# Carsharing F2M — user reviews > 110 indexed App Store user reviews of Carsharing F2M by FREE2MOVE SAS, rated 4.47/5 from 3,201 ratings. - Source: https://appshunter.io/ios/app/carsharing-f2m/id1497508380/reviews - App overview in markdown: https://appshunter.io/ios/app/carsharing-f2m/id1497508380.md - Rating breakdown: 5★ 2,529 · 4★ 257 · 3★ 89 · 2★ 52 · 1★ 274 ## What do users think of Carsharing F2M? Overall sentiment: negative **Pros** - 🚀 Convenient car sharing service - 👍 Affordable pricing - 💡 Useful for urban commuters - 👍 Responsive customer service **Cons** - 🐛 Buggy and glitchy app - 🚗 Dirty and poorly maintained vehicles - 🚫 Limited service area - ⚠️ Unreliable parking and ticketing policies - 📞 Unresponsive customer support **Commonly reported bugs** - App crashes and freezes - Inaccurate vehicle locations - Issues with trip start and end registration - Payment processing problems **Most requested features** - Improved app stability and performance - Better vehicle tracking and availability - Expanded service area coverage - Clearer communication on parking and ticketing policies ## Newest reviews (17 of 110) ### 2/5 — Glitchy app and ridiculous fees *2024-09-27, version 2.29.0* The app is a continual problem. The screens at the beginning of a rental re: interior and exterior condition of the car won’t advance/the “skip” button doesn’t work. The end screen with the option to check “don’t show me this info anymore” still shows up. More than once the app has said the engine is still running. And it is very slow to start and end a trip. The introduction of the drop zone fee leaves a lot of people who aren’t close to public transit with higher costs. If you don’t want people to leave cars there, just end the service there. ### 2/5 — F2M SAS needs new brilliant leadership to prevent its collapse & fix bad UI *2024-06-22, version 2.27.1* 1. I have virtually no faith in Free2Move SAS CORPORATE, and I’m concerned that soon the company will be completely out of business and closing up shop in its last city in the United States. Here’s why: with great fanfare Free2move announced that it was purchasing Car2Go sometime in 2022. around the same time, it made a large press release in late 2022 that it had expanded service to other cities and planned to open even more markets in the United States. Then between 3 and 6 months later, it had shuttered all of its American hubs, except Washington DC. !!!How does a business go from expansion to near collapse in a few months !? Specially when there’s no recession and more and more people are commuting and traveling again following the pandemic. furthermore, trade backlogs had eased as well, making it easier to service the vehicles. Understandibly, there will always be market fluctuations, but it seems that corporate made some sort of huge overestimate or some other spectacular judgment error. Zipcar has also been struggling and cutting service in DC quite regularly, as well as the exit of car to go, which is quite sad. I can only pray that someday some brilliant COO and/ or CFO will come along, and be able to figure out a profitable, stable, yet affordable Car Share service that is able to find a solution to whatever hurdle these companies keep running into. 1B. i’m sure part of the problem is how poorly a lot of members treat the vehicles causing increased costs to cover damage and cleaning. I’m curious how much money they could save if they required members to submit photos and they actually gave severe enough penalties to members who damage and or seriously dirty up the cars. 2. I have Verizon cell service so there should be no reason that there are large swaths of the nations capital that are virtually impossible to connect to vehicles. sometimes I can reserve them, but then I can’t unlock them. 3a. Usually if I have anything less than five bars service or it’s a cloudy day or light precipitation, sometimes I have to close and restart the app several times because of the nearly constant payment error message - which is a false error message because as soon as you reopen the app and the service decides the signal is strong enough. It shows that indeed the reservation was booked from the very first attempt. The app just is unable to show it without being re-launched two or three times. 3b. Guess what! When you see this payment error message, which is completely free to move’s incorrect message as I mentioned above, then Free2move PENALIZES you and locks your card for 24 or more hours because of “fraud protection.” 3c. So essentially Free2move has a frequent known error and users are penalized for their own inability to fix it , and this has been a regular occurrence for possibly more than two years. that’s just really bad customer service. 