# Cebu Pacific — user reviews > 468 indexed App Store user reviews of Cebu Pacific by CEBU AIR, INC., rated 1.60/5 from 456 ratings. - Source: https://appshunter.io/ios/app/cebu-pacific/id1210712639/reviews - App overview in markdown: https://appshunter.io/ios/app/cebu-pacific/id1210712639.md - Rating breakdown: 5★ 45 · 4★ 16 · 3★ 11 · 2★ 23 · 1★ 361 ## What do users think of Cebu Pacific? Overall sentiment: negative **Pros** - ⭐ Good budget airline - 👍 Friendly flight attendants - 💰 Reasonable prices **Cons** - 🐛 Buggy and unreliable app - 💩 Terrible customer service - 🕰️ Slow and unresponsive website - 🤯 Frustrating booking experience - 🤬 Deceptive pricing practices - 📆 Frequent flight cancellations and delays **Commonly reported bugs** - App crashes frequently - Unable to log in or access booking details - Booking information not syncing properly - Errors when trying to modify or add to bookings **Most requested features** - Add Apple Wallet integration - Improve in-app check-in and boarding pass functionality - Streamline booking and management of flights ## Newest reviews (18 of 468) ### 1/5 — Worst app I have ever used *2026-07-03, version 3.83.1* Can’t even create an account or log in. Useless system. ### 1/5 — Waste of time *2026-06-17, version 3.82.2* When i try to select flights, its keep bringing me back to the homepage. Cant do anything ### 1/5 — glitchy app design *2026-06-07, version 3.82.2* so im trying to make an account because you need an account in order to add on additional things to your flight and manage it, however despite attempting to make an account numerous times and trying to verify it with multiple emails AND using the website to try and do so, i am unable to do it whatsoever. there is a sale popup which follows you no matter what which is irritating on top of the fact that the process to make an account is very slow, difficult and unresponsive. ### 1/5 — Should be called snail pacific *2026-05-22, version 3.82.0* The app is just like the airline itself. Super slow and never on time. Would not recommend. ### 1/5 — App doesn’t open! *2026-05-21, version 3.82.0* The current update won’t open - sticks on the initial screen endlessly and some screen never opens. Completely useless. ### 1/5 — Zero stars *2026-05-19, version 3.82.0* I updated the app and now it doesn’t work. It keeps adding things I don’t want and when I try to delete them it sends me in a loop. Great update guys (Sarcasm). ### 1/5 — Utterly Useless! *2026-05-18, version 3.82.0* Cannot add my booking to this app and cannot update my details so it matches my ticket! Sort this crapp out! ### 1/5 — Horrible *2026-05-17, version 3.82.0* Horrible app, bugs everywhere. Lagging everytime. Do better your a multi million dollar company I’m sure you can afford a decent app. ### 1/5 — App is terrible *2026-05-16, version 3.82.0* Tried to update passport details but is doesn’t save the changes properly. ### 1/5 — Worst flight ever *2026-05-16, version 3.82.0* This is the worst plane ever, Super slow, always late, useless crew in the airport, Costumer service be asking you a lot of question then left you hanging, saying the live agents are having error. Uselessssss appppp uselesssssssss ### 1/5 — Garbage App *2026-05-15, version 3.82.0* Everytime I want to use the app to book a flight its just doesnt work at all, garbage app of all time! ### 1/5 — FIX YOUR APP *2026-05-09, version 3.81.0* Downloaded the App for faster future transactions, but it won't let me Add my Booking! It keeps on saying "We can't add this booking to your account" but when I add or search my booking details to their website, it shows up! AGAIN, FIX THIS APP!!!! ### 1/5 — Unsmooth add on experience *2026-05-04* Not happy that I have to download the app in order to manage my add ons as the option is not available on the website. And I have to create an account. And after all that I have done, I couldn’t change my seats on the app? I had to call the customer service, which they told me that the seats that I have chosen have been initially blocked