# CATS-Pass — user reviews > 122 indexed App Store user reviews of CATS by City of Charlotte, rated 4.82/5 from 14,340 ratings. - Source: https://appshunter.io/ios/app/cats-pass/id1570679604/reviews - App overview in markdown: https://appshunter.io/ios/app/cats-pass/id1570679604.md - Rating breakdown: 5★ 10,988 · 4★ 652 · 3★ 183 · 2★ 73 · 1★ 185 ## What do users think of CATS? Overall sentiment: positive **Pros** - 👍 Easy to use and navigate - 🚀 Convenient ticket purchasing - 💡 Helpful for events and concerts - 🚀 Real-time bus tracking **Cons** - 🐛 Occasional app crashes or bugs - 🔒 Restrictive device limit issues - 🔒 Difficult to manage payment methods - 🕰️ Inaccurate bus schedule information **Commonly reported bugs** - Unable to create new user accounts - Keyboard issues during sign-up process - Discrepancies between app and physical bus stop times **Most requested features** - Ability to delete payment methods - Improved bus and train schedule information - Notifications for bus arrival times - Discounted passes for seniors and disabled riders ## Newest reviews (12 of 122) ### 2/5 — Locator!! *2026-07-06, version 1.12.0* The locator is off so I don’t know where the stop is, like it doesn’t punt the right way or show exactly where you’re at ### 5/5 — Great app *2026-07-04, version 1.12.0* Great application for Charlotte. Resident always stays up-to-date and they are rarely any problems. ### 5/5 — Fantastic *2026-06-23, version 1.12.0* Very easy and convinience ### 2/5 — Cash won’t work. *2026-06-20, version 1.12.0* Money was returned from the ticket kiosk. ### 5/5 — CATS is great *2026-06-08, version 1.12.0* I love to ride the bus ### 5/5 — Great app *2026-06-02, version 1.12.0* Great for on the spot ### 2/5 — Warning *2026-05-14, version 1.11.0* Do not rely on this app to tell you when stops are temporary closed and do not rely on the “real time” arrival info. My experience was that the app directed me to a closed stop and then the next bus updated its arrival time later repeatedly before disappearing completely. Unless that bus got raptured, something is just not right with the arrival times reported. It does seem to work fine for showing you routes and trip planning (if you check somewhere else for closed stops). And ticketing is fine too. ### 3/5 — Add-In *2026-04-09, version 1.10.3* For visitors a better explanation of the different passes would help under the “pass type” option ### 5/5 — Ticket purchases *2026-03-09, version 1.10.3* This is a great way to buy transit tickets ### 5/5 — Gratitude *2026-03-08, version 1.10.3* Thank you for the people who orchestrated this app so it can be convenient for everyone! Thank you so much 😇 ### 2/5 — Inaccurate lots of the time *2026-02-13, version 1.10.3* App lies all the time, saying a bus is on time despite it not being on the map at all. Then the bus disappears off the list when it’s scheduled time comes, with no update on an expected time ### 5/5 — Never felt safer!!! *2026-02-11, version 1.10.3* No one can control the actions of another person when it’s in their mind to do something. I don’t care how many officers are present. Spend that money where it’s really needed. Hell I go to work everyday, and fighting eviction with 3 kids in the house. Help me!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — :/ *2026-08-19, version 1.12.0* Just as busted up and wonky as the actually CATS service. ### 1/5 — Fix *2026-07-25, version 1.12.0* My QR code hasn't worked for months ### 1/5 — CATS is pretty terrible. *2026-07-15, version 1.12.0* Born and raised in the Queen City since 1996. Used to loved using the public transportation when I was a bit younger, but now they don’t seem to stand up for any positive change for the community that relies on public transportation. I have never seen people more unprofessional in my life to be quite fair. I get that drivers are just trying to work their 9-5 at this point, but what happend to people who work with the public having good morals and integrity. What’s even more sad is to watch our people treat our own like we are nothing. I understand people in the city are not easy to deal with, but that goes back to CATS lack of training for their employees pertaining to dealing with people in the public. I’ve been using CATS many years and I’m finally glad that I recently was able to switch to a new job location and I no longer have to use CATS anymore. ### 1/5 — A little complicated *2026-07-11, version 1.12.0* Make it more straight forward ### 1/5 — Great *2026-07-02, version 1.12.0* Great app! ### 1/5 — App frequently wrong *2026-06-23, version 1.12.0* It’s clear whatever system they use to track buses just assumes a bus is on time unless told otherwise. Buses will show as on time, then disappear off the list at the time the bus is scheduled to stop, yet the bus does not show up ### 1/5 — Unreliable *2026-05-09, version 1.11.0* The app is buggy and inconsistent. Half the time the bus can’t read the phone screen, if you slide more than one fare the fare won’t count towards the 88 dollar limit, and the customer service doesn’t provide service. Zero stars ### 1/5 — This app is very unreliable *2026-03-10, version 1.10.3* The bus schedule is not clear about arrival times ### 1/5 — Difficult to Find Routes *2026-01-23, version 1.10.3* Honestly, I cannot figure out how to find a route, so there’s no way to determine if I can use CATS. Really should be easier to find the closest stops on both ends of a route… ### 1/5 — Cats monthly pass not activating when I try to activate *2025-11-23, version 1.10.3* I purchased a monthly pass on Friday 21 of November and I am now trying to activate my pass on 23 of November and my pass is not activating. When I slide to activate monthly pass it thinks then goes back to slide to activate. The app even logged me out 4 times and because I also tried to log in on my second phone to get around the issue. Now it say device limit reached I even connected to stronger WiFi and the issue has not been resolved. Im afraid I might have to pay money for a bus pass when I have an unlimited pass and I don’t have much money I did send a review about it to the app but I don’t know what to do and can’t find no help for my situation ## Most praised reviews (10 highest-rated) ### 5/5 — Bus *2026-08-20, version 1.12.0* Cool ### 5/5 — Excellent app *2026-08-17, version 1.12.0* Easy to use, track, search and plan the trip. I used many app in other states’ transportation app. This one I like most. Love this app. ### 5/5 — Pay with Card *2026-08-15, version 1.12.0* Thank you for having a 21st century access! ### 5/5 — Works *2026-08-11, version 1.12.0* Decent ride ### 5/5 — Thanks! *2026-08-04, version 1.12.0* I’m really enjoying this app! It’s so CONVENIENT— for tickets AND checking schedules! ### 5/5 — By far the best transportation app I’ve ever used. *2026-07-30, version 1.12.0* The ease of Charlotte Public transportation and the app give me hope for the future of public transportation across the country. ### 5/5 — Great *2026-07-16, version 1.12.0* Amazing ### 5/5 — QR code *2026-07-14, version 1.12.0* The QR code never gets downloaded. I got an iphone 13. Also credit card option does not gets saved. I hace to put the same credit card for payment all the time ### 5/5 — Ticket purchase missing *2026-07-14, version 1.12.0* I put the ticket in this app using my debit card. My bank statement transaction show the purchase for the app did not show the purchase. I had to take screenshots proving this and put in a work ticket and saw the app but had no results for Customer. ### 5/5 — Driver *2026-07-11, version 1.12.0* Nicole was our train driver. She was the best. Very friendly and helpful --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*