# CBNA Mobile Banking — user reviews > 262 indexed App Store user reviews of CBNA Mobile Banking by Community Bank NA, rated 4.80/5 from 45,121 ratings. - Source: https://appshunter.io/ios/app/cbna-mobile-banking/id1484377074/reviews - App overview in markdown: https://appshunter.io/ios/app/cbna-mobile-banking/id1484377074.md - Rating breakdown: 5★ 38,723 · 4★ 3,989 · 3★ 1,056 · 2★ 328 · 1★ 1,025 ## What do users think of CBNA Mobile Banking? Overall sentiment: negative **Pros** - 🚀 After hours real time digital banking - 👍 Perfect for Every Day Finance Monitoring - 👍 Awesome App - 👍 User friendly bank - 👍 I love my bank - 👍 Great customer service - 👍 Easy to use - 👍 Mobile deposit - 👍 My favorite banking app **Cons** - 😞 WORST BANK EVER - 😞 The worst - 🐛 Constant Server Error - 🐛 Error updating - 🔒 Awkward security design - 🐛 Garbage - 🐛 Not the best app - 🐛 Hard to find - 🐛 Terrible banking experience - 🐛 Ridiculous - 🐛 Horrible - 🐛 Oops something went wrong **Commonly reported bugs** - Frequent password resets and lockouts - Slow or unreliable app performance - Inconsistent bill pay and external account linking - Compatibility issues with older devices **Most requested features** - Mortgage and escrow account access - Autopay feature - Improved transaction history and balance display - Faster account balance updates ## Newest reviews (11 of 262) ### 2/5 — Real time balances *2026-08-23, version 3.37.0* I would like to know my actual balance, even with pending payments or deposits. ### 3/5 — I had to write a review because the rating window blocked my ability to do anything else until I did *2026-07-24, version 3.36.0* Otherwise a solid banking app. ### 2/5 — Pending Issues *2026-07-09, version 3.35.1* It’s dumb when it says it takes the money out and it’s pending and then the money isn’t taken out. It’s almost made me overdraft a few times. You guys shouldn’t take it out or at least not say it taken out until it is. Multiple times now I’ve had 401 day than the next day it’s up to 600 and then two days later back down to 100. Really confusing, if I didn’t keep track of it myself I’d have overdrawn quite a few times ### 5/5 — Great Banking app *2026-06-19, version 3.35.1* Very user friendly, with excellent ways to manage your money ❤️ ### 5/5 — Not sure *2026-06-18, version 3.35.1* Everyone at the Orchard Park branch is amazing especially Janet I LOVE HER ### 5/5 — Rating *2026-06-16, version 3.35.1* Always available ### 5/5 — Trust CBNA *2026-06-14, version 3.34.1* I trust CBNA with my finances. They are always on alert making sure they keep my account safe ### 4/5 — Normally good buuttt *2026-06-14, version 3.28.0* Normally a great app, recently it says it needs update to be used, they have put out updates BUT still can’t use, dunno if it’s some peeing match between Apple and the bank, Android users says no issue but as an Apple user, having an increased issue with reliability if this app. ### 5/5 — Me encanta *2026-06-12, version 3.28.0* Es sencillo y fácil y con muy buena información para brindar ### 2/5 — Cannot use because of update. *2026-06-02, version 3.28.0* This is getting really disappointing. I can’t use the app and check my accounts because now the app wants an update and I cannot update my phone, this is BS. ### 5/5 — Deposit *2026-06-02, version 3.34.1* Super fast and easy and allows me to deposit my check while getting the kids ready for school. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worthless App *2026-08-13, version 3.28.0* Been trying to get to my account! Can not even get close without it freezing🤬😡 ### 1/5 — Can’t upgrade so can’t use App *2026-08-09, version 3.28.0* I’ve deleted and reinstalled with no success when reinstalling the “update”. As a result, I cannot use the App. Disappointed with the change. ### 1/5 — 1 star *2026-07-29, version 3.36.0* Site is always making me change my password and is the hardest site I have ever had to gain access too. ### 1/5 — Slow app *2026-07-15, version 3.35.1* App is so slow! Transfers take way too long, often resulting in other auto pays coming out of my acct and not leaving enough for the community bank transfers. App is awful. As soon as my loan is paid, I will be leaving community bank ### 1/5 — Won’t let me use the app *2026-07-02, version 3.28.0* Tells me that I can’t use the app and I need to update it. I have tried everything from deleting the app redownloading and also turning phone on and off and still it doesn’t work. Super annoying ready to switch banks ### 1/5 — What is wrong with your bank? *2026-06-22, version 3.35.1* Used to be you could transfer money and understand what you were doing now you’ve updated it and I’m so confused. I have no idea what’s going on. Can’t you possibly leave things alone? It’s so confusing to try to figure out how to move my money from one account to another. Possibly I could look for another bank. And what you did to the Wellsville office was terrible. They had all those nice teller stations there and you had some up to do business with your teller there’s no privacy there now somebody could walk right in and walk right up to the drive-in window from behind. Don’t you think about your staff at all obviously not if you did they would have still had that nice taller line like you used to have. I can live anywhere in the nation. I want to live, but I choose to live in the country. ### 1/5 — Más de media hora en espera y solo cuelgan la llamada, No te permite hacer trasferencias fácil mente *2026-06-17, version 3.35.1* Mala muy mala Deben permitir hacer trasferencias rápido y fácil y sobre todo atender las llamadas pro to mas de 30 minutos en espera para que solo no te contesten y cuelguen ### 1/5 — Update *2026-06-09, version 3.28.0* So I am forced to get a new phone to use online banking now because they Require 18.4 on IOS. That’s the dumbest thing A BANK could do. ### 1/5 — Too many useless updates *2026-06-03, version 3.27.0* Once again, I’m locked out of the app when I need it the most mandatory update won’t update just wants me to open the app when it opens. It tells me I have to update it, but it’s already updated. Tells me to open the app the Apple work because it’s not updated. ### 1/5 — App broke *2026-06-01, version 3.34.1* I was forced to upgrade the app today and now it doesn’t launch at all. ## Most praised reviews (10 highest-rated) ### 5/5 — Works great *2026-08-13, version 3.36.0* Love that I can leave notes on my transactions 🙂 ### 5/5 — Best bank *2026-08-11, version 3.36.0* Apps ### 5/5 — Makes everything easy *2026-07-29, version 3.36.0* Have a mortgage and car loan through community along with my checking account. And the App makes it super simple to keep track any payments or scheduling payments on my loans so I don’t have to worry about paying on time ### 5/5 — An App That Works *2026-07-22, version 3.36.0* CBNA makes managing my small businesses and my families accounts easier! ### 5/5 — Simplicity *2026-07-13, version 3.35.1* The app is so easy to use. I have all of my community accounts in one place. I can transfer among accounts. I have bill pay option and can monitor my credit score and budget all in one app. There is also great response through the chat. ### 5/5 — Deposited check *2026-07-11, version 3.35.1* Easy to use on app ### 5/5 — Treasurer *2026-07-02, version 3.35.1* Great job everyone, keep up the good work ### 5/5 — Mr Douglas Montroy *2026-06-30, version 3.35.1* Checking Account and a Debit Card Account ### 5/5 — Ease of use *2026-06-27, version 3.35.1* Very easy to understand and simple HUD. ### 5/5 — Great Service *2026-06-22, version 3.35.1* I’ve been with Community for as long as I can remember! Every employee is so sweet and helpful! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*