# CE HVAC Pro+ — user reviews > 58 indexed App Store user reviews of CE HVAC Pro+ by Watsco, Inc., rated 4.70/5 from 1,561 ratings. - Source: https://appshunter.io/ios/app/ce-hvac-pro-plus/id512637219/reviews - App overview in markdown: https://appshunter.io/ios/app/ce-hvac-pro-plus/id512637219.md - Rating breakdown: 5★ 1,322 · 4★ 130 · 3★ 41 · 2★ 20 · 1★ 48 ## What do users think of CE HVAC Pro+? Overall sentiment: neutral **Pros** - 👍 Great customer service - 🚀 Time-saving tool - 📚 Helpful technical information - 🔍 Useful inventory and pricing lookup **Cons** - 🐛 App crashes and bugs - ⏱️ Slow performance and loading times - 🔍 Incomplete product information - 💰 Pricing issues and lack of transparency **Commonly reported bugs** - Incorrect verification codes - Pricing and availability not showing up - Scan feature not working as expected **Most requested features** - Improved search and filtering capabilities - Seamless account linking and login process - Enhanced warranty information and status tracking - Optimized app design for larger screens ## Newest reviews (10 of 58) ### 5/5 — Great app and service *2020-08-12, version 9.2.3* I was having difficulties with the app, sent out a service request and got a callback within minutes. It turns out the problem was with my phone, the agent who helped me was very courteous, patient and knowledgeable, and got me back up and running in no time at all. I love this app as I am able to access a world of info about products and view my account activity. Thank you again for helping me even if it wasn’t an issue with your product. ### 5/5 — Owner *2020-06-18, version 9.1.3* Great management tool! ### 2/5 — Great APP -CarrierCE *2019-12-05* It’s nice to see Real People that really care taking care of this wonderful APP....... Try it, it has everything you need and just keeps getting better......and expanding features!! Great Job **Developer response:** Hi M eM, Thank you for the feedback through the CE mobile app, here in Apple's App Store and the 5-star rating. We are keeping an eye on the issue you brought to our attention regarding Checkout Cart. We appreciate the good word about the features produced for the app. These are features requested by users such as yourself. We sincerely appreciate customer input! ### 5/5 — Very Helpful Site *2019-04-25, version 8.5.1* We are very happy with this unique site because it contains all the useful tools for us to check availability and price of parts and equipment 24/7 plus technical information about them too. No other manufacturer has the same! ### 2/5 — What a waste of time *2019-03-15, version 8.5.1* Why don’t you mention “Canada only“ before entering my info. Include USA if any is available ### 4/5 — Everything at my Glove tips *2019-02-26* I love this app. Only thing I would change is if it kept me logged in ... besides that cool **Developer response:** Foot race King, thank you for the positive review and 4-star rating! Once you sign in, then verify the link between the CE mobile app and your CE online eCommerce account the app should keep you logged in. It should the app automatically sign you out if it gets closed. To investigate this issue: (1) Sign, (2) use the app as you usually would, and (3) when the mobile app signs you out then send us a Feedback. Please be as descriptive and detailed as possible. Include information about what you were doing on the app (i.e. running product search, warranty claims, etc.). Providing you with a better experience is important to us. ### 5/5 — CE is great on the go!!! *2019-01-18, version 8.4.1* Great for reviewing past orders from the job site. ### 5/5 — Awesome app *2019-01-03, version 8.4.1* I use this app almost daily and it works great. I purchase items, look up manuals, create lists, and enter warranty claims. By far the best hvac app I have used. ### 5/5 — Great app, great design! *2018-09-26* The interface is easy to use and has helpful tools for everyday use. **Developer response:** BlazevicM, thanks for the awesome review and the 5 stars! We are glad you like the design and mobile app interface. The designers and developers work hard to make it user friendly. If you have any thoughts for improving it, please use Feedback to submit your recommendations. ### 1/5 — Horrible app *2018-08-31, version 8.2.3* Horrible app. App shuts down every time I search a model number or serial number. And call the store is just as painful. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not a good app *2025-07-30* I hate when I look up condensers units there’s no pricing all of sudden. At least when it said 9,9999 I knew I couldn’t get ahold of it. We’ve done 10 installs this month and I’ve been outsourcing equipment from other distributors because of legacy Bryant pricing on 5 to. Heat pump 7500 for a condenser. I’m trying my hardest to want to become dealer but I think it’s not in my better interest as a company owner to promote your product anymore. Not only picked up equipment yesterday. Took them 40 minutes to bring it to the truck. I was the only guy waiting in line for equipment at the time. I’ve always been a fan of Bryant /carrier but I’m changing my mindset lately. Don’t get me wrong getting quotes and availability on certain products has slightly gotten better. App slow and just doesn’t perform well **Developer response:** We apologize for the experience you have had, If you could email us at support@mobileapp.carrierenterprise.com we would like to reach out to you to further discuss your concerns. ### 1/5 — App not working *2025-07-27, version 31* I can’t open the app at all. It’s been 4 days. Please fix ASAP ### 1/5 — Triable *2025-04-15* Slowest app in existence. 5 loading screens for 10 min then it wants you to long in again. I feel like you could pay a high schooling tech club to build a better app. ### 1/5 — Junk just like carrier *2024-10-21, version 27.2* Put the emailed verification number in to sign up. Tells me it’s the incorrect number. Tried again with a different code. Told me the same thing. ### 1/5 — Not a good app *2023-06-21* I hate when I look up condensers units there’s no pricing all of sudden. At least when it said 9,9999 I knew I couldn’t get ahold of it. We’ve done 10 installs this month and I’ve been outsourcing equipment from other distributors because of legacy Bryant pricing on 5 to. Heat pump 7500 for a condenser. I’m trying my hardest to want to become dealer but I think it’s not in my better interest as a company owner to promote your product anymore. Not only picked up equipment yesterday. Took them 40 minutes to bring it to the truck. I was the only guy waiting in line for equipment at the time. I’ve always been a fan of Bryant /carrier but I’m changing my mindset lately. Don’t get me wrong getting quotes and availability on certain products has slightly gotten better. **Developer response:** We apologize for the experience you have had, If you could email us at support@mobileapp.carrierenterprise.com we would like to reach out to you to further discuss your concerns. ### 1/5 — Not able to pull info *2023-06-05, version 22.0* I can pull model numbers or specs when searching for equipment . ### 1/5 — Newest Update Bug! *2023-02-09, version 20.1* It keeps telling me to link my account to see prices. My account is linked. Please fix. ### 1/5 — Scan feature doesn’t work *2022-07-12* Literally same design as gem air app for rheem you can scan equipment on the gem air app but not the carrier app, even doe it has the feature. You’ll b signed in and won’t show pricing, says contact branch. Have to sign up and in multiple times to get it to work again. I’m fed up with this app ### 1/5 — Need lot of work *2022-05-17, version 16.1* App crash a lot , would not let me complete the order ,very slow ### 1/5 — Keeps crashing after updating *2021-08-20, version 13.0* Keeps crashing after recent updates ## Most praised reviews (10 highest-rated) ### 5/5 — Always hated carrier in branch *2026-07-23* As a contractor/technician, I always hated going into a carrier branch, or even calling for parts. but then I realized as a proper account holder and with the help of this app, the time spent at the branch has been more than cut in half. This app makes me feel like I am prioritized as a customer all the time, and fairly easy to use. ### 5/5 — Works as intended *2026-03-16, version 34* Appreciate being able to handle my business through this app. Clean and effective. ### 5/5 — Owner *2024-11-08* Customer service by David Flores is amazing , fast and efficient every time. He is at the wetmore location in San Antonio. Put the order in using the app and go to will call and he has it ready to go ! Thank you David !!! ### 5/5 — Service *2024-02-06, version 24.1* Great app!! ### 5/5 — Director *2023-11-13, version 23.0* Easy and quick to navigate. Recommend to all hvac personnel . ### 5/5 — Very useful *2022-10-28, version 18.0* Good ### 5/5 — Great tool *2022-06-16, version 16.1* Time saver!!!! ### 5/5 — The best HVAC tool! *2022-04-21* This app has everything I need to run my business. From ordering, checking real-time inventory, technical support and so much more. Highly recommended ### 5/5 — Amazing Customer Service *2022-03-31* I used the App to place an equipment order and when I expected it to arrive it was at a different branch. I left a poor review and I got a call FROM THE APP DEVELOPER in less than an hour! They were very concerned and helpful in diagnosing the issue. Wow! That is great service! Thank you! ### 5/5 — Old Man *2021-05-12* Well the Lists took a short break from loading but it was a quick fix 🙆‍♂️ the App is a very productive tool !!!! I almost hate to say it but I’d be in trouble without it. Much appreciated 👍 **Developer response:** Hi Old Man, thank you for reaching out to us on the App Store and also for sending us feedback through the app. We are glad to have helped you resolve the issue with Order Status feature. We also appreciate your patience with the process. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*