# CATLINK — user reviews > 282 indexed App Store user reviews of CATLINK by Shanghai Catlink Intelligent Technology Co.,Ltd, rated 2.80/5 from 90 ratings. - Source: https://appshunter.io/ios/app/catlink/id1407845134/reviews - App overview in markdown: https://appshunter.io/ios/app/catlink/id1407845134.md - Rating breakdown: 5★ 33 · 4★ 6 · 3★ 5 · 2★ 5 · 1★ 41 ## What do users think of CATLINK? Overall sentiment: negative **Pros** - 📱 Intuitive and user-friendly interface - 📊 Comprehensive health monitoring and activity tracking - 🔔 Useful notifications for cat usage and health status - ⚙️ Remote control and scheduling capabilities - 🎥 Video recording and photo capture features - 💾 Data backup and restore functionality - 👥 Social features for sharing with other cat owners - 🏥 Health management and veterinary communication support - 🌍 Multi-language support availability - 🎯 Effective device functionality once connected **Cons** - 🌐 Persistent WiFi connectivity issues - 🔐 Requires phone number verification for setup - 🐛 Frequent app crashes and force closures - 🔄 Constant automatic logouts - ⚠️ Poor English translation quality - 🔤 Mixed language display (English, Chinese, other languages) - ⏰ Timezone defaults to China time instead of local - 📏 Inconsistent weight measurement accuracy - 🎬 Video recording not functioning properly - 📱 Device not recognized after app updates - 🔑 Login credentials not accepted despite correct password - ⚙️ Soft stool burial feature broken - 🎮 Widgets removed in recent updates - 📊 Limited historical data viewing capabilities - 🔐 Privacy concerns with excessive personal data collection - 🌐 Connection drops frequently after initial setup **Commonly reported bugs** - WiFi connection fails during setup and frequently disconnects - App crashes during device pairing process - QR code scanning causes app to crash - Device not found errors for various features - Server error messages when changing settings - Phone number binding functionality broken - SMS verification code not being received or instantly expiring - App gets stuck at data transfer screen (33% loading) - Automatic logouts without user action - Account information lost after app updates - Device information disappears after re-login - Weight detection highly inaccurate and inconsistent - Cat identification failing for multiple cats - Notifications displaying in wrong language despite selection - Chinese characters appearing in English interface - Clipboard content being read without permission - Password field limited to 6-14 characters (security concern) - Time zone not respecting local settings - Video not saving or including cat in frame - Setup instructions in Chinese despite English selection - Device offline messages despite active WiFi connection - App layout misaligned when using non-English languages - Hard-coded metric units despite imperial selection **Most requested features** - Metric to imperial unit conversion (kg to lbs, Celsius to Fahrenheit) - Detailed historical records and activity logs - Improved notification system with better translations - Pet identification by type of waste (urination vs defecation) - Manual cleaning button in timed mode without mode switching - Google Home and smart home integration - Ability to share account across multiple devices simultaneously - Improved setup instructions with better documentation - SMS verification code format that accepts numbers only - WiFi password field that accepts spaces - Adjustable feeding intervals for facial recognition mode - Litter type customization options - Real-time weight and humidity display on main screen - Offline functionality without WiFi requirement ## Newest reviews (18 of 282) ### 4/5 — Works ok? *2026-08-19* I've only used the litter box for a few days. And so far the box is working fine. Every time I check it, it's empty. But the app doesn't seem to tell me when the cat has visited very accurately. Sometimes it says no visits for a whole day and I wonder if that could be true? Also the weight changes each time from 3 lbs to 12 lbs. Not important, I guess, but weird. I haven't gotten my first alert about changing the waste bag yet. Will update if/when I do. But short story is the app connected when I set it up, and the litter box is working. So if it will alert me to change the bag, that's all I really need the app to do. ### 