# CDK Lane 3.0 — Mobile App for Service Lane

> Mobile app for automotive service advisors to manage customer check-ins and repair orders. (iPhone/iPad app by CDK Global, Inc..)

- Source: https://appshunter.io/ios/app/cdk-lane-30/id1191983352 (this page in markdown: same URL + `.md`)
- Developer: [CDK Global, Inc.](https://appshunter.io/developer/931492193)
- Category: Business
- Price: Free
- Rating: 2.20/5 from 38 App Store ratings · 12 written reviews indexed
- Age rating: 4+
- Requires: iOS 18.0 · 40 MB
- Languages: American English, Canadian French
- Released: 2017-10-10
- Data updated: 2026-09-03
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/cdk-lane-30/id1191983352/reviews.md

## What is CDK Lane 3.0?

Current CDK Service customers, CDK Lane 3.0 is now available! This next evolution of CDK Service software with Lane 3.0 simplifies the workflow and provides a more efficient user interface for the Service Advisor, and a better experience for the customer.
 
Using state-of-the-art mobile technology, Service Advisors can greet customers at their vehicle, scan their VIN, and roll the appointment into an RO with a few simple taps on an iPad. No appointment…No problem. Just scan the VIN, enter the customers information and move on. Advanced DMS integration makes creating a new customer faster than ever before.
 
With our new application, you can perform a customized vehicle walk around in the time it takes most systems to pull up customer information. Attach pictures of damage to the Repair Order, perform touch vehicle markup, note concerns, and even upsell services all on the iPad while your customer is still standing next to you. With access to customers and vehicle history, including any previously declined services, Service Advisors are equipped to provide the highest level of customer service.
 
The new user interface is designed to feature a hub-and-spoke workflow vs. the traditional linear workflow. This allows the Advisor to navigate to wherever he needs to go within the application without taking time-consuming, needless steps.
 
Faster, easier, and more profitable than anything ever seen in automotive fixed operations, CDK Service with Lane 3.0 takes Automobile Dealership Service Departments to the next level.

## Key features

- Customer greeting at vehicle
- VIN scanning
- Repair order creation
- Vehicle walk-around inspections
- Damage photo attachment
- Customer and vehicle history access
- Hub-and-spoke workflow

## Recent user reviews (10 of 12)

All indexed reviews: https://appshunter.io/ios/app/cdk-lane-30/id1191983352/reviews.md

### 1/5 — Trash

*2026-08-12*

Worst system I’ve ever worked with constantly fails. They do nothing for app support and they do nothing to fix the current situation at hand. I’m now on my 10th. Try trying to log into the stupid thing and it will not work. You’re a multi billion dollar company what the hell is wrong with you

### 1/5 — Trash

*2025-09-25*

This is the worst software I have ever worked with, it fails constantly, crashes, server side errors- my dealership fell into this trap and we have felt the pain daily.  A two minute write up takes 15 minutes on average and embarrassing moments in front of customers apologizing for wasting their time. I’ve lost many sales to this, this program actually prevents sales. Not to mention when it’s working “properly” it loads and loads and loads leaving dead time between you and the customer. I would prefer a brick over this because at least I know what the brick will do next. No notification after tech puts his estimate in smart, if parts will even stay on the sheet you are lucky. It rides on the back bone of CDK drive which is a good program. But it can’t even transfer it own data into a program owned by its own company….. total trash. They need to completely scrap the web based programming and create an application. So all the loading and upload can be done in the background.

### 1/5 — Trash

*2025-09-20*

This is the worst software I have ever worked with, it fails constantly, crashes, server side errors- my dealership fell into this trap and we have felt the pain daily.  A two minute write up takes 15 minutes on average and embarrassing moments in front of customer apologizing for wasting there time. Not to mention when it’s working “properly” it loads and loads and loads leaving dead time between you and the customer. I would prefer a brick over this because at least I know what the brick will do next. No notification after tech puts his estimate in 5 , if parts will even stay on the sheet. It rides on the back bone of CDK drive which is a good program. But it can’t even transfer it own data into a program owned by its own company….. total trash

### 1/5 — Will not stay running iPhone 13 Pro Max

*2024-06-05*

The application closes in the middle of customer write up and also every time the phone screen locks. It sometimes takes several attempts to log back in. E-signature also stopped working. Is there a fix or a more compatible device? Right now the app is unusable. Using iPhone 13 Pro Max. Thank you.

### 3/5 — Buggy

*2023-10-26*

Won’t pause in service lane inspection- very disruptive to daily operations

### 5/5 — So much better

*2023-10-26*

This app has improved tremendously! I love using it on my phone or on the tablet. But it makes it so easy to write a repair order from the palm of your hand! Thank you for continuing to improve it!

