# CECU Mobile — user reviews

> 8 indexed App Store user reviews of CECU Mobile by City Employees Credit Union, rated 1.25/5 from 12 ratings.

- Source: https://appshunter.io/ios/app/cecu-mobile/id1097885001/reviews
- App overview in markdown: https://appshunter.io/ios/app/cecu-mobile/id1097885001.md
- Rating breakdown: 5★ 0 · 4★ 0 · 3★ 1 · 2★ 1 · 1★ 9

## Most critical reviews (8 lowest-rated)

### 1/5 — New update

*2025-09-29*

New update will not allow you to transfer money between accounts. 
It would also be nice to be able to lock cards without using the am separate Visa app.

### 1/5 — App. Navigation

*2023-03-09*

The worst app. I have ever tried to navigate in my entire life (83). Considering changing banks.

### 1/5 — Always forgetting trust device answer questions

*2019-08-22*

I hate that having a new device makes you do this. I have not logged in for awhile and really can’t remember now my S.Q. Answers.

### 1/5 — Could be so much better

*2018-10-26*

Cannot see Christmas club account. Cannot see cleared check numbers. Online bill pay is not available. This basic app could be improved

### 1/5 — It could be better

*2018-03-29*

I keep getting an e1001 error message when the fingerprint I.D. scans for iPhone. It worked for maybe a week and a half and then error afterwards. My password works correctly, but I’d like to use the optional fingerprint scan.

As of 3/29/18 fingerprint I.D. Still has issues. It wants to scan my fingerprint after logging out of the account, it never asks to scan fingerprint to open the app.
I had to turn the fingerprint option off and then on to remove the e1001 error message.

### 1/5 — Needs Work

*2016-06-08*

I've gotten multiple error messages when trying to view card balance and history. Deleted and reinstalled app a couple times and can't get it to work.

### 2/5 — Works Fine

*2019-09-28*

It would be nice to see what's in hold....the amount that's on hold,it really needs an update and new look!!!

### 2/5 — Good app except for Touch ID

*2018-07-20*

Touch ID doesn’t work. It wants to scan my fingerprint when I log off instead of when logging on, and even then it returns an error. I’ve reported it to CECU twice, but so far nothing has been done.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-04.*