2/5 — Hardware Fine- Software Horrible *2026-08-08* The quality of the litter box itself, ease of putting together, and functionality seems great- however, the software reflects a different story. I try to clear errors and I’m left with blank pages. I have to unplug and restart the device. I’m thinking about returning it because of the app itself. ### 4/5 — App is okay *2026-07-06* The app is not the best and not the most user friendly and I know it’s not a huge deal but it’s in military time which yes I can read but I would just rather it not be. It does give updates and show me all the info I need on my cat but there definitely some changes I would love to see ### 2/5 — Buggy *2026-06-30* Super buggy, the words are on top of each other in spots they’re obviously not supposed to be. The 3 second ad in the beginning is a really poor touch considering it’s there every time you open the app. The litter box itself is great, just very disappointed in the terrible quality of the app. ### 2/5 — Update *2026-06-18, version 4.3.0* The recent update knocked the box offline. It’s been a pain to get it connected. One hour later and no luck. Also, you require my location now? ### 3/5 — Updates not good *2026-05-25* Half of the app is still in Chinese despite selecting English as my language. The recent update seems to have messed things up. Coincidently my sensors started getting wonky same time the app updated. And now it seems some of the info on the app is missing, or maybe it’s just on Chinese now..not sure. App is still usable but definitely needs some work. ### 3/5 — New version broke soft stool burial *2026-03-19, version 4.1.6* So I was on V4.1.5, the version indicates V4.1.6 but in my app it says V4.1.7. Now the soft stool burial option is broken. Says device not found. Please fix! ### 2/5 — Not recording video *2026-03-02, version 4.1.5* Not recording videos and the photo saved didn’t even include the cat in it so i can’t verify which cat actually used it. ### 2/5 — 通知提示 *2026-02-20, version 4.1.5* 本来ペットがトイレを使用した際に、排便か排尿かまで通知で分かり、とても便利でした。 しかし、アップデート以降は、「ペットが来ました。」という通知だけになってしまい、非常に分かり辛くて、不便に感じます。 ### 2/5 — El idioma no es correcto *2026-02-09, version 4.1.5* El idioma de esta aplicación, la traducción es nefasta y además el sensor de peso no funciona bien cada vez que hay un registro y el gato se mete pone un peso que no es, ademas esto no se entiende, tenéis que poner foco en la traducción al español porque la mayoría de cosas están en inglés y español está mal escrito entonces deberíais actualizar esto, nos estamos gastando 300/400 € en una máquina y lo mínimos que esperas es que la aplicación funcione bien. ### 3/5 — This app has a lot of connection issues *2026-01-30, version 4.1.3* It always fails when I try to switch to other modes, which is really annoying. 烦！ ### 2/5 — Working but not good *2026-01-27, version 4.1.3* My biggest problem is that I can’t set it to display metric units. It only displays one time a metric weight, when saving a Cat and setting the weight. But the logs are all in lb. ### 4/5 — Not as bad as other reviews suggest *2026-01-24* Most of the negative reviews had to do with connecting to WiFi, see the last few paragraphs for tips on that. In my experience setting up and using this app for the CatLink Open-X litter box (have not had experience with their other products), I found it to be intuitive, and functional. It logs usage activity — helpful for monitoring your cat’s health — and sends notifications for cycles, errors, and waste‑bin reminders. You can also: * Check real‑time status * Trigger a cleaning cycle remotely * Adjust cleaning delay * Switch between manual and automatic modes * Change weight units * Rename the device * View usage statistics * Perform Firmware Updates Additional settings include Kitten Protection Mode, manual‑only mode for acclimating cats, and a “soft stool burial” option that covers softer waste in litter before cycling to prevent smearing. The app also has easy to access video tutorials under "Device Settings" as well as full detailed user manual within "User Help". I did notice a few leftover Chinese characters when deleting activity log entries, but the confirmation prompts revert to English. This and other minor grammar and translation issues that don’t affect functionality will likely be patched in a future update. Cleaning the language barrier issues earns it a 5 out of 5! ~ Now for what many seem to have an issue with ~ Setting up the Open‑X in the CatLink app and connecting it to Wi‑Fi was straightforward for me — not quite as effortless as assembling the unit, but far from difficult. I did notice that the CatLink app has some low ratings in the Apple App Store, mostly tied to connectivity issues. With that in mind, here are two tips that made my setup smoother: 1. Avoid special characters in your Wi‑Fi name (SSID). The manual mentions this, and while my network did include a dash (“‑”) without causing problems, more complex characters may interfere. 