### 1/5 — BUGGY

*2023-08-05*

First, the vin scanner is next to pointless. Second, why is there an option to remember login when it NEVER does. You’re subject to the annoying 2 step authentication every single time. We don’t have time for all the errors it gives either. Obscure stuff nobody’s ever seen, requiring you to go to the dumpster fire of CDK on a desktop to fix. Kind of kills the point of using the app…

### 3/5 — Scanner unresponsive and bugs often

*2022-09-08, version 3.22.1*

VIN and License scanner stopped working almost completely. Unable to decode VIN msg with several makes and models after building a repair order. The app is very convenient to have on my iPhone and I will continue to use it despite some of the features not working properly. Hope to see improvement soon!

### 1/5 — Bad ease of access

*2021-07-02*

There’s no flow to this system sadly. The VIN feature is very bad, takes a long time to scan the vin. Takes a long time to roll RO to print.

### 2/5 — Connection issues

*2021-02-17*

Program disconnects from wifi often, then just spins and does nothing until you turn off the wifi and reconnect.  Frustrating to use...

## Frequently asked questions about CDK Lane 3.0

### What is CDK Lane 3.0?

CDK Lane 3.0 is a mobile application designed to simplify workflows for automotive service advisors. It allows for efficient customer check-ins, VIN scanning, and repair order management directly from an iPad.

### Who can use CDK Lane 3.0?

This application is specifically for current CDK Service customers who are service advisors in automobile dealership service departments.

### Does CDK Lane 3.0 integrate with other systems?

Yes, CDK Lane 3.0 features advanced DMS integration, which helps in faster customer creation and seamless data flow for repair orders.

### Can I add photos of vehicle damage with CDK Lane 3.0?

Yes, you can attach pictures of vehicle damage directly to the Repair Order and perform touch vehicle markup while with the customer.

### How does CDK Lane 3.0 improve efficiency?

The app utilizes a hub-and-spoke workflow, allowing service advisors to navigate the application more freely without unnecessary steps, leading to faster operations.

### What devices does CDK Lane 3.0 support?

CDK Lane 3.0 is supported on iPhone, iPad, and iPod devices.

### How often is CDK Lane 3.0 updated?

The latest version is 3.35.2, and the app was last updated on March 20, 2026, indicating regular updates for improvements and new features.

### What is the user rating for CDK Lane 3.0?

CDK Lane 3.0 has a user rating of 2.3 stars based on 36 ratings, suggesting room for improvement in user satisfaction.

## Version history (last 5 releases)

### 3.36.1 — 2026-08-24

Minor enhancements.

### 3.36.0 — 2026-07-09

Minor enhancements.

### 3.35.2 — 2026-03-20

26.x Bug fixes and save inspection issue

### 3.35.1 — 2026-03-17

Minor enhancements and bug fixes.

### 3.35.0 — 2026-01-22

Minor bug fixes.

## Apps similar to CDK Lane 3.0

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Krishna Bullion](https://appshunter.io/ios/app/krishna-bullion/id1589772140) | — | Free | Business |
| [Focus Building Inspections](https://appshunter.io/ios/app/focus-building-inspections/id1587251620) | — | Free | Business |
| [Eighty6 Shop](https://appshunter.io/ios/app/eighty6-shop/id1587187340) | 5.0 (1) | Free | Business |
| [Trade Free](https://appshunter.io/ios/app/trade-free/id1582525640) | — | Free | Business |
| [Esupl POS](https://appshunter.io/ios/app/esupl-pos/id1579242840) | — | Free | Business |
| [Infovisa Client Conference](https://appshunter.io/ios/app/infovisa-client-conference/id1580812080) | — | Free | Business |

## More apps by CDK Global, Inc.

- [CDK Used Lot Intelligence](https://appshunter.io/ios/app/cdk-used-lot-intelligence/id594100682)
- [CDK Service Connect](https://appshunter.io/ios/app/cdk-service-connect/id604189863)
- [CDK eSignature](https://appshunter.io/ios/app/cdk-esignature/id776288698)
- [CDK Service Mobile Desktop](https://appshunter.io/ios/app/cdk-service-mobile-desktop/id970712092)
- [CDK MobileLink](https://appshunter.io/ios/app/cdk-mobilelink/id1030053589)
- [CDK Communicator](https://appshunter.io/ios/app/cdk-communicator/id1098903692)

All apps by CDK Global, Inc.: https://appshunter.io/developer/931492193

## Related topics

[cdk serviceview](https://appshunter.io/ios/topics/cdk-serviceview) · [cdk modern retail](https://appshunter.io/ios/topics/cdk-modern-retail) · [cdk service](https://appshunter.io/ios/topics/cdk-service) · [cdk](https://appshunter.io/ios/topics/cdk) · [appfueled](https://appshunter.io/ios/topics/appfueled) · [cdsl myeasi app](https://appshunter.io/ios/topics/cdsl-myeasi-app) · [dealerrater for dealerships](https://appshunter.io/ios/topics/dealerrater-for-dealerships)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*