on the system due to some reasons? Oh yeah? Why wasn’t it shown on the app. And booking the the extra paid seats are more expensive than choosing from the app… Is this all just a conspiracy? ### 1/5 — Your app is absolutely terrible *2026-04-20, version 3.81.0* Your app is absolutely terrible. I wouldn’t be leaving the review if it wasn’t for the fact you are forced to use the app to manage a booking if it’s associated with a login. You absolute m****** ### 1/5 — Worst Apps *2026-04-17, version 3.81.0* Always ask to update but STILL lagging then crashed ### 1/5 — Useless app *2026-04-16, version 3.81.0* It is amazing that the developers don’t test the app before it is released. It behaves erratically and often is inoperable. ### 1/5 — Worst airline and app *2026-04-06, version 3.80.0* Tried to checkin via app. I am labelled as “Passenger cannot be checked in. Please approach the airport counter for assistance..” At the airport counter there is a short line at the Self Bag Drop (obviously because the app does not work!) and there is a loooong line at the airport counter that it forces me to approach. I requested to the available counters on the self bag drop to accommodate the long line and they just don’t or won’t care! Talk about zero support or capability to handle customers. Jeeez what a let down. ### 1/5 — Don’t even think about it! *2026-03-25, version 3.80.0* This app doesn’t even open and load the contents. They had a recent update, lol, more like down grade. ## Most critical reviews (10 lowest-rated) ### 1/5 — Destination not working *2026-08-24, version 3.84.0* I downloaded this for easier browsing. The part where you input the destination is NOT working. Therefore, totally useless app. Im using IP16 pro 26.6 ### 1/5 — Worst app in the history of apps *2026-08-23, version 3.84.0* Nothing on the app works at all. It freezes, won’t load properly, 110% useless. ### 1/5 — Junk!! *2026-08-21, version 3.84.0* I made a tiny mistake of misspelling the destination because that’s easy to do when you’re a foreigner. I spent over three hours with her customer support text messaging system. When it was all said and done with they made it sound like hey perfect we got you covered. They wanted to charge me another 30,000 on top of the 15,000 that I already paid for the flights and it wouldn’t include any of the additional add-ons that I already paid for. Terrible. Terrible. Terrible. You’re better off walking to another island, taking a ferry or find another airline. ### 1/5 — Constantly broken, how???? *2026-08-17, version 3.83.3* They really need Better coders. The site and app are always having problems.. can’t login.. can’t checkout, Euffff…. How is this possible to have everything broken here? It’s an art ### 1/5 — The Worst Airline App *2026-08-07, version 3.83.3* The app is pretty much useless. Can’t do any changes to your booking because every time you try to manage your booking, it just takes you right back to home page. So annoying! ### 1/5 — failed login *2026-08-02, version 3.83.3* it wont let me login to my account after MULTIPLE times. ### 1/5 — App is horrible *2026-07-18, version 3.83.2* App is horrible cannot press anything whats the point of having it when you cannot use it ### 1/5 — 世界一使えないアプリ‼️かも😂笑 *2026-07-12* 座席指定をするためにアプリで手続きを進めましたが、最後の画面になると最初の画面に戻ってしまう現象を何度も繰り返しました。 困りはててコールセンターへ連絡したところ、日本人スタッフの方がとても親切に対応してくださり、電話で座席を確保してくださいました。対応には本当に感謝しています。 しかし、その後が問題でした。 座席指定料金はアプリで決済するよう案内されたため再度手続きを行いました。が、決済画面になるとまた最初の画面に戻ってしまいます。そのたびに予約番号とメールアドレスを入力し直さなければならず、とてもストレスでした。 さらに、このアプリは決済が完了しないと荷物の追加やチェックインなど、ほとんど何も手続きができません。 しかも、荷物の追加予約をアプリで済ませられない場合、空港カウンターでは約4倍の料金がかかることになり、非常に不親切だと感じました。 この不具合は、日本出発前だけでなく滞在先のセブ島でも改善されず、結局、往復とも空港カウンターで手続きをすることに。 アプリとしては正直、ほとんど使い物になりませんでした。 一方で、関西国際空港のコールセンターの日本人スタッフの方々、そして空港カウンター責任者の日本人スタッフの皆様の対応は本当に素晴らしく、とても救われました。心から感謝しています。 アプリには大きな改善を期待します。 