2. Temporarily disable Access Control on your router. This was the key for me. Simply setting the router to “allow new devices” wasn’t enough — I had to fully disable Access Control during setup. Once connected and updated, I re‑enabled it with no issues. This isn’t unique to CatLink; I’ve seen the same behavior with with other devices such as robot vacuums. So before blaming the app or the litter box, double‑check your router’s security settings — I’ve learned that lesson the hard way. ### 2/5 — Buono ma.. *2026-01-22, version 4.1.2* L’app sembra fatta bene peccato che la metti in italiano e ti da le notifiche in inglese e metà app rimane in inglese. Poi non rileva bene i dati, a volte è necessario spegnerla e riavviarla perché i dati si correggano. Ora ci da un errore di peso come se la gattina avesse perso 1kg da ieri a oggi ma non è così. Per la versione open x non si capisce se è previsto che rilevi anche il tipo di bisogni che fa, a noi segnala sempre e solo pipì… ### 2/5 — Recent update likely killed my Scooper Pro-X *2026-01-12* I’ve been through everything I know to reset the app and nothing works. Trying to reset WiFi after deleting the app and reinstalling it. Nothing. The emptying process has stopped mid-dump and now, after unplugging and plugging the scooper back in there aren’t even any power lights on. I’ve left an email address and phone number for texts and have not heard word one from anyone. I’m calling the 800 number tomorrow and see if anyone is home. ### 3/5 — Please fix *2026-01-04, version 4.1.1* I have my SCOOPER C08 connect to the application but I cannot tract the usage history of my cat. The application only show 5 records in the main screen. However, The Today’s Record in the icon small calendar icon at the top right show nothing. If you guys don’t know how to retrieve the data and display it, reach me out. May be I can help you fix ### 1/5 — เชื่อมไม่ได้ จะมีแอพทำไม *2025-12-26, version 4.1.0* เชื่อมอะไรไม่ได้ ไม่รู้ซื้อมาทำไม ### 4/5 — Nice one, needs improvement *2025-12-24, version 4.1.0* Been using it with OpenX for 10 days. Works fine but small fixes are expected ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible connection issues *2026-07-12, version 4.3.1* I have had 2 occurrences where my Catlink Litter Box became disconnected from the Wifi and when trying to follow the process to reconnect, the Catlink Litter Box is often undetected, but sometimes will be detected and connected by Bluetooth momentarily whilst trying to configure the network connection, but the Bluetooth connection drops out and the process stops at 30%. I have tried everything to troubleshoot and even reached out for support but was asked for proof of purchase before any help was offered. I have the box and the model details, I bought the device from the Catlink site from Australia but can’t find my invoice. This response happened the first time the device disconnected from my home wifi. I had recently done a firmware upgrade and couldn’t get confirmation from the company if that was the issue. I eventually gave up asking for help and still used the device manually with no app connection. Several weeks later the litter box magically connected again. This time the device connection dropped out, I still tried the usual trouble shooting, even changed the wifi name as suggested somewhere I found reference to connectivity issues. None of it has been successful. I deleted the device from the app and tried to connect it again. I’m really tired of trying. ### 1/5 — Poor design and scaling *2026-05-23, version 4.2.8* Really poorly designed app. It has that magnified/ poor scaling look on an iPhone 17 Pro Max - a bit like the app was designed for an iPhone 5 and then renders up to