# CCF Mobile Banking — user reviews > 40 indexed App Store user reviews of CCF Mobile Banking by Cornerstone Community Financial, rated 4.80/5 from 3,591 ratings. - Source: https://appshunter.io/ios/app/ccf-mobile-banking/id1326556268/reviews - App overview in markdown: https://appshunter.io/ios/app/ccf-mobile-banking/id1326556268.md - Rating breakdown: 5★ 3,181 · 4★ 230 · 3★ 69 · 2★ 20 · 1★ 91 ## What do users think of CCF Mobile Banking? Overall sentiment: negative **Pros** - 👍 Excellent customer service - 🚀 Convenient mobile banking - 💡 Lots of useful features **Cons** - 🐛 App crashes and freezes - 🔒 Forced phone upgrades to access account - 💰 Expensive for seniors and low-income users **Commonly reported bugs** - Transfer feature never works - Login issues due to offline mode - Inconsistent Touch ID functionality **Most requested features** - Restore member-to-member transfers - Add pending transaction visibility - Improve notification controls ## Newest reviews (10 of 40) ### 4/5 — Terrible - urgent matter *2025-11-08, version 3.17.0* I have iPhone 8plus and can’t afford a new phone how do I do my banking now since it won’t allow me access to my account bc I can’t update- WTH are you people doing to us? Do you think all senior citizens are wealthy and can run out and buy a $1000-$2000 phone? WTH!!!!!! Horrible app other banks don’t do this they give you an option to update I’m talking The big banks and CCF locks me out because I have iPhone 8plus like many other ppl why are tech companies playing God or rather The AntiChrist abd forcing us to get a ne phone My 8plus woks fine except for your ridiculous updates ### 4/5 — Only one transaction *2024-12-10, version 3.18.0* I don’t like I can only make 1 transaction in a day . I don’t understand this concept ### 1/5 — Transfer Feature Never Works and Several Bugs *2024-05-19, version 3.12.0* This app always crashes and gives an oops and error message on their end when you try to make a transfer. I’ve have several issues with the online banking platform over the years. ### 1/5 — Love my credit union *2021-07-13, version 2.31.1* This app is efficient and when needed the representatives are quick to respond with courtesy and professionalism. ### 1/5 — App *2021-06-17, version 2.31.1* Terrible app ... will not let me log details .. keeps telling me app has timed out .. not a good way to start . Second time now I must wait 24 hrs to do this again .. what a waste of my time ... ### 1/5 — App Freezes *2020-06-30, version 2.19.2* The app freezes whenever I login and I’m still being charged $3 for the transfers when I was told that those would be reversed. ### 1/5 — Constant freezing up *2020-06-14, version 2.19.2* Could you fix the contract freezing up if the app. I have to constantly force close the app to fix it. ### 5/5 — 5 star!!!!! *2019-12-23, version 2.15.0* You make banking so easy!!!!! ### 5/5 — Great app with lots of features *2019-11-19, version 2.13.0* Love the app! I can do everything right from my phone rather than going into the branch. A lot of good features that my other bank apps don’t have. Like how fast my balances update too! ### 1/5 — App does not work *2019-09-16, version 2.12.0* The app keeps telling me that I’m offline and must have a passcode enabled for my device, which I do. It then takes me to my settings which only has the permissions for what the app can access. Simply the worst banking app I’ve come across. You are a bank! Make an app that works. ## Most critical reviews (10 lowest-rated) ### 1/5 — Forceful ….? *2026-06-02, version 3.26.1* Nothing like forcing you into a contract with Microsoft or have your access restricted…😡 ### 1/5 — Application *2026-06-01, version 3.34.1* Look out and make sure that your app is up to date because if it isn’t , there is no way of knowing what your actual balance is They used to be great but now. ### 1/5 — app no longer works *2026-05-30, version 3.28.2* Customer of 20+ years. Good bye cornerstone. ### 1/5 — I’m just trying to transfer money *2026-04-20, version 3.33.0* I’m seriously just trying to transfer 38 into my savings before I get ready for work. Instead I get met with shilling and blah blah blah. Seeing no way for me to just transfer my money. ### 1/5 — Can’t update *2025-12-29, version 3.17.0* My device won’t let me update the app. I shouldn’t have to buy a new device to do my banking ### 1/5 — Can’t use bill pay *2025-12-20, version 3.30.0* I can’t use bill pay because the credit union setup the checking account wrong, and they can’t fix it. ### 1/5 — Terrible - urgent matter *2025-11-05* I have iPhone 8plus and can’t afford a new phone how do I do my banking now since it won’t allow me access to my account bc I can’t update- WTH are you people doing to us? Do you think all senior citizens are wealthy and can run out and buy a $1000-$2000 phone? WTH!!!!!! Horrible app ### 1/5 — Forcing a phone upgrade to scan checks *2025-11-05, version 3.17.0* Might have to go to a Credit Union elsewhere now that they’re app is forcing OIS version upgrade. Can’t scan checks without app. I have an older phone and don’t live near their office. I’ve had an account here for only 25 years. ### 1/5 — Terrible - urgent matter *2025-11-02* I have iPhone 8plus and can’t afford a new phone how do I do my banking now since it won’t allow me access to my account bc I can’t update- WTH are you people doing to us? Do you think all senior citizens are wealthy and can run out and buy a $1000-$2000 phone? WTH!!!!!! ### 1/5 — Inept *2025-02-11, version 3.19.0* This app is terrible. Every attempt to access online bill pay, set up bill pay or banking transactions, I run into one obstacle after another. I would rather work with the people trying to extend my car warranty than use this app. ## Most praised reviews (10 highest-rated) ### 5/5 — Fantastic! *2026-08-30, version 3.37.0* Love this credit Union! ### 5/5 — I love this bank *2026-07-07, version 3.34.1* Best decision ever switching to ccf ### 5/5 — Updated site *2026-06-02, version 3.28.2* I have a iPhone 7. Now I cannot get into my accounts!!! HELP ### 5/5 — Review *2026-05-13, version 3.33.0* I love the bank and it’s mobile app and it’s convenient ### 5/5 — CCFCU *2025-01-22, version 3.19.0* I love cornerstone hands down favorite bank and mobile app lowest rates and friendliest people to work with ### 5/5 — Brandyn Ortner *2023-03-29, version 3.1.0* Great customer service, very helpful and very kind. We’ll always love being apart of this credit union ### 5/5 — Happy *2022-11-17, version 2.47.1* CCF. Makes my banking needs easy and convenient. Thank you. ### 5/5 — Help *2021-04-21, version 2.29.0* I spoke with Andrew from the Oregon Ohio branch and he was amazingly helpful!! Great job. ### 5/5 — Confirm *2020-12-01, version 2.24.0* I would like to have one more confirmation before submit. If I had entered wrong amount then big headache ### 5/5 — Fabulousness ! *2020-01-15, version 2.15.1* Just the best --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*