# CB2 — user reviews > 14 indexed App Store user reviews of CB2 by Crate and Barrel, rated 4.90/5 from 844 ratings. - Source: https://appshunter.io/ios/app/cb2/id6458787569/reviews - App overview in markdown: https://appshunter.io/ios/app/cb2/id6458787569.md - Rating breakdown: 5★ 793 · 4★ 28 · 3★ 9 · 2★ 7 · 1★ 7 ## What do users think of CB2? Overall sentiment: mixed **Pros** - 💎 Modern, affordable, and timeless design aesthetic - 👍 Better than website experience for browsing - 💡 Augmented reality feature for visualizing furniture - 🛍️ Convenient mobile shopping experience - ✨ High-quality, cohesive product selection **Cons** - 🐛 AR 'View in my room' feature displays furniture in black space - 🐛 Curbside pickup check-in functionality broken - 🐛 Reviews section shows blank white space - 🐛 Search functionality returns irrelevant results - 🐛 Favorites and add-to-cart buttons frequently fail - 🐛 Saved items disappear and get replaced by random items - 🐛 iPad display is too small/not optimized - 🐛 Cannot play background music while app is open - ⚠️ App stability degraded after Summer 2024 redesign - ⚠️ Inconsistent performance across features **Commonly reported bugs** - AR feature shows furniture floating in black space instead of room view - Curbside pickup check-in does not work - Reviews section displays blank white space - Search returns irrelevant products for basic keywords - Add to cart and favorites buttons malfunction intermittently - Saved items disappear and are replaced by unselected items - App crashes or freezes when loading cards - iPad display renders app content too small **Most requested features** - Ability to delete saved lists and clear clutter - iPad optimization for better display scaling - Background music/audio app compatibility - Improved autofill for login from website ## Most critical reviews (10 lowest-rated) ### 1/5 — Dysfunctional app / Search not working *2025-04-22, version 2025.3* The search functionality doesn’t work. Basic keywords such as “closet”get results for savon bottle bracket, storage box, towel rack. The product team should QA test the app entirely because nothing works. Even signing from the website doesn’t work (autofill is disabled), which is why I installed the app. But the app is not functioning at all. ### 2/5 — AR gone *2026-07-18, version 2026.4.1* The AR view in room feature has disappeared! I am at my wits end trying to troubleshoot my phone/ipad. Seems to be across all devices. ### 2/5 — “View in my room” does not work *2025-09-13, version 2025.7* Although it’s great, they have an AR feature to view a piece of furniture in my room, it simply does not work. All I see is the furniture floating in black space. My app is up-to-date and it just doesn’t work. ### 2/5 — Disappointed *2024-05-31, version 2024.11.1* Can’t save favorites. ### 2/5 — Apple Music not available *2024-05-15, version 2024.11* App does not allow for for music or other audible apps to be played while openn ### 3/5 — Curbside pickup never works *2025-05-06, version 2025.4* I love cb2 but hate the fact that curbside pickup never works on the app. I can never check in & always have to end up calling the store waiting 20 minutes for my curbside order which defeats the purpose of ### 3/5 — CANT VIEW REVIEWS *2025-05-06, version 2025.4* The CB2 app is otherwise great—it does what the website does but better without needing to worry about refreshing or logging in. But there’s a big problem: it is literally impossible to see any reviews in the app. If you expand “reviews,” a white, blank space is all you get. If you click “view all”—again, all the necessary buttons show up but there are no reviews in sight, just a white space. This issue has been going on for multiple years, and they really need to fix it. ### 3/5 — Favorites/Add to cart *2024-07-19, version 2024.12.1* This app is frustrating because half the time I can’t get either of the above to work. I’m trying to buy stuff right now but it won’t let me add to the cart. So I have to remember the item names and order them in the browser. Side note: Can you guys make it so we can delete past lists? I have several blank “saved for later lists” I can’t get rid of. I love the store and brand but the app isn’t working well for me. For reference this is an iPhone 13 IOS 17.5.1. ### 3/5 — Tiny on iPad *2024-06-27, version 2024.12* This app is not good for IPad- it is tiny. ### 5/5 — Excelente *2026-03-26, version 2026.2* 10 ## Most praised reviews (4 highest-rated) ### 5/5 — You gotta love everything! *2025-05-06, version 2025.4* Ive been buying from this store from the moment i walked into one. CB2 is the perfect modern affordable chic and slick brand. My whole home is CB2 cause i just cant get enough of it. No other store, cheaper or more expensive, have the items they have. And the good thing about this brand is that items are timeless and cohesive regardless of which season you bought items in. ### 5/5 — Never functions properly *2024-11-01, version 2024.16* Unfortunately, something happened to the CB2 app around the end of Summer 2024 after some redesign - saved items are never correctly saved in my wish lists, items disappear from the wish lists and are being replaced by random items I’ve never selected. The card loads forever. It was a good app only a few months ago, with just a few minor ordeals. Now it’s very disappointing. (I have a professional account with CB2 and shop almost monthly.) ### 5/5 — Love the CB2 app *2024-03-13, version 1.2.1* It’s about time my favorite furniture brand came out with an app. I love the augmented reality feature that lets you see an item in your space, made choosing my new sofa easy! ### 5/5 — Well done! *2024-03-02, version 1.2* Great experience. For once an app that adds value to just experiencing the website. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*