# CEIVA Snap — user reviews > 68 indexed App Store user reviews of CEIVA Snap by CEIVA Logic, Inc., rated 1.90/5 from 69 ratings. - Source: https://appshunter.io/ios/app/ceiva-snap/id297171042/reviews - App overview in markdown: https://appshunter.io/ios/app/ceiva-snap/id297171042.md - Rating breakdown: 5★ 10 · 4★ 4 · 3★ 1 · 2★ 8 · 1★ 46 ## Newest reviews (17 of 68) ### 2/5 — Haven’t been able to use ! *2019-11-10, version 2.16.3* Can’t even get it to load in months so haven’t been able to send photos in a long time! Please fix it!! Love the frame for Grandmas, but not great when it’s not working!! ### 4/5 — Great for grandparents *2018-10-07, version 2.14.7* This app has been a godsend to keep my parents connected to the kids and grandkids. Sometimes the app doesn’t work. But on a whole it’s keep my parents connected everyday. ### 2/5 — Ugh *2018-06-28, version 2.9.5* Frustrating! I try to upload pictures and it crashes. App is very unstable. Needs to be updated for iOS 11 and iPhone X too ### 1/5 — HATE this app *2018-04-19, version 2.9.5* I HATE this app so much. Every time I try to use it I cannot get it to work and have to redownload it or wait for an update to come along. For as much as we pay to use the picture frames the app shouldn’t be such garbage!!! ### 1/5 — Crashes on upload *2018-04-04, version 2.9.5* This version is useless. The app crashes every time I attempt to upload. Please fix. ### 1/5 — Log-in screen issues *2018-03-20, version 2.9.5* There’s no help to recover passwords and I’m now unable to use app. There appears to be a connection to Facebook. I tried my FB log-in info and that’s not working either. This needs to be fixed otherwise your app is useless. ### 1/5 — Crash *2018-03-17, version 2.9.5* The app doesn’t work half the time. Over & over & over when I’m trying to download pictures the app crashes. So frustrating!!!! ### 1/5 — Constantly crashes *2017-12-21, version 2.9.5* Please please update this app! Spending the money on it yearly should not mean the app crashes constantly!! Rubbish!!! Come on sort it out! ### 1/5 — Can’t use it *2017-12-03, version 2.9.5* Every time I try to use it closes. I’m using an iPhone 6+. ### 4/5 — Improved after reinstall *2017-12-03, version 2.9.5* I was having issues with the app crashing on every start. I deleted and reinstalled the app and it is performing well again. I have been able to select multiple pictures and send them without any trouble. ### 1/5 — App Shuts Down During Upload *2017-12-02, version 2.9.5* For a frame and service you pay for to be unable to upload to it is just a shame. I’m feeling ripped off big time. What a hassle that every time you try to upload the app closes on you. I’m ready to look for another digital frame company. ### 1/5 — Rip off *2017-11-10, version 2.9.5* Months I have waited for a fix to the continual problem of trying to download, and then having the app crashed on me. I have not been able to upload anything for several months. A few moments ago I was able to upload one old picture, but anything recent simply causes the program to crash. This should not be rocket science. If you can’t make the app work then at least fix it so we can send photos over the web. ### 2/5 — Can’t delete *2017-11-04, version 2.9.5* Uploads fine. Nice integration with photos but it won’t let you delete or edit the order of pics or which ones get replaced. Kinda limited. ### 3/5 — Password *2017-08-11, version 2.9.5* Because it crashed I had to re-install the app and now my password will not work. I cannot figure out how to reset the password in this app! ### 1/5 — One of the worst apps ever!! *2017-07-30, version 2.9.5* If Ceiva cared at all about their customers they would fix their lame app instead of allowing an insane amount of frustration when we cannot send photos from our phones!! Get it together Ceiva and show you care - don't you realize you have competitors out there ready to take our money if you can't get it right??? ### 1/5 — Crash fix?? *2017-06-04, version 2.9.5* Is there a fix for the crashing issue? Incredibly frustrating as most pics that I want to upload are on my phone and I haven't been able to upload new pics for several months now as it always crashes if doing more than like 2 pics. Please fix the bug asap! Or charge less if not accessible by all tech means. ### 1/5 — Crashes. Please fix. *2017-05-30, version 2.9.5* As a Ceiva customer since 2003, I beg you to fix the app so it does not crash so often when uploading images!! ## Most critical reviews (10 lowest-rated) ### 1/5 — HORRIBLE *2024-10-07, version 2.16.3* Was able to download pictures a few months ago, but now nothing! Fix the problem please. ### 1/5 — Absolute garbage. *2023-09-07, version 2.16.3* Took me a day to figure out how to login. When I figured it out. when I logged in, I uploaded my pics to the frame and they were all blurry and didn’t have a good clarity. After a couple days, it didn’t play anymore. (Garbage !!!) Don’t install ### 1/5 — Can only download 1 pic at a time *2020-09-07, version 2.16.3* It’s