# CDK Service Mobile Desktop > Mobile app for automotive service advisors to manage customer interactions and repair orders. (iPhone/iPad app by CDK Global, Inc..) - Source: https://appshunter.io/ios/app/cdk-service-mobile-desktop/id970712092 (this page in markdown: same URL + `.md`) - Developer: [CDK Global, Inc.](https://appshunter.io/developer/931492193) - Category: Business - Price: Free - Rating: 2.30/5 from 18 App Store ratings · 6 written reviews indexed - Age rating: 17+ - Requires: iOS 15.0 · 10 MB - Languages: American English, Canadian French - Released: 2015-08-31 - Data updated: 2026-06-09 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/cdk-service-mobile-desktop/id970712092/reviews.md ## What is CDK Service Mobile Desktop? Current CDK Service clients you’ve been upgraded! We are releasing the next evolution in CDK Service software with CDK Service Mobile Desktop, making it faster and easier than ever to take care of customers on the drive! CDK Service state-of-the-art mobile technology gets Service Advisors out from behind the counter to meet the needs of today's consumers. Service Advisors can greet customers at their vehicle, scan their VIN, and roll the appointment into an RO with a couple of taps on the iPad. No appointment? No problem. Just scan the VIN, enter the customers information and move on. Advanced DMS integration makes creating a new customer faster than ever before. Perform a customized vehicle walk around in the time it takes in most systems to retrieve customer information with our new application. Attach pictures of damage to the Repair Order, perform touch vehicle markup, note concerns, and even upsell services all on the iPad while your customer is still standing next to you. With access to customers and vehicle history, including any previously declined services, Service Advisors are equipped to provide the highest level of customer service. With CDK eSignature enabled when it's time to get authorization, customers simply sign the iPad. Paperless write up keeps you with your customer and their vehicle at all times. Faster, easier, and more profitable than anything ever seen in automotive fixed operations, CDK Service takes Automobile Dealership Service Departments to the next level. ## Key features - Customer greeting and VIN scanning - Repair order creation and management - Customizable vehicle walk-arounds - Photo and touch markup for damage - Customer and vehicle history access - eSignature for authorization - Paperless write-up ## Recent user reviews (6 of 6) All indexed reviews: https://appshunter.io/ios/app/cdk-service-mobile-desktop/id970712092/reviews.md ### 2/5 — NEEDS TO BE MADE ACCESSIBLE ON IPHONE IOS *2021-11-23, version 2.16.1* Currently this app is only available on iPad and Mac, should be made available on iPhone as well. ### 5/5 — Mobile Desktop Version *2021-01-25, version 2.15.1* This is what it says it is — the full on mobile desktop version of the actual program. As such, it does what it is intended to do — runs the CDK Service program. ### 1/5 — Advisors doing the beta testing *2020-10-12, version 2.15.0* Good when it works. Every write up has some kind of issue. It either won’t scan the vin, internal server error, DMS integration failures, freeze during use or just wont load. Service pricing says it decodes the vin number but asks what engine and where the car was manufactured. Easy items to figure out if it actually decoded like it says it does. ### 1/5 — Can’t log in *2020-09-05, version 2.15.0* The app keeps telling me unreachable server. Fix this. It affects my job ### 1/5 — Not happy *2020-02-26, version 2.13* Glitches often, reboots after you get your customers info, can’t change advisors. ### 1/5 — Needs update more frequent to keep up with bugs *2017-02-15, version 2.7* Buggy app, freezes, restarts with out warning, ## Frequently asked questions about CDK Service Mobile Desktop ### How does CDK Service Mobile Desktop improve customer service? CDK Service Mobile Desktop allows service advisors to meet customers at their vehicles, perform inspections, and manage repair orders on the spot. This mobile approach enhances transparency and efficiency, leading to a better customer experience. ### What devices does CDK Service Mobile Desktop support? CDK Service Mobile Desktop is designed to run on iPads, enabling service advisors to use a portable and intuitive interface for their daily tasks. ### Can CDK Service Mobile Desktop be used without an appointment? Yes, the app allows service advisors to scan a VIN and enter customer information even if there is no prior appointment, facilitating walk-in customers. ### Does CDK Service Mobile Desktop integrate with existing systems? The app features advanced DMS integration, making it faster to create new customers and manage existing ones. This integration ensures seamless data flow within the dealership's operations. ### What kind of information can service advisors access with CDK Service Mobile Desktop? Service advisors have access to customer and vehicle history, including any previously declined services. This equips them to provide informed recommendations and a higher level of customer service. ### How does CDK Service Mobile Desktop handle customer authorization? With CDK eSignature enabled, customers can simply sign on the iPad to authorize repairs. This paperless process keeps the service advisor with the customer and vehicle at all times. ### What is the update frequency for CDK Service Mobile Desktop? The latest version, 2.24.0, was released on January 22, 2026. While specific update frequency isn't detailed, the release date suggests ongoing development and support. ### What is the user sentiment for CDK Service Mobile Desktop? CDK Service Mobile Desktop has a rating of 2.3 stars from 18 ratings, indicating that user satisfaction may be mixed. Further details on specific user feedback are not provided. ## Version history (last 5 releases) ### 2.24.0 — 2026-01-22 Minor bug fixes. ### 2.23.1 — 2025-07-09 Minor bug fixes. ### 2.23.0 — 2025-05-12 Modernization enhancements and minor bug fixes. ### 2.22.3 — 2024-09-19 Bug fixes. ### 2.22.2 — 2024-09-16 Minor UI enhancements and bug fixes. ## Apps similar to CDK Service Mobile Desktop | App | Rating | Price | Category | | --- | --- | --- | --- | | [浙江CA互认](https://appshunter.io/ios/app/ca/id1583677800) | — | Free | Business | | [RouteOne eContracting](https://appshunter.io/ios/app/routeone-econtracting/id959015769) | 3.4 (12) | Free | Business | | [Sunbit Practice](https://appshunter.io/ios/app/sunbit-practice/id1454627492) | — | Free | Business | | [SafetyGrip](https://appshunter.io/ios/app/safetygrip/id1583832000) | — | Free | Business | | [Digital Transactions](https://appshunter.io/ios/app/digital-transactions/id1504816202) | 3.2 (11) | Free | Business | | [Xtime Engage 8](https://appshunter.io/ios/app/xtime-engage-8/id1440229739) | 2.8 (31) | Free | Business | ## More apps by CDK Global, Inc. - [CDK Used Lot Intelligence](https://appshunter.io/ios/app/cdk-used-lot-intelligence/id594100682) - [CDK Service Connect](https://appshunter.io/ios/app/cdk-service-connect/id604189863) - [CDK eSignature](https://appshunter.io/ios/app/cdk-esignature/id776288698) - [CDK MobileLink](https://appshunter.io/ios/app/cdk-mobilelink/id1030053589) - [CDK Communicator](https://appshunter.io/ios/app/cdk-communicator/id1098903692) All apps by CDK Global, Inc.: https://appshunter.io/developer/931492193 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*