# Cash Passport — user reviews > 326 indexed App Store user reviews of Cash Passport by Mastercard Prepaid Management Services Limited, rated 4.60/5 from 29 ratings. - Source: https://appshunter.io/ios/app/cash-passport/id663429657/reviews - App overview in markdown: https://appshunter.io/ios/app/cash-passport/id663429657.md - Rating breakdown: 5★ 21 · 4★ 5 · 3★ 1 · 2★ 2 · 1★ 0 ## What do users think of Cash Passport? Overall sentiment: negative **Pros** - 💳 Easy to use - 💳 Convenient for travel - 💳 Secure payment method - 💳 Ability to manage multiple currencies - 💳 Helpful app features **Cons** - 🐛 App crashes and login issues - 🔍 Unclear instructions and poor customer service - 💰 High fees and unfavorable exchange rates - ⏱️ Slow money transfer and loading times - 🚫 Limited functionality and compatibility **Commonly reported bugs** - App crashes and freezes - Login and authentication problems - Inconsistent transaction tracking and balance updates - Inability to transfer funds between accounts **Most requested features** - Improve app stability and user experience - Provide better customer support - Offer more competitive exchange rates and fees - Enhance money transfer and loading capabilities - Expand compatibility and features ## Newest reviews (10 of 326) ### 2/5 — Currencies not visible *2026-08-08, version 52.1.3* To the Developers…. 1. Can you explain why 2 of my currencies are not visible? 2. Unable to select more currencies as half of the app options down the bottom of the screen, are unable to be selected. Can you please tell me how to correct this other than deleting and reloading the app which I am not too keen on doing. Thank you. P.S. have had this card a number of years. ### 4/5 — App not giving notification since last update *2026-07-03, version 52.1.2* Since the last App update. I stopped getting transaction notifications. Yes both my App and iPhone. Everything is turned on. ### 5/5 — So easy *2026-05-09, version 50.0.0* Wow not been abroad for 10 years so this is new to me It’s so so awesome Easy to top up and just use as a normal Mastercard I’m old and I love it lol If I can use it anyone can haha ### 2/5 — Charges *2026-05-09, version 50.0.0* To upload money on to this card they are charging commission and to use the card abroad the the charges are very high. To upload 200 pounds on to the card k was charged 204 pounds. No other travel card charges you like this. Stay away from ### 5/5 — Transfer successful *2026-05-06, version 50.0.0* Excellent ### 5/5 — Stephen Shadbolt *2026-04-19, version 49.0.0* Excellent card to have in your pocket for use in a foreign country. Will definitely be using again in the future. ### 5/5 — Avoids commission *2026-04-18, version 49.0.0* Handy for any country as back up to cash. Can load as you go along in most currencies ### 5/5 — Excellent card *2026-04-10, version 49.0.0* What a brilliant card! So easy to use and top up and to add savings for trips ahead of time. I’ll never go back to cash again! ### 5/5 — Why not *2026-04-10, version 49.0.0* I am very pleased with my Cash Passport. Despite me not being very adept at using the internet etc I have been able to do anything that I wanted very easily. Thank you ### 1/5 — Cash Passport *2026-03-31, version 49.0.0* My Cash Passport app has not been working since I updated it about 11 days ago . You can sign in but when the white circle appears after a few seconds the whole things drops out . I have deleted the app several times but the same things happens . I have rang and emailed several times to card services no help what so ever . They kept saying being reviewed but after 11 days no answers . So no idea what to do seems to me a problematic app not worth it . I would not even give a rating but it is the only to send ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor *2026-07-28, version 52.1.3* Cuts the bottom half off on older iPhones. Refuses to load properly on an iPad. Resizes badly then the buttons vanish. ### 1/5 — Keeps offloading! *2026-07-19* The app would be great, however unfortunately, every time it updates, it completely offloads the entire app, including removing the card from Apple Wallet. When you then open the app, it gives you a message claiming you are using the app for the first time and have to go through the whole set-up process, including removing-adding the card to Apple Wallet. As