# CDK Modern Retail CRM

> Mobile dealership management and customer relationship toolset for sales staff. (iPhone/iPad app by Data Software Services LLC.)

- Source: https://appshunter.io/ios/app/cdk-modern-retail-crm/id1288617058 (this page in markdown: same URL + `.md`)
- Developer: [Data Software Services LLC](https://appshunter.io/developer/616159616)
- Category: Business, Shopping
- Price: Free
- Rating: 2.19/5 from 296 App Store ratings · 114 written reviews indexed
- Age rating: 4+
- Requires: iOS 16 · 106 MB
- Languages: English
- Released: 2018-04-10
- Data updated: 2026-08-16
- Monetization: paid
- User reviews in markdown: https://appshunter.io/ios/app/cdk-modern-retail-crm/id1288617058/reviews.md

## What is CDK Modern Retail CRM?

CDK Modern Retail CRM is a fully portable, interactive Customer Relationship and Dealership Management toolset available on a mobile tablet. This allows dealership sales staff to complete much of the process via a mobile device – at any time, from anywhere, without ever accessing sales tools through a traditional PC

The CDK Modern Retail CRM App provides access to all CRM sales functionality to log prospects, search inventory, quote customers, track test drives, and follow up.  CDK Modern Retail CRM provides ability to manage showroom, phone and internet leads no matter their location, and respond using phone, email or text tools to capitalize on every business opportunity. Real-time integration features with the in-store CRM ensures up-to-date data is available to authorized users at all times. These features include:
 
·        Search engine of customers and prospects.
·        Vehicle VIN scanner to instantly upload trade information.
·        Full vehicle walk-around to note damage with text, picture or video
·        Dual-sided drivers license scanner.
·        My Day page feature to keep track of contact info of potential customers.
·        Organizer page to consolidate calendar dates, phone numbers, and email addresses.
·        Vehicle Inventory search engine to find the desired vehicle through the dealership’s inventory.
·        Detailed vehicle descriptions and photos
·        Two-way text messaging platform to communicate with car shoppers
·        Sales Process management with Real-Time quoting tools
·        Mapping of the test drive
·        Fully Secured Credit application
·        Digital Documentation

## Key features

- Prospect logging
- Inventory search
- Customer quoting
- Lead management
- VIN scanner
- Driver's license scanner
- Two-way text messaging

## What do users think of CDK Modern Retail CRM?

Overall sentiment: negative

**Pros**

- 🚀 Take dealership to next level
- 🚀 Entire sales process on tablet
- 👍 Smooth and easy CRM system
- 👍 Useful app for daily work
- 👍 Nice UI and UX improvements

**Cons**

- 🐛 Constant crashes and freezes
- 🐛 Compatibility issues with new devices
- 🐛 Unreliable notifications
- 🐛 Clunky and outdated interface
- 🐛 Frequent login issues
- 🐛 Buggy video and photo features
- 🐛 Slow and laggy performance

**Commonly reported bugs**

- Blank white screen on launch
- Inability to log in or access features
- Inconsistent behavior across devices
- Errors when scanning licenses or VINs
- Disappearing appointment information

**Most requested features**

- Landscape mode support
- Ability to upload videos from gallery
- Improved notification system
- Simplified and streamlined UI
- Better integration with dealership systems

## Recent user reviews (10 of 114)

All indexed reviews: https://appshunter.io/ios/app/cdk-modern-retail-crm/id1288617058/reviews.md

### 1/5 — Not efficient

*2026-06-10*

As an Internet sales rep I use this on the go ALL THE TIME. I run into a lot of issues like chatting through text. I’ll try and access the opportunity button by clicking the name and that button has never worked. Assigned leads never show in internet leads tab. Me and my colleagues will randomly stop getting notifications for texts or certain leads and we have to call support to refresh. It doesn’t sync with current inventory information in real time, there’s inventory from years ago. I just tried to confirm with my client the vehicle he inquired for - I click VOI then VIEW DETAILS & never loads…

### 5/5 — Works great

*2026-05-24, version 4.60.51*

Drivers license scanner is helpful. Texting photos and videos is nice

### 2/5 — 🚮

*2026-05-23, version 4.60.51*

Everything to do the Apple Store App. Can’t even reset my password because it won’t submit the numbers and says my info is wrong even though it is right. I’ve typed every password I could remember all the way back to 3rd grade. 🚮 (the extra star is because I know I’m stuck with it.)

