# Cartlow — user reviews > 187 indexed App Store user reviews of Cartlow by Cartlow, rated 4.30/5 from 588 ratings. - Source: https://appshunter.io/ios/app/cartlow/id1455009311/reviews - App overview in markdown: https://appshunter.io/ios/app/cartlow/id1455009311.md - Rating breakdown: 5★ 427 · 4★ 58 · 3★ 20 · 2★ 11 · 1★ 72 ## What do users think of Cartlow? Overall sentiment: negative **Pros** - 💰 Affordable prices compared to competitors - 🚀 Fast delivery when working properly - 👍 User-friendly app interface - 📱 Wide range of products available - ✅ Good quality products when delivered correctly **Cons** - 😞 Extremely poor customer service and unresponsive support - 📦 Frequent delivery delays and non-arrival of items - 🚚 Unprofessional and rude delivery couriers - 🔧 Defective and refurbished products misrepresented as new - 💔 No refunds or returns despite faulty items - 📞 Unresponsive to emails and phone calls - 📊 Stock images used instead of actual product photos - 💵 Overpriced compared to Noon and Amazon - 📦 Items arrive damaged, opened, or with missing contents - ⚠️ Fraudulent practices with used items sold as new **Commonly reported bugs** - Checkout technical issues preventing purchase completion - App not updating or working properly - Order status showing delivered when items not received - Delivery tracking inaccuracies **Most requested features** - Actual product photos instead of stock images - Transparent condition descriptions for used items - Urgent/expedited delivery options in checkout - Improved app stability and functionality - Better order tracking system - Clear return and refund policy ## Newest reviews (15 of 187) ### 3/5 — App functionality needs improvement *2026-07-02* The concept of the app itself is great and everything, However, the functionality of the app itself is weak and can be bad and confusing in some areas. ### 3/5 — Slow delivery *2026-01-08, version 6.3.9* I order an iphone 12 mini and i liked it but can you please improve your delivery date . Coz it’s writing in the apps that you will delivered it 2 to 4 days but I received it almost in 3 weeks . But overall its nice shopping app ### 1/5 — Dishonest customer service *2025-11-11, version 6.3.3* I have order been waiting for a week and they told me my order will be shipped today but 2 days has gone still on process. So disappointed will never order again here ### 1/5 — Very Disappointed – Fake Products and Useless Warranty! *2025-10-25, version 6.3.2* I had a terrible experience with Cartlow. I bought a product that was advertised as original and came with a one-year warranty. However, when I tried to claim the warranty, the option had completely disappeared from the app/website! After contacting support, they took back the product but returned it without fixing the issue. It felt like they just sent the same faulty item back to me. The whole process was frustrating, and their so-called “warranty” is basically useless. On top of that, I now suspect the product might not even be genuine—it looks and performs nothing like the original. Would not recommend Cartlow at all. Their customer service is unhelpful, the warranty is misleading, and the products don’t seem authentic. Save your money and buy from a more reliable seller! ### 1/5 — Customer service *2025-10-23* The worst customer service experience you will get from them they are not experts and most of time ignore or don’t know how to manage any issues stay away from them this is my advice ### 1/5 — Customer service & Returns *2025-10-14, version 6.3.1* I had the worst experience when it comes to returning a product, it has been 10 days since i requested a return and no one came to pickup the items i send emails as a reminder no one replied to the email, In addition to that whenever you call them they will tell you it will take 3-5 working days and then nothing happen. Also when you put something in the cart and you don’t buy it they start calling you to see why you didn’t buy it , which is very weird. Very unprofessional when it comes to dealing with customers. Personally i wouldn’t buy from the app again. ### 1/5 — كان سابقا ممتاز *2025-09-22, version 6.2.9* اكثر الاغراض لا توصلنا ويقلون انها واصله او في البرنامج يقول انها وصلت وهي العكس وبعض الاحيان الصندوق يوصل مفتوح من قبل الموصل واغراض ناقصه اكثر من 7 توصيلات بنفس المشكلة ### 1/5 — App & Catlow needs improvement *2025-09-17, version 6.2.9* The app has no option to cancel after the order The UAE customer care number is not reachable I have ordered an item on 16th and the app says the item packed status with no further updates App has no chat option support option In general once the payment is done we will need to find an update which comes from cartlow in their own time! ### 1/5 — Scammed, Payment Taken, Terrible Customer Service – My Worst Shopping Experience *2025-09-07, version 6.2.7* ⭐ 1/5 I paid for my order through Tamara, the payment went through, but I never received my items and the app still shows them in my cart. Customer service is completely useless, just telling me to contact the merchant, even though the payment went through their system. I’ve followed up multiple times with no help. This app feels like a scam, it’s dishonest, unprofessional, and a total waste of money. I’ve been waiting for over two weeks, and I regret spending here. If you value your