a bigger screen without using the real estate properly. Unfortunately that means that some menu items can’t even be read fully as they go off screen. Overall not very intuitive and there’s also a few poor translation issues - but you can just about make out what’s what. Please remake or redesign this app. Your machines are good but the app is trash. ### 1/5 — Used to Work *2026-05-07, version 4.2.5* This last update jacked up everything on our Catlink, it stopped recording visits from my cat and doesn’t auto clean after he visits. Junk. ### 1/5 — Ew *2026-04-12, version 4.2.1* The app won’t work anymore with the last update, stopped connecting to WiFi and even deleted and redownloaded the app, went through all the troubleshooting. ### 1/5 — My Scooper SE Stopped Connecting *2026-03-30* Ever since the app updated like half a year ago, my litter box can’t connect to the app which makes the litter box useless since I have no idea when to replace the bag, I have to do it manually every time. This needs to be fixed especially if you are out of the house and want to know how your litter box is doing. ### 1/5 — Constant Error Messages *2026-03-01* Nice litter box, completely useless app. Half of the functions on the app are unusable. I consistently get “server error” messages when trying to change any settings in the app. I’ve tried deleting the app, signing in/out/ resetting my phone, etc. Nothing fixes the issue. ### 1/5 — Nothing Works *2026-02-11, version 4.1.5* I don’t know what was done, but now I cannot connect to the litter box and it won’t empty. Complete waste of $800. ### 1/5 — Mala conexión *2026-01-24, version 4.1.3* Se pierde la conexión fácilmente y por tanto sus funcionalidades ### 1/5 — 後悔沒看評論 *2026-01-21, version 4.1.2* Wifi 跟本連不上爛透了 ### 1/5 — app ไม่ค่อยแจ้งเตือน *2025-12-31, version 4.1.1* ไม่บันทึก vdo ให้ ## Most praised reviews (10 highest-rated) ### 5/5 — Просто космос *2026-02-21, version 4.1.5* Отличный девайс 👍 ### 5/5 — Liaros *2026-01-11, version 4.1.1* Δεν λειτουργεί στο αυτόματο,οπότε η μόνη χρήση είναι με χρονοδιακόπτη,η σύνδεση με το δίκτυο είναι μη διαθέσιμη γιατί κολλάει στο 33% και δεν κατεβάζει τα στοιχεία στη συσκευή .11/1/2026 Μετά την αναβάθμιση σε version 3.08 άρχισαν να λειτουργούν όλα με απόλυτη ακρίβεια η αυτόματη λειτουργία ακόμα και η μέτρηση βάρους και αναγνώριση ποια γάτα είναι μέσα !όσοι εχεται πρόβλημα αλλάξτε version και θα λειτουργεί,ακόμα και η επαφή στο network διορθώθηκε και κατεβάζει τα δεδομένα στη συσκευή.Μπράβο στον Βιοτεχνολογο που έκανε την αναβάθμιση !,,! ### 5/5 — 忠實粉絲 *2025-03-31, version 3.7.6* 看到有人說那家不好，看的挺難過的， 因為我覺得他是我用過產品裡 質量真的很好 ，感應也非常好 所以對貓貓來說非常安全 即便倉容量空間非常大且超級遮臭 ，服務還超級好 如果要說滿分一百那我真的會給他滿分，售後如果您碰到什麼問題都有客服天天在線 線上與您一同操作，為您解答 ， 我想給他差評的可能同行惡意競爭吧？因為wifi放遠才會連不上 但他也會提示 可以掃碼下面的碼 並且連到 內置wifi …很多智能貓砂盆 買完後的就找不到人了 ，你們說他不好 ？我嘗試那麼多我認為其他產品沒有人能超越他了，因為他是能堅持最久 故障最低 又遮臭 又安全 服務最好 售後有保障 還有以舊換新 ✨買到真是賺到 ### 5/5 — Extra *2025-02-23, version 3.7.2* Je l’ai depuis un an et je n’ai aucun souci avec. Si il devait y avoir un problème, c’est celui que je rachèterais, il connaît les chats de ma famille, mais aussi ceux que je garde de temps en temps. ### 5/5 — Great apps *2025-01-18, version 3.6.8* Works well. It does not have that glitch issues after the bugs has been fixed ### 5/5 — Работает *2024-11-05, version 3.5.9* Отличный туалет, приложение работает. Все устраивает ### 5/5 — Recommended App *2024-10-25, version 3.5.8* The App was able to connect to the CATLINK devices we have and we are able to monitor our cat usages and data. ### 5/5 — Offers data backup and restore functionality *2024-03-29* The CATLINK app provides data backup and restore functionality, ensuring the security and reliability of my data. If I switch devices or accidentally delete data, I can quickly recover it through this feature. ### 5/5 — Allows for control of feeder sound and light through the application *2024-03-29, version 3.3.4* Through the CATLINK app, I can control the feeder's sound and light, ensuring a cọmfortable feeding experience for my cats and avoiding issues such as overstimulation or lack of attention. ### 5/5 — Tôi thích chia sẻ *2024-03-29, version 3.3.4* Tôi thích tính năng xã hội của ứng dụng này, vì tôi có thể chia sẻ kinh nghiệm và câu chuyện của mình với các chủ nhân mèo khác; cũng như nhận được lời khuyên từ họ. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*