# CBLA Mobile Banking — user reviews > 60 indexed App Store user reviews of CBLA Mobile Banking by Community Bank of Louisiana, rated 4.58/5 from 440 ratings. - Source: https://appshunter.io/ios/app/cbla-mobile-banking/id1287528438/reviews - App overview in markdown: https://appshunter.io/ios/app/cbla-mobile-banking/id1287528438.md - Rating breakdown: 5★ 312 · 4★ 37 · 3★ 15 · 2★ 9 · 1★ 20 ## What do users think of CBLA Mobile Banking? Overall sentiment: mixed **Pros** - 👍🏻 Great customer service - 👍 Very easy to navigate - 👍 User friendly - 👍 Modern and efficient - 👍 Great app - 👍 Helpful - 👍 Secure - 👍 Convenient - 👍 Good improvement over older version - 👍 Timely account updates - 👍 Accessible - 👍 Friendly - 👍 Patient - 👍 Quick and accurate - 👍 Makes banking easier - 👍 Well done and complete **Cons** - 🐛 Glitchy and confusing - 🐛 Old app was better - 🐛 Difficult to navigate new format - 🐛 Inaccurate balance displays - 🐛 Payment issues - 🐛 Lacks certain functionalities - 🐛 GUI reminiscent of old systems - 🐛 No notifications - 🐛 Cannot see card number - 🐛 Confusing account overview - 🐛 Terrible since update - 🐛 Deposits take too long to apply - 🐛 Withdrawals are immediate - 🐛 Locked out frequently - 🐛 Bill pay disappeared - 🐛 No option to lock card **Commonly reported bugs** - App is super glitchy - Account balances show different amounts on phone and computer - Current vs. available balances lead to confusion - Mortgage payments not posting correctly - Late charges due to payment posting issues - Too many glitches for a financial institution - No notifications for transactions - New format does not show account names - Terrible since the update - Nothing but glitches and trouble since update - Deposits take till mid day or beyond to be applied - Numerous times it’s messed up and locked me out - Preferred login options no longer available - Bill pay has disappeared from the app **Most requested features** - Designate categories when paying bills - Add memo note to payment checks - Add memo to transfers between accounts - Option to change memo after saving - Add Zelle to mobile app - Option to lock card if lost or stolen - Ability to see card number on app ## Newest reviews (18 of 60) ### 4/5 — Category trouble *2026-03-03* Wish I could designate categories when paying bills. Also wish I could add a memo note to my payment checks ( like -“ please apply this payment to my escrow account “. ) ### 4/5 — CBLA Online banking *2025-12-02* This app is fairly easy to use and understand. Certain functions of this app require you to call into the branch to get assistance. ### 5/5 — Great improvement *2025-11-14* I find this app very much improved. It is very easy to navigate and I can see and do all the transactions I need from it. ### 2/5 — Please bring the old app back!! *2025-11-06* The new app is super glitchy. I can be logged in to my account on my phone app and on the computer at the same exact moment, they will both show my account is at two different amounts. The “current” vs “available” balances just lead to more confusion. I try to make payments on the app to my mortgage and it won’t allow me to make a payment unless I select the “other” option, next month roles around and it is now listed as having late charges because the “other” payment didn’t post as the payment for that month. Very disappointing in the new app and system. The old system was super reliable and we really wish they would bring it back! ### 4/5 — Helpful *2025-11-06, version 7000000000.0.251000* App is very helpful ### 5/5 — My bank *2025-11-05* Love my bank so helpful and caring ### 5/5 — BBM *2025-11-02, version 7000000000.0.251000* Great app ### 5/5 — Great for my purposes *2025-11-01* I have had great customer care while banking here since moving to the area in 2021. They went above and beyond to help me get set up with my debit card in hard when their machine malfunctioned and I had to work, and they’ve always been helpful and knowledgeable when I need help with an issue which happens rarely. The app is great for my personal use needs, it keeps a mostly real time overview of my current balance and recent transactions, and remote deposits are almost always as simple as taking the pic and sending it. When there’s an issue, they contact me directly and we work through until a solution is found that gets my money available as soon as possible. My local branch is the South Bossier location. ### 3/5 — New change *2025-10-31, version 7000000000.0.251000* Way to many glitches for a financial institution ### 5/5 — Not a fan *2025-10-31, version 7000000000.0.251000* I like the old app. ### 5/5 — Like Your App *2025-10-31* I like your app. It’s easy and convenient. But having your manager, Tracy, assistant manager Destiny and your great