# CBE Mobile Banking — user reviews > 472 indexed App Store user reviews of CBE Mobile Banking by Commercial Bank of Ethiopia, rated 3.20/5 from 2,657 ratings. - Source: https://appshunter.io/ios/app/cbe-mobile-banking/id1534203410/reviews - App overview in markdown: https://appshunter.io/ios/app/cbe-mobile-banking/id1534203410.md - Rating breakdown: 5★ 1,135 · 4★ 262 · 3★ 195 · 2★ 212 · 1★ 853 ## What do users think of CBE Mobile Banking? Overall sentiment: negative **Pros** - 🚀 Fast and reliable app - 👍 User-friendly interface - 🔒 Robust security features **Cons** - 🐛 Frequent sync failures - 🤔 Limited transaction history - 📱 Compatibility issues on iPhones **Commonly reported bugs** - Sync failed errors - App crashes after iOS updates - Login issues and authentication failures **Most requested features** - Expand transaction history - Improve syncing reliability - Enhance compatibility across devices ## Newest reviews (17 of 472) ### 2/5 — Biometrics Broken *2026-07-08, version 6.0.6* It thinks its Android trying to scan my fingerprint and fails and says login with pin first but cant access that or anything else. Recent update caused it ### 3/5 — App has UI issues and I can’t l log in *2026-07-06, version 6.0.6* It shows a finger print biometric login even though this is an iPhone then when you touch it just shows this screen that says use pin and it is stuck, no way to put in pin or go anywhere. I loved the new update but this is a serious banking app, it is not supposed to have a silly bug like this. I am so tired of going to a branch and resetting the app ### 4/5 — Appreciation 👍 *2026-07-05, version 6.0.6* It would not be an exaggeration to say that the current update is Ethiopia's first impressive banking app to date. Just keep it up and always be at forefront ### 1/5 — The able to access pin entry box *2026-07-05, version 6.0.6* The field is hidden and I’m unable to enter my pin ### 3/5 — Login Issue *2026-07-05, version 6.0.6* I can’t log in after my app was automatically updated to version 6.0.6. I’m seeing a fingerprint screen that says, “Log in with your PIN and you can set up biometrics later,” but there’s no field to enter my PIN. I also can’t log in using my fingerprint. Before the update to version 6.0.6, the app worked great. It was very responsive, and the UI looked good. ### 1/5 — Issue to login *2026-07-04, version 6.0.6* I had setup the app for biometrics on previous version and after updating I couldn’t sign in because the app locked with biometrics ### 4/5 — Mr. *2026-07-04, version 6.0.6* Hello The latest update has issue with switching preferences between pin code and biometrics. Also it is not fetching the last ten transactions to be visible in some accounts. This specific issue begins from July 1st 2026. ### 1/5 — App review *2026-07-04, version 6.0.6* Yesterday July 3, 2026 I updated the CBE iOS app. After the update, I was unable to log in using biometrics. The app displays the message: “Sign in with your PIN first. Biometrics will be set up automatically.” However, when I try to enter my PIN, the app gets stuck on the biometric screen with the fingerprint icon or not redirecting to PIN insertion Form, and there is no option to enter the PIN. Please investigate and help resolve this issue. ### 1/5 — System crash *2026-07-04, version 6.0.6* Your latest update (Version 6.0.6) is not working properly on iOS. Specifically, I am running iOS version 26.5, and the application is requesting that I enter a PIN to proceed, but it does not provide the option or keyboard to actually input it. ### 1/5 — Is not working *2026-07-03, version 6.0.6* Please fix it fast ### 1/5 — Do you think I phone have finger prints on their screen have you tested the new update on I phone *2026-07-03, version 6.0.6* Please test the application on I phone before you give an update ### 1/5 — malfunction *2026-07-03, version 6.0.6* The app has no interface to enter pin code at all ### 1/5 — Disappointing update *2026-07-03, version 6.0.6* The latest update (v6.0.6) broke the login. The PIN field is missing, and only the biometric button is shown. Tapping it asks me to log in by PIN first, leaving me stuck. ### 1/5 — Tee *2026-07-01, version 6.0.5* The app is the worst I’ve ever worked on. It works for a few months and then gives me an error message again and again for days. So I have to use an outside vendor to send money. Frustrating!!! ### 2/5 — Installing problem *2026-06-19* Downloaded to my iphone but i am experiencing a problem, the application says server unreachable plz retry ### 2/5 — Angry *2026-06-18, version 6.0.5* Wtf it’s not working ### 1/5 — Does not work *2026-06-17, version 6.0.5* Does not work. It says “server unreachable”. Please do something. ## Most critical reviews (10 lowest-rated) ### 1/5 — Sync failure and crush on iPhone *2026-08-06, version 6.0.8* This app always have an issue splatter the recent patches. It used to be working with minor sync problems. Once the app is updated which forced me to do so, the application is not working at all and failing due to sync problems. Not able to make any transactions and already cost me a lot. That need to do better!! smh ### 1/5 — App review *2026-08-04, version 6.0.8* Yesterday July 3, 2026 I updated the CBE iOS app. After the update, I was unable to log in using biometrics. The app displays the message: “Sign in with your PIN first. Biometrics will be set up automatically.” However, when I try to enter my PIN, the app gets stuck on the biometric screen with the fingerprint icon or not redirecting to PIN insertion Form, and there is no option to enter the PIN. Please investigate and help resolve this issue. August 4 2026 System Improvement Request The current screenshot function does not capture the complete page and includes unnecessary sections. Please improve the functionality by adding a Download button that enables users to download the full page directly. The download feature should work similarly to the services provided by other banks, such as BOA and Awash Bank. ### 1/5 — eA *2026-07-18, version 6.0.7* Sync Failed ### 1/5 — Update day to day *2026-07-10, version 6.0.7* why app asks day by day update almost it ask update in every 15 day or month built good one that can last ### 1/5 — It actually the most frustrating app ever to have *2026-07-10, version 6.0.7* The bank office is the worest they have a lot of customers and no customer service no professionalism and when it comes to the app it won’t work more than 1 month straight and I will have to go the bank to fix it and like I told u where u trying to go there is no work ethics so how will u want go there I hate it ### 1/5 — About Transactions *2026-07-10, version 6.0.7* It shows little like 10 transactions fix it ### 1/5 — It is not working *2026-07-08, version 6.0.6* The updated app is not working properly required PIN but their is no keyboard to enter PIN ### 1/5 — Update crush the app and failed to update *2026-07-07, version 6.0.6* Please fix updates from crushing the syncing and to activate we still have to go to the main account office not any branch even we have to go to the one branch the account was opened at and for someone that is aboard it is not possible at all. Terrible user experience ! ### 1/5 — App doesn’t work *2026-07-06, version 6.0.6* App doesn’t have PIN option. It is not finished . I can’t sign in and transfer money. App is not finished. Please repair as soon as possible😭 ### 1/5 — Incompetent and lack of tech management *2026-07-05, version 6.0.6* You should test the application before releasing the updates, with more than 30M customers such errors are not acceptable. Only focusing on collecting charges cannot make you stay in the business, try introducing some technologies that even simple fintech companies are using years back. In the age of AI and smart banking, CBE cannot even help the customers use simple banking transactions in a critical time. Shame in you. ## Most praised reviews (10 highest-rated) ### 5/5 — Standing ovation for the new updates 👏 👏 👏 *2026-07-31, version 6.0.8* This app has been getting updates that make it usable, convenient and fast recently. Kudos to the team. Please keep up the amazing work! ### 5/5 — Today update is not working *2026-07-03, version 6.0.6* Not working July 03/2026 ### 5/5 — Good service *2026-07-02, version 6.0.5* This app helped me ### 5/5 — Finally doing great *2026-05-24, version 1.4.6* After update everything looks fine ### 5/5 — Disappointed *2026-04-04, version 1.3.5* Never work outside the country specially if never logged in in a month forget about it you have to visit their branch, CBE should do better ### 5/5 — Update *2026-03-09, version 1.3.5* Update ### 5/5 — Gooood *2025-12-27, version 1.3.5* I don't have ATM cause of this app cardless Withdrawal method.its easy for any payment ### 5/5 — Great service *2025-10-15, version 1.3.5* Easy to use and quick and very convenient, Thank you and keep up the good work! ### 5/5 — The App stops working every three years *2025-10-09, version 1.3.5* If you are using mobile banking to use this app and you want to have access to your account. You have to renew your account every three years in person or through statutory declaration. ### 5/5 — Thanks *2025-09-09, version 1.3.5* Very nice and excellent Application so thanks very much all off you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*