4. It’s a great concept, and it has so much potential, and it’s almost been excellent there two or three times! …especially better for user experience . At one point, the app was working well for a couple years , that used to have really good customer service agents. Then it got really awful , but gradually it improved so that it’s no longer horrible. Just a bit below average. ### 1/5 — Easily the worst app on my phone *2024-06-22* Few complaints about the service itself (other than the ever increasing prices) since it provides a great convenience… I’m not sure where that money goes but it certainly isn’t any investment in their tech stack. The app experience has deteriorated significantly over the years - when F2M rolled out, you could seamlessly reserve, open, and end a trip. I once even took one of their cars into Rocky Mountain National Park without issue. Now, I find myself having to restart, reload and often even reinstall the app three or four times to accomplish my goal. About 50% of trips require me to call into customer service to have them remotely end the trip. Doesn’t matter what type of location or where I’ve parked. We no longer take it if we have any other options available - the risk something goes wrong is too high. ### 1/5 — Horrific CX + UX *2024-06-19, version 2.27.1* I can only think of one other app with a remotely horrible UX. Note: Free2move is still the worst by leagues. By extension, the customer experience is impacted. I CANNOT think of another digital experience with an equally terrible customer experience. ### 1/5 — How is this even an app *2024-05-15, version 2.26.2* i’ve tried for several hours to get this app to work downloading it and then deleting it changing my Internet connection and I’m unable to even begin the car subscription process. I tried contacting Support to nothing absolutely no response. I tried using their website again kept getting errors It’s incredibly frustrating and they’re losing customers because of how crappy they use their experiences like why their customers should not need to struggle this much to work with them. ### 1/5 — Terrible service range *2024-05-05, version 2.26.0* Vehicle home area does not even cover the entirety of the district. Pointless to use unless you live in NW and don’t plan to go more than a few miles. App is constantly glitchy and I have yet to get an explanation on why I was charged an additional $50 for one trip. Zero clue why, no response from the help team. ### 1/5 — Worst customer service. Never again! *2024-04-18, version 2.26.0* I called to ask if the 2 hr parking is ok before I ended the trip and was told it’s ok. After I ended the trip they called back and said it’s not ok and I have to start another trip and find parking. I called twice to ask if place I was is ok, the lady with a French accent was very rude saying “of course you will find your parking on your own”. I was charged again for the second time. Worst customer service ever! ### 1/5 — Unless you’re experienced, DON’T TRY THIS APP *2024-03-27, version 2.26.0* The app allows you to find a car, unlock it, and relock it…that’s about it. It does not didcplay a map or give any guidance to where you can park. There are very few places you can park your car without being ticketed, so just get an Uber or take the bus. ### 3/5 — Slow, Freezes, Partially nonworking *2024-02-28* The overall design and layout is extremely well done and easy to navigate! However, the functionality struggles. For some reason in 2024 the app is taking longer to load , freezes, and gives frequent untrue/ inaccurate billing/ trip end& start error messages **regardless of how excellent cell service is**. (have a brand new iphone 15, don't blame the phone) eg: I frequently get a false payment error message only to find out that once I close and reopen the app my trip had actually been reserved and there was no point in the error message. Often times it's very difficult to know if your trip actually ended because it takes so long to load you can wait 5 minutes or more especially in low cell service areas. NONFUNCTIONAL: the place in your settings where you can update your personal information such as address and phone number (and even credit cards) do not update F2M's internal system. so basically it has no function at all, and is deceptive. My hidden out of date address ended up causing card verification/ payment rejections. it also caused an old credit card I had to removed months and months ago to be charged . They said it was "archived " but they could still charge it on their end. **Developer response:** Hi Bohemian Rhapsody, we do understand your dissatisfaction an we apologize that our