, version 11.2.1* Me and my wife with 2 children (whole family) visited Cars24 for initially just for drive test. We arrived 10am and the guy in blue (Arshad Hussain) was so friendly as if we know each other for years. He happens to be our Relationship Manager who took care of us from A-Z. His treatment was so natural yet exceptional. We are assured of every steps withot any shed of doubt that our initial drive test turns into a decision making of taking the car. It wasn't a sales strategy but a security to meet just our needs as we expected. I can say more but to wrap it up. Arshad Hussain is an asset to any company so to speak but today I am saying Cars24 you have a gem in his person, a well deserve appreciation. We are leaving now with happy smile in our faces. Thank you. ### 5/5 — Renault Koleos *2024-07-26, version 11.1* Great experience of the test drive and viewing. The cars are very well kept and maintained. ### 5/5 — Feedback *2024-07-03, version 10.9* Atif explained everything in a detailed manner. Very friendly and easy to talk to. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*