# CBUS 311

> Report non-emergency city service requests and issues. (iPhone/iPad app by City of Columbus, Ohio.)

- Source: https://appshunter.io/ios/app/cbus-311/id1608556864 (this page in markdown: same URL + `.md`)
- Developer: [City of Columbus, Ohio](https://appshunter.io/developer/444737203)
- Category: Productivity, Utilities
- Price: Free
- Rating: 1.83/5 from 48 App Store ratings · 35 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 30 MB
- Languages: English, Spanish
- Released: 2022-04-08
- Data updated: 2026-08-23
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/cbus-311/id1608556864/reviews.md

## What is CBUS 311?

CBUS 311 is your one stop source for all non-emergency requests for City services. From reporting a pothole to request bulk trash collection, 311 is here to help you. By contacting 311 you ensure your request will reach the correct City Department as quickly as possible.

## Key features

- Report non-emergency city service issues
- Request bulk trash collection
- Direct requests to correct city departments
- Streamline service requests

## Recent user reviews (10 of 35)

All indexed reviews: https://appshunter.io/ios/app/cbus-311/id1608556864/reviews.md

### 1/5 — Columbus 311: A Stunning Failure of Basic Functionality

*2026-08-19, version 3.15.0*

This is an astonishing level of incompetence for a basic city service.

I attempted to submit a Columbus 311 request on an iPad using the specific link the City provides for Apple users. I completed the entire form, only to discover that the “Done” button at the bottom is effectively inaccessible. The page has a rubber-band scrolling effect: I can pull the page up far enough to see the Done button, but I have to physically hold the screen in that position. The moment I release it, the page snaps back, and the button cannot be activated.

Thinking this might be an iPad-specific problem, I downloaded the CBUS 311 app on my iPhone and tried again. Same problem. I cannot even submit the request.

So after entering all of the information multiple times, using both the City’s designated Apple-user link and its official app on two different Apple devices, I am still unable to complete a basic 311 request because the interface literally will not allow me to press “Done.”

This is beyond frustrating. Residents pay taxes to fund these services. Being able to successfully submit a simple service request should be the absolute minimum standard. The fact that the City has an Apple-specific link and an iPhone app and neither one can reliably complete the submission process is an extraordinary failure of basic testing and usability.

### 1/5 — CBUS 311

*2026-06-26, version 3.15.0*

This app hasn’t been updated in over a year. I guess I expect this considering the Nimrods that run the city

### 1/5 — Totally worthless app

*2026-03-14, version 3.15.0*

Can't set up an account. Can't reset a password. Can't do a damn thing..just like the corrupt city government that it represents.

### 1/5 — Doesn’t load

*2025-11-02, version 3.15.0*

Never got to actually use this app because it never loads past the photo of the city

### 2/5 — Needs improvement

*2025-09-25, version 3.15.0*

Flaky UI, when attempting to create 311 requests often get unable to create request. 

Other times get error, then it creates the request. 

Reached out to 311 via feedback.

### 5/5 — Great App

*2025-06-25, version 3.15.0*

I just love the Cbus app!

### 1/5 — Nice picture

*2025-05-06, version 3.15.0*

So I downloaded the app. When it opens it just displays a picture of downtown Columbus. Don’t get me wrong it’s a lovely picture, but the the app is useless unless you need a screensaver for your phone.

### 1/5 — “cbus” Are you kidding?

*2025-04-26, version 3.15.0*

Who on earth signed off naming this app using a slur? It is disgusting and offensive that anyone associated with the City of Columbus would use this insulting term for our city on an official product. Change it. Further, the app and 311 website run by a private company called Rock Solid promises to sell Columbus citizens’ information “to partners for marketing.” This is a functional and privacy nightmare and whomever signed off on this should be fired.

### 1/5 — Broken

*2024-07-24, version 3.14.0*

Can’t get past entering the location. Can’t use 311 on iPhone on Safari or Chrome either. 🤷🏼‍♀️

### 1/5 — Absolutely useless and infuriating

*2024-07-23, version 3.14.0*

Downloaded to submit a bulk pickup request since the website doesn’t work whatsoever. Unsurprisingly, neither does this app. The address search return nothing at all or sometimes pop-up errors that the address is not within the jurisdiction even when you’re still trying to type. The pop up continues even after you exit and cancel the request as long as you’re still in the app. 

The ‘about app’ section has no options for help or contact numbers. Utterly useless.

## Frequently asked questions about CBUS 311

### What is CBUS 311?

CBUS 311 is an application designed to be a central point for all non-emergency requests for city services. It allows users to report issues such as potholes and request services like bulk trash collection.

### How does CBUS 311 help with city service requests?

By using CBUS 311, your requests are guaranteed to be sent to the appropriate City Department as quickly as possible. This ensures efficient handling of your non-emergency service needs.

### Is CBUS 311 free to use?

Yes, the application is free to download and use. However, it does contain advertisements.

### What kind of services can I request through CBUS 311?

You can report various non-emergency city service issues, such as potholes. Additionally, you can request services like bulk trash collection through the app.

## Version history (last 5 releases)

### 3.15.0 — 2025-04-25

Updated UI, bug fixes and performance improvements.

### 3.14.2 — 2024-09-05

- User can now delete their accounts from the profile page.
- Fixed issue with viewing nearby requests filters.
- Telephone numbers on info boxes can now be clicked to initiate a call.
- Other small usability tweaks.

### 3.14.0 — 2024-06-06

- User can now delete their accounts from the profile page.
- Fixed issue with viewing nearby requests filters.
- Telephone numbers on info boxes can now be clicked to initiate a call.
- Other small usability tweaks.

### 3.13.1 — 2024-01-04

- User can now delete their accounts from the profile page.
- Fixed issue with viewing nearby requests filters.
- Telephone numbers on info boxes can now be clicked to initiate a call.
- Other small usability tweaks.

### 3.13.0 — 2023-12-21

- User can now delete their accounts from the profile page.
- Fixed issue with viewing nearby requests filters.
- Telephone numbers on info boxes can now be clicked to initiate a call.
- Other small usability tweaks.

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## More apps by City of Columbus, Ohio

- [Columbus](https://appshunter.io/ios/app/columbus/id444745167)
- [Columbus Police Mobile](https://appshunter.io/ios/app/columbus-police-mobile/id1462676727)
- [Safe Sleep Columbus](https://appshunter.io/ios/app/safe-sleep-columbus/id1549424369)
- [PICKUP CBUS](https://appshunter.io/ios/app/pickup-cbus/id6451389994)

All apps by City of Columbus, Ohio: https://appshunter.io/developer/444737203

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*