# CBTVA — user reviews > 16 indexed App Store user reviews of CBTVA by Citizens Bank and Trust Company, rated 4.50/5 from 266 ratings. - Source: https://appshunter.io/ios/app/cbtva/id937476584/reviews - App overview in markdown: https://appshunter.io/ios/app/cbtva/id937476584.md - Rating breakdown: 5★ 194 · 4★ 36 · 3★ 14 · 2★ 8 · 1★ 14 ## Most critical reviews (10 lowest-rated) ### 1/5 — sucks *2026-08-14* honestly if i could give this app a zero i would idk if its all bank apps in virginia or just this bank but legit the only thing i can do on this app is see my balance and even then i have to wait at least a day for it to update. i don’t get any notifications or anything and i can’t even switch between my bank accounts . ### 1/5 — Clunky *2025-07-16* Needs to be more user friendly with less restrictions. ### 1/5 — Horrible *2023-07-27* If I could give a quarter of a star I would’ve given it that. Worthless, podunk, useless app. Do better or don’t do it at all. ### 3/5 — Decent app *2026-07-18* Def needs some updating. Not a bad app but very outdated. Also annoying you can’t go back more than 3 months when you’re checking your balance and seeing your activity ### 3/5 — Facial unlock *2026-04-16* Will not unlock with my face ### 3/5 — Ok but not great *2025-05-16* The app itself works fine once I’m logged into it. The problem is that every time I go to log in, I have to put in my log in information and password even though I have selected the option to not do that but use my fingerprint. I don’t have any issues with any other app in this regard. If this can be fixed I will not have any other complaints. You cannot make deposits by taking a picture of the check like you can with some other banks but this is not a deal breaker for me. ### 3/5 — Mobile Banking *2025-05-15* Mobile deposit option would be fantastic ### 4/5 — Works well but limited *2025-08-21* The app works great for basic account review and transfers. However, it would be incredibly helpful to have a mobile deposit option. ### 4/5 — Great community bank *2025-06-06* Great app and easy to use. Statement access in the app would be nice though. ### 4/5 — Great bank fair mobile app *2020-05-31* I love this bank. And I like the app, it has worked well for me. Just needs mobile deposit functionality and I will give it 5 stars. For a bank with as few locations as it has mobile check deposit is badly needed. ## Most praised reviews (6 highest-rated) ### 5/5 — Great Bank *2025-08-29* I’ve been banking with CBTVA for over 25 years . One of the best banks I ever have used. App is good but the service from tellers are great! Definitely recommend! ### 5/5 — My Bank *2025-05-31* 10 out of 10 ### 5/5 — Enjoyable CBTVA *2025-05-13* I really like this app. It’s very easy to use. ### 5/5 — Finally *2014-11-18* Very nice for CBT to join the 21st century. ### 4/5 — Needs work *2019-04-19* Great app. Don’t get me wrong. I love this bank. The only thing that gets me is their update times. Why not set it automatically for early hours of the morning. Say 2am. Instead. I will go in a store and my card get declined because of updates to the server. Even if you have the money for the purchase. Declined. How embarrassing is that. So please, please pick better hours for updates. ### 4/5 — Deposit *2014-11-19* Maybe we can get an update that allows u to take a picture of your check to deposit it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*