# CDG Zig - Taxis & Cars — user reviews > 242 indexed App Store user reviews of CDG Zig by ComfortDelGro Corporation Limited, rated 4.50/5 from 1,281 ratings. - Source: https://appshunter.io/ios/app/cdg-zig-taxis-and-cars/id954951647/reviews - App overview in markdown: https://appshunter.io/ios/app/cdg-zig-taxis-and-cars/id954951647.md - Rating breakdown: 5★ 1,012 · 4★ 112 · 3★ 30 · 2★ 20 · 1★ 107 ## What do users think of CDG Zig? Overall sentiment: negative **Pros** - 🚀 Efficient booking process - 👍 User-friendly interface - 🚕 Reliable taxi service **Cons** - 🐛 Frequent app crashes and freezes - 🗺️ Inaccurate location tracking and mapping - 💳 Issues with payment methods and billing - 🔄 Unreliable real-time updates on taxi location - 🔒 Concerns over account security and data privacy **Commonly reported bugs** - Unable to receive OTP verification codes - Disappearing booking history and favorites - Inconsistent app behavior across updates - Compatibility issues with newer iOS versions - Inability to cancel or rebook trips **Most requested features** - Advanced booking and scheduling options - In-app chat/communication with drivers - Improved search and location selection - Loyalty program and rewards integration - Support for international phone numbers ## Newest reviews (20 of 242) ### 2/5 — Unusable half the time *2026-03-05* Thanks to cross-platform booking with Grab, you can’t even get a taxi half the time off CDG. Fare apps tell drivers the highest fare across apps, allowing “dynamic price gouging” to do its job of taking more money from your pocket and putting it into corporate pockets. I don’t blame the drivers for wanting the best fare, but it seems to me that taxi apps like CDG have ceased creating price competition, but instead are now doing the opposite. I used to prefer CDG over other apps because I liked getting a real, qualified taxi driver, even if it meant a slight premium. But now, what’s the point? **Developer response:** Dear Sir/Mdm, thank you for your feedback and we apologise for the experience encountered. We would like to investigate further and would appreciate it if you could provide us the incident details with your app review username and contact number at feedback@cdgtaxi.com.sg. ### 3/5 — Only good for the well known spots *2026-01-15, version 8.5.2* Locations are often not very accurate and drivers use their experience instead of the map. This has lead to problems many times as they go to the wrong spot. they think most people get picked up at point A, so I don’t even consider point B ### 1/5 — Misleading rates *2025-08-29, version 8.0.0* The actual charged rate was almost doubled the advertised estimated rate. Customer support says it is what it is. ### 1/5 — Stop the notification spam! *2025-08-17, version 7.3.1* The app has become a mess of notification spam. I am getting multiple notifications a day which is excessive. I’ve now taken to deleting the app and only installing it when I need to get a cab. I genuinely hate this app and will now book a cab using a competitor just because of the amount of notifications this app puts out. L ### 1/5 — Doesn’t work *2025-08-07, version 7.3.1* The option to send a receipt via email does not work, and gives an unhelpful error message. Submitting a help request results in no response. ### 1/5 — Doesn’t function *2025-08-02, version 7.3.1* App never sends confirmation code to Whatsapp nor does it give you an option of using another message service. Zig is not blocked on my phone and the message pops up that my country code does not support this service. Too many other Americans with same country code having no problem for that to be true. Deleted & reinstalled . No change. Garbage ### 1/5 — Traveler *2025-07-27, version 7.3.1* App doesn’t work if you have a US phone number, even it allows you to select the US country code. ### 1/5 — Ndjsjs *2025-04-14, version 7.1.0* Unable to register, every time after putting information and it failed to proceed to the next step ### 1/5 — Scammers in Singapore *2025-03-30* Do not use this cab company and definitely do not add your payment information as they charge your card without providing the services. They charged me twice. They have no customer care number or email. Please be careful. Cannot believe this happens in a country in Singapore! **Developer response:** Dear Sir/Mdm, thank you for your feedback which we received on 31 Mar 2025. We had responded to you accordingly. Thank you for your patience. ### 1/5 — No access *2025-02-28, version 7.0.15* Trying to set