# CBS Personal Mobile App — user reviews > 62 indexed App Store user reviews of CBS Personal Mobile App by China Bank Savings, Inc., rated 1.40/5 from 11 ratings. - Source: https://appshunter.io/ios/app/cbs-personal-mobile-app/id1345899975/reviews - App overview in markdown: https://appshunter.io/ios/app/cbs-personal-mobile-app/id1345899975.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 10 ## Newest reviews (18 of 62) ### 2/5 — Keeps getting logged out *2024-12-04, version 2.4* Still bugging a lot especially when i log in and when I click anything inside the app it automatically log me out, every. single. time. Very frustrating especially when this is my main bank account. ### 1/5 — Device not currently listed *2024-02-13, version 2.2* I always use the same device and upon logging in today, it says that “The device is currently not listed as one of your registered devices. Please remove one of your registered devices in order to register this device”. So weird. I only use this device to log in on my account (no other devices registered). How can I even de-register this device if I cannot log in on this device itself and same thing, I tried logging in on other devices and I cannot log in? Please fix this. ### 1/5 — Horrible App *2023-12-04, version 2.2* You’d think that having an app nowadays would be convenient. Unfortunately, for CBS, its not! My issues: 1. No biometric for log in. 2. The app ALWAYS crashes (for me to be able to transfer, I would need to log in 4 times) ### 1/5 — Poor app *2023-10-31, version 2.2* This app really needs an overhaul. Very inconvenient to use ### 1/5 — cant loggin *2023-09-30, version 2.2* it was so good at first, there's no bug and i can log in anytime however after i purchased a new phone for me then download cbs in my new i cant open my account, i tried to change password and ask for assistance in there website however i cant still open my account, my old phone before is not even working thats why i bought new the main problem i cant open my account in this app. very disappointing ### 1/5 — Unregistered device after updates *2023-08-27, version 2.2* It's been a month that I wasn't able to log in because it always says unregistered device when in fact, I'm using the device when I enrolled. I used to love your app but now, I have anxieties whether to continue use your bank or not due to what happened and felt unsafe. 😢 ### 1/5 — GARBAGE *2023-08-01, version 2.1* I’ve been trying for almost a month now to sign up for a new account. All my card details are correct, my internet connection is perfectly fine, and I’ve been trying zillion times to sign up but there’s always an error. CBS online banking, step up! ### 1/5 — App totally garbage *2023-05-31, version 2.1* Just opened and Account way back March 2023 and been trying to sign-up for ATM/ Debit Card but still unsuccessful. Emailed customer service even went to the branch but still not working. This is the WORST bank App ever. They are just telling me that they will reset it, how can they reset if i’m not able to sign-up in the first place . Totally garbage ### 1/5 — Unable to receive OAC *2023-01-03, version 2.1* I’ve been trying to setup my mobile app and I end up stuck waiting for the OAC to be sent to my email address. I already called the branch to confirm that the registered email address is correct. Calling the hotline always fail. This app has a long way to go. Should not have went live in the first place. ### 2/5 — Session Conflict *2022-08-06, version 2.0* Just want to ask why the mobile app always encounters session conflict. I can’t use it properly. Checked app if thera an update but there is not. Got a stable internet connection also. What should i do… Thank you ### 1/5 — Dissatisfied *2022-06-03, version 2.0* I opened my account with them for autoloan purposes. I activated the online banking option way back March and until now I am still unable to register for online banking, it always shows error 5505. Please fix this! Do not expect your customers to always visit ur branch to do their banking needs as it is pure hassle. It’s 2022 and every transaction is done virtually now. ### 1/5 — Always server down zzzzz *2022-03-10, version 2.0* Why is it that this app shows session expired when you just logged in? Also the server is always down, someone should fix this ### 1/5 — This device is not currently listed as one of your registered device *2022-03-02, version 2.0* I was not able to receive OTP. Then i deleted the app and reinstall it, then i cant log in anymore. It saying This device is not currently listed as one of your registered device. I dont have any other device. I already email but no one is answering. Stupid app and stupid helpdesk!!!! ### 1/5 — Unreliable Banking Mobile App *2021-11-09, version 2.0* I have the mobile app for over a year and I had nothing but problems. Im unable to log in, and if I do it expires not even after 2 seconds and I cant get any transactions done online. Such a disappointment. Aside from having issues logging in, almost after every update my device gets unlinked to the account without my knowledge. Sometimes the peek balance doesn't even work. Nowadays a working mobile app is really important since we do not the the same convenience in visiting the physical bank or even have the time to do so. Your mobile app is the worst. ### 1/5 — Device not registered error *2021-11-04, version 2.0* I used to love CBS And your app but after your recent update, which by the way you didn't inform your clients that we will not be able to log in during the time, almost a week, then comes the new update which we followed. But still unable to log in. It says my device is not registered. More than a week of not being able to log in. Then I was advised to call your landline which is not free, so we even have to buy a load to have something taken care of when there should have not been an issue in the first place. This is disappointing. My app is still not working. ### 1/5 — Problem Connecting to the Server *2021-11-02, version 1.9* Hello Chinabank savings, i cannot access the app. The error message says "There seems to be a problem connecting to the server. Please check your internet connection and try again." I can access other apps, so obviously, it is not the internet. Fix this, please, need to make a transaction. TIA. ### 2/5 — Problem Connecting to Server *2021-11-01, version 1.9* Since Thursday I’ve been experiencing this problem. I have a good connection of internet but still having the same error. Please fix. ### 1/5 — IT managers should be fired *2021-11-01, version 1.9* How can a large financial institution online banking system down for almost a week even function? ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs Major Improvement *2025-12-03, version 2.6* I hope the developers take the time to improve this app. It’s already far behind compared to other banking apps. It also keeps closing on its own and suddenly disconnects. ### 1/5 — Worst banking app *2025-09-12, version 2.6* It keeps giving “your session has expired” whenever you try to access anything in account settings. The app is also missing a lot of features. You’re a bank, invest in your app’s UI and features! ### 1/5 — App always closing itself *2025-01-14, version 2.4* The app keeps closing when trying to go to pay or transfer. Had to do multiple tries before it will let you transfer funds without app shutting down ### 1/5 — Unstable app *2024-12-30, version 2.4* I've been using this app several times, but I notice that every time I log in and try to click anything, I'm automatically logged out. I've tried uninstalling and reinstalling it many times, but it keeps happening. Please fix this problem immediately. ### 1/5 — Keeps crashing *2024-12-08, version 2.4* every time I do transactions on this app it always crashes, i can never do things swiftly with this app ever since, maybe there are just few times that the app works smoothly. Such a disappointment ### 1/5 — Device not registered *2024-09-12, version 2.4* I was unable to log in but shows “Device not registered” while I have been using the same device ever since. The CBS appt is very weird giving a lot of issues. The CBS admin was already aware of the issues but they love ignore it due to the fact that they hate their own business and they don’t care about their customers who always encounter issues on the cbs app. I already emailed them as you instructed me to do so but no response from them until now ### 1/5 — Device not registered *2024-09-06* I was unable to log in but shows “Device not registered” while I have been using the same device ever since. The CBS appt is very weird giving a lot of issues. The CBS admin was already aware of the issues but they love ignore it due to the fact that they hate their own business and they don’t care about their customers who always encounter issues on the cbs app. **Developer response:** Hi Alberto. Please be informed that your account can only be registered up to 5 devices. Every time the App was uninstalled after you logged in, it will be added up to your registered devices list. I advise to please email your Account name, User ID, mobile number and email address to helpdesk.cbs@chinabank.ph so they can reset your registered devices list. You may call 8988-7878 for further assistance. Thank you. ### 1/5 — Does not compare to other bank apps *2024-06-27, version 2.2* Not user friendly. Interface looks like it’s a school project. Keeps logging me out. No option for face ID. Always have to log in with my credentials. When you do log in it says it has a problem connecting to a server - even when I have a stable connection. This app doesn’t look like it was planned. Just looks like the team had no choice but to launch this design. ### 1/5 — Garbage *2024-03-23* This app is such garbage! **Developer response:** Hi Alberto. May we know what is the specific error that you encountered? We would be glad to help you. Please send an email at helpdesk.cbs@chinabank.ph or call 8988-7878 to discuss this further. Thank you. ### 1/5 — Trash online banking app ever *2024-02-28* Always crashing and no use at all. You must upgrade your online system and be useful. No sense you have online banking that didn’t work at all. Trash!!! Make it better! **Developer response:** Hi Aus8195. We are willing to assist you on your concern. Please email us the details of the error encountered at helpdesk.cbs@chinabank.ph or call 8988-7878. Thank you! ## Most praised reviews (10 highest-rated) ### 5/5 — Living this app! *2021-09-28, version 1.9* Works like a charm! Been using it for more than five years. ### 5/5 — Device reset *2021-03-22, version 1.8* Thank you for accommodating me thru email and fixing the device registered problem. For any concerns, pls email them. They response for their concerns. 👍🏻 ### 4/5 — Improving quality of service *2021-05-25, version 1.8* Fund Transfer is easier. ### 3/5 — Can’t create an account *2023-06-02, version 2.1* I just opened an account with CBS, I would like to monitor my transaction by having an account with the mobile app. But here I am, I can’t create my account, I have my card handy entered my card info and the pin but I’m getting the message “do not honour”, that’s just it, no further explanation as to why. ### 3/5 — Connection Error for a Week *2021-10-31, version 1.9* No update available but the app would not open for some connection error. Kindly fix. ### 3/5 — Credit Card Information *2021-07-15, version 1.8* Does this app provide financial information for credit card account? ### 3/5 — Internet connection Error *2020-11-15, version 1.7* I cannot access my CBS mobile banking’ There seems a problem connecting to your server. Please check your internet connection. Thats the error pop up to my cellphone. I try to re start my phone and delete the up and download again. But still I cannot access my App. ### 3/5 — Not a lot of features *2020-11-11, version 1.7* I like ChinaBank savings but they need to do a lot of improvements on their app. There’s an option for fingerprint in the settings for added security but when you login n it’s not there unlike bdo it will popup. No option to transfer to other banks without saving the info first which is a hassle for a one time transaction. Not a lot of billers for basic utilities like meralco, converge etc. But overall it’s reliable unlike other bank apps where instapay is always unavailable. ### 3/5 — More improvements *2019-01-15, version 1.3* Seems like this is just new and there are a whole lot more of improvements, with the current interface its easy to use and you can get as much information as possible. Registration can be frustrating at some point but its worth it especially of we are talking about account security. I know that the people behind this are still looking for more ways to improve not just usage but the whole mobile banking experience by itself making it more convenient for customers. ### 2/5 — 2/5 *2025-08-27, version 2.5* I'm really disappointed with this app. It seems to be lacking some basic functions that I'd expect from a modern app. One major issue is that you can't even view the details of your transaction history or access old transactions. It's frustrating to not be able to see my past transactions and get the information I need. Hopefully, the devs will add more features and functionality soon. Until then, it's hard to recommend this app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-04.*