# Cell C — user reviews > 66 indexed App Store user reviews of Cell C by CellC PTY Ltd, rated 2.60/5 from 27 ratings. - Source: https://appshunter.io/ios/app/cell-c/id1112161720/reviews - App overview in markdown: https://appshunter.io/ios/app/cell-c/id1112161720.md - Rating breakdown: 5★ 8 · 4★ 2 · 3★ 2 · 2★ 2 · 1★ 13 ## Newest reviews (18 of 66) ### 2/5 — Login *2025-04-30, version 9.3.3* Since my last update I can't login to the app at all, it keep telling me you're offline. I have tried uninstalling and install again but didn't help. I am fed up with this app. ### 2/5 — Cannot purchase voice with airtime *2024-08-30, version 9.2.6* The app is so glitchy after the last update. I am unable to use airtime to purchase voice minutes as it is blanked out at the options to choose your amount. And on top of that the airtime that i purchased wouldn’t allow me to just make a call. ### 1/5 — Seeing the standard for poor apps by big companies *2024-04-04, version 9.1.9* It’s just barely workable. The backend is bad and the the front end is unstable with a poorly designed UI. Things break often. Cell C also seems to like to use Dark UI patterns to deceive users into purchasing bundles that only last 7 days etc. ### 1/5 — Worst App ever *2023-12-28, version 9.1.8* I haven’t been able to log in on the first couple of attempts for probably a year already. It just always says that they are unable to help right now and to try later. If I persevere and manage to get in the App, there is often no way of getting out of something you have clicked on. I have been trying to OptOut of this ‘Last Numba 500MB’ allocation that harasses me every day/ night, that I didn’t sign up for, there seems to be no way to do this via sms prompts or in the App. ### 1/5 — App is full of bugs *2023-12-02, version 9.1.8* Please change your developer latest app is installed still saying old version and after I delete app and install new app is freezing and crashing if it work it works so slow .. trying to put otp app is stuck please help ### 1/5 — What’s the point? SHUT IT DOWN! *2023-09-23, version 9.1.4* First and foremost your app is HORRIBLE!!! Was a customer in mind when you made this app? clearly not! What must I do to get a seamless customer service?? Secondly, I don’t know whether there’s a glitch in the app? But I have to fight way my way around the app. The fact that when I have to load data/gift a data bundle for the homeconnect sim, THAT IS ON MY WIFI ROUTER, I have to remove it in order to get the OTP pin which is a lot of admin!! Like why can’t I just get the OTP from the app? I assume you know that iPhone has a feature where it automatically inserts the pin for you. So… in attempting to insert the OTP 3 TIMES which lead to the assumption that the app is clearly not working because why on Gods green earth is it not working! Guess what I discovered… I had to manually insert the pin and of which I did apparently I’ve “have breached your ABUSE Limit for this service for the day, please try again tomorrow” ABUSE? Try again tomorrow? Please do better! ### 1/5 — App not functioning *2023-09-18, version 9.1.4* Total waste, the app doesn’t function, I can’t buy data nor roll over my bundles. The only thing it keeps saying is that I’m offline even though I’m connected to the internet. I regret updating it. Tried uninstalling and reinstalling but zero change. I hate it. ### 1/5 — App hardly ever works *2023-09-04, version 9.1.4* When trying to make payment it will not allow it if you are connected to wifi at all, then when you switch off wifi to use your data it tells you that you are not connected to the internet. It has been like this for a very very long time …..more than a year. ### 1/5 — Slow and unusable *2023-07-02, version 9.1.2* App doesn’t work properly, slow and data share doesn’t open. ### 1/5 — Expect more *2023-05-13, version 9.1.2* You’d expect more from a company like this. Still the same very old UI with low quality in-app graphics. Update it to the latest version and it still tells you to update the app to the latest version. Unusable. ### 2/5 — Profile Update *2023-05-07, version 9.1.2* Get the latest version of the App today that was released via the Apple Store and can still not update my profile. Get an error message “please fill up all editable fields and click update”. The Employees at the Cell C Store could also not fix it. ### 2/5 — No automatic update *2023-04-14, version 9.0.11* App on phone won’t let me use it as it’s not the up to date version, but App Store doesn’t have any more up to date version. So basically can’t use it on my new phone only the old one. ### 1/5 — Pathetic App!!! *2022-12-26* This app is pathetically useless! It’s slow regardless of network reception, it takes you to the wrong places when you’re trying to get things done and sometimes tells you that you need to log in when in fact you are already logged in. It’s stupid! How a company like Cell C can entertain such a pathetic