service did not fully satisfy you. Wethank you for sharing with us your experience, yet, please know that buggs occur usually. Our team are working to solve the issues and improve the app and the service. Free2Move Team ### 3/5 — Impossible de scanner un permis canadien avec un iPhone 15 Pro *2024-02-27, version 2.25.1* La phase de vérification d’identité n’est disponible que sur l’application qui FORCE l’usage de l’appareil photo au lieu de proposer un envoi de fichier d’un permis déjà correctement scanné. Problème, l’appareil photo ne peux pas passer en mode macro, ce qui rend la prise de photo dans les cadres demandés impossible à respecter. Le plus problématique restant la phase de lecture de code barre qui est totalement infaisable à cause de ce problème. Modèle de téléphone iPhone 15 Pro. Mais pensez à vérifier sur les modèles à multi-objectif et avec tous les formats de permis… Autre point, le seul moyen de remonter des bugs / problème est de laisser un commentaire en espérant recevoir une réponse car aucune des sections de la FAQ ne pourrait correspondre au besoin, et aucune adresse de contact générique n’est clairement/simplement indiquée… ### 2/5 — Great service, horrible app *2024-01-28* Whenever I can get the app to work, it’s amazing. My wife and I only have one car and in the winter, there are some days I don’t want to walk to work. Every time I’ve been able to use the cars, it’s been a 5star experience. But the app is so bad. The map takes forever to refresh and will sometimes just show no cars in the city, which is obviously a bug. A couple days ago I had to be at work at 6am for a meeting and decided to take a free2move since it was real early. I booked the car and got out there and I tried unlocking in 5 times with no success. I finally just gave up on it and walked. Now my entire app is bugged and it won’t let me cancel my reservation for the car even though it expires after 30 minutes. I totally recommend this but someone had to fix the app. **Developer response:** Hello, thank you for your feedback and evaluation. We are delighted to hear that you are satisfied with our rental service. To use the APP, please update the application. If the problem persists, please consider uninstalling and reinstalling it and/or contacting our customer service team, who will be happy to answer you by telephone. The Free2Move team ### 1/5 — Horrible UX and service *2023-11-17, version 2.23.0* I made a mistake because their App UX is terrible, and my trip didn’t end. They never notified me, just charged my card every day until I noticed 3 weeks later. $1100. Customer service wouldn’t let me talk to anyone with the ability to help, just an email saying they were keeping my money. No accountability, no way to get help. After seeing this review, the software team sent me a message asking for my case # to review it… from a “do not reply” email address and no way to respond other than attempting to navigate their customer support on my own again. This company is incompetent. If they see this, the case # is 1963096 but good god why is THIS how we are communicating? ### 1/5 — Worst company to deal with *2023-11-09, version 2.23.0* Don’t deal with them at all ### 1/5 — Lack of Functionality and Support *2023-11-05, version 2.23.0* The app is very finicky, it is nearly impossible to look around on the map to find the cars, and it loads everything so so slowly. Additionally, it keeps rejecting my drivers license without saying why, so it will not allow me to use the service, but also won’t tell me what I need to do differently. ### 1/5 — Wrong mileage and expired registration *2023-10-28, version 2.23.0* App said my car has 350 miles in range. It actually had 120. Plus expired tags. ### 1/5 — A+ idea, F execution *2023-10-19, version 2.23.0* Great idea and pricing for a service. The positives end there. The app is a disaster. Expect to have to call for assistance any time you want to lock or unlock the car. This got old for a daylong rental. If that was the only issue though, it might still be usable because of the convenience, but sometimes even the people on the phone can’t connect to the car to unlock it for you. What??? I hope this gets bought out/redone by a more capable company because its a great idea for a service. Then again maybe at the price point that level of convenience is just too good to be true… ### 2/5 — Good service, bad app UI *2023-09-24, version 2.21.0* As a service for getting a car when you need it: good. Cars are accessible and they’re nice. Often they smell of smoke or are a bit dirty, but what can ya do. Most of the problems are in the app. It never thinks you’re near the car. It often thinks the ignition is still on. Unlocking & locking the car can take up to 5 minutes if it doesn’t hang. Sometimes you’ll hear the car lock, get the screen the ride is finished, and the ride doesn’t actually finish on their end. Your ride is supposed to auto end at 6 hours, and it never does. At least their support is helpful when that happens, yet it happens too often. Get a ticket? You’re screwed, there’s no fighting it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs Montgomery County, Arlington, & Alexandria *2024-10-13, version 2.29.0* Used to include Montgomery County, Arlington, & Alexandria. Ever since free2move declined to pay the cost of doing business there they stopped servicing those areas which makes this service far less useful in the DC area. ### 1/5 — Car rental *2024-10-12, version 2.29.0* I filed a complaint because they charged me for 6 hours. They claim I didn’t lock my car, even though the app confirmed it was successful and I checked the door—it was locked. However, they claim there’s no record of it. The app often has issues with taking pictures, loading to end the trip, and it keeps declining my card even though my bank didn’t. They didn’t take full accountability for these problems. ### 1/5 — DO NOT USE IN DC *2024-09-18, version 2.27.3* The service is pretty good for getting to and from where you need to go, but that’s it. Parking is a nightmare, and I’ve been hit with THREE $150 tickets because of where I parked, even though when I parked, I was allowed to. I can’t move a rental car once it’s parked, but the tickets still got billed to me, and now I’m out of hundreds of dollars. Just take an uber. ### 1/5 — Sent me to Court with a Ticket due to RENTING AN ILLEGAL UNREGISTERED CAR *2024-08-29* While moving my items from my college dorm to a storage unit I got pulled over due to a headlight issue and they also hit me with a driving an unregistered car charge. When the officer asked for my license and registration the car had ABSOLUTELY ZERO credentials to hand over. No proof of insurance, no car registration, NOTHING. I was unable to produce any of the proper documentation and as such, the officer was getting ready to ticket me for driving and unregistered car. When I called the customer support line they were unable to provide any registration and kept saying “everything is done through the app”. Then the customer service rep kept telling me they couldn’t give any information of the car registration to me over the phone, and would only do it to the police officer. When I handed the phone over they CONTINUED to be unable to provide any information to the police officer. Honestly one of the worst experiences of my life. Customer support was terrible and quite inept. Not I have to go to court on top of paying a giant ticket. DO NOT USE FREE2MOVE. ### 1/5 — Company is very poor in customer service and racist *2024-08-29, version 2.27.3* Downloaded the app and completed all the steps to get be approved for the app services. Next I try to book a vehicle and told me my payment wasn’t processing (of course there was money and valid visa card), after numerous attempts I was led to call customer service and try to get this resolved. Of course nothing changed I was pushed to wait after being tokd my account had no issues and was approved they concluded with it was a server issue. I was told to wait 3-5 business days to get a response. Today i got response finally and was told it was due to their “True-risk Auto AR report” and due to my automotive history i was approved. Mind you Ive never owned a car!!!!! ### 1/5 — Not too impressed *2024-08-28, version 2.27.3* Scan code didn’t work and then wanted to book parking spot for 1 month at YVR, kept telling me I was not connected to wifi when I was. As I leave Vancouver on Sept 4th, and trying to get things finalized. Would not recommend if this how it works. ### 1/5 — Don’t use in DC *2024-08-20, version 2.27.3* Do not use this service if you are in DC! If you walk around DC, you’ll see these cars littered with tickets. There’s a reason - the company requires you are responsible for any ticket issued within 48 hours of the end of your rental if no one else rents. With all the parking restrictions in DC between set hours. You will most likely get charged for ticket + $25 admin fee. Use an Uber/Lyft. It’s cheaper. Plus the cars often smell of smoke. ### 1/5 — Worthless *2024-08-10, version 2.27.3* I followed their instructions in the app to upload my license, only to receive a message that “Unfortunately, our account review department has determined that you are not eligible to join Free2Move at this time.” Seems like this company is just collecting peoples’ data to use in unknown ways, while not providing advertised services. In the end I’m glad I’m not eligible. After reading the endless 1-star reviews of customer dissatisfaction with this company it’s definitely a blessing in disguise. ### 1/5 — Bad experience *2024-07-05, version 2.27.1* Terrible. SMS never came. Unable select from and to dates. The app is full of bugs. ### 1/5 — Terrible Laggy App *2024-06-25, version 2.27.1* It takes me multiples minutes of loading before the app confirms the reservation, then you have to wait the same amount of time to unlock the car. You ruined a business meeting and I wish I would have taken an Uber instead. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome service *2024-09-03, version 2.27.3* Use this instead of having a car at a second home in DC, and the flexibility of having a car on demand is so much better, flexible (and cost effective) than using Uber and Lyft all the time. Accidentally left the lights on and had to call for service to get back into the car, but they answered quickly (by an actual human) and were helpful and responsive. ### 5/5 — Improvement *2023-10-21, version 2.23.0* The app has gotten better. Thank God. ### 5/5 — Fast, and easy. *2022-09-05, version 2.9.2* My experience was very good. The rental company experience was fantastic. The staff were extremely friendly and professional, I highly recommend using this rental location. Thanks for the fantastic customer service. Até breve. ### 5/5 — Love Free2Move *2022-08-26, version 2.8.1* Don’t really understand the negative reviews. Have taken about 10 trips now and had no issues. As long as you follow the in-app instructions you should be good to go. In DC the option to park virtually anywhere is so much better than ZipCar and the prices are pretty reasonable if you are using the car for a few hours-1 day. They also have a good promo running right now which got me a bunch of discounts on my recent trips. ### 5/5 — Cannot book a ride for the next day *2021-08-24, version 1.9.4* This app has major bugs with one of the most basic features. You can’t book a car for the next day because you can’t select the next day on the calendar or get the pickup time to set correctly. I’d love to see a car share company take off and do well, so I hope this gets fixed! ### 5/5 — Brilliant service *2021-08-20, version 1.9.4* Really good service on pick up and return . Straight forward service car was spotless . Thanks ### 5/5 — Excellent all around *2020-07-22, version 1.1.1* Free2Move has emerged as one of the only and best car-sharing services in my City. I’ve used the app and service numerous times and have nothing but good thing to say about the service. In these trying times, I’m glad to know Free2Move is around when i need them. Also, if you call in to their customer service line you’ll actually speak to a person and that’s awesome. ### 4/5 — App is glitchy *2024-04-06, version 2.26.0* Lots of error messages and very delayed clicking. Room for improvement on the software development end of things. Overall a great concept and enjoy using the service. Appreciate the 50% off the first few rides to get the hang of using the app and following its rules. ### 4/5 — Good apps but… *2021-05-10, version 1.7.1* I enjoy the service a lot, it’s good and affordable and after Car2go and other car sharing company left DC, is the best option for me. My only complaint is when you have a problem with your payment even when you can make the trip, you have to call by phone to ask customer service to make the charge in your credit card. I don’t understand why you cannot do that automatic within the apps and it’s frustrating when you are in a hurry and have to call to do that. ### 4/5 — Useful service, so-so app *2020-11-26* I originally left a one star review because I couldn’t get past the initial first step of reserving a vehicle for the next day. Once I tried booking nearby available vehicles on demand though, I realized the Free2Move service is actually fairly seamless. The *app* is still buggy and exasperating at times. For instance, I booked a car yesterday and when I arrived to start the car it had a completely flat tire? Like with no warning. Also at the end of a ride the “rate your ride” review prompt pops up twice for no reason. And on a couple of occasions I’ve accidentally left something in the car or forgotten to roll up a window, something people do all the time — the app really needs to account for contingencies like this, instead of forcing us to call the service line or rebooking just to roll up a window. But overall, if you’re a car-free individual who needs to get around fairly quickly and cheaply (and safely during this pandemic), Free2Move is a good choice. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*