# Carter Bank Mobile — user reviews > 97 indexed App Store user reviews of Carter Bank Mobile by Carter Bank & Trust, rated 4.80/5 from 11,195 ratings. - Source: https://appshunter.io/ios/app/carter-bank-mobile/id1443492630/reviews - App overview in markdown: https://appshunter.io/ios/app/carter-bank-mobile/id1443492630.md - Rating breakdown: 5★ 9,909 · 4★ 818 · 3★ 276 · 2★ 63 · 1★ 129 ## What do users think of Carter Bank Mobile? Overall sentiment: negative **Pros** - 👍 Easy to use app - 💡 Convenient mobile banking - 🚀 Fast and responsive - 🔒 Secure banking experience - 👍 Great customer service **Cons** - 🐛 Frequent account lockouts - 🐛 Glitches and app malfunctions - 🚫 Lack of key features (authorized users, external payments) - 🚫 Not business-friendly - 🚫 Outdated and clunky interface **Commonly reported bugs** - Face ID/biometric login not working - Repeated account lockouts - App crashes and force closes - Inconsistent balance display **Most requested features** - Add authorized user management - Improve app performance and stability - Implement landscape mode support - Enhance business banking capabilities ## Newest reviews (17 of 97) ### 5/5 — Change for nothing *2026-03-28, version 25.1.7* Less & less service. ### 5/5 — New accounts *2025-11-14, version 25.1.7* I opened my accounts in August and I am very happy with the app. When it opens, it shows you your exact balance in each account. The drop downs are simple and clear to use. The website is not fussy and too busy. I check my accounts regularly, of course but I’ve also transferred money two or three times with no problems. Very easy to do. ### 5/5 — Great bank *2025-11-06, version 25.1.7* Best bank I’ve had in a long time! ### 5/5 — Great Service Great People *2025-10-23, version 23.2.2* I am new to this bank and usually shy away from banks altogether. But this bank has been very impressive and extremely friendly. They were able to help me quickly and guide me to the exact outcomes I was hoping for. I will be with them a long time! ### 5/5 — Vgb *2025-10-21, version 23.2.2* Thanks for putting a ATM machine at the Gretna branch ### 5/5 — Ida *2025-10-03, version 23.2.2* Perfect customer service always friendly and helpful ### 4/5 — Thank you *2025-08-25, version 23.2.2* I’m grateful you’re helping to watch our backs. Also, block any Amazon purchases! ### 5/5 — Drive thru *2025-08-05, version 23.2.2* Overall your c customer service is good, with the exception of the drive-thru. It is extremely slow with substantial back up at times. I realize the tellers have to be very careful, but at times it seems they take extremely to much time especially when there are a lot of customers waiting to conduct business. ### 5/5 — Bank account *2025-08-04, version 23.2.2* Perfect bank been with them since 1992 all the people there are Wonderful and friendly ### 5/5 — Carter Bank & Trust *2025-07-16, version 23.2.2* Thank You For Ur Business, Over The Years I Really Appreciate A Lot! ### 5/5 — Amazing *2025-04-24, version 23.2.2* Brittany is amazing !!! ### 5/5 — Great app *2025-04-16, version 23.2.2* No problems it’s there when u need it!! ### 5/5 — Taylor enterprises owner *2025-04-01, version 23.2.2* I need 100,000.00 unsecured line of credit ! I’ll in crease cds to , also keep big check account balances ! My cell 276 252:9000 thank you ### 4/5 — Love the convenience. *2025-03-23, version 23.2.2* Enjoying the service. ### 5/5 — General Customer Care *2025-02-15, version 23.2.2* So easy to do business with. Change is often dreaded but this has been a win for me! ### 5/5 — Mobile deposit *2024-12-21, version 23.2.2* It took 5 tries to get this to deposit even though the pictures took! ### 5/5 — Walter Hanger *2024-12-05, version 23.2.2* Excellent customer service at my branch on 9th street Roanoke Branch manager and tellers go above and beyond ## Most critical reviews (10 lowest-rated) ### 1/5 — Popups *2026-07-04, version 25.1.7* Tired of your popup stop asking ### 1/5 — Carters bank *2025-10-01, version 23.2.2* Carters bank is unlike any other bank in the United States. When every other bank balances accounts at 1 pm. Carters waits until 12 midnight. They balance your withdrawal before they add your deposit. This is how they make so much money on overdraft fees.if you have a direct withdrawal coming out for that day. It will be taken out before any deposit is added. But it gets better. If you have a direct deposit going in on Friday, you will not see your money until Monday morning. But you will see overdraft fees for any purchases you make during the weekend. Carter will keep up with your purchases, they just won’t honor your deposit. They will tell you your company is at fault but this is a lie. But it gets better. Let’s say you pay a direct withdrawal bill and this slightly overdrafts your account. Carters may not pay the bill but they will charge you an overdraft fee and they will charge you as many times as