# Cedars-Sinai Connect — user reviews > 133 indexed App Store user reviews of Cedars by Cedars-Sinai Medical Center, rated 4.82/5 from 4,932 ratings. - Source: https://appshunter.io/ios/app/cedars-sinai-connect/id6450223739/reviews - App overview in markdown: https://appshunter.io/ios/app/cedars-sinai-connect/id6450223739.md - Rating breakdown: 5★ 4,422 · 4★ 180 · 3★ 72 · 2★ 26 · 1★ 109 ## What do users think of Cedars? Overall sentiment: mixed **Pros** - 🚀 Quick and convenient video visits - 👍 Friendly and knowledgeable doctors - 🚑 Helpful for urgent medical needs - 💻 Easy to use app - 🏥 High-quality Cedars Sinai care **Cons** - 🐛 Glitchy app with login and navigation issues - ⏱️ Long wait times and delayed responses - 🤖 Overly intrusive and automated experience - 📍 Lack of local lab/pharmacy options - 🤷‍♀️ Unclear how to follow up with doctors **Commonly reported bugs** - Login screen freezes and endless loops - Keyboard issues blocking UI elements - Appointment notifications not working - Pharmacy and lab order issues **Most requested features** - Direct messaging with doctors - Improved workflow for missed/rescheduled appointments - Compatibility with desktop/laptop devices - More transparent insurance and pricing information ## Newest reviews (11 of 133) ### 2/5 — Video call issues *2025-12-13, version 10.16.2* I don’t mind the hour or so wait time to have a video call appointment because it is much better than going to urgent care (for my case). The video call ended abruptly in the middle of the doctor explaining my diagnosis. We had to finish the appointment via text through the app and it felt rushed and impersonal. ### 1/5 — Bad bed side virtual manner *2025-11-17, version 10.8.8* Essentially asked me verbatim “what do you want from me” I felt like the Dr was distracted in addition to being genuinely not interested. I did want a z pack and he declined that which is fine and respect his professional opinion. The matter of factness he moved with and the general negative energy he spoke to me with was not appreciated. Also I was quoted at the start a 15-20 minute wait time it took over an hour to see someone. That part is not the drs fault I know. I have a close family member who works for the hospital and she also defends this service to the death so..I’m sure this message will Go with out much acknowledgement. I will take the rest of an old an z pack I have to try to get better. Thanks cedars ### 4/5 — Sometime undependable *2025-11-15, version 10.8.8* Can’t always rely on connections. This time was great! ### 3/5 — Doesn’t show up on my phone? *2025-10-29, version 10.5.5* I’m usually excellent at apps etc. I wouldn’t say I’m a digital native, but I’m pretty close… The problem here is: CS Connect shows up on the App Store, but it fails to download to my phone. So it looks like I can only use it within the App Store…? What’s up with that? ### 1/5 — Impossible to login *2025-10-16, version 9.2.3* Keeps saying insert new email. Not sure why this has to be separate from the other Cedars App. I’ve inserted my email, birth and all the above and then it instructs me to put a new email. Once I do that it doesn’t do anything ### 1/5 — Terrible APP *2025-10-07, version 9.2.3* The APP is horrible. So not user friendly. ### 1/5 — Patient *2025-08-22, version 8.4.1* Absolute garbage. Two appointments cancelled because app failed to register them although complete record in CS Link ### 1/5 — Managing appts on this app is horrendous *2025-08-14, version 8.2.2* I scheduled same day video visit not knowing I would be added immediately to the queue. The estimated wait time was too long for me, but there was no way to cancel the appointment in the app. I eventually found the option in the OTHER app, Cedars-Sinai. But the cancel button was only a pop-up message saying to call to cancel. Why is it required to stay on hold for 45+ minutes to cancel an appointment I never wanted to join? Please consider confirming with the patient first that they’re able to join the appointment immediately and/or wait for the expected wait time. Also, if you support appointment scheduling via app, then please allow cancelations via the app too. This app is such a waste of time. ### 2/5 — CS Link vs Connect *2025-08-12, version 8.0.16* BEWARE: I had my first appointment on Cedar Connect app scheduled. I downloaded the app and was ready to begin my appointment. I e-checked on the CS Link app HOWEVER CS Link does not sync to Cedar’s Connect. So if you do not e-check in on CS connect as well the appointment will automatically cancel. Be sure to e-check in on the CS link app as well Connect app. ### 1/5 — Unethical push notifications *2025-07-31, version 7.23.2* After a tele-health visit via the app, they send you push notifications and text messages saying “your doctor wants a follow up appointment.” They also send emails saying “you have a follow up visit due.” This is SO unethical when there is no need for a follow up like in my case. But it’s been weeks and they keep sending these. The first time, I thought it was a legitimate request from the doctor so I scheduled a follow up. It was a complete waste of time and money - the doctor had not requested it the app generated that so we had nothing really to talk about and the doctor almost seemed confused about why I was back for another virtual appointment for the issue we’d basically resolved in the first visit. Shame on you Cedars Sinai for using this practice - it is unethical and misleading. ### 1/5 — Terrible App and poor customer service *2025-07-15, version 7.18.2* Waited for better part of an hour 2 different days with No connection to doctor at appointment time. What good is having an appointment if no one shows up. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doctor didn’t show up *2026-05-06, version 11.17.2* Waited over 30 min doctor didn’t show up ### 1/5 — Totally disappointed *2026-03-06, version 10.23.4* Based on what the doctor said, looks like the doctors face some limitations and policy restrictions for the web visit. He said he can't order any blood test or mucus cuture or chest X-Ray because of the policy despite my insisting and emphasizing on the serious chance of bacterial infection. Waste of time and money. ### 1/5 — Confusing and difficult to navigate *2026-02-10, version 10.21.2* The doctors are terrific, but the app is not so much. They tell me to follow up with forms that I cannot find in the app. It’s hard to follow up with specific doctors. Why can’t they simply have a messaging system like iMessage? Why do we have to use the app when it doesn’t have a proper message system? ### 1/5 — Horrible have fun getting help from AI *2026-01-26, version 10.20.3* Updates take the humanity out of medicine ### 1/5 — No Connection! *2026-01-21, version 10.19.1* It took me two days and hours of my time getting an appointment and then…THE SCREEN FROZE. I’ve been dizzy for months and cannot get seen by an “appropriate” doctor through the horrific CS APP and the no-good “Patient Advocacy” joke — the ONLY way to complain about mal service, which itself is MAL, and doesn’t care about us patients! ### 1/5 — Poor Care *2026-01-19, version 10.19.1* I have used Cedars-Sinai Connect twice, and both experiences were markedly different from the care I consistently receive from my primary care physician and their staff. There was a lack of follow-up on test results, conversations felt dismissive, and interactions seemed rushed and disconnected. In one instance, it took Dr. Omo several months to follow up on a test result that was available the day after the test was completed. She indicated she believed a colleague had followed up, though no such follow-up was documented in the medical record. Then the response was not what I would have expected from staff at Cedars Sinai. In a separate instance, Dr. Nassar did not follow up at all on test results related to another issue. This has been disappointing, particularly given Cedars-Sinai’s reputation as one of the nation’s leading hospitals. ### 1/5 — Terrible *2026-01-14, version 10.18.4* Video cuts in and out. Not user friendly ### 1/5 — Call center *2025-12-23, version 10.17.3* Had no clue how to explain it. Each of them gave me different info. They talk as if we had only one app .,Got confused between both. Told me I’d get nurse phone call after I reviewed questionnaire on the portal app. Asked for IT at 8 am. No pulhone call until I requested it at 1.27 pm because nothing was happening. When MD showed to the visit, everything went smoothly. Receptionist and schedulers need more training. ### 1/5 — Med school drop outs *2025-12-15, version 10.16.2* Don’t use this app to get any medical solutions ### 1/5 — Horrible service *2025-12-07, version 10.13.1* The wait said it would be 12-18 minutes. Over two hours later, I was finally connected with the physician who never appeared on camera, he confirmed the symptoms and where the prescription should be sent, and five minutes later, that was it. Except that he never submitted the prescription, so it was all for nothing. I will not be using this horrible service again. ## Most praised reviews (10 highest-rated) ### 5/5 — Doctor video visit *2026-03-07, version 10.23.4* The doctor was great!! Very helpful. Answered all my questions. Orders medication for my problem. ### 5/5 — Dr Estrin *2026-02-23, version 10.23.4* I really appreciated the convenient, quality care. Dr Estrin was quick and to the point, easy to understand and compassionate. ### 5/5 — best team *2026-02-20, version 10.21.10* best team and doctors. so nice and comforting to feel in such good hands 🙏🏼 ### 5/5 — Tele Visit *2026-01-24, version 10.20.3* Doctor was great and very kind ### 5/5 — Telehealth/Televideo Visits *2026-01-21, version 10.19.1* Great/Quick & Efficient Office Visit (Teleheath/Televideo)! Thank You for this Option & Technology. ### 5/5 — Excellent *2026-01-20, version 10.19.1* Dr Sara Estrin took time to explain all my concerns and had thoughtful solutions. ### 5/5 — Great Experience *2025-12-17, version 10.16.2* I had a great experience with my telemedicine appointment. The visit was efficient, well-organized, and straight to the point. My provider listened carefully and was able to fully address and fulfill my request without any issues. The process was convenient and saved me a lot of time. I would definitely recommend this service to anyone looking for quick and effective care. ### 5/5 — Awesome, user friendly *2025-12-07, version 10.13.1* Wow. I hadn’t logged into my Cedars app for a while but did today after being sick with a cough for almost two weeks. I was going to book an in person appointment but saw they offered video appointments same day so I decided to go that route; I was seen in under two hours via virtual video! And this is on a Sunday afternoon. My antibiotics took one hour to pick up from the pharmacy which is amazing. I am 100% happy and surprised at the efficiency of this app/healthcare service. Thank you Dr! ### 5/5 — Toe soreness *2025-12-04, version 10.13.1* Video doc was very helpful with practical short term advice for immediate relief. Diagnosed as ingrown toenail and doc will line up appointment with podiatrist. Very polite and knowledgeable doc and a quick study. ### 5/5 — So easy *2025-06-16, version 7.3.3* Loved this service and was so easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-22.*