terrible and crashes if I try to do any more! ### 1/5 — Crashes constantly *2019-08-17, version 2.16.3* I use this to send pictures to my grandmother who lives 400 miles away. She wants to see her great grandkid. It crashes at least 2x every time I try to upload photos. I can only upload 5-6 pictures at a time or else it will crash. Please fix this app!! Families are using your product to stay in touch and it’s sad that you can bother to fix it. ### 1/5 — This app is awful *2019-08-16, version 2.16.3* For having a service you pay for this app is horrible. CEIVA has gotten worse and worse. Every time I try to upload photos it crashes on my iPhone X. Fix the app! ### 1/5 — Please *2018-10-09, version 2.14.7* Please, for the love, fix your app so it does not crash every time you try to send a picture. I think this is a simple request. Just create an app that works. That’s all. ### 1/5 — App Broken9-9-18 *2018-09-09, version 2.14.0* All of a sudden app does not work. Can’t fix and can’t load new app ### 1/5 — Stopped working *2018-09-09, version 2.14.0* I’m no longer able to upload pictures / get an error message each time. ### 1/5 — Doesn’t work anymore *2018-07-26, version 2.9.5* This used to be a great way to share photos with my non-Techy mom. But for several months it rarely works. FIX greatly needed. Is anyone working on it??? ### 1/5 — Please fix!! *2018-07-20, version 2.9.5* I purchased 2 frames several years ago for grandparents. Love the product and being able to send pictures instantly. However, I haven’t been able to do so for the past 6 mos because the app crashes as soon as I open it. Please please update the app! Otherwise I have wasted my money with your product. ## Most praised reviews (10 highest-rated) ### 5/5 — So easy! *2020-05-17, version 2.16.3* Love it! So easy to upload photos of the grandkids to my parents frame many states away. ### 5/5 — Customer service. Have to keep deleting app. Sorry *2018-09-20, version 2.14.6* Horrible. They just give u the run around ### 5/5 — Great! *2017-12-18, version 2.9.5* I just set up the account for a gift. I have uploaded 3 photos so far and everything has been working perfectly. ### 5/5 — Works *2016-12-20, version 2.9.5* works ### 5/5 — Real time remote digital picture frame is amazing! *2015-06-19, version 2.8* Many years ago I bought a Ceiva Digital Picture Frame for my wife's mother who lived out of state. It dialed up at night to retrieve any new pictures I posted from time to time on the web. Times have changed! I recently bought a WiFi Ceiva for my Mom and Dad so we could sent them pictures while we are traveling places in our RV. My Dad is 90 and they have never connect to the Internet! I am sitting in my Camper looking out the window and took a great picture looking out over a lake using Ceiva Snap on my iPhone 6. I easily added a caption and immediately sent it to them. I then called them and they were looking at it on their Ceiva! I have their Ceiva set to turn on automatically in the morning and off in the evening. They do not have to do anything but enjoy the pictures we send. ### 5/5 — Crashing... *2012-10-29, version 2.2.1* Love this but each time I've tried to open my app it says I need to log back in but won't let. It keeps saying my ID or password is incorrect... It's not... And when I double click my home button it logs in so I click the app again and it shows me logged out. So I have to keep deleting the app and re installing it.... ### 5/5 — I'm uploading NOW *2012-05-29, version 2.2* This is a great app if you have the service. I'm at the end of a fantastic vacation day and as im reflecting on a great day im sending all the day's fotos to my mother, mother in law and both my work frames, that way i can call the family tomorrow and tell them about my day as they look at the pix i took and when i get back to the grind at work i can look and the fantastic vacation i just took. All made easy by this CEIVA app. ### 5/5 — Pics on the go *2011-11-15, version 2.0.1* I love the idea of taking and sending pics on the go. My daughter, who is 7, take pics and sends to all of her friends ceivas. We all love sharing our experiences in the moment. Btw, I have os5, and find incompatibilities with many of my apps. Seems like every time there is a new release, there are always going to be some issue until everyone can work the bugs out. I guess I'm just a bit more patient... Anyways, I'm glad the app is here! ### 5/5 — I like it *2010-04-02, version 0* A nice simple app that works well and allows me to better organise my frame and photos easily. Well thought out and quick, well done CEIVA ! ### 5/5 — VERY Satisfied Customer... Again! *2009-05-13, version 0* Ceiva frames have always been easy to use and send/share photos to. That's why my parents, in-laws, brothers & sisters all have Ceivas. Our family photo are constantly being shared. But this makes sharing pictures even easier. This App is just so cool.. and has worked like a charm. Thanks Ceiva --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*