up and am not able to. Deleted and tried multiple times. ### 2/5 — Fare price not right *2025-02-22, version 7.0.14* This app used to work really well in 2024. In 2025 suddenly when I see a fare price range, I am getting charged over that by the taxi. Today I got way overcharged for a 15min ride! :( ### 2/5 — As much as I like to support this… *2025-01-20, version 7.0.12* The location field always changed itself and very inflexible! And now they want me to give away my email to them so they willing to fix the issue? Minus another star! ### 1/5 — Failed to accept cards *2025-01-14, version 7.0.11* I tried a visa, master card and American Express card. Every time it failed to accept the payment method. I give up on this app. Fix your stuff before coming to market please. ### 1/5 — Worst app and service *2024-12-11, version 7.0.9* Keep getting email receipts for trips under my account and name in Singapore that I did not make. Luckily that I did not provide any card information in the apps. Feels like my account is compromised and being used by someone else. Reported the issue and they said they fixed it, but still getting those email. Even though I requested my account being deleted. They can’t keep your account secured. What a joke! ### 1/5 — No support *2024-12-06, version 7.0.9* Won’t accept OTP sent ### 1/5 — Unable to Login after Change Mobile number *2024-11-27, version 7.0.4* After changing mobile numbers, I could not login. When I keyed in the OTP, I received the error message :- Account was mismatched between the database and OneLogin. Please contact the administrator ### 1/5 — International card registration? Nope! *2024-10-20, version 7.0.3* Seriously? This app doesn't recognize intentional cards or at least those that I have from US banks. This is ridiculous. ### 1/5 — Charged thrice for no ride taken *2024-09-25* I was charged three times but no booking happened. First time it charged me ahead of the drive and the second and third time got charged another two transactions for retrying. Can someone please check and get back to me. Gautam M name and card ending 4467 **Developer response:** Dear Sir/Mdm, thank you for alerting us to this. This could be a temporary pre-authorisation hold amount that the bank will reverse after the holding period. If you could share your contact details, including your app username to feedback@cdgtaxi.com.sg, we will try to ascertain if that is truly the case. ### 2/5 — Hard to get ride *2024-09-22, version 7.0.2* Lately super hard to get a ride. Even when prices are higher then other ride hailing app. Use to be my go to and only app but got stranded multiple time ### 1/5 — Can’t sign up *2024-09-11, version 7.0.1* United Kingdom isn’t an option to select country when signing up so I cannot join ## Most critical reviews (10 lowest-rated) ### 1/5 — terrible experience *2026-07-02, version 8.9.1* It happened many times that the driver marked arrived but didn't arrived and I was waiting there and need to bear with the extra charge. Some driver also have me waited and last minute cancel the ride. There's no penalty to avoid this situation ### 1/5 — It take too long to feed *2026-05-15, version 8.8.1* The driver charged more fee, but zig use over 1 month and not solve the problem ### 1/5 — Credit card amount blocked and could not get the cab, still amount not credited *2026-05-14* I just booked cab and keep on trying to book the same as i was new to this app, i tried where money got charged 3 times whereas only one transaction got reversed. I would like to suggest don’t attach credit card to the this app. **Developer response:** Dear Sir/Mdm, thank you for your feedback which we received on 14 May 2026. We will investigate and respond to you accordingly. Thank you for your patience. ### 1/5 — What’s App Required *2026-03-12, version 8.6.1* Provided phone number to sign up onto find out I need to install What’s App with no alternative. Not everyone trust Facebook or Meta when it comes to privacy, so why make an app exclusive to What’s App, and force one to install it just to use your app? Might as well call this What’s App Zig ### 1/5 — A total scam *2026-03-09, version 8.6.1* This app is a total scam! It will show that your trip will be, for example, $8-11 and when the trip is done it bombards you with fees! Peak hour charge (there was no indication of time of booking), current booking charge, Platform fee, Admin fee. My trip literally doubled in price when it was completed! $17.25 for 2.9 km when half of it was just this stupid charges. Why