# CarShield Mobile — user reviews > 275 indexed App Store user reviews of CarShield Mobile by CarShield, rated 4.60/5 from 13,299 ratings. - Source: https://appshunter.io/ios/app/carshield-mobile/id1223471816/reviews - App overview in markdown: https://appshunter.io/ios/app/carshield-mobile/id1223471816.md - Rating breakdown: 5★ 11,151 · 4★ 838 · 3★ 344 · 2★ 133 · 1★ 833 ## What do users think of CarShield Mobile? Overall sentiment: mixed **Pros** - 🚀 Convenient app - 💡 Helpful features - 👍 User-friendly - 🚀 Easy to navigate - 🚀 Smooth app experience - 🚀 Accessible information - 🚀 Straightforward claims process - 👍 Great customer service - 👍 Positive experiences **Cons** - 🐛 App not working/crashing - 🐛 Login/account issues - 🐛 Unreliable coverage - 💰 Expensive/poor value - 🐛 Delayed/denied claims - 🐛 Unresponsive customer service - 🐛 Confusing/misleading information - 🐛 Difficult to cancel - 🐛 Lack of transparency **Commonly reported bugs** - App not loading/crashing - Login issues - Inaccurate account information - Unresponsive customer service **Most requested features** - Improved app functionality - Better claims management - Enhanced customer support - More transparent coverage details - Easier account management ## Newest reviews (13 of 275) ### 4/5 — Warranty run out *2026-08-15, version 2.8.0* My experience with Car Shield is a sex car when you need to be fixed, when time runs out it runs out. 3yrs not bad. ### 1/5 — Worthless coverage *2026-07-17, version 2.7.0* If I could give a zero, I would. Took over a week to get what little you covered authorized and then only cover $1064 of a $3900 repair. Then when shop charged card for payment could only get 1024 because of a 40 card fee. Didn’t cover vacuum pump that blew out my valve cover gasket - saying it wasn’t a covered part. American shield hung up on the shop owner - a well respected business that has been around for over thirty years with a 4.8/5 rating. Today I’m frustrated and extremely unhappy would be an understatement. Totally useless contract and customer service. ### 1/5 — SCAM ALERT *2026-07-15, version 2.7.0* I signed a policy with Car Sheild and they guaranteed that I would be taken care of my POWERTRAN issues… it’s all a lie. They hide the facts in the contract and then tell you that the only part of the engine covered are the moveable parts… biggest corporate scam… and I would be shy to let the whole world know how evil the company is… ### 1/5 — Useless *2026-07-15, version 2.7.0* Covers nothing and impossible to use with real claims. Had 3 claims and all were denied ### 1/5 — My app keeps saying no coverage I called in and they told me I have coverage and that they’ll fix *2026-07-15, version 2.7.0* I opened the app, it says. I have no coverage I called customer service and they told me I do have coverage and that they would look into this. It’s been several weeks and I haven’t heard anything back. I’m getting very frustrated. ### 3/5 — New *2026-07-14, version 2.7.0* New ### 1/5 — Bad service, they didn’t do what they offer *2026-07-09, version 2.7.0* Whole month doing a process claim , at the end they didn’t cover my engine (it was having engine issues) a lot of long (30 min some of them) phone calls ### 3/5 — Login challenges *2026-07-07, version 2.7.0* I’ve been using the app for several years but can’t seem to update login preferences to facial recognition; guess I’ll have to call help line to see what’s the problem. ### 1/5 — Splitting hairs *2026-07-01, version 2.6.4* I paid for 4 months and a slow death oil leak has killed my AC… now they are trying to get out of a 9 k fix. On a Mercades. Wtf… ### 1/5 — HORRIBLE - REFUSE TO PAY *2026-06-30, version 2.6.4* They take your money without hesitation, then shortchange you by paying only a fraction of the cost of a repair that’s supposed to be covered. ### 1/5 — Logging in *2026-06-25, version 2.6.4* Have not been able to log in to app. Have had to change my password so many times to get access and everytime I update. Still unable to log in using new password. ### 1/5 — This is a Scam Service *2026-06-19, version 2.6.4* I was led to believe that I was paying for a warranty on my car only to find out that this is only a membership account. I want to cancel my contract. ### 1/5 — The app *2026-06-17, version 2.6.4* The app is very very, very, very terrible. It is very unreliable for the customer. It may be great for y’all, but it’s terrible for the customer. ## Most critical reviews (10 lowest-rated) ### 1/5 — Claim *2026-08-18, version 2.8.0* No response on my claim ### 1/5 — Scam *2026-08-15, version 2.8.0* CarShield is a Scam ### 1/5 — Coverage ended *2026-08-13, version 2.8.0* I received a letter out the blue saying my coverage will not be renewed without any reason for doing so and I’ve been with Carshield for two years with no problems ### 1/5 — Horrible Service *2026-08-12, version 2.7.0* Had our Buick in the shop for almost four and half months waiting on approval for parts and inspections.. ### 1/5 — The app never works *2026-08-11, version 2.7.0* The app never works ### 1/5 — Poor listening *2026-08-10, version 2.7.0* I’ve asked 2 times now to cancel and they’re hounding me for continuing payment. So much as to where I had to change my bank account so they’d stop withdrawaling my money ### 1/5 — No reason to get it *2026-08-10, version 2.7.0* I paid one$159.99 on the diamond package and supposed to be the only thing that is not covered is struts brakes maintenance and my deductible is $250, there’s no point in really having because y’all never paid for anything that was covered when I went to the shop my last time I went with wheel bearings I paid over $700 out of pocket when y’all only paid 200dollars so what is the point of having the coverage when you’re not covering anything? ### 1/5 — Rip off *2026-08-02, version 2.7.0* Worst company ever they’re happy to take your money, but when you make a claim, they don’t wanna pay for anything I wouldn’t recommend them to