# Cathay Pacific — user reviews > 1,555 indexed App Store user reviews of Cathay Pacific by Cathay Pacific Airways Limited, rated 4.40/5 from 2,586 ratings. - Source: https://appshunter.io/ios/app/cathay-pacific/id305038764/reviews - App overview in markdown: https://appshunter.io/ios/app/cathay-pacific/id305038764.md - Rating breakdown: 5★ 1,977 · 4★ 200 · 3★ 65 · 2★ 43 · 1★ 301 ## What do users think of Cathay Pacific? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Fast and efficient - 📱 Convenient mobile experience - 💻 Seamless online booking - 🤝 Great customer service **Cons** - 🐛 Frequent crashes and bugs - 🔑 Complicated login process - 🔄 Constant need to re-login - 🚫 Limited functionality compared to website - 🤔 Inconsistent user experience **Commonly reported bugs** - Unable to view/manage bookings - Errors during check-in and boarding pass retrieval - Compatibility issues with newer iOS versions - Unreliable flight status updates - Inconsistent behavior across different devices **Most requested features** - Offline access to booking details - Ability to redeem miles/points within the app - Improved seat selection and upgrade options - Integration with digital wallets for boarding passes - More personalized and customizable features ## Newest reviews (15 of 1,555) ### 4/5 — Easy *2026-08-17, version 15.0.1* Very user friendly. Not difficult to navigate through. Plenty of information available. ### 5/5 — Mrs *2026-08-16, version 15.0.1* Good app user friendly ### 3/5 — Slow *2026-08-12* Slow website so couldn’t book. Transaction cancelled out. Finally used app which was slow too ### 5/5 — Reliable *2026-08-11, version 15.0.1* Cathay App is reliable. There was quite a glitch when I checked in. Had to check in on the web. It picked up on the app. ### 5/5 — Excellent app *2026-08-11, version 15.0.1* Very easy to use. Smooth entry and management of itinerary. ### 5/5 — 方便 *2026-08-09, version 15.0.0* 方便使用 ### 5/5 — Check In *2026-08-08, version 15.0.0* So So easy great airline ### 5/5 — One stop shop *2026-08-06* This is my first experience with Cathay Pacific and I am pleased with what they offer, a one stop shop for booking my vacation. Everything is automated, easy to understand and reasonable. I’m looking forward to this new travel/vacationing relationship with them. ### 4/5 — Mr. *2026-08-04, version 14.9.0* easy to used and very informative. ### 5/5 — 优质的国泰，高端的品质 *2026-08-03* 非常不错的软件，信息清晰，简洁明了，非常易于使用，太棒了 ### 5/5 — 选座方便 *2026-08-02* 选择方便，提示清晰明了 ### 4/5 — Stopover in HKG booking was horrible *2026-07-31* Tried to book a stopover in HKG on return flight and has errors, either stop working or pricing can go from USD $4900 (business) and in next couple of hours to USD 5,500 (mixed class) and when book gave me an error so need to start all over again. Apps does not work except for straight round trip. Even that pricing was so irresponsible that I quit booking. There are others such as SIA or even STARLUX provide better pricing and better apps that CX. ### 5/5 — Fairly simple *2026-07-30, version 14.9.0* Great! ### 5/5 — Check in *2026-07-29* Dịch vụ của hãng rất tốt ! Check in trực tuyến nhanh chóng , tiện lợi . Rất hài lòng và chắc chắn sẽ tiếp tục ủng hộ trong những chuyến đi tới ### 5/5 — Easy to use, uncluttered *2026-07-29, version 14.9.0* Love it that it provides you with what you need, easy to find ## Most critical reviews (10 lowest-rated) ### 1/5 — The worst airline app experience I’ve ever had *2026-08-20* I have been trying to make an account on Cathay so I can accumulate miles and use credit card points for nearly 2 months now. I have tried all of their suggestions, in 4 different countries, 3 different continents, multiple personal e-mail addresses and phone numbers and still have had no luck. When I contact their support line, they say there is no issue on their end. I’ve had friends try to sign up to see if it was something I was doing incorrectly and they all were unable to create accounts. I typically don’t leave reviews, but I’m hoping somebody might see this and help me figure it out. But for now 1 star. Easily worst experience I’ve had with any airline app or website. ### 1/5 — Check in on app *2026-08-09, version 15.0.0* Wouldn't let us check in. No reason why or help in solving issue, very frustrating ### 1/5 — Mr Ed *2026-08-03, version 15.0.0* “Selected the schedule multiple times, but got a system error at checkout. Really poor user experience.” 