money, don’t buy from this app. ### 1/5 — Bad Experience *2025-09-07, version 6.2.7* I am oder this website but on show oder in processing no packed not delivered i call help line but my problem still than I cancelled my oder and return my money 2 time same 😠 ### 1/5 — الجيفت كارد *2025-09-04, version 6.2.7* ما انصح احد يشتري منهم جيفت كارد شريتها وصارلها اربع ايام ماوصلتني طبعا مايردون على الإيميلات وكلمت الدعم الفني وطبعا محد بينفعك فا نصيحة لاي احد بيشتري جيفت كارد جرب اي موقع ثاني ### 2/5 — Terrible Service *2025-08-11* Waste of time and money, they send defective products and then ask to wait for 7 to 10 days for checking, worst customer service and items **Developer response:** We sincerely apologize for the experience you faced. Your satisfaction is very important to us, and we are committed to resolving this issue as quickly as possible. Could you please provide us with your order number? This will help us investigate the matter and take the necessary steps to make things right. ### 1/5 — Extremely Disappointed with Cartlow – Poor Service and Defective Products *2025-07-24, version 6.2.7* I’ve had a very frustrating experience with Cartlow. I placed two separate orders, and both times the products I received were defective. Despite returning the items immediately, I have yet to receive any refund. To make matters worse, the customer service is almost non-existent. There’s been no proper response or follow-up from their team, and it’s incredibly difficult to get any updates. It feels like once the purchase is made, they completely disregard the customer. I’m extremely disappointed with the lack of accountability and service. I will not be ordering from Cartlow again and would strongly advise others to be cautious. ### 1/5 — Extremely Disappointed – Never Trust Cartlow Again! *2025-06-28, version 6.2.7* I want the world to know how terrible my experience with Cartlow has been. I purchased an iPhone 14 Pro Max through the Cartlow app (on 30 April 2025) via Tamara installment. Shockingly, the phone went completely dead in just 18 days — it stopped working without any physical damage, and never turned back on despite all efforts. I immediately contacted Cartlow support on 20 May and requested a refund or replacement. Since then, it has been nothing but empty promises, repeated emails, and absolutely NO ACTION. Even after returning the item, they failed to provide a resolution. Their support team keeps saying “we are following up with the seller” — this line has been copied and pasted to me for over a month now! To make matters worse: I’ve been paying monthly installments through Tamara for a phone I don’t even have! I’ve had to beg for updates and follow up multiple times, but they don’t respond in a timely or professional manner. They even had the audacity to offer me a 10% discount code instead of solving the problem. As if I would ever buy from them again! This is not just bad service – it is irresponsible, unethical, and a complete violation of consumer rights. I am already in touch with UAE Consumer Protection authorities and Tamara regarding this issue. Cartlow is selling faulty or possibly fake phones and has no proper system for handling complaints or refunds. If you value your money and peace of mind — STAY AWAY from Cartlow. I’m posting this review to warn others before they fall into the same trap. You’ve lost my trust forever. ### 1/5 — Order delivery *2025-06-19, version 6.2.7* Very very disappointed their policy is saying 3 to 5 days delivery but until today I had not received my order I ordered last week 11 of June until today I had not received and worst thing is they don’t have any WhatsApp so I can contact I need to cal them every time and the costumer service they are saying processing they will only say the adjust same thing every time when you cal them like a robot I don’t know when I’m gonna receive my orders 😮‍💨🫩please my suggestion is start using WhatsApp so people can contact you ## Most critical reviews (10 lowest-rated) ### 1/5 — Fraud and Irresponsible Team *2026-07-10, version 6.4.6* I purchased an Iphone 15 pro few months ago and now the phone is not working . all parts of the phone are duplicated, it's not even an iphone . i have already requested return request ( Id : 1450) in your app but there is no response from your side . I am going with legal action against your company and office in Both Dubai and Saudi Arabia . Will fight till end ### 1/5 — Makkah *2026-06-21, version 6.4.5* الخدمه سئه جدا وتتاخر جدااااا والدعم ضعيف جداااا ### 1/5 — Scam scam scam scam *2026-06-02, version 6.4.4* They gonna take your money for nothing ### 1/5 — يطلبون معلومات حساسه *2026-05-21, version 6.4.4* طلبت ستور وطلبو معلومات شخصية زي الهوية والجواز ### 1/5 — Horrible service *2026-04-22, version 6.4.4* Huge delays, when you call customer service they don’t even try to help. ### 1/5 — Misleading Discounts and Fake Pricing on Cartlow *2026-04-04, version 6.4.2* I had a disappointing experience with Cartlow. One major issue I noticed is misleading pricing on products. For example, I came across a listing for a Galaxy Note 10 Plus where the original price was shown as AED 8200, with an 80% discount bringing it down to around AED 789. This is extremely misleading. The Galaxy Note 10 Plus was never launched or sold at such a high price point — not even