### 1/5 — Zero Notifications

*2026-05-12, version 4.60.51*

Will not notify you if you have a new lead, text, or email. Shows no badges either if you have things unopened

### 1/5 — One star is 2 too many

*2026-05-11, version 4.60.51*

Please give me the option to rate negative stars. Always crashes. If you are a dealership thinking about a CRM please stay far far away from this

### 1/5 — Simply the worst app

*2026-05-01, version 4.60.51*

How many one star reviews does it take to get a properly functioning app? You’d think a banner notification would be achievable in 2026. There’s nothing crazier than checking my email to be notified that I received a text, then having to exit my email and open CDK to answer the text,new lead, email, skate. Etc. It blows my mind

### 1/5 — Are you ever going to address the mobile version for iOS 26?

*2026-04-03, version 4.60.3*

Are you ever going to address issues with the mobile version?  It was terrible when it did work but hasn’t worked at all for what…??? A year?  Kind of important to salespeople

### 1/5 — Doesn’t work

*2026-03-25, version 4.60.3*

I need the app for work on my phone and I get a white screen and nothing

### 1/5 — Useless

*2026-02-12*

Can you please make this app at least decent? Maybe allow it so that we don’t have to press single sign in and sign on every single time. Or maybe make it so we can actually get alerts that we have text messages and emails instead of it going through our email or phone? Or how about a more usable Home Screen? Or just a cleaner easier way to look up anything. Have you not seen Drivecentrics app? Let’s catch up on the times! Eleads is a joke in general

### 1/5 — Falls short

*2026-02-10, version 4.60.3*

There’s bad… and then there’s terrible. This app is firmly in the latter category.  Won’t go into detail about its issues as it’s not my job and I don’t get paid to fix the problems.

## Frequently asked questions about CDK Modern Retail CRM

### What does the CDK Modern Retail CRM app do?

This app provides a portable, interactive toolset for dealership sales staff to manage customer relationships and dealership operations. It allows users to log prospects, search inventory, quote customers, track test drives, and follow up on leads from a mobile tablet, eliminating the need for a traditional PC.

### What are the key features of CDK Modern Retail CRM?

Key features include a customer and prospect search engine, VIN scanner for trade-in information, vehicle walk-around documentation with photos/video, a dual-sided driver's license scanner, a 'My Day' page for contact tracking, an organizer for calendar and contact consolidation, vehicle inventory search with detailed descriptions and photos, two-way text messaging, real-time quoting tools, test drive mapping, a secured credit application, and digital documentation capabilities.

### Is CDK Modern Retail CRM free to use?

Based on the provided information, this application is a paid solution. It is described as a toolset that dealership sales staff can utilize, implying a purchase or licensing cost associated with its use.

### What devices is CDK Modern Retail CRM compatible with?

The application is designed to be fully portable and interactive on a mobile tablet. This allows dealership sales staff to complete much of their sales process via a mobile device, from anywhere, without needing to access sales tools through a traditional PC.

### How does this app help manage leads?

The app allows for the management of showroom, phone, and internet leads regardless of their location. Sales staff can respond to these leads using phone, email, or text tools to capitalize on business opportunities. The 'My Day' page also helps keep track of contact information for potential customers.

## Version history (last 5 releases)

### 4.71.02 — 2026-06-17

FIXES
- DocuSign

### 4.60.51 — 2026-04-29

- cloud migration fixes

### 4.60.5 — 2026-04-12

- Updates to inventory images

### 4.60.3 — 2026-01-22

- fixing issues with iOS 26

### 4.60.0 — 2025-12-11

- cloud updates
- source speed improvements
- bug fixes

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All apps by Data Software Services LLC: https://appshunter.io/developer/616159616

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*