多次選擇好班次後，到付款環節就收到系統故障。用戶體驗極差 ### 1/5 — Worst customer service *2026-07-31, version 15.0.0* They never pick up the phone. And only bots chat with you in the chatting tool, even you request talking to an agent. Spent hours and solved nothing. ### 1/5 — 重大Bug！连续数日打不开App，完全无法登录 *2026-07-29* App启动持续弹窗【Updating locale information】，无限重试卡死。大陆Apple ID下载、重装、切换网络、重置网络、核对系统地区时区全部操作尝试完毕，连续五天依旧无法进入软件。急需查看、管理航班订单，但客户端彻底瘫痪，只能通过网页版操作太麻烦。严重干扰行程规划。 The Cathay Pacific app keeps popping up the message "Updating locale information" every time I launch it. Tapping "Retry" loops endlessly, and I cannot reach the login page at all. I downloaded the app with a mainland China Apple ID. I have fully reinstalled the app, switched between Wi‑Fi and cellular data, reset network settings, and confirmed my phone’s region, time zone and language are correctly set. No VPN or proxy is running. This issue has lasted for five consecutive days. I rely on the app to manage my flight bookings, and this bug seriously disrupts my travel arrangements. Please fix this localization loading bug as soon as possible. **Developer response:** Dear Sir/Madam, Thank you for your feedback, and we sincerely apologise for the difficulties you experienced with the app. We're pleased to let you know that the issue you reported has been resolved in our latest app release. Please update your Cathay Pacific app to the latest version, R15.0.0 to enjoy the latest features and improvements. Thank you for your continued support and patience. Best regards, Cathay Pacific App Team ### 1/5 — 新版本机票预订功能一直报错 *2026-07-25* 没办法预定机票 ### 1/5 — Terrible app, outdated user experience *2026-07-18, version 14.9.0* Awful app Everything is inconsistent, forces log outs on upgrades, when you add companions and you check in, you get your boarding pass and the others cannot check in on their app. Doesn’t offer camera to scan travel docs and forces you to manually add details. Horrendous app. Only slightly better than their equally poor website ### 1/5 — 非常差 *2026-07-14* 已经完成的值机和选座竟然被更改，你们有什么权限修改乘客自己的值机选择 ### 1/5 — Slow and buggy *2026-07-04, version 14.8.1* Slow and buggy. Interface is not intuitive. ### 1/5 — no upload of booking possible if booking is with partner airlines *2026-06-23, version 14.8.1* Its still not possible to upload a booking that is with partner airlines. This app is from the middle ages. I fly back home and wanted to upload my booking from BA that has a long flight segment from Hongkong to LHR woth Cathay but there is no way to upload my booking code to the app. it works pwrfectly with qatar air but not with carhey. Please programmers repair this fundamental issue ASAP ## Most praised reviews (10 highest-rated) ### 5/5 — 非常期待坐你们的飞机✈️感觉好 *2026-08-25* 希望一直都坐你们的飞机✈️幸福在路上 ### 5/5 — Five Star *2026-08-24, version 15.0.1* User friendly, so Easy to use ### 5/5 — Kavita *2026-08-22* Excellent App- easy to navigate ### 5/5 — Nicely designed and intuitive *2026-08-22, version 15.0.1* 👍 ### 5/5 — 手机app购票 *2026-08-20, version 15.0.1* 非常满意 ### 5/5 — 国泰航空专业服务 *2026-08-20* 行业内领先 ### 5/5 — 今天乘坐的cx607乘务长非常感谢！ *2026-08-20, version 15.0.1* 今天乘搭香港飞金边的cx607航班杨乘务长非常棒，因为原来我购买的商务舱机型是空客330，在没有通知我的情况下换成了空客321，舒适性大打折扣，杨乘务长耐心解释，并答应我把问题向国泰航空反应，应急处理手法非常到位，赞一个！ ### 5/5 — 位置舒适 *2026-08-19* 服务及时 ### 5/5 — Unreal flight *2026-08-19, version 15.0.1* Best airline I have used. Better than Emirates! ### 5/5 — Wow! *2026-08-17* It was so seamless and i appreciated that! Thank you for making it easy to check-in! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*