# CDTA Navigator — user reviews > 189 indexed App Store user reviews of CDTA Navigator by CDTA - Capital District Transportation Authority, rated 4.20/5 from 1,223 ratings. - Source: https://appshunter.io/ios/app/cdta-navigator/id329554386/reviews - App overview in markdown: https://appshunter.io/ios/app/cdta-navigator/id329554386.md - Rating breakdown: 5★ 922 · 4★ 64 · 3★ 27 · 2★ 26 · 1★ 184 ## What do users think of CDTA Navigator? Overall sentiment: neutral **Pros** - 👍 Easy and accurate - 👍 Helpful app - 👍 Convenient payment options - 👍 Reliable schedules - 👍 Useful for commuting **Cons** - 🐛 Inaccurate real-time tracking - 🐛 Inconsistent bus arrival times - 🐛 Buggy payment processing - 🐛 Unreliable app updates - 🐛 Lack of communication about service changes **Commonly reported bugs** - App crashes or freezes - Inability to add payment methods - Incorrect bus arrival times - Disappearing bus passes - Faulty GPS location tracking **Most requested features** - Improved real-time bus tracking - Better integration with other transit apps - Ability to report issues directly through the app - More flexible payment options - Expanded service areas and route coverage ## Newest reviews (10 of 189) ### 3/5 — Frustrating *2026-06-25, version 5.178* When it works, it’s great to be able to scan the QR code on my phone for my fare. The main problem comes when trying to add funds. If you need to add a debit or credit card to your account to fund your Navigator account, without fail you get an error message stating your card information isn’t correct and it won’t let you upload the card. You have to actually call and give your card details over the phone to a customer service rep (not ideal if you’re in public). If it’s a weekend, you better hope you have change between your couch cushions, because the sales department doesn’t work weekends. ### 1/5 — Difficult to find information about rental of automobile *2026-03-19, version 5.178* Confused about how to find how to rent a vehicle ### 1/5 — This app is terrible *2026-03-02, version 5.178* It wouldn’t let me log in after I changed my password. It has way too many bugs and glitches. I don’t think the CDTA gives a flying f about it and it was just thrown together as an afterthought. There are a lot of things the CDTA needs to better and yes, I understand they’re underfunded, so maybe the Capital Region’s governing bodies and their budgeting priorities are to blame. Who knows. I just want to use the FLEX bus to get from Guilderland to Crossgates. That’s all. ### 1/5 — Why Bother? *2026-02-25, version 5.178* I’m unsure if I got on a bus that arrived 9 minutes late or the bus that 5 minutes early. And that’s usually how it goes. The app is disgustingly and constantly inaccurate, including busses like the one just mentioned, it’s impossible to plan your own schedule based on the information provided in this app. Honestly, one star is FAR too many for the consistent delays in service, the inaccuracy of the app, the disregard of your drivers, your clear inability to tell time or share any usable information with your “customers” (we don’t have a choice- that’s why you have customers.) ### 4/5 — The bus tracking is not always accurate! *2026-01-31, version 5.178* Sometimes the app is very unreliable. It will portray a bus as coming that doesn’t come or when that is coming, not coming for a half an hour, and then when you decide to start moving away, the bus miraculously arrives. Sometimes the drivers either turn off the GPS or something. I don’t understand it. And something happens with buses from Troy for some reason they don’t tend to come as quickly as buses from any other area. Not sure what’s going on there and CDTA says they can’t track what happens in Troy, which is absurd. ### 1/5 — Reroute disaster *2025-12-05, version 5.178* If a bus is being rerouted it would be nice if the app told us that for the stop we’re waiting at. The road was blocked and the app never notified the stops affected by this. Causing people to be delayed or miss the bus all together ### 1/5 — Why Bother? *2025-12-04* I’m unsure if I got on a bus that arrived 9 minutes late or the bus that 5 minutes early. And that’s usually how it goes. The app is disgustingly and constantly inaccurate, including busses like the one just mentioned, it’s impossible to plan your own schedule based on the information provided in this app. Neither developers and proprietors care in the least about the disruption they cause to the community. Honestly, one star is FAR too many for the consistent delays in service, the inaccuracy of the app, the disregard of your drivers, your clear inability to tell time or share any usable information with your “customers” (we don’t have a choice- that’s why you have customers.) ### 3/5 — Could use some major improvements *2025-11-29, version 5.178* When the app actually works and tracks the live location of buses, it works well. However, much of the time, live bus tracking is down (even for major lines!). Additionally, the schedules sometimes don’t update to reflect holidays, so it is better to use the CDTA website for schedules instead. When time estimates are given and live tracking is down, the estimated time of arrival is often very off. ### 1/5 — Never on time *2025-11-28, version 5.178* The bus either comes 10 minutes earlier than it’s supposed to or 15 minutes late. And if you have to take 2 busses the driver doesn’t care if they make you miss the next one ### 5/5 — Easy and Accurate *2025-11-16, version 5.178* After a handful of trips I felt confident getting to where I wanted go. Arrivals are predictable and consistent thanks to the professional drivers and their support. ## Most critical