app is beyond comprehension 🤦‍♂️ ### 1/5 — Unable to Pay With Card *2022-07-05, version 9.0.6* Recently I have noted that the Authentication Option via card hangs when buying HOME CONNECTA FLEXI Bundles it just requests you to open the Banking App for authentication then hangs after confirmation on your banking App it doesn’t go through it just shows you processing but never goes through can you fix this ASAP ### 1/5 — Totally broken and unusable *2022-06-08, version 9.0.5* Where do I even begin with this app? The payments do not work at all. Masterpass link doesn’t work, cards don’t let you paste card numbers, don’t remember your card, and don’t process the payment (maybe 1 out of 3 days I can make payments when I need to) The app is slow. They recently got rid of all the good fixed LTE packages and jacked up the prices. The represent the packages as double what you actually get (unless you count 4-6am data as a worry anything) ### 1/5 — Not great! *2022-05-18, version 9.0.5* Unfortunately you cannot load data on your phone if you don’t have airtime and you can’t go onto the app to load airtime if you don’t have data, which is just ridiculous (FNB allows you to use their app without data) The app is not user friendly at all, it takes Minutes for the app to load and it doesn’t completely fit into the iPhone X and up’ screen. Definitely won’t recommend. ### 2/5 — Delaying my upgrade! *2022-01-03, version 8.0.20* I have been waiting over 2 weeks now for my phone , and I am calling everyday for an update , but Customer Care keep telling me they are waiting for stock , for 2 weeks now. That is very bad service. ### 1/5 — Really useless app *2022-01-03* This is yet another example of a company insisting on having an app even though all the app functionality is available elsewhere. What’s worse is that the app is buggy in the extreme, for example the app does not correctly check to see whether it should log one in or not and automatically logs one in irrespective of one’s security status, the app constantly reminds one that one needs to upgrade the app to the latest version in order to access some piece of functionality DESPITE the fact the app is at the latest version, the app continually caps one’s data limit to some arbitrary value irrespective of the amount of data one actually has, the app incorrectly does not register data usage if the amount one has used is below some arbitrary value, need I go on ? The app is buggy, adds no real value, has the most horrible UX and in fact gets in the way of functionality provided elsewhere by forcing one to use the app rather than say the web or the call centre. I’m deleting the app in favour of the web. ## Most critical reviews (10 lowest-rated) ### 1/5 — Really dissapointing *2025-08-15, version 10.0.14* Been using the app for years. With almost every update there is something new that does not work. Some updates fix previous bugs and other updates have new bugs. It's now at a point where I can't even use the app. Logged a call with support and in the end the problem is my phone because the app works on one of the support techs phone who has the same model IPhone as I do... I have given up on this app and please, cell c, don't even try to contact me. I am tired of you wastng my time to fix your poorly developed and tested and software. ### 1/5 — Last update makes it unusable *2025-07-15, version 10.0.11.1* Since the last update, this app is not working at all. Initially the app would take me to a website to do things I frequently did on the app before. Now it just doesn’t even load my datails. No man, do better ### 1/5 — Unauthorized subscriptions to Games *2025-06-28, version 10.0.11.1* Cell C subscribed me to some game called MyArcade without my knowledge and steals R5 per day from my account. On trying to cancel the subscription the Cell C call centre tells me they don’t know how I got subscribed and I have to jump through hoops to get the subscription cancelled. This is highly unethical / criminal behavior and i will cancel my contract with Cell C ### 1/5 — Login Issues *2025-06-19, version 10.0.1* Trying to log in just to get “Account Locked” error, then I reset password and get a successful message. After that I get the same “Account Locked” error again. Customer Care cannot fix issue and their plan to fix is “delete the app and reinstall” so now they need to “escalate” the issue… ### 1/5 — FaizaK *2025-06-19, version 10.0.1* When logging a network issue the page keeps reloading if you have to go out to copy speedtest or any info you require to log the issue the page reloads doesn’t keep information Which means you have to start all over again Very annoying It’s almost as if you making it difficult to log a issue so we give up. The app is not user friendly at all ### 1/5 — Latest update is horrible. Do not update *2025-05-22, version 10.0.0* The latest app update delwtes your account and you have to crwatw a new one. If you want to do certain