# Casechek — user reviews > 25 indexed App Store user reviews of Casechek by Incompass Medical Solutions LLC, rated 2.60/5 from 61 ratings. - Source: https://appshunter.io/ios/app/casechek/id920956862/reviews - App overview in markdown: https://appshunter.io/ios/app/casechek/id920956862.md - Rating breakdown: 5★ 22 · 4★ 2 · 3★ 2 · 2★ 1 · 1★ 34 ## Newest reviews (8 of 25) ### 1/5 — WORST APP EVER tell your hospitals to use ReadySet *2023-05-22, version 1.9.4* This is the worst app ever lol ### 1/5 — Update 1.9.4 not working *2023-04-06* Just updated to version 1.9.4 which was supposed to fix login issues and I’m greeted with a blank screen when clicking log in. Doesn’t work. Restarted my phone, reinstalled app and I can’t get this to work on my iPhone pro 14. ### 1/5 — Vendors be warned! *2022-10-14* Nightmare of a supply chain solution. Creates more work for everyone involved. Hard working people in SPD, Billing, Scheduling, and OR will waste days of time “tracking” sets and that’s strictly speaking for scheduled cases. If it’s a add on, just forget about it your sets and PO. Someone end this madness! ### 1/5 — Half baked *2021-12-02* Relying on the individual vendors own equipment (smart phones) in order to make the system work is a huge miss. The system is not stand alone like Surgio, where you don’t need to have a working phone to check in trays. A lot of times, vendors are checking in trays at the end of a long day and may have dead phones. Relying on this variable comes off as cheap and half baked. It also takes up space on vendors phones, potentially causing them to need to spend their own money to upgrade. The assumption that vendors will carry the burden of making this ecosystem work is presumptive and, frankly, rude. ### 1/5 — Login is terrible *2021-05-17* App itself once in is manageable BUT my god to get in is terrible .... logging in requires user ID ( usually email) and then entering a password In this day and age why is face recognition or thumbprint access so difficult to add to app especially since I believe app is 2 years old . ### 1/5 — Not worth the money *2020-11-11* As a rep, this is my least favorite application to use. Always a struggle to deal with, especially with accounts that have horrible service. SPD and Hospital Staff want to get rid of it. User interface is glitchy, templates are pointless if any instruments go missing, yet to see any updates for 2 years that improve the app. ### 1/5 — Won’t save your username and password *2018-01-26, version 1.5.2* Yup ### 1/5 — New user *2016-11-03, version 1.3.7* App stuck in loading phase ## Most critical reviews (10 lowest-rated) ### 1/5 — Total junk *2026-02-19, version 1.24.1* I signed up since a facility I frequent made it mandatory. I can’t get past the log in page. It’s and endless cycle of inputting username and password. Seems like it’s going to log in, but nope just back to the initial log in page. Can’t access it at all ### 1/5 — Bad *2025-07-31* Terrible, non-functional app. ### 1/5 — Bad app *2025-01-14* Terrible interface. Feels like my 8th grader made it ### 1/5 — Terrible *2024-12-06* Only people giving this app 5 stars are the ones making money off it. It’s terrible. Slow, clunky, hard to use. Minimal short cuts. MANY BUGS that seem to go unnoticed. ### 1/5 — Horrible user experience *2024-06-18* App constantly crashes You can’t edit trays You can’t add info on trays you would like to add If you have too many trays for one case app crashes I’d rather right it out by hand. App NEEDS severe update. ### 1/5 — Broken company *2024-05-06* Issues: cannot login it just loads and days login over and over again. I have tried uninstalling and reinstalling. Next I tried calling customer suppport, it says press “1”, “2” or “3” for support. All three do not function and the message plays on repeat. Please address your issues, people lose surgeries over this. ### 1/5 — Awful *2023-10-31* Why it so hard to make a user friendly app? Calendar doesn’t work. Constantly logs you out. Simple fixes that they refuse to improve ### 1/5 — Full of bugs and irritation *2023-09-29* The log-in was supposed to be fixed with the new app, but it wasn’t. Kicks you out every time you leave the app so you need to log in multiple times per day. The calendar doesn’t work correctly either. Very frustrating app!! ### 1/5 — Trash *2023-09-12* Tell your hospitals not to use this. Not functional, waste of hours of time. ### 1/5 — Very Frustrating *2023-08-16* The app logs you out after being idle for only a few minutes. To log in you need to use Face ID twice to input your email and password. This becomes very annoying for anyone who has to use the app frequently to manage their deliveries and check for add-on cases. There is also a bug when viewing the schedule. If you click a any future date to check cases for that day the app automatically switches back to todays cases. Sometimes the only way to view cases in the future is to scroll through each day until you get to the day you want. Not very convenient when you have dozens of cases to scroll through before you get to what you want. ## Most praised reviews (7 highest-rated) ### 5/5 — SPD Leadership *2025-05-21* Great tool to keep reps compliant. ### 5/5 — Great app for Vendor Teams *2020-09-09* Keeps all vendors and their teams updated with pertinent case info. Great support team as well! ### 5/5 — Apple Watch compatibility? *2019-02-26* I love this app and use it all day everyday, I wish the company could make it Apple Watch compatible! ### 4/5 — Decent app. A little cumbersome at first *2018-11-26* Gets the job done and necessary at some facilities. However needs an update. Please add Touch ID! ### 4/5 — Good app needs an update *2018-05-29* Please add thumbprint login or save some login info. Nothing about this app need to be extra secure. It needs to be more convenient and easier to open quickly. ### 3/5 — Needs help *2019-10-12* App needs a face login and needs to. STOP. FREEZING. ### 3/5 — Thumbprint Login *2018-07-03* You really need the thumbprint login ASAP. Was told this was going to happen months ago! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*