# Cascade PBS — user reviews > 28 indexed App Store user reviews of Cascade PBS by KCTS TELEVISION, rated 3.60/5 from 29 ratings. - Source: https://appshunter.io/ios/app/cascade-pbs/id1578709872/reviews - App overview in markdown: https://appshunter.io/ios/app/cascade-pbs/id1578709872.md - Rating breakdown: 5★ 15 · 4★ 1 · 3★ 5 · 2★ 2 · 1★ 6 ## Newest reviews (8 of 28) ### 2/5 — PBS app so much better *2025-06-27, version 2.3.3* The Cascade PBS app is a poor substitute for the PBS app. Two examples: when I searched for an episode title I found it easily on the PBS app but the same search yielded nothing on this one. Also, I want to save an episode in a series (like American Experience) but I can’t seem to do so in this app. Cascade PBS - if you’re gonna offer a local alternative, you need to do it well! ### 2/5 — Why portrait mode? *2025-06-26, version 2.3.3* Please bring back landscape mode. ### 2/5 — Landscape mode is gone after the recent update! Why? *2025-06-15, version 2.1.0* Please bring it back! Very annoying to have to watch in portrait mode on my iPad. ### 2/5 — still the most annoying app *2025-06-14, version 2.1.0* There's always a new, unpleasant surprise with each update and no action on long standing problems with this app New with this update? The app is frozen in the vertical orientation on my iPad, it does not rotate to the horizontal orientation. Makes it completely useless for watching programs on my ipad now. Still not fixed? The need to login again after a new app update, which none of my other streaming apps require. Why does this happen? Apparently because the update deletes the app database as evidenced by the loss of my watch history and my list of bookmarked programs I want to watch in future. ### 2/5 — Totally useless *2025-01-02, version 1.3* Can’t open unless you are a member ### 1/5 — Cannot get it to work with Chromcast *2023-04-05, version 1.0.7* It is frustrating as it will only play on my IPad and I cannot stream to my TV via chromcast ### 2/5 — Overall a little disappointed *2023-01-30, version 1.0.7* First problem was saving the password. Because all this is done outside of the app on a web page my password did not save so I had to reset and start all over again. Some programs are not available to me as I live in Canada. This was not mentioned when you asked my to donate monthly. I signed up to watch call the midwife which is not available in Canada. Also while using the app you are not able to minimize easily then go back. I managed to have two different episodes playing at the same time. This is clearly an bug that needs to be fixed. I have always admired PBS as a publicly funded organization but this app and your poor communication to your Canadian viewers is very disappointing. ### 1/5 — Free version complete waste of time to download *2022-11-19, version 1.0.4* complete waste of time to download only 3 shows available ## Most critical reviews (10 lowest-rated) ### 1/5 — Landscape mode is gone after the recent update! Why? *2025-09-10, version 2.4.0* Please bring it back! Very annoying to have to watch in portrait mode on my iPad. Still no landscape mode after over a month! Ridiculous not have the option for the iPad! Asking again to please bring it back! ### 1/5 — What happened to iPad landscape? *2025-07-26, version 2.3.4* The latest update messed with the iPad app which no longer plays on landscape. Please fix. ### 1/5 — No Landscape Mode *2025-06-30, version 2.3.3* If Cascade PBS is still interested in viewer support this is likely not the best way to encourage that. ### 1/5 — App crashes at opening *2025-05-11, version 1.3* I love PBS but the functionality of this app is so frustrating! 40% of the time the loading screen freezes/glitches and can’t be fixed (even after quitting/reopening). ### 1/5 — Doesn’t work *2025-05-08, version 1.3* They are happy to take your money. App doesn’t do anything. Be careful, if for some reason you do send them money, because the default is for monthly payments, which you may not have intended. They deserve to fade from existence. Dishonest and incompetent. ### 1/5 — Too bad, very disappointing *2025-04-19, version 1.3* Very frustrating experience trying to set up an account and log in. The Passport section functioned perfectly, what a surprise. But still can’t watch the shows I want to, it keeps telling me I need to set up passport. Horrible app. ### 1/5 — most annoying app *2025-01-19, version 1.3* Constantly asks me to sign in, not only every time I open the app but also after I watched a video and am trying to watch