things like extending your data it then takes you out of the app and sends you to the Cell C website. Absolutely pointless and horrible UI. Id only I could give ZERO stars. ### 1/5 — Bad User Experience *2025-03-01, version 9.3.1* Did you guys take a website and turn it into a mobile app? This app is horrible. Sometimes I can’t log in. I can’t find anything on this app. The top menu moves and gets stuck in the middle of the screen. Please make a better app! I mean you are Cell C!!! ### 1/5 — Give us an app that works consistently please?! *2024-09-19, version 9.2.7* Please just spend the money and update this app to actually work like it should. It always gets stuck and it’s slow and I have to abandon and go find a different way to access information or buy data etc. ### 1/5 — App not user friendly *2024-09-18, version 9.2.6* By far the worst app I’ve encountered. Its NOT user friendly! I was told to change my personal details on the app, when I try to update it keeps saying all fields must be filled yet everything is completed? Zero error handling to indicate which field is not correct. Please take note on how a customer friend app should look/function from the red competitor! ### 1/5 — Faulty *2024-08-27* I cannot convert my airtime into a voice bundle. It’s a stupid idea to buy airtime and then go to the app and change it to a voice bundle. Why can’t I just purchase the voice bundle through my capitec app? ## Most praised reviews (10 highest-rated) ### 5/5 — New Improvements *2025-09-18, version 10.0.17* The Cell C app has made amazing new updates and improved in overall experience ### 5/5 — No Issues *2021-01-01, version 7.0.20* Been a Cell C customer for years and have not had any issues using the app. The app has been updated multiple times and always refreshed. ### 5/5 — Crashes with Face ID and no way round *2019-08-31, version 6.0.7* App crashes since latest update immediately. No way to get into app as as soon as app loads it crashes again. ### 5/5 — A great app *2019-02-24, version 5.0.9* Not sure what else I would want it to do. Very happy with what the app offers, plus I discovered today that you could send data from a contract number to a PAYG number. Excellent. ### 4/5 — Very good, needs finishing touches. *2018-04-23, version 5.0.2* I find the app to be both useful and efficient in almost all areas. If it were me in control, I would, perhaps, make the app more ‘idiot-proof’. As the other angry reviews all indicate, people aren’t smart enough to figure things out- PUT IT IN THEIR FACES. Don’t make people look through data to figure out what is Black Data and what is regular cell data- HAVE ENTIRELY SEPARATE ENTRIES for them. Very impressive otherwise- though there is always room for improvement! ### 4/5 — Finally !!!! 😏👍 *2016-05-11, version 1.0.0* Finally a CellC app ! 😃👍 .... Love it but I have one major suggestion: Finger print entry that remembers your username / password as nothing is more annoying than having to input all that data again when we have technology that can do that for you already 😏 ..... otherwise excellent network .... ❤️ your LTE speeds .... Keep up the good work 😎👍 ### 3/5 — Voice Bundle purchase *2024-08-26, version 9.2.6* Cannot purchase a voice bundle and pay via available airtime. This has occurred after the update to the APP ### 3/5 — Nice idea but needs some fixing *2020-08-06, version 7.0.13* I am happy that there is an app to check the status of my data on my dongle with details and same with my personal number. But I why should I enter my password every time I log on. Can’t the app remember me or something. I think that takes from the apps convenience and accessibility. It has its delays. ### 3/5 — More Contract Features *2020-05-20, version 7.0.9* Would really like to be able to do/view my contract upgrade options via the app. Also, still waiting for an update which will allow the app to show actual account balances and arrears if any, also would be awesome to be able to pay those arrears on adhoc/additional payments via the app. ### 3/5 — 5 star for reception, 1 star for accounting *2020-05-07, version 7.0.8* I purchase prepaid bundles via my banking app. The options allow me purchase of X amount of data for a day, a week, a month. Should you purchase for instance 2 GB for one month and you make another purchase before that month has expired, then the balance from the first month is retained. Should you fail to purchase before expiry of the month, then you forfeit the previous balance. HOWEVER, In the event that you have a retainer balance of say R100 and you make a further purchase of say R300 on the expiry date or one day thereafter, then Cell C steals R300 from your credit and leaves you with last month’s R100. On enquiry I was told that they do it that way and it was suggested that I make all purchases through the branch to ensure that the correct amount gets deducted. NOW PLEASE!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*