reviews (10 lowest-rated) ### 1/5 — Welcome to CDTA! *2026-07-30, version 5.178* I’m unsure if I got on a bus that arrived 9 minutes late or a bus that’s 6 minutes early. ### 1/5 — Absolute trash *2026-07-30, version 5.178* This public transportation system is an absolute joke of a service. The drivers either come late or early and sometimes you’ll be outright ignored at a stop and and left. This service is basically a gamble of maybe making it to your destination, late or early and in some cases not at all. I absolutely hate this poor excuse of a service and I feel sorry for anyone who has to actually rely on them for transportation anywhere. If there was any other option for a public transportation service, other than being absolutely robbed by Uber or Lyft, I would never give any business to CDTA. Not to mention, that more than half of the drivers for CDTA do not know how to drive the vehicle. The drivers drive too fast and you have to deal with constantly being break checked, which is an awful experience. If you take care of any elderly people, whether it be friends or family, do not let them use this service because they’re safety will be in jeopardy, due to the constant break checking and reckless driving by the majority of the CDTA drivers. I sincerely hope that this company goes out of business, or that maybe they can find a way to hire drivers that actually care even 1% about their passengers and their job. If I could give them less than one star I would. The bottom line is that you should do your absolute best to avoid using this service or giving this company any business until they either go out of business or find competent drivers. ### 1/5 — 12 pésimo servicio *2026-06-29, version 5.178* El 12 ve que viene la gente corriendo y ve que va llegando y se va pésimo servicio es siempre una mujer ### 1/5 — Terrible *2026-06-08, version 5.178* Your app dosent work at all ### 1/5 — Never accurate *2026-06-06, version 5.178* This app is very so accurate. People rely on this to get to and from work. I’ve been waiting over 20 minutes for the 182 that was supposed to be here 7 mins ago ### 1/5 — never works *2026-05-03, version 5.178* this app barley ever works for me and will just keep my money hostage while i have to pay the full fare price over & over please fix you app, many people NEED it. it’s 10 pm i need to get home from works. smh ### 1/5 — Irregular service *2026-05-03, version 5.178* Cannot login or pay for passes ### 1/5 — Zero degree of accuracy *2026-04-28, version 5.178* The app will only cause you to miss the bus. ### 1/5 — One Star is FAR Too Many *2026-04-16, version 5.178* I’m unsure if I got on a bus that arrived 9 minutes late or the bus that 5 minutes early. And that’s usually how it goes. The app is disgustingly and constantly inaccurate, including busses like the one just mentioned, it’s impossible to plan your own schedule based on the information provided in this app. Honestly, one star is FAR too many for the consistent delays in service, the inaccuracy of the app, the disregard of your drivers, your clear inability to tell time or share any usable information with your “customers” (we don’t have a choice- that’s why you have customers.) ### 1/5 — Fix the app *2026-03-21, version 5.178* I put the right card information in 5 times and it says it’s incorrect ## Most praised reviews (10 highest-rated) ### 5/5 — Navigator App *2026-07-16, version 5.178* Very easy n convenient way to find all bus routes and pay for fare. Definitely a big help when on the go. ### 5/5 — 9.5 *2026-06-28, version 5.178* Great convenient app I give it a 9.5 my only issue is that once you confirm your fare it’s gone it should see that it wasn’t used and the fee ones should go back automatically because a few times I confirmed a fare and it was an out of service bus and the next bus came after the time allotment ### 5/5 — i love da bus *2026-06-03, version 5.178* and da bus loves me ### 5/5 — Wonderful service *2026-03-20, version 5.178* Wonderful drivers. I respect and appreciate the job they do. Riders can be rude and difficult at times, they do the best the can to make everyone’s ride as safe and enjoyable as possible ### 5/5 — use it it works well *2026-01-29, version 5.178* this app is wonderful. go CDTA ### 5/5 — The app *2026-01-27, version 5.178* The app has been getting better and better and is very user friendly. It has been pretty accurate. Cdta is one of the best transportation in the country ### 5/5 — Smoking *2025-12-10, version 5.178* There should be a no smoking sign in the bus stops ### 5/5 — Shuttle driver *2025-11-24, version 5.178* The app definitely helps out a lot ### 5/5 — Handy card *2025-11-24, version 5.178* I like having them never get a card… Rather than using an app. I get to go to the library and add more money to it and just tap it as I answer the bus it couldn’t be easier. I don’t even need to. Carry a wallet. ### 5/5 — CDTA *2025-11-21, version 5.178* I have been riding cdta for many years now and the one thing I can say is that CDTA sticks to their bus schedules which is very helpful when planning a trip or having to get to work everyday. I also appreciate the early morning bus routes I’m talking the 4:45am and 5:00 am bus routes I can’t tell you how helpful that is to those of us that start work early. I’m back on cdta after losing my car. I’m so blessed to have an express bus stop five feet directly from my apt or I can walk fifteen feet to the other street and catch the local 85 to and from work. I get to the supermarket with my shopping cart and back home so easily and I can depend on the bus schedule. CDTA is truly the best. Thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*