the next video. I see from other reviews this issue has been reported by users a year ago and the app maker committed to fixing the problem. And still the problem exists. ### 1/5 — Absolutely Worthless *2024-05-07, version 1.3* Particularly if you’re in Canada, because many shows are not available. Also, they make it a nightmare to sign in (my login isn’t working with Cascade, but works with the PBS app), and an even worse nightmare if you want to stop donating (for services you’re not getting). It’s like it’s all just set up to rip off seniors who don’t even know they’re subscribed to monthly subscriptions. And they do this all with zero shame. It’s so awful. ### 1/5 — Very annoying *2024-01-27, version 1.2.0* I created a. Account and set up the donation . The money was charged immediately but I could not get past to donation page to watch shows ### 1/5 — Frustrating *2023-12-02, version 1.2.0* Completely confusing… registered with AppleID. Monthly subscription debited from my account and can not log in without doing another donation. Can’t use it. Frustrating customer experience ## Most praised reviews (10 highest-rated) ### 5/5 — Alli said to download the app *2023-03-20, version 1.0.7* Alli said download the app, so I did, and now my life is sufficiently enriched. ### 5/5 — Happy with the app! *2023-01-10, version 1.0.6* Works well overall - looking forward to using it regularly 🙂 ### 5/5 — Just great *2022-11-27, version 1.0.5* I love PBS, but have found their app frustrating at times, so imagine my delight that the new KCTS9 app is so nice to use! I have it on both my phone and Roku, and it’s straightforward and well thought-out on both. The only issue I’ve had is that I have accidentally skipped forward a few times when trying to pause in the phone app, which I think is more an issue of getting used to the UI than a development problem. I know I’ll make more use of my Passport subscription now. Kudos to KCTS9! ### 5/5 — Terrific app *2022-11-08, version 1.0.1* This presents the programs in a format we’ve become accustomed to on other streaming apps. It’s a huge improvement over the clumsy way we used to have to find and view Passport offerings, with just an alphabetic list and no way to resume where we left off in a program. So far it’s been very stable, with no glitches or pauses. Long overdue, and worth the wait! ### 4/5 — Keeps skipping ahead *2022-11-07, version 1.0.1* While I love the app, I find that when watching my show at the end of one it skips to halfway through the next episode. ### 3/5 — Landscape mode is gone after the recent update! Why? *2025-10-28, version 2.5.0* Please bring it back! Very annoying to have to watch in portrait mode on my iPad. Still no landscape mode after over a month! Ridiculous not have the option for the iPad! Asking again to please bring it back! Thank you for finally bringing landscape mode back. ### 3/5 — Great When it Works *2025-02-09, version 1.3* The app both on my phone and on our our Fire TV works intermittently. We have tried it on internal and external drives. It’s so frustrating to not be able to just have regular access to it when you’ve paid a donation and you’re getting into a show and its characters but can’t watch it when you want to half of the time. When it does decide to open up, there have been no problems. ### 3/5 — Fail! *2023-10-23, version 1.1.3* Before releasing an app you need to test it. I paid $60 for year subscription and….nothing. You made the ability to charge a credit card right. But the app doesn’t work at all—and no access to Apple TV either. Get it together, or pull it until ready. ### 2/5 — Intermittently Works, Poor Support *2025-07-23, version 2.3.4* I’ve donated to Cascade PBS and KCTS9 every year. The apps intermittently work, sometimes don’t recognize me despite recent donations. Customer support is poor. Very frustrating. The response that I received from a developer was to contact Donor and Audience Relations. Seriously?! They can’t fix the issues with your software app! ### 2/5 — Intermittently Works, Poor Support *2025-07-21* I’ve donated to Cascade PBS and KCTS9 every year. The apps intermittently work, sometimes don’t recognize me despite recent donations. Customer support is poor. Very frustrating. **Developer response:** Sorry to hear that you are experiencing issues with our app. Our Donor and Audience Relations Team is here to support you. Please contact us via email at customerservice@cascadepbs.org, or by phone at 1-800-937-5287 (M-F, 9am-5pm). --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*