# Cenlar Mobile™ — user reviews > 123 indexed App Store user reviews of Cenlar Mobile™ by Cenlar, rated 4.90/5 from 16,232 ratings. - Source: https://appshunter.io/ios/app/cenlar-mobile/id1490450466/reviews - App overview in markdown: https://appshunter.io/ios/app/cenlar-mobile/id1490450466.md - Rating breakdown: 5★ 14,902 · 4★ 850 · 3★ 211 · 2★ 50 · 1★ 219 ## What do users think of Cenlar Mobile™? Overall sentiment: neutral **Pros** - 👍 User-friendly app - 💡 Helpful calculators and tools - 🚀 Easy to make payments - 👍 Convenient and organized - 👍 Excellent customer service **Cons** - 🐛 Login and registration issues - 🐛 Payment scheduling problems - 🐛 Lack of communication and transparency - 🐛 Incompatibility with other apps - 🐛 Outdated and buggy features **Commonly reported bugs** - App not working on iPad - Notifications not functioning properly - Inability to contact customer service - Inconsistent app behavior and errors - Syncing issues with online account **Most requested features** - Ability to upload photos from mobile device - Improved navigation and information accessibility - Better integration with budgeting/money management apps - Faster payment processing and confirmation - More frequent escrow analysis updates ## Newest reviews (10 of 123) ### 4/5 — Okay, Not Stellar *2026-05-15, version 9.3.6(2)* The app is okay but has rough edges: (1) FaceID takes an extra click to activate, (2) mortgage totals update in some places but not others,(3) statement location buried. It feels like the development team doesn’t use the app. ### 3/5 — Payments *2026-02-27, version 9.3.6(2)* Partial payments not allowed That should be enabled ### 3/5 — App is not user friendly *2025-12-31, version 9.2.6* It’s difficult to find details on escrow payments and the escrow analysis document that’s run annually. ### 5/5 — Tuyệt vời *2025-08-14, version 9.1.6* Nhanh gọn lẹ bất cứ lúc nào ### 5/5 — New Loan ? *2025-06-17, version 8.3* So far so good Oncall and setting up. ### 5/5 — Stellar service *2025-05-02, version 8.3* Cenlar has made managing finances soo much easier paying my mortgage was an exasperating experience that I had to brave monthly but for the past few years I’ve been using the Cenlar mobile app looking back don’t know how I managed without it all the tools they offer on the app help you pay your loan off quicker and what more it’s made my life easier what more can a person ask for ### 5/5 — Mobile app *2025-05-02, version 8.3* Easy to navigate. Informative and easy to read ### 1/5 — Password field blocks pasting *2025-04-12, version 8.3* Terrible app please fix. All major banks support password pasting, but according to Cenlar they can’t due to “security reasons”. If that’s true than how do all major banks enable this? ### 1/5 — Useless *2025-02-21, version 8.3* The app is pretty much useless. Nothing seems to work ### 5/5 — Easy app *2025-02-05, version 8.3* Easy to use app very friendly ## Most critical reviews (10 lowest-rated) ### 1/5 — Rude Agents *2026-07-25, version 9.3.6(2)* The agents are rude and not helpful. ### 1/5 — The absolute worst servicer ever! *2026-07-21, version 9.3.6(2)* This company is completely inflexible and despicable, if you have a choice run as fast as you can away from this company. ### 1/5 — Terrible Customer service *2026-07-11, version 9.3.6(2)* Terrible and inaccessible for any kind of question. Late responses. ### 1/5 — STOP!! *2026-02-24, version 9.3.6(2)* Resetting my password and turning off my faceid. What is the point of this app if you keep locking me out? My devices are updated with the latest software. Feb 24, 2026 What a pointless app! Agent on the phone says to send a message for requests and the app will time out and log you out so your message is lost and doesn’t get sent. I tried 3 times. ### 1/5 — Inconsistent *2026-01-23, version 9.2.6* FaceID registration gets randomly lost ### 1/5 — Worst Mortgage Company Ever *2025-10-31, version 9.2.6* The people who answer the phones for Cenlar have consistently provided incorrect information on taxes and interest rates. Each time I’ve called (for the same issue) the sound quality on their end is trash, you can barely understand what they’re saying. They like to send bogus offers to lower your rate, with no intention of honoring the offers. Each time I call, they ask the same questions repeatedly and don’t listen to the what the customer is actually saying. They bounce you around from one department to another. This company is being reported to BBB.org for their business practices. ### 1/5 — Not able to login. *2025-09-03, version 9.1.6* Some issue on the backend system is preventing login. ### 1/5 — Absolutely Awful Onboarding *2025-09-02, version 9.1.6* I just had my home loan transferred, not by my choice. Getting set up was excruciating. The Cenlar app doesn’t allow paste or autofill from a password app. It required authentication of the same information multiple times after entering info on previously filled out fields. I’m finally in the app. Here’s hoping that the rest of the app works. ### 1/5 — Inconvenient *2025-08-01, version 9.1.6* After using the app for 5 years every month to make my mortgage payment I have to verify my checking account information. No explanation. Just a hassle. ### 1/5 — Needs overhauled *2025-06-05, version 8.3* Very clunky and usually have to try and submit payments a few times before it takes. Alerts do not clear and show all the time. ## Most praised reviews (10 highest-rated) ### 5/5 — Very user friendly *2026-08-18, version 9.3.6(2)* The app the exceptional and very user friendly ### 5/5 — Payment *2026-08-17, version 9.3.6(2)* Very easy to use this app ### 5/5 — Great system *2026-08-10, version 9.3.6(2)* Application is very convenient ### 5/5 — Cenlar *2026-07-16, version 9.3.6(2)* is number one, the best and easiest ever to work with ### 5/5 — The Best *2026-06-03, version 9.3.6(2)* Very nice ### 5/5 — Easy to make payments *2026-05-24, version 9.3.6(2)* It is very easy to make additional principal payments online! ### 5/5 — Bill Pay *2026-02-02, version 9.2.6* Easy to use and manage my account ### 5/5 — 24/7 *2025-11-30, version 9.2.6* Needs 24/7 access ### 5/5 — Libbe *2025-10-25, version 9.1.6* Great app tto pay off mortgage ### 5/5 — Easy to use *2025-09-01, version 9.1.6* I like that it has all the info I need to make my loan clear to me and stay on top of my payments and history. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*