tellers at the Toledo Bend branch is also a big plus for you. Someone there is willing to go the extra mile for a customer. This branch reminds me of home town banking at its finest! ### 5/5 — Owner *2025-10-30, version 7000000000.0.251000* Mohamad Ayache ### 5/5 — Great improvement *2025-08-06* I find this app very much improved. It is very easy to navigate and I can see and do all the transactions I need from it. ### 5/5 — Helpful *2025-07-11, version 6000000000.0.250400* App is very helpful ### 5/5 — Upgrade *2025-07-08* Much better than the older version ### 2/5 — Old app better *2025-06-30, version 6000000000.0.250400* Old app was easier. ### 5/5 — BBM *2025-06-26, version 6000000000.0.250400* Great app ### 5/5 — Like Your App *2025-06-25* I like your app. It’s easy and convenient. But having your manager, Tracy, assistant manager Destiny and your great tellers at the Toledo Bend branch is also a big plus for you. Someone there is willing to go the extra mile for a customer. This branch reminds me of home town banking at its finest! ## Most critical reviews (10 lowest-rated) ### 1/5 — Not Your Fault *2025-12-05, version 7000000000.0.251000* GUI reminiscent of MS 3.11 for workgroups ### 1/5 — No *2024-12-23* No, I don’t like the new format. The old one was much better. This new format does not have the name of the account on it. If you have multiple accounts it is hard to find which one you want to check out. ### 1/5 — Terrible since the update *2024-12-02, version 5.0.5910* Nothing but glitches and trouble since update had no problems before update now its terrible ### 1/5 — Account holder *2024-11-19, version 5.0.5910* It’s too confusing because I don’t know exactly what is in my account sometimes. I liked the old app better ### 1/5 — Should have left it like it was. *2024-11-18, version 5.0.5910* Horrible app. The old app was better. ### 1/5 — Not crazy about it. *2024-11-17, version 5.0.5910* There should be an option to lock your card if it gets lost or stole. ### 1/5 — Love my bank…. Hate this new app *2024-11-16* The app is absolutely not as good as it was before. While the layout is ok. The accuracy of the deposits and withdrawals are not. I have seen my deposits take till mid day or beyond to be applied however the withdrawals are immediate. As a business maintaining cash flow properly, this is terrible. I would gladly go back to the way it was before. Love my bank…. Hate this new app. ### 1/5 — just updated and i can’t see how much is in my account *2024-11-01, version 5.0.5910* bad app- not to mention the numerous times it’s messed up and locked me out. worst bank app i’ve used ### 1/5 — Terribly frustrating app! *2020-05-04* Over a year ago I deleted the app because of issues. Was recently assured by CBL tech services the app had improved and was the most secure way to do online banking so, decided to try using it again. After downloading app, setup offered login options. Worked great for the first month. Now, my preferred login options are no longer available. However, I can login by typing user name and password each time BUT bill pay has disappeared! I had to go to go to the CBL website and login to my account to use bill pay. After checking and making sure the app on my phone was the latest version (it is) I’m left with either deleting the app and starting over or simply deleting the app and moving on. Tough choices, I can use another bank I have an account with but would prefer to use my hometown bank. I use online banking extensively and need reliable online service. ### 2/5 — Old app better *2025-12-15, version 7000000000.0.251000* Old app was easier. ## Most praised reviews (10 highest-rated) ### 5/5 — Community Bank 👍🏻 *2026-03-18* I love this bank. Have been doing business with them over 30 years. I no longer live in Louisiana, but CBLA will always be my bank! The customer service is the best. ### 5/5 — Very easy to navigate! *2026-03-02* I find this app very much improved. It is very easy to navigate and I can see and do all the transactions I need from it. ### 5/5 — Hometown Bank *2026-02-18, version 8000000000.0.251200* Five stars for a star bank! ### 5/5 — BBM *2026-02-17, version 8000000000.0.251200* Great app ### 5/5 — Owner *2026-02-14, version 8000000000.0.251200* Mohamad Ayache ### 5/5 — Outstanding *2026-02-13, version 8000000000.0.251200* I love this app and I love CBLA. ### 5/5 — Upgrade *2025-12-29* Much better than the older version ### 5/5 — cbla mobile banking *2025-12-03, version 7000000000.0.251000* probably the easiest app to work with ### 5/5 — G Rew *2025-11-28, version 7000000000.0.251000* User friendly. Very secure. Well done and complete ### 5/5 — Hometown Bank *2025-11-23* Five stars for a star bank! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*