the payment is trying to come out of your account. This is why every other banking system cuts off at 1 pm in the afternoon. It gives the consumer time to make a deposit or check their account, before midnight. But it gets better. Carters staff will ignore your calls or messages when you figure out their crooked schemes. I know because I have been through all of it. Carters preys on the individual who lives paycheck to paycheck. Consumer beware and if you are on a fixed income I suggest Capital One for your banking needs. ### 1/5 — Slow as can be *2025-02-04, version 23.2.2* Each page loads dreadfully slow, some pages just give network error with no explanation. I'm on wifi with 5g+ ATT and it's ridiculously slow and glitchy. ### 1/5 — Authorized User Settings *2024-11-28* Enrollment settings initially included “Add/Remove Authorized User”. Within 24 hrs of enrollment the “Authorized User” settings disappeared. CANNOT verify who has account access or who is an Authorized User on account. This setting is an industry STANDARD on ALL financial apps and websites! It’s unacceptable the feature has disappeared or has been intentionally restricted from account owner. Even the website no longer has the authorized users settings (which indicates a restricted view). ### 1/5 — Carter Bank VA - Authorized User Settings *2024-11-16* Enrolled for online banking and settings included “Add/Remove Authorized User”. Within 24 hrs the Authorized User setting disappeared. CANNOT verify who has account access or is an Authorized User. User verification is STANDARD on ALL financial apps and websites! It’s unacceptable the feature has disappeared or is restricted from account owner. Even the website no longer has the authorized users setting. ### 1/5 — Lack of Quality *2024-08-28, version 23.2.1* Consistently locked out of my account, I am probably going to move my money to a new bank. Open the app to log in and when I type my password in I get the message that an error has occurred. Definitely not impressed. There is no point in having a mobile app if it’s not going to work. ### 1/5 — Not business user friendly *2024-07-02, version 22.2.2* This is a good app if you only items to check balances or transfer between Carter accounts. Trying to set up payments to anything external, whether to other banks or use of Zelle, only gets you frustration because the app won’t let you do those things. This is the most inconvenient bank and app for a business. Definitely don’t recommend it. ### 1/5 — 0 stars if I could!!!!!!! *2023-09-26, version 22.2.1* There bank never shows the actually amount that’s in my account, late fees from even 1 cent! Scamming ppl is how I see it! This company lost my business, cause for yrs I been losing my money to them when I hardly got money from my health issues not be able to make as much as I would like to pay bills to began with! Highly upset! I won’t recommend ever! ### 1/5 — Lots of challenges *2023-09-20, version 22.2.1* Terrible interface and numerous phone calls to get set up ### 1/5 — Account locked! *2023-06-24, version 22.2.1* As soon as this app “updated” I got locked out of my account! I’ve said my money needs a new home apparently, cause this isn’t the 1st or even 5th time this has happened! I tried to call CS and had to manually put my info in over the phone and the automated system said my account doesn’t exist! IDK what y’all are doing, but it’d better get resolved immediately! I have bills to pay and can’t even use my card! ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome Bank *2026-08-21, version 25.1.7* Love this bank ### 5/5 — Customer Service *2026-07-18, version 25.1.7* I received great service from the lady that helped me and my husband. ### 5/5 — Mobile app *2026-07-17, version 25.1.7* Love mobile app only thing is when u making a mobile deposit it need to be better at warning u that need to write on the back make it to Carter bank ! I got very frustrated I couldn’t make one , didn’t know that’s what u had to do , I don’t know why ### 5/5 — Best Local Bank *2026-07-10, version 25.1.7* We love Carter Bank Mobile! ### 5/5 — Love ❤️ Carter Bank *2026-07-07, version 25.1.7* It is small bank. No lines. Feels like family. No waiting or answering machine when calling Carter Bank! Excellent Bank! ### 5/5 — ALWAYS! *2026-06-30, version 25.1.7* I’ve always loved Carter Bank trust I am sad that it is no longer on ninth Street because that was very convenient here in Roanoke, and I miss the people they were genuinely friendly every time! Dana Lori all of them even Jennifer when she was there, ! Always very helpful! So you guys do pretty good as far as I concerned ### 5/5 — MY *2026-06-23, version 25.1.7* First ### 5/5 — Hi *2026-06-08, version 25.1.7* Great bank love y’all ### 5/5 — Mobile Deposit *2026-05-27, version 25.1.7* Five Stars ### 5/5 — Love it *2026-04-16, version 25.1.7* Love it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*