close. Displaying an inflated “original price” just to show a massive discount creates a false sense of value and misleads customers into thinking they are getting a huge deal, when in reality the comparison itself is inaccurate. What’s more concerning is that the app claims these products come from “trusted suppliers.” This raises serious questions — which trusted supplier ever priced this phone at AED 8200? It simply doesn’t add up. Overall, this kind of pricing strategy damages trust. Transparency and honesty are essential for any marketplace, and unfortunately, this experience made me question the credibility of the platform. ### 1/5 — No customer support *2026-04-01, version 6.4.2* We require reliable customer support for matters such as returns, cancellations, and general inquiries, but unfortunately, there is no proper assistance available. Even when switching the window briefly to check an order number, the chat gets closed, and there is no response afterward. Additionally, when we leave our concerns and queries, there is no reply even after 2–3 weeks. I have been a loyal customer of CART LOW, but due to this experience, I am no longer interested and would not recommend it to others. ### 1/5 — Not as Promised *2026-03-30, version 6.4.2* I placed this order 8 days ago with a promised delivery time of 3–5 days, but it still hasn’t arrived. I’ve contacted customer service three times, and each time I was given the same assurance, which unfortunately hasn’t been fulfilled. There’s also no way to track the shipment on the platform, which makes the situation even more frustrating. Overall, this has been a disappointing experience, and I’m now considering canceling the order. ### 1/5 — Total Waste of Money and Time *2026-01-25, version 6.3.9* This is my second time having a terrible experience with this seller. First, they took my full payment for an order and it has been 10 days with no delivery and no updates. Second, when I actually did receive an item previously, they refused to accept a return even though I was well within the return period. They take your money but provide zero service or accountability. Avoid at all costs! ### 1/5 — Testers are being sold *2025-12-23, version 6.3.7* Such a horrible experience, I ordered three perfumes and I received three testers on which it’s clearly written that they are not for sale and I contacted customer service and after 30 minutes, they said that I will be contacted by some one from their department. I have even emailed the pictures on their email address, which clearly showed that they have sent me perfume testers instead of the original perfume. I should have read the reviews about this application before ordering because all the reviews are negative. ## Most praised reviews (10 highest-rated) ### 5/5 — جهاز فولد 6 حاله ممتاز جدا *2026-07-14, version 6.4.6* شريت جهاز سامسونج فولد 6 والجهاز كانّه جديد شكرا علي مصداقيه Aisha ### 5/5 — Trusted *2026-01-29, version 6.3.9* Honestly its a very very good app and i am soooo happy i am buying 16 pro And the product quality is amazing and very affordable ❤️👌🏻 ### 5/5 — Great value *2025-08-12, version 6.2.7* When you place your order follow it up with a call it will be delivered fast and extremely high quality (make sure you contact cartlow after your order has been placed in order for it or be processed fast ) ### 5/5 — Great quality *2025-08-12, version 6.2.7* “I recently placed an order for a laptop through the Cartlow app, and I’m super impressed! The delivery was prompt, the laptop’s quality is excellent, and the app itself is incredibly user-friendly. Just a few taps and the whole process—ordering, tracking, and communication—was seamless. Highly recommend!” ### 5/5 — Nice product and custmer care *2025-08-11, version 6.2.7* Honestly, the product is brand new and the price is very reasonable for the quality. Personally, I only buy new devices, never used ones—and this seller always delivers clean, original, and reliable items. I highly recommend checking their page from time to time to find what you need. If you’re looking for new tech at great prices, this is the place. Great value, excellent products, and trustworthy service. ### 5/5 — Excellent *2025-03-20, version 6.2.1* Product was in brand new condition. Happy with the purchase. ### 5/5 — Five stars for you *2025-01-28, version 6.1.7* Very accurate app. I bought iPhone and laptop 3 years ago but still in good condition. ### 5/5 — Iphone 13 *2024-10-21, version 6.1.6* Best dealers and delivery on time great work cartlow ### 5/5 — Not a bad app tho *2024-10-19, version 6.1.6* You guys need to chill out bro. You guys are buying secondhand products and literally paying 20-30% less depending of the usage. Do you expect your products to do the dishes and take your dog for a walk for you. Yes, the product might be a little but scratched or something. But honestly in my experience it was different the original case the headphone was a little bit dirty but who cares I want the headphone not the case which was really good as new even tho it said pre-loved good condition. Anyways, thanks Cartlow had an amazing experience and saved a lot money because of the app. Much appreciated ♥️ ### 5/5 — Laptop purchased *2024-08-01, version 6.1.3* Got good laptop and great services --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*