it’s not really a ‘browsing’ app, this will almost certainly happen when you actually need to add money to the card in a hurry. Whereas I understand the security measures, it does really severely limit its functionality. **Developer response:** We are sorry to hear of the difficulties you have experienced. We strive to provide you with the best possible service, and where this does not meet your expectations, we would like the opportunity to investigate this further. Please email us at prepaidmgmt_cardservices@mastercard.com with the specific issues you were experiencing. ### 1/5 — Problem loading on iPad now did work well till I had to update *2026-07-14, version 52.1.3* No good on iPad ### 1/5 — Lots of Bugs *2026-07-14, version 52.1.3* I always have trouble with this app. It doesn’t engender confidence when you’re overseas and trying to login but can’t. After a few tries I get in but am always anxious that they will lock my account. I use the Apple environment and am used to slick and reliable apps. This one needs a lot of work. ### 1/5 — DOES NOT WORK ON IPAD *2026-07-13, version 52.1.3* Your latest update friggen does not display on iPad. How the f am I able to use my card now if I can’t even see the dam thing to top up etc. ### 1/5 — The new app is non functional *2026-07-06, version 52.1.2* The new app does not work! We are in Europe trying to see how much money we have left. P,ease fix it or put the old app back. ### 1/5 — Terrible *2026-07-03, version 52.1.2* The app is terrible. Shuts down constantly when I open it and won’t let me top up money. Consistently says error. Tried deleting and re-downloading but nothing works. Awful. ### 1/5 — BB *2026-05-14, version 50.0.0* The app has not been working for 4 days so make sure you top up well before you want to use it . Very stressed and disappointed as I have had to borrow funds while away cos app not working . ### 1/5 — Garbage *2026-04-14, version 49.0.0* This has got to be the worst app not to mention the actual card itself is a complete waste of time. Be better to try use monopoly money To pay for things. And when u need help it takes 20 mins to go through the painful experience of grtting through to someone where they tell u theres money on your card yet you cant access it. For what they charge you in fees they could at least step it up. Its 2026 theres no need for a business to be wasting peoples time. Worst experience ever straight robbery ### 1/5 — Rubbish *2026-04-05, version 49.0.0* Will not let me reload the card abroad when I needed it won’t be using again ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2026-08-18, version 52.1.4* This card took a lot of the stress out of a multi-nation trip. Easy to use and top up. Thanks! ### 5/5 — Easy to use *2026-07-21, version 52.1.3* Easy to use bruv ### 5/5 — Makes travel easier *2026-07-09, version 52.1.2* Having the digital wallet plus a physical card means every situation is covered. I do not have to carry large amounts of cash and I can check my balance and top-up when I need to. ### 5/5 — Easy to use *2026-07-03, version 52.1.2* It good to know that you can add, withdraw and move funds easily, convenient and the holder can check their balance anywhere in the world ### 5/5 — Game Changer *2026-06-14, version 50.0.0* Having this card has helped change the way I look at paying for things while abroad. So easy to top up the card while you’re away too. Big thumbs up ### 5/5 — Charles *2026-06-06, version 50.0.0* All good ### 5/5 — Easy *2026-06-03, version 50.0.0* Was advised to get this cash card when purchasing money-so put money on the cash card rather than having cash. Easy to use, easy to top up. ### 5/5 — Cash passport *2026-05-28, version 50.0.0* Great easy to use. ### 5/5 — Brilliant *2026-05-19, version 50.0.0* I love having this cash passport - when I do my shopping atTesco and the exchange rate is good I put a few quid on and it all adds up nicely so when my travels come around I have already extra for my holiday, the only place I can’t seem To use this card is at petrol stations, other than that it’s never been a problem - it’s a must have for anyone ### 5/5 — Very Handy *2026-05-14, version 50.0.0* Been using Cash Passport a few years very handy easy to load and use. Of course there is a fee if you use an ATM as it is a credit card --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*