さて……再びセブ島へ行くことはあるのでしょうか（笑）😂 ### 1/5 — ALWAYS DELAYED *2026-07-05, version 3.83.1* Look, pay the extra couple hundred pesos and fly any other airline. I've flown Cebu air at least 15 times and NEVER once has the flight taken off on time. Zero!!! And now today... there was a last hour aircraft change. No problem. Safety first and we still boarded on time! But then they load the new plane and I guess these idiots didn't do a head count as the replacement plane was a different type of aircraft. So now staff get on board and ask for volunteers to get off the plane to make room for people still in the terminal. No takers. So now they're counting the empty seats and initiating a "last in first off" policy (Last people to have checked in are getting booted) but between the three grounds crew on the plane they can't come up with a count on the current number of empty seats or how many people still have a ticket for this flight waiting in the terminal for a seat so they know precisely how many people they have to boot. Today is July 5 and it's flight 5J 557 MNL to CEB. Since we are on an A321 ceo now, which holds 230 passengers, I guess the original plane was most likely a 321 neo which hold 236. 9 or 10 people just got escorted off the plane and shafted hard and the rest of us shafted with the delay. But this is par for Cebu Pacific. ### 1/5 — Useless *2026-07-04, version 3.83.1* Could not add either of the two flights I have scheduled next week after multiple attempts. Don’t waste your time with this dumpster fire app. ## Most praised reviews (10 highest-rated) ### 5/5 — No issues *2026-07-14, version 3.83.2* I book flights at least 3 times a year local or international and I have never had an issue! ### 5/5 — Good Job! *2025-05-28, version 3.72.0* At first I thought this app is bad, because everybody is negative on this app, but maybe the update, develop and improve it. Very convenient to use this app for booking, manage trip and check-in. Staff are friendly and cheerful, and the mist good thing about Cebu Pac is their budget fare. Cheap and very reasonable. ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — The App is Always Down *2019-04-25, version 2.26.1* I use this a for a long time but recently, the app is always down. I can’t even access my account and see my bookings. I booked a friend and when i needed to print their itinerary, I couldn’t access even my own bookings. Please fix this issue asap. Thanks. ### 4/5 — Makita flies Cebu Pacific, OK for an experienced traveler. *2024-10-08* Not the best app or airline, but getting better all the time. Never been late for me or any cancellations. Flight attendants are great, friendly and polite. Baggage handling is good also. Prices are great. Difficult to change personal information via app or web. App and website need some work. Make sure you PROPERLY select your flight options. ### 4/5 — Cancellation Flight *2024-05-16* I am thankful that CEB have a flight from Narita to Clark. I had a mishap from CEB cancelling flight for no reason. It is not you just change it travel fund... We have all are plan. We are too busy and working too. And the one thing seeing our family is the best gift in our self. CEB improved much. And my appreciation. More easy access using your apps and no more cancellation please. Besides natural disasters of course. Goodluck and Thank you. A ### 4/5 — Easy but enigmatic *2022-07-31, version 3.22.0* I found this app very easy to use and I was very please until I tried to add more baggage. Everything ran smooth until the paying process. The app kept crashing and crashing when you touch the pay option. ### 4/5 — Crashing *2020-02-13, version 2.42.0* Hopefully this update will fix the frequent crashing. Enter all the info and as soon as you hit search, it crashes and you need to start all over. Otherwise ok. ### 3/5 — Please introduce a dark mode icon *2026-07-08, version 3.83.1* Please introduce a dark mode icon ### 3/5 — RN *2025-03-04, version 3.69.0* IT is so hard to navigate whether to purchase a ticket on line as well as adding baggage allowance and checking in online. ### 3/5 — Average *2024-09-23, version 3.61.0* Low fare but charge for everything ok for the price --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*