anybody ### 1/5 — Urgent complaint *2026-07-24, version 2.7.0* I am writing to formally file a complaint regarding the handling of my current claim and to request that CarShield provide additional rental reimbursement as a gesture of good faith due to the circumstances surrounding this repair. I have been a loyal customer for more than three years, paying approximately $120 per month, and this is my first time ever using my coverage. When I considered canceling my policy several months ago, I was encouraged to keep it because I was told I had one of your strongest, grandfathered plans. Unfortunately, my experience during my first claim has been extremely disappointing. My vehicle has been at the Infiniti dealership since July 14, 2026. I understand that my contract includes a seven-day rental benefit, and initially I accepted that limitation. However, the situation has changed because the additional rental expense is now being caused by delays and communication issues outside of my control. I specifically advised your representative that I wanted the replacement part ordered. I was later informed that the representative failed to document my request properly, resulting in additional delays that I should not be held responsible for. I even requested that the recorded phone call be reviewed because I know I clearly authorized moving forward with the repair. Yesterday, I was told the replacement part was being shipped overnight and would arrive today, so I reasonably expected to return my rental vehicle and pick up my SUV. Instead, when I called today, I was told there is no estimated arrival date, no tracking number is available, and your representatives must wait another 24 hours before they can even obtain shipment information. As a result, I am now forced to continue paying approximately $55 per day for a rental vehicle simply because I am waiting on a part that your company ordered. Those rental expenses are accumulating solely because of delays in your repair process. This situation is especially difficult because I am disabled and suffer from chronic back and neck conditions. The compact rental vehicle I have been placed in is uncomfortable and aggravates my medical conditions. My personal SUV is significantly easier for me to enter, exit, and drive safely. While I appreciate that CarShield was able to negotiate a lower amount owed to the dealership, reducing my out-of-pocket repair cost does not resolve the financial burden created by the ongoing rental charges. In addition, I continue to have concerns that the labor and parts pricing approved by CarShield remains substantially below the dealership’s actual charges, leaving me responsible for costs that I believed would be covered under my protection plan. I am respectfully requesting the following: • Extend my rental coverage until the repair is completed and my vehicle is ready for pickup, since the delay is not my fault. • Review the handling of my claim, including the representative’s failure to document my authorization to order the part. • Review the shipment process and communication regarding the replacement part. • Review the labor and parts reimbursement amounts to ensure they are fair and reasonable. • Consider additional goodwill compensation for the unnecessary stress, inconvenience, and financial hardship caused by this claim. I have remained patient and cooperative throughout this process. However, I believe it is unreasonable for me to continue paying rental expenses because of delays beyond my control. I simply ask that CarShield stand behind its customer, recognize these circumstances, and provide a fair resolution. I appreciate your prompt attention to this complaint and look forward to your response. ### 1/5 — Barely cover repairs *2026-07-19, version 2.7.0* I have taken my car to the shop 3 times and you have barely covered any of the bills? False advertisement on your behalf for stating that you guys cover so much. ## Most praised reviews (10 highest-rated) ### 5/5 — Repairs at Kendall Ford Anchorage Alaska *2026-07-31, version 2.7.0* My phone call this morning with CarShield regarding Repair work at Kendall Ford Anchorage, Alaska. Although some parts were not covered on the air condenser seals leak, I am satisfied with CarShields authorization for Payment of the major part of this repair. ### 5/5 — 514,914 miles *2026-07-24, version 2.7.0* CarShield has kept my 2018 GMC terrain on the road for 514,942 miles. ### 5/5 — Awesome Coverage *2026-07-14, version 2.7.0* Very Awesome coverage ### 5/5 — Claims *2026-07-14, version 2.7.0* Son’s Car was taken into Honda dealership and they performed routine maintenance and found problems with his car that I didn’t know that was covered under Car Shield. I put in a claim and Car Shield reimbursed the money I paid for the repair. The Claims rep Informed me that since this was my first claim ever they were able to reimburse the money I paid to the dealership. Now that’s service!! Car Shield really stands by helping their customers. Grateful for Car Shield’s outstanding customer support and service. ### 5/5 — Piece of Mind *2026-07-14, version 2.7.0* Best deal for used vehicles ### 5/5 — you are always with me and my car. *2026-07-03, version 2.7.0* Above this the title is. My review. ### 5/5 — Easy *2026-06-20, version 2.6.4* I have used my warranty 3 times and have been able to use the dealership every time, I am satisfied with the experience and ease of filing a claim. ### 5/5 — Diamond Plan *2026-05-16, version 2.6.4* CarShield has been great!They’ve covered numerous things for my Infiniti that went wrong. Their customer service is excellent also. I highly recommended them to anyone for extended coverage. ### 5/5 — Car Shield *2026-05-16, version 2.6.4* So far, so good 🙋🏼‍♀️👍🏽 I do flow up if I ever use it 🙋🏼‍♀️ ### 5/5 — Thank you so much for your impeccable service *2026-05-12, version 2.6.4* I’m extremely satisfied with your service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*