not be upfront about costs? ### 1/5 — Unable to verify email address *2026-03-03, version 8.6.1* I’ve had a CDG account for a whole, but having been overseas I haven’t logged in for a whole. Recently received a couple of emails asking me to login otherwise my account would be deleted. I managed to login without issues, but noticed my email address remains unverified. I tried doing a verification and received the code sent to my email, however upon entering the code successfully the email remains unverified! What is the story there? App appears really buggy! ### 1/5 — Unable to book *2026-01-28, version 8.5.2* First trip and Driver cancelled on me and was unable to book another taxi. Promo code has also disappeared. Just use Grab ### 1/5 — Scam platform and corrupted driver *2025-11-26, version 8.3.0* It is a scam plantform. The driver will charge you twice online and offline. And the platform will such drivers. ### 1/5 — No support for Aus mobiles *2025-11-05, version 8.1.1* REALLY POOR DESIGN. Tried to log in and the system supposedly sent an OTP to my Aus number, but no message was received. Pressed “resend” and got an error message saying “This CountryCode does not support this connection type.” You’ve just lost a whole bunch of tourists then. ### 1/5 — Freezes freezes freezes *2025-10-24* This app freezes once you make a booking, stops responding and you have no idea whether a cab is booked. Then when you had enough and tap repeatedly on the cancel button that’s not responding, a cancellation messages comes up along with the notification you have managed to booked a cab, which is now cancelled thanks to the stupid app. **Developer response:** Dear Sir/Mdm, thank you for your feedback and we apologise for the experience encountered. We would like to investigate further and would appreciate it if you could provide us the incident details with your app review username and contact number at feedback@cdgtaxi.com.sg. ## Most praised reviews (10 highest-rated) ### 5/5 — Lost Phone *2023-04-08, version 6.10.2* I left my phone in the taxi by accident. Calling customer service was super efficient and within 10 minutes the driver turned around and delivered the phone to me. I was so impressed by the support from customer service and the driver. Well Done Comfort! ### 5/5 — Finally works on international phones! *2023-02-14* Was a nightmare before, even after COVID… well within a year of opening back up someone realized foreigners use cabs and don’t want to get a local sim with VoIP so prevalent! Now, just need more coverage as some areas after 17:00 are simply ridiculous wait times to get a response. Sorry SMRT: no international number easily entered in your app, you LOSE to ZIG! **Developer response:** Dear Sir/Mdm, we are glad that you like our app and service. Thank you for rating us. ### 5/5 — Works well *2022-10-26, version 6.8.0* I always use this app to request for a taxi. ### 5/5 — Fully Integrated from Booking to Payment *2021-05-06, version 6.0.3* They’ve really improved this app so that the entire experience is seamless from the booking of your cab to it’s tracking and final payment via credit cards or PayLah! Or NETS. ### 5/5 — Awesome updates! *2021-03-09, version 6.0.2* A welcome update to the old Comfort App! Was deterred from using the app due to previous bad experiences but this update is amazing! Able to concurrently book another cab for my mum while using the app myself. Also able to get rides easily and pay for street hails. Great app! ### 5/5 — User friendly *2021-02-25, version 6.0.2* Excellent app with easy navigation options. ### 5/5 — Load of rubbish *2019-09-12, version v5.1.2* App does not send text with code to UK mobiles - I must have tried a dozen or more times across 3 visits!... won’t bother again! ### 5/5 — So Simple!! *2019-06-12, version v5.0.0* Me and my partner used the app whilst visiting Singapore.. what an easy app to use, so straightforward it’s fool proof, taxi turns up in a matter of minutes as well!! ### 5/5 — Almost daily reinstall *2019-03-28, version v4.0.7* Besides being a great leap backwards in Appland, it’s one I try to use approx 1.5 times daily. Unfortunately it hangs so often I have to reinstall 4-5 times per week!! Get your act together, CDG!!! ### 5/5 — Rubbish *2019-03-07, version v4.0.6* The latest version of this app sucks. Where the hell is advance booking? Setting something as ‘done’ (ie defining home leads one entering the home address repeatedly) This is terrible --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*