# CE Smart — user reviews > 86 indexed App Store user reviews of CE Smart by Charging Essentials, rated 4.80/5 from 2,332 ratings. - Source: https://appshunter.io/ios/app/ce-smart/id1260847442/reviews - App overview in markdown: https://appshunter.io/ios/app/ce-smart/id1260847442.md - Rating breakdown: 5★ 1,905 · 4★ 331 · 3★ 62 · 2★ 14 · 1★ 20 ## What do users think of CE Smart? Overall sentiment: negative **Pros** - ⭐ Efficient and reliable - 🔌 Easy to set up and use - 📊 Helpful energy monitoring - 🔒 Secure and stable connection - 🗓️ Convenient scheduling and automation **Cons** - 🐛 Frequent connection issues and app crashes - 🔧 Poor customer support and lack of troubleshooting - 📱 Compatibility problems with iOS updates - 🚫 Devices randomly going offline - 🤔 Confusing setup and configuration **Commonly reported bugs** - Widgets not working after iOS updates - Unable to change device names or locations - Alexa integration not functioning properly - Scheduled timers and automations not reliable - App freezing and becoming unresponsive **Most requested features** - Export energy usage data - Improved widget functionality - Apple Watch app support - Backup and restore device settings - Seamless integration with smart home ecosystems ## Newest reviews (19 of 86) ### 2/5 — Edit doesn’t seem to work *2026-05-19, version 2.7.2* Created a simple schedule and once it saves, if you want to edit again… it shows the edit as done, but time remains the original saved not the edited one.. basic functionality really. ### 3/5 — Stopped working properly *2026-01-09, version 2.7.2* This kept working for a two year nicely but suddenly what happened I don’t know. it does not turn on and off immediately. It takes a couple of tries and sometime it doesn’t turn at all on and off so something looks like it issue with issue lwith the connectivity occasionally it works, but mostly not. ### 2/5 — Unreliable *2025-10-23, version 2.7.1* We’ve a number of smart plugs and switches made by various manufacturers. Over half of our CE devices have failed over the past year ### 2/5 — Widgets no longer function after iOS 18 *2024-11-15, version 2.7.0* Widgets have disappeared after updating iPhone to iOS 18. Way to support the app devs. ### 2/5 — No more widget *2024-10-03, version 2.7.0* Nice app but since the last iOS app… widgets are no more available ### 1/5 — Widget stopped working *2023-12-21, version 2.7.0* Widget is no longer working properly. Buttons aren’t showing. ### 2/5 — Ce smart *2023-11-30, version 2.7.0* Ive had this app since the beginning and had no issues now I try opening the app and it freeze and I cant do anything with it cant even sign in can you please fix this please. I’m running this on an apple iPad Pro ### 1/5 — Worked great until latest update. *2023-11-29, version 2.7.0* Now can’t change name of switch location (ie “Kitchen lights”), also I have to close app to go back to list to turn on or off other switches. Please fix an otherwise good product. ### 1/5 — Not emailing me activation password *2023-09-03, version 2.6.9* Can’t use ### 1/5 — phone *2023-08-03, version 2.6.9* so hard to connect to phone i am currently trying to connect it idk if i’ll be able to tho. ### 1/5 — Unable to utilize voice commands with google home *2023-06-29, version 2.6.9* Outdated screenshots in the instructions setup guide to link my smart plug to my google home are unable to show me how to set up this connection. Says click on “me” in bottom right corner and the Google assistant when this is not possible as the bottom right button is profile and only brings you to the outdated instructions. Waste of $$ unless can fix this ### 1/5 — Great when they work, zero support when they don’t *2023-04-25, version 2.6.9* We’ve been using these Wi-Fi plugs and switches since we got them at Costco a few years ago. When they work, they’re great. When they don’t, there is no useful tech support. They often have trouble with changing to and from daylight savings time and the closest thing we’ve had to an answer is “delete them and reinstall them” - because that’s not annoying twice a year. Since the most recent update about half of the devices are constantly showing offline, but sometimes work anyway. And sometimes don’t. ### 1/5 — It’s broken *2023-04-24, version 2.6.9* Recent update rendered that I have to login every time to turn on a light (or turn off). So annoying to the level that to say it’s not acceptable. Please fix it immediately!!! ### 1/5 — Daily Energy Monitoring Data can’t be seen anymore *2023-01-28, version 2.6.9* I’ve got 3 energy mounting devices where I used to be able to pull the full daily energy useable history. Now it will only let me see the current month and I can’t even scroll down past about 6 months to see the total monthly usage either. This functionality has become more flakey over time. Unsure if it’s app version updates or devices themselves. Router has been the same the whole time. ### 2/5 — Allways loose my (multiples) devices and configs *2023-01-07, version 2.6.9* Looks like every now and then, I guess with every new version, I loose all devices from my app. They still work and keep their latest « state » but can’t control them anymore unless I start over again.. and even there they do not show up again unless I reset each of them which