# Celebrity Edge Access Tour — user reviews > 44 indexed App Store user reviews of Celebrity Edge Access Tour by Royal Caribbean Cruises Ltd., rated 3.80/5 from 559 ratings. - Source: https://appshunter.io/ios/app/celebrity-edge-access-tour/id1438559709/reviews - App overview in markdown: https://appshunter.io/ios/app/celebrity-edge-access-tour/id1438559709.md - Rating breakdown: 5★ 335 · 4★ 43 · 3★ 25 · 2★ 30 · 1★ 126 ## What do users think of Celebrity Edge Access Tour? Overall sentiment: negative **Pros** - ✨ Innovative AR technology showcasing ship in living room - 🎯 Works well when permissions properly configured - 😍 Visually impressive and engaging for interested users **Cons** - 🐛 Frequent crashes during loading (85-90%) - 📱 Incompatible with older iPhone models - 🔋 Excessive battery drain and background refresh - 📍 Requires location services and on-ship access for most features - ⏱️ Extremely long load times - ❌ Non-functional from home for trip planning - 🎮 Limited content - mostly just intro accessible offline - 😤 Unreliable performance across devices **Commonly reported bugs** - App crashes consistently at 85-90% load completion - Loading loops that restart repeatedly - Video playback fails on certain iOS versions - App freezes when attempting to scan room - Crashes when closing scan prompts - Fails to load on iPhone 8 and older devices - Restart loop on app launch - Incompatibility with iOS updates **Most requested features** - Full app access before boarding for trip planning - Ability to disable background refresh to save battery - Complete ship interior tours accessible offline - Better information architecture for pre-cruise research - Video playback without location services requirement ## Newest reviews (16 of 44) ### 1/5 — Edge *2019-08-18* Doesn’t work ### 1/5 — Doesn’t work at all *2019-08-05* Just asks me to scan the floor then scan a bright area then shuts down. What’s with this app? Don’t download until it’s fixed ### 1/5 — Junk *2019-07-28, version 1.1.16* Don’t waste your time. Garbage. ### 1/5 — Big Waste of time - JUNK *2019-07-16* Downloaded this app with great anticipation. Whoever sold the company on making this app is the only one who has benefited. I will never get back the time I have wasted trying to get it to work. ### 1/5 — Won’t load *2019-06-28, version 1.1.4* Gets to 89.5% and quits every time ### 1/5 — Nope *2019-06-20, version 1.1.4* ISO will not load this. Failure repeatedly. Fixed by hitting delete. Was worth a try but no luck. ### 1/5 — Terrible *2019-02-28* I have been trying to use this app and it is not working. The only things I can see are the “magic carpet” and the “bubbles”. We are booked on this cruise for November, 2019 and really wanted to get the tour beforehand! **Developer response:** Thanks for your comment - the Access Tour supports your tour once onboard EDGE. We hope you enjoy it and learn more about the amazing ship. ### 1/5 — Horrible *2019-02-19* The tour takes forever to load and then you can’t see anything unless you’re on board. What a complete waste! ### 1/5 — Worthless *2019-02-17* You can only see the intro unless you are on the ship. If you are on the ship who wants to keep looking at their phone instead of the actual ship? Garbage app-delete! ### 1/5 — Not working *2019-02-09* Restart downloading when I press to open the app. ### 1/5 — Unable to open *2019-02-06* I have tried to load this app more than 15 times and it cuts out at 89.7% all the time. My iPhone is up to date with operating system and I have plenty of storage, not sure what else to do ### 1/5 — Not a very useful planning tool *2019-02-04* You’ve got to be on the boat for most of the content to even work. Very little useful info for planning a trip or most importantly what you might see/ experience on a trip. Not worth the time. ### 1/5 — APP crashes *2019-02-03, version 1.1.4* App continually crashes when 85% loaded. Ver disappointing!! ### 1/5 — Doesn’t work *2019-01-28* The iOS version doesn’t work. Keeps loading over an over. Sometimes asks for a wi-fi connection, and mine is connected, but no difference. The loading process starts over and over. ### 1/5 — Too Edgy for us *2019-01-25* Vacationed on the Edge December 16/18...suite class...very disappointed...embarkation thru disembark...service not up to par...specialty restaurants NOT special...entertainment lacking...and the “magic carpet “was mostly closed or reserved for private functions...we will not choose this class of ship for future cruise(s)...we typically cruise 3 or 4 times annually...sorry Lisa...you missed the boat with this one! ### 1/5 — CRASH !!!! *2019-01-14* I tried reloading the app multiple times and it crashes when loaded about 85%. Very disappointing!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Downloads then doesn’t install *2026-07-31* Pretty useless if you download an app but then continuously get a screen that says it can’t be installed, delete the app and download again. This continuous happens on iPad and iPhone ### 1/5 — Cannot Open *2026-07-01* I have deleted and reinstalled several times. Nothing! ### 1/5 — Won’t work *2026-06-14* It recognises it doesn’t work even when you reinstall it as it says. ### 1/5 — Celebrity Edge App *2022-06-29* Can’t access it from home. Keeps telling me to scan the floor ### 1/5 — Not Usable on iPhone 8 *2021-04-13* My wife and I are considering a cruise on the Edge’s new sister ship Apex and we were hoping to see the video “tour” of the Edge as a preview. However, the app won’t play as it demands that location services be turned on. I have the most recent iOS on my iPhone 8, but Celebrity's app still only has audio -but video doesn’t show. ### 1/5 — Battery *2020-02-22* This app is eating up my battery on my iPad and iPhone. Particularly background refresh and no way to turn that off. I would not recommend it. ### 1/5 — Waste of time *2020-02-16* Do not bother with this app, download it twice and it’s still won’t start on either iPhone or iPad. It keeps telling me to delete if not running and re download which makes no difference. ### 1/5 — Nothing to see here *2019-10-19* I would give zero stars if possible. I scanned all the floors in my house and got nothing. 20 minutes of waisted time!!!! ### 1/5 — Dumbest idea ever! *2019-09-19* Celebrity’s website, while graphically appealing, is information lite. Their ship information is nothing more than a deck plan (helpful) and marketing (waste of time). I can’t get any of my questions answered! I hoped this app would fill the gap. Inexplicably you not only have to be on the ship for it to work, you are instructed to point your camera to the floor for it to work. Presumably to determine location. Obviously useless to plan a trip - my purpose. Even useful from my stateroom? ### 1/5 — Won’t load *2019-08-18* Can't be used from home. Tried a few times and deleted ## Most praised reviews (7 highest-rated) ### 5/5 — This app is good is a ship but in a app tour *2024-06-03, version 1.1.17* Apple ### 5/5 — T *2023-08-12, version 1.1.17* 💫☄️ ### 5/5 — So cool! *2021-07-20* I just downloaded the app prior to going on an Edge sailing and you can see the ship in your own living room! So fun. I saw a lot of reviews that it doesn’t work but I am on Wi-Fi and allowed access to camera, location and Bluetooth and it worked great for me. ### 5/5 — Amazing *2018-11-26* This has to be the coolest thing I’ve ever seen! Even sent it to others just to have them check it out ### 2/5 — VR *2019-12-07* A bunch of videos of people standing in my living room and audio recordings. Not exactly Edgy! ### 2/5 — Limited access *2019-01-14* Would be nice to have full access prior to sailing to get to know the ship better ### 2/5 — Interior shots missing *2018-11-21* I can’t access the interior shots. There is no “Interior button” on my ship - only the “magic carpet” and “micro bubbles” buttons. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*