is not clearly explained how to do. it has happened too many time now I give Up! so BE AWARE before putting too many time in scenarios 100% sure you will loose them and need to redo at some point. these people cannot do a backup Too bad I liked the many options and flexibility. I was able to have my exterior home lights on at sun set and close every day at 12;00 this the 2 stars.. very much annoying Too bad !! Hope it helps.. ### 1/5 — Useless app and useless pruduct *2022-12-21, version 2.6.9* This app and wifi smart outlet do not even deserve one star. Absolutely useless product and app. No way to make it work. ### 1/5 — Doesn’t work anymore *2022-12-15, version 2.6.9* Just replugged my 2 walls plugs for Christmas but it doesn’t work anymore with last Apple iOS update. Useless for now… ### 1/5 — Not run *2022-12-10, version 2.6.9* After upgrade it, everything shut down. the applications always keep loading, but never loaded. ### 1/5 — It was 5 star, but now glitching *2022-12-06, version 2.6.9* December 2022 the app has been glitching. Some timers are not working. Shows most of my switches are offline when they are not, then comes back. Hopefully gets resolved soon. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work like it used to *2025-11-18, version 2.7.2* I’ve had this app for a few years and it’s been acting up the past four months. The buttons don’t work. It says it’s off-line. I will update my review if it works since I’m updating it at this moment. ### 1/5 — Used to be a very reliable system, now software issues with widgets are mostly unusable *2025-04-15, version 2.7.1* If you are looking for a smart switch or plug, perhaps look elsewhere. I get that Apple makes changes to iOS that software companies have to adapt to, but it’s been more than 6 months and widgets are still mostly broken. We can do all the uninstall and reinstall that you tell us, but in the end it’s still broken. I’m going to replace with ones that actually work. ### 1/5 — Worthless junk *2025-02-08, version 2.7.1* They’ve obviously abandoned ship long ago. These pos’s quit working almost immediately. I tossed them in a box and tried them again just now. Nope still junk. CE Smart is a joke. ### 1/5 — Support response could be improved *2025-02-02, version 2.7.1* I had a device failure but no one acknowledges messages either sent through the app or via their website. The app software itself seems okay. ### 1/5 — Junk! *2025-02-01, version 2.7.1* Pure trash. Take forever to pair. Do NOT buy! ### 1/5 — No support *2024-12-23, version 2.7.1* I bought CE smart products and they won’t respond to a support request. ### 1/5 — Impossible to get Support *2024-11-24, version 2.7.1* After going through all the hoops and hurdles of setting up a 2.4 wifi network that is inconveniently required in order for the switch to connect, only to find out they still won’t connect. Despite also being located a mere 2 feet away from the internet for the entire house, still nothing. Once you’ve gone through all of the provide connection support/FAQ there is no further support or contact. What you get is regular light switches that blink constantly. Brutal. ### 1/5 — DONT GET THIS APP IF YOU ARE ON IOS 18 *2024-11-01, version 2.7.0* If you download iOS 18 on your phone, then you lose the widgets!!! I use widgets all the time to control my devices. Now I have to open the app and then change the control. Super inconvenient. ### 1/5 — Ne fonctionne pas sur l’Apple Watch *2024-10-29, version 2.7.0* Avec la nouvelle version iOS 18.1 l’app ne fonctionne plus sur l’Apple Watch ### 1/5 — Cannot connect my two plug anymore. *2024-09-07, version 2.7.0* It just stop working. I tried to reconnect it but it just would not work. ## Most praised reviews (10 highest-rated) ### 5/5 — Fonctionne bien avec Alexa *2025-09-25, version 2.7.1* J’ai acheté mes interrupteurs chez Costco il y a plusieurs années et ça toujours bien fonctionné. Récemment j’ai changé mon routeur et Alexa ne reconnaissait pas mes interrupteurs j’ai du supprimer le skill de Ce Smart dans Alexa et le réinstaller pour que Alexa reconnaisse mes interrupteurs à nouveau. Tout est revenu à la normale. ### 5/5 — Very efficient! *2022-10-14, version 2.6.8* I have been using since 2018 and have never had problems. ### 5/5 — Awesome *2022-09-29, version 2.6.8* Keep it up keep it on ### 5/5 — Smart plug *2022-09-06, version 2.6.8* Easy to use ### 5/5 — Excellent device *2022-04-28, version 2.6.8* Bought few more. I wish the app comes with dark mode as option. ### 5/5 — Nouvelle version intéressante *2022-03-26, version 2.6.8* En plus d’être jolie, la nouvelle version du logiciel est Intuitive et bien pensée. ### 5/5 — For The Sloth In All Of Us *2022-02-19, version 2.6.8* Love not having to get up to dim the lights to watch a movie. ### 5/5 — The best ! Never i dont have problem *2022-02-10, version 2.6.8* Nr1 ### 5/5 — Product availability *2022-01-28, version 2.6.8* Really like this product line. Started buying them in 2019 but now I cannot find them anymore ….wall outlets or individual plug ins that can be moved around. ### 5/5 — The actual control in your hand *2022-01-22, version 2.6.8* This is amazing I used this one for my few devices who’s don’t have a remote control access. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*